scholarly journals Higher Education Quality: Perception Differences among Internal and External Stakeholders

2015 ◽  
Vol 8 (12) ◽  
pp. 185 ◽  
Author(s):  
Munirul Abidin

<p class="apa">Conceptually, education quality of higher education can be determined by evaluation of their stakeholders’s satisfaction level. The Purpose of this study is to describe how students as external stakeholder and lecturers as internal stakeholder, perceived their satisfaction of learning experience in the university. This study was conducted in quantitative research method to collect, analyze and interpret data. The findings indicated that students and lecturers had different perceptions on the quality of education. Lecturer perceived all dimensions of quality with a higher satisfaction level than students. This finding shows that there is a gap between perception of lecturers and students on higher education quality.</p>

Author(s):  
Svitlana Moroz ◽  
Oleksandr Moroz ◽  
Volodymyr Moroz

The problematics of employers’ participation in assessing the effectiveness of the functioning of the system of ensuring by higher education institutions of the educational activities’ quality and higher education quality is researched in the article. The article highlights the features of using the survey method to obtain information about the level of higher education quality, as well as the results of analyzing the content of questionnaires and interviewing employers regarding the level of responsibility of individual stakeholders in implementing reforms of the assurance system of higher education quality. The article suggests ways to improve the state policy on ensuring the quality of higher education at the University and state levels.


Author(s):  
Nina Batechko ◽  
Alla Durdas

The article deals with the current state of development of higher education in the French Republic. The higher educa-tion quality in France in the light of the European tendencies has been highlighted; the French model for assessing the quality of higher education has been analysed. The concept of higher education quality has been stated; the structure of France’s higher education has been provided. The effectiveness, innovation and productivity which are expected from higher education in Europe today, have been emphasized. The significance of the continuing assessment in the French education system has been stressed. The historical background for the development of the French model for assessing the quality of higher education has been considered. The bodies participating in evaluating higher education in France have been analysed, and their roles and tasks have been stated. The possibility of the use of the positive French experience in higher education quality evaluation in Ukraine has been stated.


2014 ◽  
Vol 5 (1) ◽  
pp. 205-222
Author(s):  
Ariana Gabriela Acón-Matamoros ◽  
Javier Cox-Alvarado

Se detalla una propuesta para la creación de un centro de atención integral al estudiante de la Universidad Estatal a Distancia (UNED), que reúna los componentes administrativos y tecnológicos, enfocados en atención al cliente, para brindar una respuesta de calidad a los estudiantes.La importancia de la creación del centro de atención integral al estudiante se describe en el desarrollo de esta investigación, y los beneficios inmediatos para los estudiantes y la universidad.A su vez una mejora en el servicio que se presta al estudiantado, representa el mejoramiento continuo, repercute en la calidad de la educación superior que brinda la universidad a sus estudiantes, apoyado por los sistemas de información con los que se cuenta y los procesos de autoevaluación y acreditación de la UNED.Palabras clave: atención integral, servicio al estudiante, calidad en los servicios, calidad en la educación superior.AbstractA proposal for the creation of the student integral attention for the Universidad Estatal a Distancia (UNED), satisfying the administrative and technological components, focused on customer service to provide quality feedback to students is detailed.The importance of the creation of the student integral attention is described on this research and the immediate benefits for students and the university.At the same time an improvement in the service provided to students, represents the continuous improvement and makes an impact in the quality of higher education that the university provides to its students, supported by the information systems that already exists and the self-assessment and accreditation process of the UNEDKeywords: integral attention, student services, services quality, higher education quality.


2020 ◽  
Vol 3 (1) ◽  
pp. 39-50
Author(s):  
Yury Kalesnik ◽  
Vadzim Kleiman ◽  
Valentina Vasicheva

AbstractEducational institutions all over the world realize the importance of promoting international cooperation. In order to stay competitive in such fields like education, research, innovations it is no longer enough to count on only internal resources. Exchange of experience, knowledge sharing, benchmarking provide possibilities for universities to constantly remain updated on modern know-hows.New opportunities for improving the quality of higher education in Belarus are provided by different international programs and projects. Among them there is the project of the EU Program ERASMUS + CBHE “University Teaching and Learning Enhancement” / UniTeLE, which has been implemented since 2019. The project coordinator is Linnaeus University (Sweden).In the framework of the ERASMUS + UniTeLE project, a consortium of Belarusian universities has conducted a higher education quality research. The purpose of this research is to identify areas for improving the quality of higher education in Belarus.The research was carried out on the basis of a sociological survey of a representative sampling of teachers, staff and students of six Belarusian universities (more than 350 respondents from Minsk, Gomel, Brest, Gorki, Polotsk, Grodno were interviewed). Both SWOT analysis of higher education quality in Belarus and focus group of possible improvement were performed. The discussion was attended by work groups of 25 leaders, teachers and students from each of the Belarusian universities of the project consortium.The following fundamental research results should be noted. Among the strengths of Belarusian universities are: specialization in the regions, the system of additional adult education, and practical experience of teachers (2/3 of respondents). 58% of respondents are confident in the advantages of innovative educational technologies used by teachers, 47% indicated a low intensity of innovation implementation. Respondents noted the high level of Hard Skills competencies of the teaching staff and insufficiently of Soft Skills competencies for both teachers and students. The respondents identified outdated educational technologies and methods and the content of curricula as the fundamental weakness of Belarusian education.The following areas of quality improvement have been identified as the most important for Belarusian universities: -the development of Soft Skills competencies of both teachers and students to provide their close interaction;-the development of Soft Skills competencies among students to provide their close interaction with employers (the development of job search skills, entrepreneurial activity);-the introduction of active teaching and learning methods, the development of interactive educational technologies;-the inсlusion of students in the process of education quality internal assessment;-systematic assessment of teachers, including the process of applying for a job, teacher academic development planning (HR management).For the practical improvement in the suggested areas, it is advisable to create Life Long Learning Centres and Centres of Academic Development of teachers in Belarusian universities, as well as a student-oriented quality assessment system. To improve the quality and competitiveness of Belarusian education, it is also advisable to develop international cooperation and networking among universities. The positive experience of such projects as TEMPUS ECOTESY, ERASMUS + UniTeLE, ERASMUS + BELL and others, can contribute to such cooperation and interaction.


Author(s):  
Nina Batechko

The article highlights the peculiarities of the justification of the concept of “quality of education” in modern scientific discourse. At the same time, the investigated phenomenon is presented in the interpretation of the systemic and synergistic approaches. It is noted that the synergy of systematic and synergistic approaches can serve as a theoretical and methodological justification for the quality of education. In the context of systemic and synergetic approaches, modern realities of introducing the basic principles of the quality of education and its expert support in the national higher school are analysed. It has been proved that taking into account the best European principles for ensuring the quality of education and own vision of the solution of the problem will allow accelerating the processes of reforming the education sector in Ukraine.


2020 ◽  
Vol 9 (2) ◽  
pp. 27
Author(s):  
Xiaotian Sun ◽  
Yueqian Zhou

<p>With the further advancement of higher education connotation, increasing problems have arisen in the previous quality management methods of higher education, which is unable to meet the development needs of education in new age. To solve these problems, the development model of higher education must transform from previous quality management to quality governance. Therefore, the innovative practice of higher education quality governance needs to focus on directive development idea at the core of teacher-student oriented development. In this way, the joint development system of teachers and students should be improved, thus further enhancing teaching quality of higher education. </p>


Author(s):  
Kateryna Tryma ◽  
Natalia Salnikova

The process of higher education quality assurance is a strategic priority for the development of higher education in Ukraine. To meet the EHEA standards in the sphere of higher education for the Ukrainian HEIS to cooperate with European ones; the conceptual foundations of the reform of higher education, which are designed to provide quality educational services, are to be considered. Modern higher education policy in the European Higher Education Area to ensure the quality of higher education involves the involvement of various stakeholders in the functioning of higher education, including NGOs and associations, employers, local communities, and active citizens. Departmental HEIs began to form an internal system of quality assurance in higher education in 2016. At this stage, the relevant provisions have been developed, which regulate the distribution of powers to ensure the quality of education between different services and departments of the university. Based on the analysed documents, it was concluded that some structural units for quality assurance in higher education in departmental HEIs have not yet been formed, and the functions of compliance with quality standards are assigned as additional to existing structural units. Based on the analysis of news from the websites of departmental HEIs of Ukraine, it was concluded that departmental HEIs cooperate with international and Ukrainian non-governmental organisations whose activities are related to law enforcement. The priority of cooperation between HEIs and non-governmental organisations, which is publicly available on the websites of universities, is joint educational activities, training, conferences and round tables, professional development of employees. There are no documents outlining the influence of non-governmental organisations on ensuring the quality of educational services and information on the practical dimension of cooperation in ensuring the quality of educational services on the websites. The conclusion is made about the need to develop mechanisms for the cooperation of departmental HEIs of Ukraine with non-governmental organisations and the algorithm of the promulgation of this process.


Upravlenets ◽  
2020 ◽  
Vol 11 (1) ◽  
pp. 2-14
Author(s):  
Vitaly Tambovtsev ◽  
Irina Rozhdestvenskaya

The paper studies the problem of assessing the quality of higher education in the Russian Federation. The problem is rooted in the ambiguous understanding of the concept of quality and the variability of the meaning of higher education, primarily, its arguable connection with obtaining a specific professional education. The methodology relies on the principles of modern economic theory and the results of social psychology and assessment theory, thereby demonstrating a cross-disciplinary character. Based on the provisions and approaches mentioned above, we find that the concept of quality has at least four possible interpretations, and the concept of higher education has three of them, while the current regulatory documents do not fully cover them. Proceeding from the fact that higher education services are credence goods for students, the research proves that students cannot act as the subject of quality assessment. The analysis performed in the paper demonstrates the plethora of options for assessing the quality of higher education, the number of which attains at least 396. The study formulates concrete proposals for modernization of the existing system of higher education quality assessment in Russia.


2018 ◽  
Vol 68 (6) ◽  
pp. 235
Author(s):  
Volodymyr M. Moroz ◽  
Volodymyr P. Sadkovyi ◽  
Volodymyr M. Babayev ◽  
Svitlana A. Moroz

Based on the results of the analysis of world experience on the participation of higher education graduates in assessing the quality of educational activities of higher education institutions and the quality of higher education in general, the possibility of including students in expert groups for monitoring the quality of higher education has been substantiated. There was considered the history of implementation the toolkit for surveying the students into the mechanisms of monitoring the higher education quality. Comparative analysis of the domestic experience on attracting the higher education graduates to the assessment of higher education quality with the relevant foreign experience has been conducted. The peculiarities of the organization and conducting of students surveys within the framework of the international consortium "Student experience in the research university" are determined. The authors have considered the prospects of use of the online survey toolkit for the quality control system in higher education, as well as the level of professional activity of universities. The requirements for a software product, that the expert in assessing the quality of higher education can use to ensure the effectiveness of online surveys of students and the guaranteed achievement of the goal of appropriate monitoring are given. The advantages and disadvantages of online surveys of students as a tool for monitoring the quality of higher education have been identified. The benefits of using the cloud service survey by the organizer for development of the questionnaire for students surveys and analysis of the received answers have been proved. In addition, the paper provides conclusions on the possibility of using the online survey of students in the system for quality assurance in higher education both at university and at the state level, as well as practical recommendations on the use of questionnaires for higher education applicants in the framework of mechanisms for monitoring its quality. The directions of further scientific researches concerning the development and using cloud technologies for assessing the level of quality assurance in higher education institutions, the quality of educational activities and higher education as a whole have been formulated.


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