scholarly journals Environmental sustainability and their factors in SMEs: A multiple case study of Spain and Chile

2021 ◽  
Author(s):  
Francisco Villegas Pinuer ◽  
◽  
Leslier Valenzuela Fernández ◽  
Joan Llonch Andreu ◽  
Pilar López Belbeze ◽  
...  
Keyword(s):  
Environmental Sustainability ◽  
Entrepreneurial Orientation ◽  
Customer Orientation ◽  
Environmental Practices ◽  
Multiple Case ◽  
Level Of Knowledge ◽  
High Level ◽  
Corporate Social ◽  
Depth Interviews

Environmental Sustainability (ES) is a growing concern for society’s development while identifying companies’ need to define sustainability-based strategies. Small and medium-sized enterprises (SMEs) have an essential role; generating more than 60% of employment in Europe and Latin America. Numerous research exists regarding large companies’ situation on environmental topics, yet little exists on SMEs at the practical and theoretical levels. Thus, determining the variables that affect the application of ES is very relevant. This study analyzes in-depth ES factors and drivers from the SMEs’ perspective, exploring the variables influencing their implementation in these companies. The methodology employed is in-depth interviews, applied to a sample of 17 SMEs in Spain and 25 SMEs in Chile. The main findings suggest that Entrepreneurial Orientation (EO), Customer Orientation (CO), and Corporate Social Responsibility (CSR) influence ES adoption in both countries, showing similarities in the driving reasons behind them, but with certain differences in their implementation (affected by institutional context influences). Furthermore, the level of knowledge affects decision-making related to the development of high-level environmental practices.

scholarly journals Turning customer satisfaction measurements into action

2014 ◽  
Vol 25 (4) ◽  
pp. 556-571 ◽  
Author(s):  
Line Lervik Olsen ◽  
Lars Witell ◽  
Anders Gustafsson
Keyword(s):  
Customer Satisfaction ◽  
Customer Orientation ◽  
Service Firms ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Content Type ◽  
Quantitative And Qualitative Research ◽  
Multiple Case ◽  
Depth Interviews

Purpose – The purpose of this paper is to contribute to the literature on customer orientation by developing and empirically testing a model that attempts to explain the elements that constitute customer orientation and that, in turn, influence customer satisfaction. In particular, this study focuses on how service firms design, collect, analyse and use customer-satisfaction data to improve service performance. This study has the following three research objectives: to understand the process and, as a consequence, the phases of customer orientation; to investigate the relationships between the different phases of customer orientation and customer satisfaction; and to examine activities in the different phases of customer orientation that result in higher customer satisfaction. Design/methodology/approach – This study, combining quantitative and qualitative research, is based on a cross-sectional survey of 320 service firms and a multiple case study of 20 organisational units at a large service firm in the European telecom industry. Findings – The results show that customer orientation consists of a process that includes three phases: strategy, measurement and analysis and implementation. Contrary to previous research, implementation has the strongest influence on customer satisfaction. In turn, customer satisfaction influences financial results. In-depth interviews with managers provided insights into the specific activities that are key for turning customer-satisfaction measurements into action. Originality/value – This research contributes to the literature on customer orientation by developing and empirically testing a model that attempts to explain what constitutes customer orientation and, in turn, influences customer satisfaction and financial results. Given the large amount of research on customer satisfaction, studies on how service firms collect and use customer-satisfaction data in practice are scarce.

scholarly journals The Ecuadorian Banana Farms Managers’ Perceptions: Innovation as a Driver of Environmental Sustainability Practices

Agriculture ◽  
2021 ◽  
Vol 11 (3) ◽  
pp. 213
Author(s):  
Alicia Ramírez-Orellana ◽  
Daniel Ruiz-Palomo ◽  
Alfonso Rojo-Ramírez ◽  
John E. Burgos-Burgos
Keyword(s):  
Information Systems ◽  
Environmental Sustainability ◽  
Structural Equation ◽  
Equation Modeling ◽  
Environmental Practices ◽  
Sustainability Practices ◽  
Policy Incentives ◽  
The Impact ◽  
And Training

This article aims to explore the perceptions of banana farms managers towards environmental sustainability practices through the impact of innovation, adoption of information systems, and training employees through a case study in the province of El Oro (Ecuador). Furthermore, the paper assesses how farmers’ perceptions could guide public policy incentives. PLS-Structural Equation Modeling are used as the framework by which the constructs is represented within the model. The model explained 59% of the environmental sustainability practices of Ecuadorian banana farms. The results indicate that environmental sustainability practices were positively influenced mainly by training employees, innovation, and adoption of information systems. Additionally, both the adoption of information systems and training employees indirectly influenced sustainable practices through innovation as a mediator. We may conclude that in the Ecuadorian banana farms, changes in environmental practices are derived from innovation strategies as an axis of development of useful information and training employees in public policies.

A grid approach to managing sustainability: evidence from a multiple Italian case study

2016 ◽  
Vol 17 (6) ◽  
pp. 875-894 ◽  
Author(s):  
Deborah Agostino ◽  
Martina Dal Molin
Keyword(s):  
Content Type ◽  
Campus Sustainability ◽  
Italian Case ◽  
Grid Approach ◽  
Simultaneous Evaluation ◽  
Multiple Case ◽  
Practical Tool ◽  
Real Practice ◽  
Depth Interviews

Purpose The purpose of this paper is to explore the coherence between sustainability conceptualization (the “what”) and its implementation (the “how”) in terms of implemented actions and stakeholders’ interactions. The paper proposes a grid approach for the simultaneous evaluation of sustainability conceptualization and implementation. Design/methodology/approach This research is based on a multiple case study conducted in ten Italian Universities. In-depth interviews with general directors and administrative staff responsible for sustainable activities have been conducted together with documents and websites analysis. Findings The coherence between sustainability conceptualization and its implementation showed heterogeneity of practice. Results propose a grid approach, which highlights six different approaches to explain the connection between the “what” and the “how” of sustainability. Research limitations/implications The research is focused on Italian universities and may have overlooked approaches to campus sustainability specific of other countries. Practical implications Understanding the coherence between the “what” and the “how” of sustainability can provide university managers with a practical tool of analysis when approaching and evaluating the sustainable campus. Originality/value While higher education scholars are widely exploring the conceptualization of a sustainable campus and its implementation, little is known about the coherence between these two realms, despite their importance to facilitate the transition of sustainability vision into real practice. This study contributes to this area by proposing a grid approach to evaluate the coherence between sustainability conceptualization and implementation.

ENTREPRENEURIAL ORIENTATION, MARKET ORIENTATION AND NETWORKING: IMPACT ON INNOVATION AND FIRM PERFORMANCE

2015 ◽  
Vol 20 (04) ◽  
pp. 1550024 ◽  
Author(s):  
ROUMA BUCKTOWAR ◽  
AKIN KOCAK ◽  
KESSEVEN PADACHI
Keyword(s):  
Firm Performance ◽  
Market Orientation ◽  
Entrepreneurial Orientation ◽  
Incremental Innovation ◽  
Case Study Method ◽  
Intangible Resources ◽  
Lack Of Information ◽  
Research Findings ◽  
Multiple Case

The study examines the relationships among entrepreneurial orientation, market orientation and networking on firm performance with radical and incremental innovation as the mediator. The present study draws on the resource-based view theory to provide insights about intangible resources and capabilities among SMEs. The study adopts a subjectivist approach and is based on multiple case study method by conducting interviews with 7 SMEs purposively operating in different sectors. The research findings seem to support both proactive and responsive market orientation (PMO, RMO), entrepreneurial orientation (EO) and networking have positive relationships on firm performance with radical and incremental innovation as the mediator. It appears firms initiating radical innovation take longer for new product performance because of lack of information about customer needs in the market but networking assists in providing market information that enables commercialization of new products. Further, networking among firms drives performance while strong ties are practiced to a lesser extent.

scholarly journals Identifying Digital Transformation Paths in the Business Model of SMEs during the COVID-19 Pandemic

2020 ◽  
Vol 6 (4) ◽  
pp. 104
Author(s):  
Anjar Priyono ◽  
Abdul Moin ◽  
Vera Nur Aini Oktaviani Putri
Keyword(s):  
Business Model ◽  
Digital Literacy ◽  
Environmental Changes ◽  
Small And Medium Enterprises ◽  
Sampling Technique ◽  
Future Research ◽  
Multiple Case ◽  
High Level ◽  
Medium Enterprises

The objective of this study was to analyze how small and medium enterprises (SMEs) cope with environmental changes due to the COVID-19 pandemic by pursuing the business model transformation with the support of digital technologies. To achieve the objective, this study used a multiple case study design with qualitative analysis to examine the data obtained from interviews, observation, and field visits. Seven manufacturing SMEs from Indonesia were selected using a theoretical sampling technique, with the purpose of achieving some degree of variation to allow us to undertake replication logic. Our analysis demonstrates that SMEs adopt a different degree of digital transformations, which can be summarized into three paths, depending on the firms’ contextual factors. First, SMEs with a high level of digital maturity who respond to the challenges by accelerating the transition toward digitalized firms; second, SMEs experiencing liquidity issues but a low level of digital maturity who decide to digitalize the sales function only; and, third, the SMEs that have very limited digital literacy but are supported by a high level of social capital. This last group of firms solves the challenges by finding partners who possess excellent digital capabilities. The qualitative case study method allows us to conduct in-depth and detailed analysis, but has thin generalizability. To address this limitation, future research can use a survey covering various industries to test the proposed theory that has resulted from this study, so that the generalizability can be assured.

Change readiness as fluid trajectories: a longitudinal multiple-case study

2018 ◽  
Vol 31 (5) ◽  
pp. 1153-1175 ◽  
Author(s):  
Florian Hemme ◽  
Matthew T. Bowers ◽  
Janice S. Todd
Keyword(s):  
Public Service ◽  
Resistance To Change ◽  
Multiple Case Study ◽  
Relative Strength ◽  
Change Readiness ◽  
Content Type ◽  
External Stakeholder ◽  
Multiple Case ◽  
High Level

Purpose The purpose of this paper is to analyze change process perceptions of public service employees and document how change readiness belief salience fluctuates and evolves throughout the implementation of a major organizational restructuring effort. Design/methodology/approach This research is a longitudinal multiple-case study of a major transformation initiative in a large North American public recreation organization. Over the course of 15 months, the authors conducted four rounds of personal interviews with 19 participants (65 interviews in total, each lasting 25–45 min). Additionally, the authors analyzed internal e-mail correspondence, memos, and meeting agendas, as well as external stakeholder communication. Finally, the primary researcher spent a significant amount of time collecting field notes while shadowing high-level managers and employees and attending meetings. Findings Overall, the authors documented a clear hierarchy of change readiness dimensions. The relative strength and temporal persistence of these dimensions can be traced back to various public organizing particularities. Moreover, the authors found that an initial focus on some readiness dimensions facilitated subsequent sensemaking processes whereas others hindered such engagement with the change project. Research limitations/implications This research is the first to empirically document temporal fluidity of change readiness dimensions and salience. Moreover, it offers a rare in-depth look at a changing public service organization. Practical implications This research helps change agents in developing tailored change messages and to better understand potential sources of frustration and resistance to change efforts. Originality/value No similar efforts exist to document the underlying dynamism of evolving change readiness perceptions.

scholarly journals What Drives Politicians to Run for Office: Money, Fame or Public Service?

2017 ◽  
Vol 10 (1) ◽  
pp. 9-38 ◽  
Author(s):  
Arpie G. Balian ◽  
Arman Gasparyan
Keyword(s):  
Rural Communities ◽  
Public Service ◽  
Sense Of Community ◽  
Inductive Reasoning ◽  
Conclusive Evidence ◽  
Multiple Case ◽  
Local Government Level ◽  
Depth Interviews

AbstractThis is a multiple case study that investigates the motivations and ambitions of politicians who run for elections. It uses a mixed research design that applies inductive reasoning in the collection and analysis of data from six communities of rural Armenia. Data-collection instruments include in-depth interviews, focus groups, field observations and community survey. Whereas the study considers various theories of motivation and ambition, the conclusive evidence shows that the attractiveness of office at the local-government level in smaller rural communities is not driven by financial considerations and is rather compelled by the desire to make a difference motivated primarily by personal interest in and dedication to bringing positive change in the quality of life in one’s own community. The study also shows that motivators oft en stem from several other factors, including one’s deep-rooted connection with the community, lineage, length of term in office, record of community satisfaction, resultant personal power built over the years in service and the need to be acclaimed by one’s own community. A derivative closely linked to the priority of building the personal reputation of an incumbent mayor is the resultant power of decision-making. These conclusions can be explained using the model offered by Besley and Ghatak (2005) where politicians view public service as a personal mission. This study connects personal drive to sense of community and ancestral presence. The study also explains why mission accomplishment is more attractive than personal profit-making and how the sense of community and ownership are linked to personal drive.

scholarly journals Pendekatan Komunikasi Interpersonal dalam Pembangunan berdasarkan Perspektif Kultural (Studi Kasus : Pro-Kontra Pengembangan Pariwisata Pulau Meti di Kabupaten Halmahera Utara)

2020 ◽  
Vol 9 (1) ◽  
Author(s):  
Yerik Afrianto Singgalen
Keyword(s):  
Interpersonal Communication ◽  
Resource Use ◽  
Environmental Sustainability ◽  
Tourism Industry ◽  
Study Approach ◽  
Pros And Cons ◽  
Data Collection Technique ◽  
Communication Approach ◽  
Depth Interviews

This article aims to describe the interpersonal communication approach for development based on the perspective of the Hibualamo culture forthe people of Meti Village in the case of the pros and cons of tourism development on Meti Island in North Halmahera Regency. The researchmethod used is qualitative with a case study approach. Meanwhile, the data collection technique used in-depth interviews, observation anddocument study. The results of this study indicate that the existence of the Tourism Industry in this case Meti Cottage on Meti Island canincrease regional investment and maintain environmental sustainability, but it has not been able to provide economic and social benefits for localcommunities because of the pros and cons. Culturally, the interpersonal communication approach plays an important role in the level of publicacceptance of increasing investment in the tourism industry. However, the conflict between the manager of the tourist attraction and thecommunity related to empowerment and resource use has resulted in a disintegration of interests for sustainable tourism.

CSR Partnership Model for Sustainable MSMEs Development: A Case Study of the Partnership Program at PT Jasa Marga (Persero) Tbk

Society ◽  
2020 ◽  
Vol 8 (1) ◽  
pp. 94-108
Author(s):  
Yani Hendrayani ◽  
Siti Maryam ◽  
Uljanatunnisa Uljanatunnisa
Keyword(s):  
Small And Medium Enterprises ◽  
Sampling Technique ◽  
Good Communication ◽  
Study Approach ◽  
Partnership Model ◽  
Medium Enterprises ◽  
Corporate Social ◽  
Depth Interviews ◽  
Partnership Program

This research aims to examine Corporate Social Responsibility (CSR) Partnership Program to find an optimal and sustainable partnership model between State-owned Enterprises (SOEs) and Micro Small and Medium Enterprises (MSMEs) to advance the people's economic sector. This research was qualitative research with a case study approach. Data collection techniques used in this research were in-depth interviews, observation, and literature studies. In-depth interviews were conducted with 3 informants chosen as representatives of PT Jasa Marga (Persero) Tbk and 6 informants were taken as participants in Focus Group Discussions representing MSMEs fostered partners in the Jagorawi - Cikampek Toll network area. Informants were selected using a purposive sampling technique. The results showed that the CSR partnership model between SOEs and MSMEs is based on mutual respect, transparency, good communication and trust, mutual benefit to those involved, and has a consistent commitment from both parties.

Pengelolaan Corporate Social Responsibility Beasiswa Bank Indonesia

2020 ◽  
Vol 2 (4) ◽  
pp. 361-380
Author(s):  
Fauziyah Nur Afifah ◽  
Imron Rosyidi ◽  
Encep Dulwahab
Keyword(s):  
Corporate Social Responsibility ◽  
Social Responsibility ◽  
Scholarship Program ◽  
Data Collection Technique ◽  
Corporate Social ◽  
Taking Action ◽  
To Receive ◽  
Depth Interviews

ABSTRAK Tujuan penelitian ini menghasilkan data kualitatif dalam studi kasus Pengelolaan Corporate Sosial Responsibility Bank Indonesia melalui Pemberian Beasiswa. Tujuannya untuk mengetahui proses Mendefinisikan Masalah, proses perumusan Perencanaan, Mengambil Tindakan, dan Mengevaluasi dari program beasiswa Bank Indonesia. Penelitian ini menggunakan konsep Four Steps PR Process. Metode yang digunakan yaitu metode studi kasus dengan pendekatan kualitatif. Teknik pengumpulan data skripsi ini observasi, wawancara mendalam dan dokumentasi. Hasil penelitian: 1) Mendefinisikan masalah yaitu menentukan siapa saja yang berhak mendapatkan beasiswa. 2) Merencanakan sasaran dan informasi, pengelolaan GenBI. 3) Menenentukan penerima menerima beasiswa, menentukan peran GenBI dalam keikutsertaanya dalam setiap kegiatan BI, dan struktur kepengurusan organisasi GenBI. 4) Evaluasi program beasiswa BI. Kata Kunci : Pengelolaan, Corporate Sosial Responsibility, Beasiswa. ABSTRACT The purpose of this study was to produce qualitative data in a case study of the Management of Corporate Social Responsibility at Bank Indonesia through the Granting of Scholarships. The aim is to find out the process of defining the problem, the process of formulating planning, taking action, and evaluating from the Bank Indonesia scholarship program. This study uses the concept of the Four Steps PR Process. The method used is the case study method with a qualitative approach. This thesis data collection technique is observation, in-depth interviews and documentation. Research results: 1)Defining the problem is to determine who is entitled to a scholarship. 2)Planning goals and information, managing GenBI. 3)Determine the recipient to receive a scholarship, determine the role of GenBI in its participation in every BI activity, and the management structure of the GenBI organization. 4)Evaluation of the BI scholarship program. Keywords : Management, Corporate Social Responsibility, Scholarship

Sign in / Sign up

Export Citation Format

Share Document