scholarly journals Visual Management: mapping experiences from service blueprints in the remote scenario

ModaPalavra ◽  
2021 ◽  
Vol 14 (31) ◽  
Author(s):  
Débora Wernke ◽  
Júlio Monteiro Teixeira
Keyword(s):  
Action Research ◽  
Human Resources ◽  
Selection Process ◽  
Service Design ◽  
Design Tools ◽  
Exploratory Research ◽  
Process Mapping ◽  
Good Strategy ◽  
Systematic Understanding ◽  
Service Blueprint

Visual Management combined with Service Design tools is a good strategy for implementing process mapping in remote scenarios. The general objective of this study was to present its concepts and implement the service blueprint as a facilitating tool for mapping the experiences of processes in the Human Resources area. To provide the best interaction and practice of actions, an action research was carried out at the company Jungle Devs, mapping the entire journey of the selection process for new candidates. The methodological procedure was oriented by the guidelines of the exploratory research, starting from a systematic understanding of the processes that took place in person and from the analysis of the activities performed by the company. A greater understanding of the activities of the company's employees and of the interaction with the candidates was sought, thus identifying the problematic points and from these, the development of recommendations for improvement and formalization of the process in the remote mode. 

scholarly journals Pembinaan Arsip Unit Kerja sebagai Upaya Penyelamatan Arsip

2018 ◽  
Vol 2 (1) ◽  
pp. 9
Author(s):  
Kurniatun Kurniatun
Keyword(s):  
Action Research ◽  
Human Resources ◽  
Development Program ◽  
Organizational Memory ◽  
City Governments

Archives are a source of organizational memory, so that archives can be useful and must be managed properly. In connection with this matter, the author research while carrying out the task of Records Center. The method used in this research is action research.. If the provincial and district or city governments have a “Program Arsip Masuk Desa”. University Archive of Universitas Gadjah Mada has a Records Center  Development Program. This activity aims to foster records center within UGM so that archival governance can run well from the creating agency. The constraints faced in this activity are due to various factors of human resources, infrastructure and filing systems.Arsip merupakan sumber ingatan organisasi, agar arsip dapat berdaya guna  harus dikelola dengan benar. Berkaitan dengan hal itu, penulis melakukan penelitian pada saat melaksanakan tugas Pendampingan Arsip Unit Kerja. Metode yang digunakan dalam penelitian ini adalah action research atau sering juga dikenal sebagai penelitian tindakan.Jika pemerintah provinsi dan kabupaten / kota mempunyai  Program Arsip Desa (AMD), Arsip Universitas Gadjah Mada memiliki Program Pembinaan Arsip Unit Kerja. Kegiatan ini bertujuan untuk membina unit kerja di lingkungan UGM agar tata  kelola kearsipan dapat berjalan dengan baik sejak dari unit pencipta arsip. Kendala yang dihadapi dalam kegiatan ini adalah karena faktor sumber daya manusia, sarana prasarana dan sistem kearsipan yang beragam. 

scholarly journals Lean Management “Quick-Wins”: Results of Implementation. A Case Study

2019 ◽  
Vol 23 (3) ◽  
pp. 3 ◽  
Author(s):  
Jorge Rodrigues ◽  
José C.V. De Sá ◽  
Luís P. Ferreira ◽  
Francisco J.G. Silva ◽  
Gilberto Santos
Keyword(s):  
Action Research ◽  
Human Resources ◽  
Research Methodology ◽  
Added Value ◽  
Occupancy Rate ◽  
Implementation Evaluation ◽  
Kurt Lewin ◽  
Lean Tools ◽  
Research Action

<p><strong>Purpose:</strong> This study comprised two main goals. The first goal demonstrates how LT (Lean Tools) allows the highest impact during the implementation phase.The second goal consisted of introducing procedure changes based on the Management of Human Resources through Lean Leadership tool. The target for these two objectives is to achieve an increase of 5% in machine occupancy rate and a reduction of 10% regarding the costs of defective products per hour.</p><p><strong>Methodology/Approach:</strong> The research methodology is a Action-Research/Research-Action developed by Professor Kurt Lewin of MIT that goes through cycles of five stages: Diagnosis; Planning; Implementation; Evaluation, Conclusions.</p><p><strong>Findings:</strong> Regarding the two objectives above mentioned, it was observed an increase of 8.5% in machine occupancy rate and a reduction of 27.9% regarding the costs per hour of defective products. It was created an additional motivation in the employees and very satisfying results in every production.</p><p><strong>Research Limitation/implication:</strong> The study is limited to a Portuguese Small and Medium-sized Enterprise (SME) in the metalworking sector.</p><p><strong>Originality/Value of paper:</strong> Lean tools can be rapidly and easily implemented and quickly understood by the workers. With that implementation, the occupation of the machines has increased and the defects and their costs have decreased, so the added value grows.</p>

Implementation of an Intelligent Model Based on Machine Learning in the Application of Macro-Ergonomic Methods in a Human Resources Process Based on ISO 12207

2022 ◽  
pp. 251-275
Author(s):  
Edgar Cossio Franco ◽  
Jorge Alberto Delgado Cazarez ◽  
Carlos Alberto Ochoa Ortiz Zezzatti
Keyword(s):  
Machine Learning ◽  
Human Resources ◽  
Decision Trees ◽  
Work Stress ◽  
Selection Process ◽  
Model Based ◽  
Java Language ◽  
Intelligent Model

The objective of this chapter is to implement an intelligent model based on machine learning in the application of macro-ergonomic methods in human resources processes based on the ISO 12207 standard. To achieve the objective, a method of constructing a Java language algorithm is applied to select the best prospect for a given position. Machine learning is done through decision trees and algorithm j48. Among the findings, it is shown that the model is useful in identifying the best profiles for a given position, optimizing the time in the selection process and human resources as well as the reduction of work stress.

scholarly journals Green candidate selection for organizational environmental management

2019 ◽  
Vol 41 (7) ◽  
pp. 1081-1096 ◽  
Author(s):  
Peter Adjei-Bamfo ◽  
Bernard Bempong ◽  
Jane Osei ◽  
Simonov Kusi-Sarpong
Keyword(s):  
Environmental Management ◽  
Local Government ◽  
Human Resources ◽  
Developing Economies ◽  
Selection Process ◽  
Human Resources Management ◽  
Evaluation Framework ◽  
Candidate Selection ◽  
Content Type ◽  
Resources Management

Purpose The purpose of this paper is to propose a new typological environmentally sustainable human resources management evaluation framework to aid green candidate selection process for environmental management in developing economy local government agencies. Design/methodology/approach Presenting the narrative of developing economies local government context, this paper conducts an extensive review of relevant literature on green human resources management (GHRM) and green recruitment and selection. Findings Drawing on Siyambalapitiya et al. (2018) and the resource-based theory (RBT), the paper proposes and discusses an evaluation framework for guiding organizations’ green candidate selection process. The framework comprises of seven stages which begins with “training recruiters on green candidate assessment” to “making selection decision and inducting selected candidate” on organization’s environmental management policies and practices, and its green values. Research limitations/implications Application of the proposed framework has implications for enhancing organizations’ efficiency, reducing cost, eliminating environment waste, as well as fostering green culture among employees. This paper also extends the strand of RBT by explaining how organizations could assess and select job applicants with significant intangible capability such as environmental management skills, knowledge and values to foster its competitive urge and sustainability. Originality/value This paper makes two main contribution to the GHRM literature. First, the paper proposes a new typological environmentally sustainable human resources management evaluation framework. Secondly, the paper focuses the framework on developing economies and local government organizations context, something that is currently non-existent.

scholarly journals Judging good appearance in personnel selection

2018 ◽  
Vol 25 (87) ◽  
pp. 656-675
Author(s):  
Altair dos Santos Paim ◽  
Marcos Emanoel Pereira
Keyword(s):  
Labor Market ◽  
Human Resources ◽  
Random Sample ◽  
Personnel Selection ◽  
Racial Bias ◽  
Selection Process ◽  
Physical Appearance ◽  
Racial Diversity ◽  
Job Applicants ◽  
Selection Of

ABSTRACT Judgement of what one views as good appearance in the selection of job applicants may reveal racial bias in access to the labor market. The purpose of this study is to evaluate the effects of racism in judging physical appearance in personnel selection. The non-random sample was composed of seventy-four (74) participants, of whom forty-two were human resources professionals (57%). The instruments used were an assessment of résumés, a set of prejudice scales, an inventory of racism in the labor market, an indicator of good appearance and a sociodemographic questionnaire. Three hypotheses were tested. Hypothesis 1, which postulated a preference for white candidates was confirmed. Hypothesis 2 was corroborated, because the professionals showed a higher tendency to choose candidates with a fairer complexion. Hypothesis 3, which made reference to good appearance was rejected, because the participants elected hygiene as a further element present in the judgment in selecting candidates. Finally, it is considered that the selection process should be based on the acceptance of racial diversity, a key element for the development of creative and innovative organizations.

scholarly journals Do organisations have a mission for mapping processes?

2018 ◽  
Vol 24 (1) ◽  
pp. 2-22 ◽  
Author(s):  
James Rowell
Keyword(s):  
Process Management ◽  
Small Range ◽  
Exploratory Research ◽  
Process Mapping ◽  
Structured Interviews ◽  
Content Type ◽  
Wide Range ◽  
Strategic Impact ◽  
Expected Benefits ◽  
Practical Implications

Purpose The purpose of this paper is twofold: to identify and explore the reasons why organisations decide to use process mapping software (PMS) facilities in support of business process management (BPM); and to determine the objectives set by senior management for its introduction, and understand extent to which organisations achieve expected benefits. Design/methodology/approach This paper uses an exploratory research design and investigates the elements of organisations’ objectives, implementation and evaluation of using PMS. The research data were collected through semi-structured interviews with business managers responsible for the implementation of PMS. The respondent organisations were selected from a range of industries who were using the same software. Findings The results of the research show that organisations do set objectives for using PMS, relevant to a wide range of business, operational and strategic objectives, dependant on the needs of the organisation. Additionally, the results show that some gain further advantages post-implementation, based on their PMS experience. Regarding explicit evaluation of their investment, organisations attempt this to a very limited extent; whilst recognising a broad a range of “softer” benefits. Research limitations/implications This exploratory research has been conducted on a small range of organisations, all using the same software, therefore the results cannot be clearly generalizable. The research suggests organisations are making effective decisions regarding adopting PMS, further research on the evaluating its benefits could support better decision-making in the future. Practical implications The practical implications of this research are for decision-makers in organisations recognising and understanding the strategic/operational benefits that could be achieved by implementing a software system for BPM. Originality/value Whilst the use of process mapping of organisation’s operations is widespread the benefits achieved by organisations are only partially understood. Knowledge of the strategic impact of BPM is limited, as reported by numerous researchers. This research attempts to explore the context of organisations using such software, and point towards further approaches to its investigation.

Sign in / Sign up

Export Citation Format

Share Document