Designing services that are more than FAIR with User eXperience (UX) techniques

2020 ◽  
Author(s):  
Carl Watson ◽  
Paulius Tvaranavicius ◽  
Rehan Kaleem
Keyword(s):  
User Experience ◽  
Project Managers ◽  
Geospatial Data ◽  
User Research ◽  
Research Findings ◽  
Real Value ◽  
Local Residents ◽  
User Centric ◽  
The Uk ◽  
The Impact

<p>More and more research data, models and software are being made accessible. This should, in principle, be of real value to the scientific community as well as decision makers, industry and wider society.</p><p>However, too often the data is not particularly easy to <strong>F</strong>ind, users can be left confused about terms, conditions and licences, therefore limiting <strong>A</strong>ccess. If a user actually manages to identify usable data that is <strong>I</strong>nteroperable with other relevant datasets and services they too often report that the process is not as easy they would like it to be. All of this results in valuable, accessible data remaining unused never mind <strong>R</strong>e-used.</p><p>Taking inspiration from the product design industries and applying the techniques of Service Design and User eXperience (UX) to develop user centric solutions would result in more intuitive, user relevant services that maximise the impact of making data and tools Open and FAIR.</p><p>This talk will present three use cases:</p><ol><li>UK Geoenergy Observatories: a complex and challenging programme of work to develop the digital infrastructure necessary to open up all research findings from two new Geoenergy testbeds in the UK.</li> <li>CAMELLIA rain garden calculator: a community engagement and co-design project in which rapid software prototyping led to local residents of a South London housing estate being able to co-design a new green space with environmental scientists and funding bodies.</li> <li>Geospatial Commission - Data Discoverability project: an evaluation of the current geospatial data portal landscape, involving user research and a UX evaluation of exiting portals. Resulting in a report on future improvements to geospatial data portals being submitted to the UK Government Cabinet Office.</li> </ol><p>This user centric, design led approach has provided developers with greater clarity on user requirements, resulting in more iterative and rapid deployments of digital services. End users, such as scientists, project managers and other stakeholders, reported a greater sense of ownership and investment in projects in which they are were throughout the research, design and development process.  </p><p> </p>

scholarly journals Plan for the worst, hope for the best? Exploring major events related terrorism and future challenges for UK event professionals

2018 ◽  
Vol 4 (4) ◽  
pp. 513-526 ◽  
Author(s):  
Daniel Baxter ◽  
Jenny Flinn ◽  
Lucrezia Flurina Picco
Keyword(s):  
Marketing Strategy ◽  
Significant Rise ◽  
Destination Marketing ◽  
Major Event ◽  
Structured Interviews ◽  
Content Type ◽  
Future Challenges ◽  
Research Findings ◽  
The Uk ◽  
The Impact

Purpose The purpose of this paper is to investigate major event related terrorism and the resulting challenges that event professionals may face when hosting major events in cities as part of a destination marketing strategy. Design/methodology/approach The research was based in the UK due to the significant rise in terrorist activities that have taken place in its urban cities in recent years. The exploratory nature of this study utilised semi-structured interviews with UK event professionals, enabling a preliminary, in-depth investigation of the challenges that events professionals face as a result of major event related terrorism. Findings The research findings identify three challenges faced by event professionals when organising major events: knowledge and understanding in relation to major event related terrorism; the impact of major event related terrorism in terms of responsibility and accountability; and managing for major event related terrorism in budgetary terms. Research limitations/implications The research is limited to the UK, other destinations will pose their own unique challenges when hosting and managing events. It is suggested that this research be evaluated against similar studies in other destinations. This is a preliminary study and each of the topics identified within the findings warrant further exploration in their own right. Originality/value The paper offers an insight into the challenges faced by event professionals in the UK when delivering major events as part of a destination marketing strategy. With the increase in major event related terrorism in cities the findings of this research are of relevance not only to event professionals but anyone with a role in destination and tourism development.

The future of the management of projects in the 2030s

2019 ◽  
Vol 12 (2) ◽  
pp. 242-266 ◽  
Author(s):  
Derek Walker ◽  
Beverley Lloyd-Walker
Keyword(s):  
Project Managers ◽  
Bad News ◽  
Good News ◽  
Workplace Environment ◽  
Content Type ◽  
Routine Work ◽  
The Future ◽  
Management Project ◽  
The Uk ◽  
The Impact

Purpose The purpose of this paper is to explore recent literature on the impact of changes in the workplace environment and projected trends through to the year 2030. This allows the authors to identify and discuss what key trends are changing the nature of project organising work. The authors aim to identify what knowledge and which skills, attributes and experiences will be most likely valued and needed in 2030. Design/methodology/approach This paper is essentially a reflective review and is explorative in nature. The authors focus on several recent reports published in the UK and Australia that discuss the way that the future workforce will adapt and prepare for radical changes in the workplace environment. The authors focus on project organising work and the changing workplace knowledge, skills, attributes and experience (KSAE) needs of those working in project teams in 2030 and beyond. The authors draw upon existing KSAE literature including findings from a study undertaken into the KSAEs of project alliance managers working in a highly collaborative form of project delivery. Findings The analysis suggests that there is good and bad news about project workers prospects in 2030. The good news is that for those working in non-routine roles their work will be more interesting and rewarding than is the case for today. The bad news is that for workers in routine work roles, they will be replaced by advanced digital technology. Research limitations/implications Few, if any, papers published in the project organising literature speculate about what this discipline may look like or what KSAEs will be valued and needed. Practical implications This paper opens up a debate about how project management/project organising work will be undertaken in future and what skills and expertise will be required. It also prompts project managers to think about how they will craft their careers in 2030 in response to expected work environment demands. This will have professional and learning implications. Social implications The issue of the future workplace environment is highly relevant to the social context. Originality/value This paper is about a projected future some 12 years onward from today. It bridges a gap in any future debate about how project organising jobs may change and how they will be delivered in the 2030s.

scholarly journals Pre-Strike Ballots and Collective Bargaining: The Impact of Quorum and Ballot Mode Requirements on Access to Lawful Industrial Action

2018 ◽  
Vol 48 (3) ◽  
pp. 343-376
Author(s):  
Breen Creighton ◽  
Catrina Denvir ◽  
Richard Johnstone ◽  
Shae McCrystal ◽  
Alice Orchiston
Keyword(s):  
Collective Bargaining ◽  
Empirical Research ◽  
Trade Union ◽  
Qualitative Empirical Research ◽  
Industrial Action ◽  
Two Factors ◽  
Research Findings ◽  
Key Features ◽  
The Uk ◽  
The Impact

Abstract In 2016, the UK Parliament passed the Trade Union Act 2016 (TU Act 2016), which introduced new quorum and approval requirements for pre-strike ballots. In Australia, mandatory pre-strike ballots, including a quorum requirement, were first introduced in 2006. This article explains the key features of the Australian pre-strike ballot system and reports on quantitative and qualitative empirical research findings on the operation of the ballots process to analyse the majority and quorum requirements, mode of ballot (postal, attendance or electronic) and choice of ballot agent. Quorum is the biggest obstacle to Australian unions authorising strike action under the pre-strike ballot rules, and postal ballots fail to reach quorum at significantly higher rates than do attendance ballots. By introducing quorums and retaining the requirement that all pre-strike ballots must be conducted by post, the TU Act 2016 endorsed the two factors under the Australian regime most likely to impede the authorisation of strike action in a pre-strike ballot.

scholarly journals The variable and evolving nature of ‘cuckooing’ as a form of criminal exploitation in street level drug markets

2019 ◽  
Vol 23 (4) ◽  
pp. 301-323 ◽  
Author(s):  
Jack Spicer ◽  
Leah Moyle ◽  
Ross Coomber
Keyword(s):  
Qualitative Data ◽  
Crack Cocaine ◽  
Drug Markets ◽  
Drug Supply ◽  
Academic Literature ◽  
Criminal Exploitation ◽  
Local Residents ◽  
The Uk ◽  
Dominant Narratives ◽  
The Impact

AbstractA form of criminal exploitation rarely mentioned in the academic literature has recently emerged, evolved and taken meaningful hold in the UK. Hundreds of cases of ‘cuckooing’ have been reported, where heroin and crack cocaine dealers associated with the so-called ‘County Lines’ supply methodology have taken over the homes of local residents and created outposts to facilitate their supply operations in satellite locations. Dominant narratives surrounding this practice have stressed its exploitative nature and the vulnerabilities of those involved. Combining qualitative data from two studies, this paper critically analyses the model of cuckooing and the experiences of those affected. In turn it explores the impact of County Lines on affected areas and local populations, a topic that has received little academic scrutiny. Four typologies of cuckooing are constructed, highlighting its variance and complexity. Findings also suggest it to be a growing method of criminal exploitation beyond drug supply with a possible burgeoning presence being realised internationally.

Geospatial data in the UK

2019 ◽  
Vol 33 (1) ◽  
pp. 27-41 ◽  
Author(s):  
Suzanne Jozefowicz ◽  
Merlin Stone ◽  
Eleni Aravopoulou
Keyword(s):  
Western Country ◽  
Geospatial Data ◽  
Content Type ◽  
Research Findings ◽  
Potential Benefits ◽  
Uk Government ◽  
The Government ◽  
The Uk

Purpose The purpose of this paper is to explain the rise of geospatial data, its importance for business and some of the problems associated with its development and use. Design/methodology/approach The paper reviews a certain amount of previously published literature but is based mainly on analysis of the very large number of responses to a consultation paper on geospatial data published by the UK Government. Findings The findings are that while there is strong appreciation of the potential benefits of using geospatial data, there are many barriers to the development, sharing and use of geospatial data, ranging from problems of incompatibility in data definitions and systems to regulatory issues. The implication for governments and for providers and users of geospatial data relates to the need to take a long-term approach to planning in resolving the issues identified. Research limitations/implications The research findings are limited to the UK, but similar findings would be likely in any other large Western country. Practical implications This paper confirms the need for a strong and coherent approach to the planning of geospatial data and systems for the establishment of a clear basis for the different parties to work together and the need to clearly separate the roles of the government in establishing frameworks and standards and the role of the private sector in developing applications and solutions. Social implications Society is increasingly dependent on the use of geospatial data, in improving living standards and dealing with social problems. The recommendations identified in this paper, if followed, will facilitate these improvements. Originality/value The value of this paper is the tight synthesis that it provides of a wide ranging and complex range of responses to the UK Government consultation and placing these responses in the wider context of the development of geospatial data.

scholarly journals Accommodating nomadism and mobility

2019 ◽  
Vol 39 (3/4) ◽  
pp. 324-336 ◽  
Author(s):  
Zoë James ◽  
Rebekah Southern
Keyword(s):  
Design Methodology ◽  
Local Authority ◽  
Content Type ◽  
The Core ◽  
South West ◽  
Research Findings ◽  
Definition Of ◽  
The Uk ◽  
Socially Excluded ◽  
The Impact

Purpose The purpose of this paper is to examine how and why Gypsies and Travellers are socially excluded in England and how their experience may be reflected in other European contexts. Specifically, the paper explores the impact of planning policies on accommodation provision for Gypsies and Travellers in England and subsequently how their exclusion manifests due to the sedentarist binary definition of nomadism embedded within that policy. Design/methodology/approach The paper draws on evidence from empirical research carried out by the authors in the South West of England in 2015 as part of an accommodation needs assessment of Gypsies and Travellers. The research was commissioned by a local authority but the analysis presented here was carried out in addition to the core report. The decision to comment further on the research findings in relation to policy and theory was agreed with the project funders. Findings The research findings show that there continues to be a lack of accommodation provided to Gypsies and Travellers in England, despite policy and legislative initiatives to the contrary. The paper identifies that current government policy in England is likely to diminish access to appropriate accommodation in the future for Gypsies and Travellers, particularly for the most vulnerable. Finally, the paper concludes that a sedentarist binary definition of nomadism has failed to recognise Gypsy and Traveller communities’ culture or mobility. Originality/value This paper sets out how an underpinning “sedentarist binary” definition of nomadism is used in England to determine policies of provision for Gypsies and Travellers. That definition is based on the sedentary notions of nomadism that are binary, distinguishing only between people who are mobile and people who are not, rather than acknowledging the cultural nomadism of Gypsies and Travellers. The findings are useful beyond the UK context as they help to explain why Gypsies, Travellers and Roma in wider Europe remain excluded within states despite extensive European initiatives for inclusion.

Learning Geography Through Serious Games

2017 ◽  
Vol 9 (1) ◽  
pp. 28-44 ◽  
Author(s):  
Panagiotis Zaharias ◽  
Ioanna Chatzeparaskevaidou ◽  
Fani Karaoli
Keyword(s):  
User Experience ◽  
Serious Games ◽  
Positive Impact ◽  
Educational Game ◽  
Motivation To Learn ◽  
Learning Tools ◽  
3 Dimensional ◽  
Research Findings ◽  
Set Up ◽  
The Impact

Serious games have gained momentum during last and current decade and research findings indicate they can be fertile and effective learning tools. While there are several studies dealing with 2-dimensional and 3-dimensional serious games in education, there is a dearth of relevant empirical research in formal educational settings that compares their effectiveness. In this study, two versions (2-dimensional and 3-dimensional) of a serious educational game on geography, were developed and offered in eight elementary schools. An experimental process was set up and the investigation was focused on the impact of using the two game versions, regarding motivation to learn and user experience. Both versions had a positive impact on learning, confirming thus the advantages of serious games in education. 2D version had a greater impact comparing to 3D, regarding learning, while 3D version had a greater impact on motivation to learn and user experience.

scholarly journals Migrant Home Care Workers in the UK: a Scoping Review of Outcomes and Sustainability and Implications in the Context of Brexit

2021 ◽  
Author(s):  
Agnes Turnpenny ◽  
Shereen Hussein
Keyword(s):  
Home Care ◽  
Scoping Review ◽  
Migrant Workers ◽  
Social Care ◽  
Psychological Adaptation ◽  
Care Workers ◽  
Research Findings ◽  
The Uk ◽  
Care Worker ◽  
The Impact

AbstractMigrant care workers play a significant role in meeting the escalating demand for social care in the UK. Workforce shortages create opportunities for new migrants to enter the social care workforce. This scoping review aims to identify and synthesise available evidence on the contribution of migrant workers to the provision of home care in the UK focusing on care worker and service outcomes as well as sustainability, and identify challenges and gaps in the context of Brexit and changing immigration policies. Twenty-two articles were identified for inclusion in the review and extracted using a structured format. The analysis presents a narrative description and synthesis of the research. Findings from the reviewed articles were grouped into five main themes: migrant, user and employer outcomes, effect on workforce, and sustainability—and 15 sub-themes that were described in detail. Much of the existing research on migrant care work is qualitative and focuses on migrant outcomes. The review identified some important gaps in research, namely, the impact of immigration status on migrant care worker outcomes, the cultural and psychological adaptation of migrant care workers to care practices, and the emerging UK live-in care market. Implications of findings are discussed in the context of post-Brexit immigration system.

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