scholarly journals Systematic literature review on the use of social media and engagement strategies used by NHS trusts and USA healthcare systems

2019 ◽  
Vol 6 (Suppl 1) ◽  
pp. 50-50
Author(s):  
Rosie Bhogal ◽  
Sonika Sethi ◽  
Sharukh Zuberi ◽  
Nishma Gokani ◽  
Shaneil Tanna ◽  
...  
Keyword(s):  
Social Media ◽  
Literature Review ◽  
Systematic Literature Review ◽  
Healthcare Systems ◽  
Engagement Strategies ◽  
Use Of Social Media

scholarly journals The role of social media in e-Government: systematic literature review and case of Jordan

2020 ◽  
Vol 338 ◽  
pp. 363-379
Author(s):  
Nemer Aburumman ◽  
Róbert Szilágyi
Keyword(s):  
Social Media ◽  
Literature Review ◽  
Systematic Literature Review ◽  
Web Of Science ◽  
The World ◽  
Social Media Platforms ◽  
Main Determinants ◽  
Governmental Institutions ◽  
Use Of Social Media

Social media has become a new revolution in communications and most governments around the world use these platforms as two-way communication between them and the citizens. The Jordanian government started using these platforms early, so this paper came to examine the Jordanian's practice on these platforms. The paper use two way of analysis, the first one was a systematic literature review in the largest two databases (Scopus and Web of Science). After the literature has been analysed and the paper found the best practices for governments around the world, three main determinants were identified for any government to start the use of social media (presence, up to date information and interaction). The most popular Jordanian's social platforms (Facebook, Twitter, and YouTube) have been selected to start the analyses and 52 Jordanian governmental institutions (all the 25 ministries and 27 institutions belong to the prime ministry) have been analysed. After the institutions' websites and their pages or accounts on social media platforms scanned and analysed, most of the institutions have fulfilled the first two criteria (presence) and 77% shows that they have appearances on social media and (up to date information) 67% of the institutions regularly updated their information. But for the last criteria (interaction) we have found that the institutions still need to improve their interactions with the citizens since the results showed only 38% of these institutions have interaction on their pages or accounts on social media.

The use of social media in US healthcare and its facilitators and barriers: Systematic literature review (Preprint)

2018 ◽  
Author(s):  
Shaneil Tanna ◽  
Susana Luengo Cubillo ◽  
Rosie Bhogal ◽  
Sonika Sethi ◽  
Nishma Gokani ◽  
...  
Keyword(s):  
Social Media ◽  
Literature Review ◽  
Systematic Literature Review ◽  
Healthcare Setting ◽  
The United States ◽  
Face To Face ◽  
Perceptions And Attitudes ◽  
The Us ◽  
Facilitators And Barriers ◽  
Use Of Social Media

BACKGROUND With the advent of internet-based communications, face-to-face interactions are becoming increasingly uncommon and inconvenient, including those between the doctor and the patient. Social media (SM) has been recognized as a tool that could potentially help nourish and expand relationships in healthcare; however, much remains to be explored. OBJECTIVE A systematic literature Review (SLR) was conducted to explore the use of SM in the United States (US) healthcare setting, and the characteristics of its use, including barriers and facilitators. METHODS A SLR was conducted using three peer-reviewed databases; PubMed, MEDLINE and EMBASE. EBSCOhost database was included to gain a deeper understanding of companies’ use of SM and any lessons that can be learnt and applied to the healthcare setting. RESULTS Over the last decade there has been a rapid shift in the US towards the uptake of SM technologies, with many hospitals now using platforms such as Twitter and Facebook for communication, health promotion, education and research. SM can also present a competitive and financial advantage to increase a hospital’s reputation and reduce costs. However, despite its many proven or apparent uses, SM also brings with it many challenges, such as ethical considerations, need for clear guidelines and evaluation, perceptions and attitudes of patients and staff, and the possibility of mismatched offer versus patients’ needs. CONCLUSIONS The future of SM lies first of all in developing sound practices, and in its integration into the hospitals’ overall communication strategies, as well as expanding the number of uses and stakeholders involved.

Systematic Literature Review on the use of Social Media and engagement by NHS Trusts (Preprint)

2018 ◽  
Author(s):  
Sonika Sethi ◽  
Rosie Bhogal ◽  
Susana Luengo ◽  
Nishma Gokani ◽  
Sharukh Zuberi ◽  
...  
Keyword(s):  
Social Media ◽  
Literature Review ◽  
Systematic Literature Review ◽  
Information Seeking ◽  
Care Delivery ◽  
Healthcare Research ◽  
Exclusion Criteria ◽  
The Public ◽  
Awareness Campaigns ◽  
Engagement Strategies

BACKGROUND Engagement strategies used within the NHS, to reach out to the public and internal stakeholders, have continuously changed over time. Communication with each other is happening through more user-generated information being shared through social media (SM). The advent of SM has shifted the information-seeking behaviour of society, including healthcare. The ability of SM to engage people in the community and overcome traditional separation barriers gives SM the invaluable power of helping in the transition towards a more community and prevention focused health care delivery involving multiple stakeholders. OBJECTIVE A systematic literature review (SLR) was conducted to explore how SM is currently being used in the NHS using current literature. This was under the general theme of use of SM in the NHS, and strategies to engage the public in the NHS. METHODS Literature searches were performed in PubMed, MEDLINE and EMBASE between 2004-2017. The relevance of articles were screening using a pre decided inclusion and exclusion criteria. The papers included were critically appraised using the PRISMA Statement. Two separate search strings were created to cover both SM use in the NHS and engagement strategies in the NHS. RESULTS The search string yielded 3145 papers in total. After screening by initial limits, de-duplicating, screening by title, abstract and inclusion/exclusion criteria, a total of 55 papers were reached. These were all critically appraised and were divided based on the theme they covered. The themes found amongst these 55 papers were use of SM in: the NHS, nursing, healthcare research, conferences, gaining insights to patient perspectives and trends, recruitment, patient and medical education, successful Twitter campaigns and engaging patients. CONCLUSIONS Literature has shown two main views apparent on the use of SM in the NHS. The effectiveness of SM use in the NHS is uncertain, but SM specific uses acknowledges the potential of SM in engaging with the public and therefore helping to achieve the ambitious Five Year Forward View. Whilst limited, the literature has shown that SM in NHS has been used in research, conferences, and education of other doctors and patients. Engagement strategies in the NHS have mostly taken the form of awareness campaigns in key areas, such as lung cancer, nutrition and antibiotics use. 22% (12/55 papers) shows that the use of SM in the NHS has still far to go before it achieves full implementation and utilization.

scholarly journals Gangs and social media: A systematic literature review and an identification of future challenges, risks and recommendations

2021 ◽  
pp. 146144482199449
Author(s):  
Ariadna Fernández-Planells ◽  
Enrique Orduña-Malea ◽  
Carles Feixa Pàmpols
Keyword(s):  
Social Media ◽  
Literature Review ◽  
Systematic Literature Review ◽  
Structural Characteristics ◽  
Evaluation Model ◽  
Research Community ◽  
Communicative Practices ◽  
Future Challenges ◽  
Media Research ◽  
Use Of Social Media

Gang literature increasingly reflects the importance of social media in gang lifestyle, as gang members adopt new communicative practices. Yet, because of the multifaceted nature of online gang activity and the diversity of methodologies employed, a general overview of research outcomes is not easily achieved. This article seeks to remedy this by analysing academic studies of gang use of social media. A systematic literature review was conducted in Scopus and Google Scholar databases, which led to the identification of 73 publications. We then undertook a content analysis of each publication using an exhaustive evaluation model, comprising 20 variables and 71 categories. A bibliometric analysis was also performed to determine the structural characteristics of the research community that generates these publications. Our results point to an emerging universe of publications with different themes, methods, samples and ethical protocols. The challenges, risks and recommendations for future social media research with youth street groups are identified.

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