scholarly journals The Impact of HR Practices on Employee Retention; A Case of BPO Sector, Sri Lanka

2018 ◽  
Vol 9 (1) ◽  
pp. 1
Author(s):  
N.R.A.S.S. Wijesiri ◽  
G.S. Paranagama ◽  
M.M.A.S. Sirirwardhana ◽  
D.L.N.C. Thilakarathna ◽  
R.S Weerarathna ◽  
...  

In today’s business world, employee retention is one of the much debated topics and identifying the reasons for employee turnover and implementing the necessary policies to retain employees can be crucial. Thus, all organizations expect to minimize the employee turnover to best possible level. Therefore, the intention of this research is to study the impact of Human Resource practices on employee retention, conducted on the Business Process Outsourcing (BPO) sector in Sri Lanka. BPO sector is recognized as an emerging sector in Sri Lanka, and this sector is well known as an under-researched area. This study is significant as such research projects have been sparse in the Sri Lankan context and in order to fill that gap this research have been conducted for three companies namely Company A, B and C. The analysis was mainly based on 237 executive level employees from Company A, B and C respectively 108, 32 and 97 selected through simple random sampling. Primary data were collected using a self-administrated questionnaire and analyzed through deductive approach. According to the results obtain through regression analysis all three companies indicated that there is less impact of HR practices on employee retention. As a conclusion when management of BPO sector formulate the policies in their organizations with regard to employee retention, they should consider not only the HR practices but also, they have to concern about other factors that can effect on employees.

Author(s):  
R. W. A. V. A. Wijenayake ◽  
P. M. R. N. Fernando ◽  
S. Nilesh ◽  
M. D. G. M. S. Diddeniya ◽  
M. Weligodapola ◽  
...  

The notion that the lifelong-learning concept bolsters career success is one of the popular and debated research areas in the world. Within the Sri Lankan context, there is a lack of evidence to determine this concept and only have the impression that a lifelong-learning mindset positively impacts career success. Therefore, this conceptual query is carried out to warrant scholarly investigation that encapsulates the impact of a lifelong-learning mindset on the career success of accounting professionals in Sri Lanka. By bridging the lacuna in existing research studies and determining the relationship between lifelong mindset and career success in the Sri Lankan context, this study tries to fulfill the empirical gap and contribute new knowledge. The study was conducted in SLIIT Business School, SLIIT, Sri Lanka during the time period between February to October 2021. Adopting an online questionnaire survey strategy and convenience sampling method, primary data was collected from a sample of 384 respondents who are accounting professionals in the Western Province of Sri Lanka. Descriptive statistics, correlation analysis, and multiple linear regression analysis were used to analyze the data and interpret the findings. According to the findings, there is a significant impact on career success from a lifelong-learning mindset, and a positive relationship between lifelong-learning mindset and career success with a Pearson Correlation Coefficient of +.729. The study discovered that increasing the Lifelong-learning mindset attitude by one unit increases the career success of accounting professionals by 77.9 percent (P = 0.000). The research found that out of three factors, namely, learning curiosity, strategic thinking, and resilience; only curiosity and resilience have a statically significant impact on career success in Sri Lanka. A finding this research was able to identify is that strategic thinking does not significantly impact career success within the Sri Lankan context.


2018 ◽  
Vol 5 (1) ◽  
Author(s):  
HPASU Pinto ◽  
UK Thalgaspitiya

Area of the Study This study is mainly focused on examining the impact of HR practices on employee engagement among machine operators in the large apparel industry in Sri Lanka. Problem of the Study There is an empirical gap of how HR practices affect to employee engagement in the Sri Lankan context. Therefore researchers addressed: How HR practices affect employee engagement among machine operators in the large apparel industry in Sri Lanka? Method of the study The data were collected from a randomly selected sample of 384 machine operators who are employed in top three companies in the large Sri Lankan apparel industry. A structured questionnaire which included Bakar’s (2013) 16 items for measuring HR practices and Bakker, et al.’ (2002) 17 items for measure employee engagement was administered. The data were analyzed using Pearson’sCorrelation and simple regression analysis. Findings of the Study The findings exhibited that there is a positive relationship between HR practices and employee engagement among machine operators in the large apparel industry in Sri Lanka. As well as HR practices of the Sri Lankan large apparel industry companies are at a satisfactory level and employee engagement of machine operatorsare at a high level. Moreover, all dimensions of HR practices are positively and significantly correlated with employee engagement, namely selective staffing, reward system, performance appraisal, comprehensive training and employee participation program. Lastly, the regression analysis between HR practices and employee engagement indicated that 59.8% of total variance of employee engagement was explained by HR practices. Conclusion of the Study It is concluded that there is a positive impact of HR practices on employee engagement among machine operators in the large apparel industry in Sri Lanka. Thus organizations in this sector need to develop proper and well-structured HR practices to attain high employee engagement level among the machine operators. Keywords: HR Practices, Employee Engagement, Machine Operators


Author(s):  
J. N. Jenitta ◽  

The research aims to find out the impact of employer brand on retaining the knowledge employees in the telecommunication sector in Sri Lanka. By using the primary data, the researcher tends to find the factors which make the knowledge employees more attractive and to identify the impact of employer brand on retaining the knowledge employees with identifying the mediating effect of Job satisfaction. Based on this findings telecommunication sector’s brand has significant impact on knowledge employee retention. Also it was found that there is a mediating effect of job satisfaction in between employer brand and employee retention. Multiple regression revealed that dimensions of employer brand such as economic value, social value, interest value and reputation value significantly affect the knowledge employee retention but the dimensions of development value, application value and personal value are not significant. Furthermore, a simple regression analysis showed that there is a significant impact employer brand on job satisfaction and knowledge employee retention.


2021 ◽  
Vol 11 (2) ◽  
pp. 109-115
Author(s):  
Rochelle Anushini Bartholomeusz

In the contemporary business world, innovation is more critical than ever. Unlike before, every organization is aware of the significance of innovation in gaining and sustaining competitive advantage over rivals. However, organizations can be more innovative just by triggering and uplifting the intrapreneurial spirit of the employees with the management support. But currently the policies, structures and systems which are developed by the management of the organization tend to isolate innovative and creative employees by demoralizing them from sharing valuable novel insights. There are certain instances where the management agrees with the new idea but later on they encourage employees to continue their work in the traditional way as they are reluctant to move away from their comfort zones. However, there is scant number of evidences from Sri Lankan context. Therefore, the objective of the study is to assess the impact of management support on intrapreneurship with special reference to apparel industry in Sri Lanka. With a standard questionnaire, responses were obtained from 240 non-executive employees from three leading apparel sector organizations in Sri Lanka. Results of regression analysis proved that managerial support significantly impacts on intrapreneurship and as a percentage it is 53.2%. Even in reality, intrapreneurs cannot recognize, nurture or inspire without the support of the management. Hence, management of the organization needs to create a better atmosphere not just to create intrapreneurs but also to recognize and encourage such intrapreneurial employees at workplace.


Author(s):  
O. K. R. De Silva ◽  
M. P. S. R. Perera ◽  
G. D. D. T. Karunarathne

This research was conducted to assess the existing locational characteristics of Sri Lanka which could influence on attracting tourists to the country. The major problem of the study is identifying the critical locational characteristics that cause to attract more tourists to Sri Lanka. It has been observed that there are three major locational characteristics such as Natural attractiveness, Cultural attractiveness and Climate which have discussed by the scholars and applicable to the Sri Lankan context. The main objective of the study is to identify the most important characteristics which help to attract tourists to Sri Lanka. The secondary objectives are determining the impact of the influence of the characteristics on tourist attraction & exploring the influence of the characteristics for future tourist attraction. The research coverage areas are Colombo District and Hikkaduwa Narigama area. Data were collected through a structured questionnaire. The findings are based on the primary data collection and, they have been analyzed with Statistical Package for Social Sciences (SPSS) 16.0 and the SmartPLS (Partial Least Square) 3.0. There were 62 sample size and whole sample responded for the questionnaire. Findings of the study exposed all three characteristics are important for tourist attraction. According to the result of Path Coefficient, all the three variables are statistically significant and natural attractiveness (0.454), cultural attractiveness (0.247) and climate (0.213) are a significant moderately strong relationship with tourist attraction. Therefore, all three variables positively impact to the tourist attraction and natural attractiveness is the major among them. It is also found that there are specific things to be taken into account for the accomplishment of attracting the expected group of tourists to the country.


2017 ◽  
Vol 32 (4/5) ◽  
pp. 463-499 ◽  
Author(s):  
Padmi Nagirikandalage ◽  
Ben Binsardi

Purpose The purpose of this paper is to critically explore the implementation of cost accounting systems (CAS) using content analysis. In particular, it aims to examine the impact of Sri Lankan cultural and local characteristics on the adoption of CAS. In particular, it examines the factors that facilitate or hinder the adoption of CAS in Sri Lanka. Design/methodology/approach Primary data for the research were obtained by interviewing selected respondents from Sri Lanka’s manufacturing and service sectors. They were shortlisted using maximum variation sampling to obtain a representative cross-section of the national population. A total of 16 respondents were interviewed, which resulted in 57 interview paragraphs to be coded. Several theories were used to analyse them, namely, the theory of institutional isomorphism (homogeneity) and the theory of heterogeneity, as well as Clifford Geertz’s cultural theories. Findings A cross-comparison between the findings and relevant literature indicates the existence of complete institutional isomorphism and partial institutional heterogeneity in Sri Lanka. Heterogeneity exists in organisations such as foreign multinationals, which have adopted unique and sophisticated CAS. In addition, inadequate access to information and the orientation of the local culture has affected the implementation of CAS in Sri Lanka, with a lack of awareness of the importance of CAS, a sluggish approach to costing and cultural values forming prominent barriers to its implementation. These findings are plausible in light of the relationship between a sluggish approach towards costing (a low cost awareness), and local attitudes towards the implementation of more efficient accounting practices such as CAS. Practical implications This research is invaluable as a tool for Sri Lankan policymakers and practitioners, enabling the public and private sectors to provide education and training to enhance staff understanding and promote a positive attitude towards costing. With more efficient institutional CAS, the country’s economy will be more competitive internationally. As well as policymakers and practitioners, this research could be used by academicians for advancing theoretical development around the cultural triggers and barriers for adopting more innovative and fresher CAS in Sri Lanka. Originality/value The originality of this research can be justified on two counts. Firstly, although a wealth of research exists that examines the influence of culture on behaviour, this research specifically evaluates the impact of cultural factors on attitudes towards costing. These factors could be facilitators or obstructions for implementing CAS. Secondly, this research aims to combine both earlier and recent theories of institutionalism with Clifford Geertz’s cultural theory, to investigate how people and institutions in Sri Lanka adopt CAS. Earlier studies have focused merely on earlier theories of institutional homogeneity.


2012 ◽  
Vol 3 (8) ◽  
pp. 98-100
Author(s):  
Prof. Niyati R Patel ◽  
◽  
Prof. Dr. Mitsu B Patel

ICL Journal ◽  
2020 ◽  
Vol 13 (3) ◽  
pp. 281-306
Author(s):  
Danushka S Medawatte

AbstractIn this paper, I attempt to examine the evolution of judicial review of legislation in Sri Lanka with a view to better understanding how it has impacted the democratic fabric and constitutional matrix of Sri Lanka. The impact that judicial review of legislation has had on rights jurisprudence, enhancement of democracy, prevention of persecution against selected groups are analysed in this paper in relation to the Ceylon Constitutional Order in Council of 1946 (‘Soulbury’ Constitution) and the two autochthonous constitutions of Sri Lanka of 1972 and 1978. The first part of the paper comprises of a descriptive analysis of judicial review of legislation under the three Constitutions. This is expected to perform a gap filling function in respect of the lacuna that exists in Sri Lankan legal literature in relation to the assessment of the trends pertaining to judicial review of legislation in Sri Lanka. In the second part of the paper, I have analysed decided cases of Sri Lanka to explore how the judiciary has responded to legislative and executive power, and has given up or maintained judicial independence. In this respect, I have also attempted to explore whether the judiciary has unduly engaged in restraint thereby impeding its own independence. The third part of the paper evaluates the differences in technique and stance the judiciary has adopted when reviewing draft enactments of the national legislature and when reviewing draft or enacted statutes of Provincial Councils. From a comparative constitutional perspective, this assessment is expected to provide the background that is essential in understanding the island nation’s current constitutional discourse, transitional justice process, and its approach to human rights.


2013 ◽  
Vol 03 (08) ◽  
pp. 41-47
Author(s):  
OYEWALE I.O ◽  
ADEYEMO S.A ◽  
OGUNLEYE P.O

Sustainable economic development does not occur without entrepreneurship and entrepreneurship is the practice of starting new organizations or revitalizing mature organizations. This study therefore is done to analyse the impact of innovation, technology and on the entrepreneurial development activities in Nigeria. Simple random sampling technique was used to select a total of 12 entrepreneurs from Lagos State that constituted our sample size. The primary data consists of a number of items in well- structured questionnaire that was administered to and completed by the respondents. Regression analysis was used to analyse the data. The results showed that there is significant relationship between technological innovation and entrepreneurship development in Nigeria. It is therefore recommended that government should create a friendly or an enabling environment for entrepreneurship and consumer goods to boost the Nigeria economy.


2017 ◽  
Vol 8 (2) ◽  
pp. 67
Author(s):  
Kumaradeepan V. ◽  
Pathmini, M G S

The topic of the research is Customer Satisfaction (CS) and Customer Loyalty (CL); special reference to the leading supermarkets in Jaffna. The objective of the research is to identify the impact of Customer Satisfaction on Customer Loyalty of leading Supermarkets in Jaffna, Sri Lanka. The research is simply deductive approach to find out the impact between Customer satisfaction and Customer loyalty. Quantitative method is available based on primary data. At present there are 08 numbers of supermarkets functioning in Jaffna district and popular three were selected. Random sampling technique is used to collect the data from customers of supermarkets in selected area. The analysis is carried out using a sample of 240 customers in Jaffna and only 218 were taken to analyze. ‘Statistical Package for Social Sciences’ (SPSS) 22.0 version was used in order to analyze the data. Correlation was used to find the connection between Customer Satisfaction and Customer Loyalty. Also Regression analysis is used to predict the value of a variable based on the value of two or more other variables. Also found that about 40 percent connection between Customer Satisfaction and Customer Loyalty and also found around 16% affect by Customer satisfaction to Customer loyalty.


Sign in / Sign up

Export Citation Format

Share Document