ICEWISE: A game to test the effects of sea ice forecast reliability on voyage planners’ confidence

2020 ◽  
Author(s):  
Berill Blair ◽  
Malte Muller ◽  
Cyril Palerme ◽  
Rayne Blair ◽  
David Crookall ◽  
...  
Keyword(s):  
Sea Ice ◽  
Service Providers ◽  
Self Report ◽  
Simulation Game ◽  
Arctic Seas ◽  
Climate Services ◽  
Novel Approach ◽  
Participatory Simulation ◽  
European Arctic

<p>A group of scientists in a multi-national consortium have worked together to improve climate services for maritime actors in Arctic waters. The consortium under the project Enhancing the Saliency of climate services for marine mobility Sectors in European Arctic Seas (SALIENSEAS) running 2017-2020, has aimed to coproduce improved (sub)seasonal sea ice forecast and iceberg detection services. The project involved metservice experts and end users to collaboratively explore ways in which forecast services can reduce uncertainties for stakeholders.</p><p>However, direct questioning about perceived risks and uncertainties during operations do not always lend themselves well to traditional inquiries such as self-report surveys. Stakeholders can and do experience difficulty accurately recalling and rating past perceptions and connecting them to varying environmental conditions. As an alternative, experiential approaches such as participatory simulation are able to furnish a reliable environment that facilitates replication, experimenting and learning.</p><p>We present a novel approach with which to explore effects from the reliability of sub-seasonal sea ice forecasts on the user’s perception of uncertainties. Our methods combine anticipatory methods through the use of scenarios with participatory simulation in a computerized simulation/game called ICEWISE. In our paper we will:</p><ul><li>introduce the game and the newly developed seasonal sea ice forecast</li> <li>present results from a gaming workshop conducted with experts in Arctic marine operations</li> <li>discuss the role of full and structured debriefing in maximizing the learning that takes place during gaming sessions</li> </ul><p>To conclude, we reflect on the upcoming stages of data collection, which will culminate in an exploratory model. The model will serve to inform sea ice service providers about the potential mediating effects deriving from the reliability of sea ice forecasts on the user’s own perceived confidence in successful voyage planning.   </p>

Co-producing Sea-Ice Predictions with Stakeholders Using Simulation

2021 ◽  
Keyword(s):  
Sea Ice ◽  
Local Community ◽  
Economic Value ◽  
Arctic Region ◽  
Production Model ◽  
The Arctic ◽  
Simulation Game ◽  
Climate Services ◽  
Diverse Range ◽  
Uncertainty Information

Abstract Forecasts of sea-ice evolution in the Arctic region for several months ahead can be of considerable socio-economic value for a diverse range of marine sectors and for local community supply logistics. However, subseasonal-to-seasonal (S2S) forecasts represent a significant technical challenge, while translating user needs into scientifically manageable procedures and robust user confidence requires collaboration among a range of stakeholders. We developed and tested a novel, transdisciplinary co-production approach that combined socio-economic scenarios and participatory, research-driven simulation-gaming to test a new S2S sea-ice forecast system with experienced mariners in the cruise tourism sector. Our custom-developed computerized simulation-game ICEWISE integrated sea-ice parameters, forecast technology and human factors, as a participatory environment for stakeholder engagement. We explored the value of applications-relevant S2S sea-ice prediction and linked uncertainty information. Results suggest that the usefulness of S2S services is currently most evident in schedule-dependent sectors but expected to increase due to anticipated changes in the physical environment and continued growth in Arctic operations. Reliable communication of uncertainty information in sea-ice forecasts must be demonstrated and trialed before users gain confidence in emerging services and technologies. Mariners’ own intuition, experience, and familiarity with forecast service provider reputation impact the extent to which sea-ice information may reduce uncertainties and risks for Arctic mariners. Our insights into the performance of the combined foresight/simulation co-production model in brokering knowledge across a range of domains demonstrates promise. We conclude with an overview of the potential contributions from S2S sea-ice predictions and from experiential co-production models to the development of decision-driven and science-informed climate services.

The role of service relationships in employees’ and customers’ emotional behavior, and customer-related outcomes

2016 ◽  
Vol 30 (4) ◽  
pp. 437-448 ◽  
Author(s):  
Hana Medler-Liraz
Keyword(s):  
Emotional Labor ◽  
Service Providers ◽  
Emotional Behavior ◽  
Self Report ◽  
Surface Acting ◽  
Content Type ◽  
Service Employees ◽  
Service Relationships ◽  
Loyalty Intentions

Purpose This paper aims to explore service encounters from a social behavior perspective. By proposing that employees’ emotional labor strategies are influenced by customer displays of emotion, this paper answers calls to investigate the reciprocal nature of service interactions and the importance of taking both customers and service providers into account when delivering high-quality service is the goal. Design/methodology/approach The sample consisted of 121 dyads of customers and service employees from hairstyling salons. Data were collected from observations of the customers’ emotional displays, self-report surveys administered to the service employees measuring strategies of emotional labor and self-report surveys administered to the customers to assess their rapport with the service providers and their loyalty intentions. Findings Length of acquaintance was positively related to customers’ positive display, which mediated the relationship between length of acquaintance and employee-customer rapport. Customers’ positive display was negatively related to employees’ deep acting (i.e. modifying inner feelings) but not to surface acting (i.e. modifying superficial expressions). Customers’ positive display and employees’ surface acting were related to loyalty intentions through the mediation of rapport. Originality/value This study provides a better understanding of the customer’s role as the target, and a possible cause of emotional regulation among service employees. It underscores the role of service relationships in customers’ emotional behavior and customer-related outcomes.

Risk and Protective Factors in the Life of Youth in Relation to Resilience

2018 ◽  
Vol 52 (1) ◽  
pp. 50-59
Author(s):  
Silvia Barnová ◽  
Viola Tamášová
Keyword(s):  
Social Support ◽  
Protective Factors ◽  
School Psychologists ◽  
Social Environment ◽  
Social Services ◽  
Service Providers ◽  
Vital Role ◽  
Great Role ◽  
Health Service Providers

Abstract Introduction: A certain degree of stress is present in everyone’s life and young people are not an exception. Most of them show a certain degree of resilience and can cope with stressful situations without any difficulties, however there is a group of youth who live in toxic environments and need help. If there is a risk of failure due to the intensity of stressors; external formal and informal support have a great role to play as they have the potential to prevent negative developmental outcomes. Purpose: The authors’ intention was to make a review of available literature on the current issues of resilience research with a focus on the importance of protective factors in young people’s lives – especially when they are exposed to adversity. An emphasis is placed on the vital role of social support to individuals provided by schools as well as social services. Methods: In the presented literature review, multiple formal search methods including hand searching of key journals; electronic searching of journal databases and subject specific websites; reference scanning; and citation tracking were used. Conclusion: Individuals commonly demonstrate some level of resilience, yet most of them are able to deal with stressful situations without any harm. On the other hand, if the adversity is too high, the presence of social support provided by their social environment is important. In this context, good relationships in general and sufficient external protective factors provided by their social environment (schools, school psychologists, institutional social and health service providers) are important.

Information-seeking to Support Personal and Community Wellbeing: Report of a study of New Zealand Men Using Focus Groups

2016 ◽  
Author(s):  
Peta Wellstead
Keyword(s):  
New Zealand ◽  
Focus Groups ◽  
Support Services ◽  
Information Seeking ◽  
Service Providers ◽  
Structural Constraints ◽  
Health And Wellbeing ◽  
Study Results ◽  
Groupes De Discussion

This paper reports part of an ongoing study exploring the information behaviour of New Zealand men during periods of diminished health and wellbeing. Focus groups were used for this iteration of the study. Results indicate that New Zealand men face both personal and structural constraints to their information-seeking during periods when their health and wellbeing may be compromised. This study highlights that service providers need to develop more effective information delivery mechanisms and support services for men. These services need to be appealing to men and reflect men’s information seeking preferences. The role of LIS professionals in supporting this endeavour is discussed. Cet article présente une étude en cours explorant le comportement informationnel d’ hommes néo-zélandais durant des périodes où leur état de santé et de bien-être est amoindri. Des groupes de discussion ont été utilisés pour cette itération de l'étude. Les résultats indiquent que les hommes en Nouvelle-Zélande font face à des contraintes à la fois  personnelles et structurelles dans leur recherche d'information pendant les périodes où leur santé et leur bien-être peuvent être affaiblis. Cette étude met en évidence le besoin pour les fournisseurs de services de développer des mécanismes de diffusion de l'information plus efficaces et des services de soutien pour les hommes. Ces services doivent être attrayants et refléter les préférences des hommes dans leurs recherches d’information. Le rôle des professionnels de l'information dans le soutien à cette entreprise est discuté.

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