Single-Entry Models in Surgical Services
In the health care system, common elements of SEMs include pooled referrals and waiting lists, centralized intake through a single-entry point, and triage for urgency and appropriateness. Four programs including the use of SEMs from the Canadian context were examined: the Winnipeg Central Intake System for hip and knee replacements, the British Columbia Surgical Strategy, the Nova Scotia Hip and Knee Action Plan, and the Saskatchewan Surgical Initiative. SEMs were generally implemented as 1 element of broader strategies to reduce surgical waits and enhance quality and safety of surgical services.Key success factors for implementation of SEMs included: Concurrent investments in surgical capacity and health system resources. The establishment of standardized clinical pathways to reduce care variation. Strong leadership, including a focus on change management and use of clinician champions. Standardized data collection and public reporting on key performance indicators. Concurrent focus on quality improvement and patient-centred care. Challenges for implementation of SEMs included: Effectively managing change and resistance to change. Challenges in other areas of the health system that could impact wait times. Maintaining strategic focus and predictable funding, especially in the face of external shocks.