scholarly journals Enhancing organizational performance in the telecommunication industry in Saudi Arabia

2021 ◽  
pp. 843-848 ◽  
Author(s):  
Yuen Yee Yen ◽  
Ahmed Jafar Salleh Shatta
Keyword(s):  
Saudi Arabia ◽  
Knowledge Management ◽  
Organizational Performance ◽  
Success Factors ◽  
Telecommunications Industry ◽  
Telecommunication Industry ◽  
Successful Implementation ◽  
Management Level ◽  
Insight Into ◽  
Survey Questionnaires

The aim of this study is to provide an insight into the factors that influence the successful implementation of knowledge management and organizational performance in Saudi Arabia’s telecommunications industry. One thousand copies of survey questionnaires were sent to targeted telecommunication organization and they were distributed by hand. Middle management level was chosen to participate in this study due to their importance as stressed by many knowledge management researchers. Out of the 1000 questionnaires distributed, 441 complete questionnaires were successfully collected and used for data analysis. There is still a lack of the knowledge management research in the Saudi Arabia context. The present research focus-es on telecommunication industry in Saudi Arabia. The result of this research will be able to provide an insight into what are the overall perception overall perception of knowledge management and how various knowledge management elements (preliminary success factors, strategies and processes) affect the successful implementation of knowledge management and its organizational performance among the telecommunication organizations in Saudi Arabia. The findings are useful for the telecommunication industry. The present research serves as one of the pioneer studies that focuses on telecommunication industry in Saudi Arabia. The empirical insights from this study contributes to successful implementation of knowledge management in the telecommunication industry in Saudi Arabia.

scholarly journals HRM Practices to Generate Effective Organizational Performance: A Review of Literature

2021 ◽  
pp. 66-69
Author(s):  
Dr. Swati John ◽  
Ms. Deepika Hemnani
Keyword(s):  
Knowledge Management ◽  
Organizational Performance ◽  
Academic Research ◽  
Management Approach ◽  
Successful Implementation ◽  
Organization Performance ◽  
Review Of Literature ◽  
Hrm Practices ◽  
Hr Practices ◽  
Effective Performance

HRM practices have been evolving from past decades as they help in understanding how better the employees can be managed so that they can generate higher productivity and effective performance to the organization. This paper tries to identify the function of HRM practices on organization performance. There are varieties of HRM models which have been proposed to give effective results through these models effective HR practices are derived. Academic research shows that HR practices are capable to generate competitive advantage of the organization. But much of efforts are not yet been made from the end of organization. Organisation still feels doubtful to invest on their human resources. Also not much of evidence is available about the successful implementation of approaches of HRM. Partially implemented approaches are hard & soft HRM, knowledge management and others. As per currently changing environment knowledge management approach is considered to be most effective because information handling is most essential in current and future time. Findings suggest that effective HRM practice depends on the structure, system and skills of organization and that needs to be identified and studied effectively by the leaders of the organization. This can result in effective performance of organization through HR practices

Knowledge Management & It's Origin, Success Factors, Planning, Tools, Applications, Barriers and Enablers

2020 ◽  
Vol 16 (1) ◽  
pp. 43-82 ◽  
Author(s):  
Animesh Agrawal ◽  
Suraj Kumar Mukti
Keyword(s):  
Knowledge Management ◽  
Success Factors ◽  
Implementation Strategies ◽  
Successful Implementation ◽  
Research Papers ◽  
Factors Affecting ◽  
The Past ◽  
Research Article ◽  
Discrete Manner

Over of the past several years, there have been rigorous discussions about the significance of knowledge management (KM) within the organization and the society. The management of knowledge is endorsed as a significant and essential factor for organizational existence and maintenance of ambitious strength. This article provides an in-depth knowledge of factors affecting KM. Literatures from 1992 to 2018 are covered in this article, 169 research papers have been explored which are related to classification of knowledge, factors affecting KM, KM tools and its planning & application. Various frameworks related to the successful implementation of KM and KM implementation tools proposed by previous authors are presented in this research article. KM is defined, classification of KM is presented, factors affecting KM are shown and its implementation strategies & tools are elucidated in available literatures in discrete manner.

scholarly journals Critical Success Factors for Pharmaceutical Firms: The Case of Pakistan

Market Forces ◽  
2021 ◽  
Vol 16 (1) ◽  
pp. 22
Author(s):  
Dr. Muhammad Wasim Jan Khan ◽  
Ms Sonia Batool ◽  
Mr. Usman Ahmad Qadri ◽  
Zujaj Ahmed
Keyword(s):  
Knowledge Management ◽  
Pharmaceutical Industry ◽  
Organizational Performance ◽  
Critical Success Factors ◽  
Success Factors ◽  
Developed Countries ◽  
Pharmaceutical Firms ◽  
Critical Success ◽  
The Developed Countries ◽  
And Control

This study is to investigate the critical success factors for Pakistani pharmaceutical firms. This study conceptualizes knowledge management, image and control as the key indicatorsof critical success factors. This study collects the data from the lower-, middle-, and top-level managers in the pharmaceutical firms in major cities of Pakistan: Lahore, Multan, Islamabad. Thisstudy performs PLS-SEM in analyzing 100 responses obtained through survey forms. Results of the study indicate that knowledge management is the element that gives rise to confession, wage, promotion and the execution of unlike objectives that increase a general exposure of the all stakeholders. It achieves a pleasurable passionate state that frequently prompts a positive organizational performance and competitive advantage. This research puts light on the gaps found in adaptation of critical success factors in Pharmaceutical industry of Pakistan as compared to the developed countries in this sector.

Managing Knowledge through Dynamic Capabilities

2014 ◽  
pp. 157-172
Author(s):  
Niksa Alfirevic ◽  
Anita Talaja
Keyword(s):  
Knowledge Management ◽  
Theoretical Model ◽  
Organizational Performance ◽  
Human Resource ◽  
Dynamic Capabilities ◽  
Capabilities Approach ◽  
Empirical Verification ◽  
Integrative View ◽  
Theoretical Foundations ◽  
Insight Into

The aim of this chapter is to provide an insight into the interaction of innovation and learning through an integrative view of knowledge management and dynamic capabilities approaches. Firstly, theoretical foundations of the dynamic capabilities perspective and knowledge management are presented. The chapter further explores the existing theoretical linkages between knowledge management and the dynamic capabilities approach, as well as their potential impact on organizational performance, within the framework of human resource practices, relevant for achieving successful knowledge transfer. The existing theoretical foundations are used to provide a generalization, leading to an integrative theoretical model, which should serve as a basis for further empirical verification.

Developing a measurement instrument of knowledge management implementation in the Iranian oil industry

Kybernetes ◽  
2018 ◽  
Vol 47 (10) ◽  
pp. 1874-1905 ◽  
Author(s):  
Behzad Ghasemi ◽  
Changiz Valmohammadi
Keyword(s):  
Knowledge Management ◽  
Business Strategy ◽  
Success Factors ◽  
Relevant Literature ◽  
Measurement Instrument ◽  
Oil Industry ◽  
Successful Implementation ◽  
Content Type ◽  
Road Map ◽  
Top Managers

Purpose The purpose of this paper is to develop a measurement instrument toward knowledge management (KM) implementation in the Iranian oil industry. Design/methodology/approach Based on an in-depth study of the relevant literature, the critical success factors (CSFs) related to the sub-factors were identified. Then, exploratory and confirmatory factor analysis was used to validate the instrument. Finally, based on the developed instrument, the KM implementation was evaluated in the subsidiaries of the Iranian oil industry. Findings The obtained results reveal the 13 factors as follows: human resource management; KM processes; information technology; business strategy; intellectual capital; KM system; executive practices of KM; management information system; culture; partnership and cooperation with business partners; KM road map; leadership commitment and support; and organizational environment. Research limitations/implications As this study was conducted in the Iranian oil industry, cautious should be taken regarding the generalizability of the results. Practical implications The proposed instrument can help policymakers and top managers of the subsidiaries of Iranian oil industry in successful implementation and measurement of their KM practices. Originality/value Identification and measurement of the CSFs of KM implementation through developing a comprehensive instrument in the context of the Iranian oil industry.

Knowledge management in improving business process: an interpretative framework for successful implementation of AI–CRM–KM system in organizations

2020 ◽  
Vol 26 (6) ◽  
pp. 1261-1281 ◽  
Author(s):  
Sheshadri Chatterjee ◽  
Soumya Kanti Ghosh ◽  
Ranjan Chaudhuri
Keyword(s):  
Knowledge Management ◽  
Business Process ◽  
Success Factors ◽  
Successful Implementation ◽  
Content Type ◽  
Critical Success ◽  
Crm System ◽  
Leadership Support ◽  
Adequate Fund ◽  
Interpretative Framework

PurposeThe purpose of this paper is to identify the critical success factors (CSFs) for AI-integrated CRM system for better knowledge management (KM) in organizations to improve business process.Design/methodology/approachThe factors critical for adoption of AI-integrated CRM system for efficient knowledge management are innumerable. The salient factors may be identified by several means. Methods like brainstorming and Delphi have been applied here. Sixteen CSFs have been identified. Then the interrelationship among these 16 factors, levels of their importance and the principal driving factors have been established by interpretative structural modelling (ISM) methodology.FindingsThe results show that out of 16 CSFs, leadership support, adequate fund and support of functional area leads are the most important CSFs for AI–CRM–KM integration.Practical implicationsThe results show that support of top management is essential for successful adoption of AI-integrated CRM system for better knowledge management to improve the business process.Originality/valueThis paper has taken a novel attempt to identify CSFs for AI-integrated CRM adoption for efficient knowledge management system in organizations for improvement of business process and to establish interrelationship among those CSFs with the help of ISM methodology.

The impact of leadership on trust, knowledge management, and organizational performance

2017 ◽  
Vol 117 (3) ◽  
pp. 521-537 ◽  
Author(s):  
Alex Koohang ◽  
Joanna Paliszkiewicz ◽  
Jerzy Goluchowski
Keyword(s):  
Knowledge Management ◽  
Organizational Performance ◽  
Effective Leadership ◽  
Linear Connection ◽  
Successful Implementation ◽  
Path Modeling ◽  
Content Type ◽  
Management Processes ◽  
The Impact ◽  
Knowledge Management Processes

Purpose The purpose of this paper is to build a research model that examines the impact of leadership on trust, knowledge management and organizational performance. Design/methodology/approach An instrument containing six constructs (leadership: leading organization; leadership: leading people; leadership: leading self, trust, knowledge management and organizational performance) was designed and administered to subjects from all levels of management in various organizations in nine regions of the USA. Collected data were analyzed using partial least squares path modeling to test the hypotheses. Findings The study’s findings revealed positive and significant linear connection among leadership (leading organization, leading people and leading self), trust, knowledge management and organizational performance. Practical implications The findings imply that effective leadership (leading organization, leading people and leading self) contributes to elevated trust among people, promotes the successful implementation of knowledge management processes, and in turn enhances organizational performance. Therefore, leadership training and development must be a top strategic priority for any organization. Originality/value This study enriches the literature by demonstrating that effective leadership stands as the bedrock of the elevated trust, the successful knowledge management processes and the enhanced organizational performance.

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