scholarly journals Practical Application of Maturity Models in Healthcare: Findings from Multiple Digitalization Case Studies

Author(s):  
Anja Burmann ◽  
Sven Meister
Author(s):  
Maria Enescu ◽  
Marian Enescu

Customer experience maturity of any organization is important for its business results. This paper describes two kinds of maturity models, one based on competency evaluation of the employees on customer’s best applied practices, and the second on maturity of using digital tools to increase the customer good experience when working with the company. These approaches are useful when discuss the performance of enterprises providing products or services in the age of customer. The included case studies show the applicability of the procedures and open a way to be extended for proficiency testing workshops (for similar business) or in ranking the enterprises from the viewpoint of customer experience maturity.


2021 ◽  
Vol 13 (15) ◽  
pp. 8224
Author(s):  
Long Chen ◽  
Xiang Xie ◽  
Qiuchen Lu ◽  
Ajith Kumar Parlikad ◽  
Michael Pitt ◽  
...  

Various maturity models have been developed for understanding the diffusion and implementation of new technologies/approaches. However, we find that existing maturity models fail to understand the implementation of emerging digital twin technique comprehensively and quantitatively. This research aims to develop an innovative maturity model for measuring digital twin maturity for asset management. This model is established based on Gemini Principles to form a systematic view of digital twin development and implementation. Within this maturity model, three main dimensions consisting of nine sub-dimensions have been defined firstly, which were further articulated by 27 rubrics. Then, a questionnaire survey with 40 experts involved is designed and conducted to examine these rubrics. This model is finally illustrated and validated by two case studies in Shanghai and Cambridge. The results show that the digital twin maturity model is effective to qualitatively evaluate and compare the maturity of digital twin implementation at the project level. It can also initiate the roadmap for improving the performance of digital twin supported asset management.


2009 ◽  
Vol 23 (6) ◽  
pp. 437-443 ◽  
Author(s):  
Simon Stephens ◽  
George Onofrei

Graduate development programmes such as FUSION continue to be seen by policy makers, higher education institutions and small and medium-sized enterprises (SMEs) as primary means of strengthening higher education–business links and in turn improving the match between graduate output and the needs of industry. This paper provides evidence from case studies. The findings indicate that the practical application of academic principles in real-world settings provides a useful learning vehicle for academics, graduates and SMEs. Key success factors and strategies for overcoming obstacles emerged from the case studies. In light of these findings, the authors make tentative recommendations to aid the future delivery of similar programmes.


1999 ◽  
Vol 36 (04) ◽  
pp. 183-293
Author(s):  
C. F. Cain ◽  
R. W. Birmingham ◽  
P. Sen ◽  
R. M. Cripps

In marine design safety, decisions are based largely on the experience of the designers, expressed in a semi-formal way. Dangers are inherent in this approach, in that there is a possibility of overlooking catastrophic failure scenarios. This paper investigates a procedure dedicated to design for safety and describes its practical application to the marine design process. The developed formal safety assessment system comprises various well established safety assessment methods and statistical techniques, which in combination facilitate a novel, holistic and practical approach in incorporating safety aspects at the initial design stages. The system has been developed in the context of the Royal National Lifeboat Institution (RNLI) rescue vessel design process and was validated using various rescue vessel case studies. The formal safety assessment system and the supporting software written to facilitate its implementation are now being fully used in the development of current RNLI rescue vessel designs.


Author(s):  
Chris Foley

A maturity model in the enterprise content management (ECM) sphere serves to evaluate an organization's performance against an assessment framework, and to determine roadmaps for optimizing that performance. Such tools are developed typically by academics, informed by considerable research, or by consulting firms that use their maturity model tool to promote the sale of their own products and services. Therefore, the experience of practitioners with using ECM maturity models is underrepresented in the literature. Practitioners require tools that are quick to implement whilst providing useful insights. This chapter explores two case studies in which the author conducted quick assessments using a maturity model as a guide. The case studies indicate that while quick assessments are useful, they need to be included as part of a maturity tool to ensure that the implementation method is repeatable and the results consistent.


Author(s):  
Arturas Kaklauskas ◽  
Edmundas Kazimieras Zavadskas ◽  
Bjoern Schuller ◽  
Natalija Lepkova ◽  
Gintautas Dzemyda ◽  
...  

The implementation of advertising for green housing usually involves consideration of individual differences among potential buyers, their desires for residential unit features as well as location impacts on a selected property. Much more rarely, there is consideration of the arousal and valence, affective behavior, emotional, and physiological states of possible buyers of green housing (AVABEPS) while they review the advertising. Yet, no integrated consideration of all these factors has been undertaken to date. The objective of this study was to consider, in an integrated manner, the AVABEPS, individual differences, and location impacts on property and desired residential unit features. During this research, the applications for the above data involved neuromarketing and multicriteria examination of video advertisements for diverse client segments by applying neuro decision tables. All of this can be performed by employing the method for planning and analyzing and by multiple criteria and customized video neuro-advertising green-housing variants (hereafter abbreviated as the ViNeRS Method), which the authors of this article have developed and present herein. The developed ViNeRS Method permits a compilation of as many as millions of alternative advertising variants. During the time of the ViNeRS project, we accumulated more than 350 million depersonalized AVABEPS data. The strong and average correlations determined in this research (over 35,000) and data examination by IBM SPSS tool support demonstrate the need to use AVABEPS in neuromarketing and neuro decision tables. The obtained dependencies constituted the basis for calculating and graphically submitting the ViNeRS circumplex model of affect, which the authors of this article developed. This model is similar to Russell’s well-known earlier circumplex model of affect. Real case studies with their related contextual conditions presented in this manuscript show a practical application of the ViNeRS Method.


2016 ◽  
Vol 9 (9) ◽  
pp. 139 ◽  
Author(s):  
Katsunori Kotani ◽  
Takehiko Yoshimi ◽  
Hiroaki Nanjo ◽  
Hitoshi Isahara

<p>In order to develop effective teaching methods and computer-assisted language teaching systems for learners of English as a foreign language who need to study the basic linguistic competences for writing, pronunciation, reading, and listening, it is necessary to first investigate which vocabulary and grammar they have or have not yet learned. Identifying such vocabulary and grammar requires a learner corpus for analyzing the accuracy and fluency of learners’ linguistic competences. However, it is difficult to use previous learner corpora for this purpose because they have not compiled all the types of linguistic data that we need. Therefore, this study aimed to solve this problem by designing and developing a new learner corpus that compiles linguistic data regarding the accuracy and fluency of the four basic linguistic competences of writing, pronunciation, reading, and listening. The reliability and validity of the learner corpus were partially confirmed, and practical application of the learner corpus is reported here as case studies.</p>


2014 ◽  
Vol 7 (2) ◽  
pp. 169-185 ◽  
Author(s):  
Mark Mullaly

Purpose – Maturity models have been widely adopted as a popular framework for improvement project management practices. Despite their prevalence, there is still minimal evidence that improvements in maturity correspond to improvements in performance or value. This paper aims to explore the challenges faced in applying project management maturity models and offers suggestions for their revision. Design/methodology/approach – The paper highlights the presumptions in their development and use that are inhibiting relevance of maturity models. Case studies from a major research project explore the relationship between maturity and value. Insights are generated on how project management maturity models need to change in order to become relevant. Findings – Project management maturity models presume that project management is universal, control oriented and consistent, and that maturity is a linear process. Empirical evidence demonstrates that the practice of project management varies, that different practices result in different value. The paper suggests that a contingent and contextual approach to assessment is required, which maturity models as currently defined may not be able to support. Research limitations/implications – This is a largely conceptual paper and draws on a limited number of case studies that derived maturity from a comprehensive understanding of project management practices. It is not tied to one specific model, and a model that would address the criticisms discussed here has not been conceived or developed. Practical implications – This paper will have particular relevance for organizations, who may place excess faith in the rhetoric surrounding maturity models without questioning their underlying relevance or value. It is also of importance to those who develop maturity models and suggests strategies for their significant revision. Originality/value – This paper takes an important look at whether maturity models actually deliver on their promise and argues that by both design and structure, they are unlikely to do so in their current form.


2021 ◽  
Author(s):  
Elisa Hoven ◽  
Michael Kubiciel

The act against doping in sport stands at the end of an intensive legal discussion. The main points of contention were the introduction of a punishable ban on self-doping and the relationship between national criminal law and the law governing sports associations. Five years after the act came into force, the authors undertook an evaluation of its provisions and its practical application on behalf of the German Federal Government. The book uses case studies and interviews to illustrate the strengths and weaknesses of the act against doping in sport. In this way, the book serves both to understand national legal practice and to provide guidance for legislators and sports associations.


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