Analyzing the effects of electronic commerce on organizational performance: Evidence from small and medium enterprises

Over the last twenty years the impact of language in international and multinational companies has attracted significant scholarly attention, which is reflected in the growing literature. However, and despite the fact that small and medium enterprises (SMEs) constitute the engine of numerous economies worldwide, the impact of foreign languages on SMEs’ performance remains understudied. This is especially intricate because, considering that SMEs often have fewer resources, the commitment of such resources to language acquisition and foreign language education can only be justified in the case of improved performance. To address this gap, the objective of our research aims to get insights whether and how the domain of a foreign language (mainly English) affects SMEs’ performance. For this purpose, we perform an exploratory empirical study based on data collected through a telephone questionnaire during the first semester of 2017. A group of private Spanish SMEs constitutes our sample. Our work presents the results of the statistical analysis of these primary data, and contributes to a more nuanced perspective on language utility for organizational performance.

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Total quality management practices in Indonesian local SME: Understanding the employees Role

HOLISTICA – Journal of Business and Public Administration ◽

10.2478/hjbpa-2019-0021 ◽

2019 ◽

Vol 10 (2) ◽

pp. 129-136

Author(s):

Safitri Lamsah ◽

Zakky Zamrudi

Keyword(s):

Quality Management ◽

Total Quality Management ◽

Organizational Performance ◽

Management Practices ◽

Small And Medium Enterprises ◽

Employee Performance ◽

Total Quality ◽

Total Respondent ◽

Two Factors ◽

Medium Enterprises

Abstract Understanding the schemes of Small and Medium Enterprises (SME’s) managerial capability is becoming important aspects today. Implementing proper strategies and internal policy may create a significant change in SME’s performance. Total Quality Management (TQM) has been being a one of specific measurement on organizational performance. This research was proposed to understand the factor that can affect the TQM’s performance in SME’s by identifying the two factors that can change it. Based on the recent studies, the developed model was employed PLSSEM to analyze the data by total respondent 95 respondent consist of owner and manager. The sample was taken in the area of Sasirangan SME’s in Banjarmasin, Kalimantan Selatan province, Indonesia. Sasirangan is a local fabric developed by its ancestor. The population of Sasirangan SME’s was huge in amount. The results of these studies indicate that both motivation and employee performance can increase the TQM in the SME’s which one of them has a more significant effect. The complete description of finding in this research will be discussed in this research.

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Effects of Corporate Entrepreneurship Dimensions on Organizational Performance: Case of Small and Medium Enterprises in Holeta Town, Ethiopia

Journal of Open Innovation Technology Market and Complexity ◽

10.3390/joitmc7040234 ◽

2021 ◽

Vol 7 (4) ◽

pp. 234

Author(s):

Gemechu Abdissa ◽

Abebe Ayalew ◽

Csaba Bálint Illés ◽

Anna Dunay

Keyword(s):

Organizational Performance ◽

Business Performance ◽

Small And Medium Enterprises ◽

Secondary Data ◽

Corporate Entrepreneurship ◽

Business Environment ◽

Explanatory Variables ◽

Market Shares ◽

Medium Enterprises ◽

The Town

Small and medium enterprises are paying the lion’s share in the innovation-based economy of today’s competitive business environment. To this effect, this study observed the effects of corporate entrepreneurship (CE) dimensions on the performance of SMEs in the town of Holeta, Ethiopia. We used both descriptive and survey research designs to meet the specified target of the study. The researchers employed both primary and secondary data sources; the former were collected from 173 participants using both primary and secondary data. The result of this study indicates that all of the explanatory variables used were statistically significant and had a positive relationship with the performance of SMEs. Thus, we recommend that owners of small and medium enterprises pay special attention to practicing CE to increase their business performance, sustainability, and competitiveness. Entrepreneurs should also come up with new and attractive product and service features to take high market shares. Furthermore, forecasting potential challenges for firms and devising possible ways of solving the situation in advance can safeguard businesses from failure.

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Obstacles to SMEs for E-Adoption in the Asia Pacific Region

e-Business, e-Government & Small and Medium-Size Enterprises ◽

10.4018/978-1-59140-202-2.ch006 ◽

2004 ◽

pp. 112-133 ◽

Cited By ~ 1

Author(s):

Sushil K. Sharma ◽

Nilmini Wickramasinghe

Keyword(s):

Electronic Commerce ◽

Business Processes ◽

Small And Medium Enterprises ◽

Asia Pacific ◽

Pacific Region ◽

Technical Expertise ◽

Key Factors ◽

Asia Pacific Region ◽

Medium Enterprises ◽

The Way

As electronic commerce (e-commerce) is becoming the way to trade, it is the large corporations that are exploiting their finances and technical expertise to jump into this abyss. Small and medium enterprises (SMEs) are finding too many obstacles to participate in e-commerce. SMEs in Asia Pacific in particular, face many obstacles and thus are still not comfortable with the concept of putting their business online, conducting transactions online or revamping entire business processes. This chapter describes the key factors that are hindering SMEs’ participation in e-commerce and the obstacles to SMEs for e-adoption in Asia Pacific. Although this study is limited to the Asia Pacific region many of the findings do contribute significantly to the factors hindering all SMEs’ e-adoption efforts.

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Electronic Commerce Opportunities, Challenges and Organizational Issues for Australian SMEs

Creating Business Value with Information Technology ◽

10.4018/978-1-59140-038-7.ch014 ◽

2011 ◽

pp. 297-314

Author(s):

Mohini Singh

Keyword(s):

Electronic Commerce ◽

Small Businesses ◽

Small And Medium Enterprises ◽

Process Reengineering ◽

The Internet ◽

Organizational Issues ◽

Integrated Environment ◽

Technological Developments ◽

Research Findings ◽

Medium Enterprises

Australian small businesses are increasingly adopting the Internet and the World Wide Web as a medium of doing business to reach new customers and suppliers, cut costs and expand business. They also use it to enhance communication between buyers and suppliers. This chapter discusses the findings of an exploratory study in Australia that identified the objectives, opportunities and challenges of e-commerce experienced by small businesses that were mostly early adopters of the Internet as a medium of trade. E-commerce issues presented in this chapter include research findings, supported by theory from literature. Electronic commerce opportunities, challenges and organizational learning by small and medium enterprises (SMEs) in Australia indicate that small businesses have created value with e-commerce, although benefits are long term and dependent on a plethora of technological, business and management issues that need to be addressed. Due to the fast-evolving nature of e-business and technological developments that are new to many small businesses, challenges such as managing the expanded flow of information, cross-border taxation, authentication, trust and security, as well as the high costs of acquiring the required technologies and skills, are prevalent. Other challenges of e-commerce range from Web site maintenance to business process reengineering for an integrated environment. Research findings also highlight the fact that small businesses need formal methods of evaluating the performance of e-commerce to realize the benefits of investment and to further expand their e-commerce venture.

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Obstacles to SMEs for E-Adoption in the Asia Pacific Region

Electronic Commerce ◽

10.4018/978-1-59904-943-4.ch117 ◽

2011 ◽

pp. 1466-1473

Author(s):

Sushil K. Sharma ◽

Nilmini Wickramasinghe

Keyword(s):

Electronic Commerce ◽

Business Processes ◽

Small And Medium Enterprises ◽

Asia Pacific ◽

Pacific Region ◽

Technical Expertise ◽

Key Factors ◽

Asia Pacific Region ◽

Medium Enterprises ◽

The Way

As electronic commerce (e-commerce) is becoming the way to trade, it is the large corporations that are exploiting their finances and technical expertise to jump into this abyss. Small and medium enterprises (SMEs) are finding too many obstacles to participate in e-commerce. SMEs in Asia Pacific in particular, face many obstacles and thus are still not comfortable with the concept of putting their business online, conducting transactions online or revamping entire business processes. This chapter describes the key factors that are hindering SMEs’ participation in e-commerce and the obstacles to SMEs for e-adoption in Asia Pacific. Although this study is limited to the Asia Pacific region many of the findings do contribute significantly to the factors hindering all SMEs’ e-adoption efforts.

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Information and Communication Technology Adoption in SMEs in Sri Lanka; Current level of ICT Usage and Perceived Barriers

Research Anthology on Small Business Strategies for Success and Survival ◽

10.4018/978-1-7998-9155-0.ch051 ◽

2021 ◽

pp. 1040-1052

Author(s):

Jayani Chamarika Athapaththu ◽

Busige Nishantha

Keyword(s):

Sri Lanka ◽

Organizational Performance ◽

Communication Technology ◽

Small And Medium Enterprises ◽

Perceived Barriers ◽

Strategic Partner ◽

The North ◽

Ict Adoption ◽

Information And Communication ◽

Medium Enterprises

Information communication technology (ICT), considered as one of the major impacts of organizational performance and small and medium enterprises (SMEs), plays a significant role in the Sri Lankan economy as a strategic partner. Thus, the article examines current levels of ICT usage and perceived barriers to ICT adoption in SMEs in Sri Lanka. The findings revealed that despite the majority of respondents using IT for essential functions, they lacked proper internal IT infrastructures, personal motivation, had internet connection issues, trust issues, and lack of knowledge. These factors were identified as the perceived barriers to ICT adoption in SMEs in Sri Lanka. Data was collected from 67 SME owners from Sri Lanka, except the North province, in November 2016. The findings offer valuable insights to policy makers in general and to the SME owners. The methodology, implications, and suggestions are also discussed.

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Electronic Commerce Policies for Dutch SMEs

Encyclopedia of Information Science and Technology, First Edition ◽

10.4018/978-1-59140-553-5.ch178 ◽

2005 ◽

pp. 1006-1011

Author(s):

Maria-Eugenia Iacob ◽

Piet Boekhoudt ◽

Freek Ebeling

Keyword(s):

The Netherlands ◽

Private Sector ◽

Electronic Commerce ◽

Labor Force ◽

Small And Medium Enterprises ◽

National Income ◽

Small Scale ◽

Private Enterprises ◽

Wealth Creation ◽

Medium Enterprises

Dutch small and medium enterprises (SMEs) are one of The Netherlands’ most important sources of wealth creation and employment. No less than 99% of private enterprises consist of medium and small-scale businesses. They provide employment for 2.3 million people (60% of the Dutch labor force) and account for 52% of the national income generated in the private sector (www.mkb.nl/mkbnederland/english.shtml).

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The Role of SMEs in Promoting Electronic Commerce in Communities

Managing Information Technology in Small Business ◽

10.4018/978-1-930708-35-8.ch012 ◽

2011 ◽

pp. 209-226

Author(s):

Celia Romm ◽

Wal Taylor

Keyword(s):

Electronic Commerce ◽

Small And Medium Enterprises ◽

Popular Media ◽

The Internet ◽

Customer Base ◽

Short Period ◽

Global Nature ◽

Medium Enterprises ◽

Virtual Business

The primary emphasis of much of the literature on electronic commerce (EC) is on its global nature. The literature is replete with examples of companies that, over a relatively short period of time, made a successful transition from a local, small business, to a global enterprise, with customers and suppliers based all over the world. The literature in EC, both in the popular media and the learned journals, attributes this phenomenon to the fact that with access to the Internet, many businesses can sell globally without having to make an investment in “bricks and mortar.” The rhetoric that EC is free from constraints of geography is, however, contradicted by a growing evidence that, particularly for small and medium enterprises (defined in this chapter as “organizations with less than 500 employees”), business on the Internet is not necessarily as profitable and risk free as it is supposed to be. Establishing an EC “shop-front” may be a relatively painless exercise, but having prospective customers notice that shop-front, having them actually transact with the virtual business, and setting the business so that it successfully copes with the demands of a virtual customer base are all challenges that most small and medium enterprises (SMEs) find difficult to meet.

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Leadership Behaviour, Entrepreneurial Orientation and Organisational Performance in Malaysian Small and Medium Enterprises

International Business Research ◽

10.5539/ibr.v11n9p37 ◽

2018 ◽

Vol 11 (9) ◽

pp. 37

Author(s):

Azizah Hashim ◽

Che Mohd Zulkifli Che Omar ◽

Mohd Sahandri Gani Hamzah ◽

Azmi Umar

Keyword(s):

Organizational Performance ◽

Transactional Leadership ◽

Entrepreneurial Orientation ◽

Small And Medium Enterprises ◽

Leadership Behavior ◽

Cross Sectional ◽

Leadership Behaviour ◽

Transformational And Transactional Leadership ◽

The Individual ◽

Medium Enterprises

The purpose of this paper is to discuss the organizational performance and entrepreneurial orientation of Malaysian Small and Medium Enterprises (SMEs). Literature has shown that leadership and entrepreneurial orientation are important for organizational performance but still inadequate. Thus, this investigation hopes to close this gap in the literature and contribute to a new understanding of relationships between leadership and organizational performance, and entrepreneurial orientation served as a mediator. This study comprised a sample of owners or managers in the manufacturing and service sectors of SMEs located in Kuala Lumpur and Selangor, as their largest representation of SME establishments and significant contributions to Malaysia economy. A cross-sectional research design was used to examine the relationships between leadership behavior, entrepreneurial orientation and organizational performance among SMEs. The respondent’s lists were sought from the SME Corp. Malaysia at http://www.smecorp.gov.my and http://www.smeinfo.com.my. Data were gathered based on a mailed questionnaire and personal administered questionnaires. The findings indicate that entrepreneurial orientation acted as a partial mediator in the relationship between leadership behavior and organizational performance. Transformational leadership and transactional leadership were found to have a significant relationship with entrepreneurial orientation and organizational performance of SMEs. An important implication of this research indicated that both transformational and transactional leadership behavior positively increased the individual outcome and lead to higher organizational performance.

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