scholarly journals A Study of the Intervening Effect of Political Stability on the Relationship between Performance Contracting and Measurement, and Public Service Delivery in Kenya

OALib ◽  
2017 ◽  
Vol 04 (04) ◽  
pp. 1-14
Author(s):  
Richard E. Ndubai ◽  
Isaac M. Mbeche ◽  
Ganesh P. Pokhariyal
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Political Stability ◽  
Public Service Delivery ◽  
Performance Contracting ◽  
The Relationship

scholarly journals A Study of the Relationship among Performance Contracting, Measurement and Public Service Delivery in Kenya

OALib ◽  
2016 ◽  
Vol 03 (09) ◽  
pp. 1-11 ◽  
Author(s):  
Richard E. Ndubai ◽  
Isaac M. Mbeche ◽  
Ganesh P. Pokhariyal
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Public Service Delivery ◽  
Performance Contracting ◽  
The Relationship

scholarly journals Impact of Performance Contracting on Public Service Delivery in the National Government Administration in Kenya: Case of Eldoret West Sub-County

2019 ◽  
Vol 9 (2) ◽  
Author(s):  
Michael Ang’anyo ◽  
Januaris Mbatha
Keyword(s):  
Resource Management ◽  
Service Delivery ◽  
Human Resource Management ◽  
Human Resource ◽  
Public Service ◽  
National Government ◽  
Public Service Delivery ◽  
Performance Contracting ◽  
The Public ◽  
Government Administration

The main aim of this study was to assess the impact of performance contracting on public service delivery, in the National Government Administration, Eldoret West Sub-County.  The study examined the effect of financial stewardship, human resource management and the role of resolution of public complaints on service delivery. Two theories informed this study: The New Public Management Theory and the Principal Agent Theory. Descriptive survey research design was utilized. The target population constituted members of the public who consume public services provided by the 63 National Government Administrative officers in Eldoret West Sub-County (NGAO), 19 Heads of Departments and officials from Non-Governmental Organizations (NGOs). A sample size of 170 respondents was selected using quota sampling technique. Both primary and secondary data were collected. Data analysis and management was done by use of SPSS Version 21 and MS Excel. The gamma measure of association between financial stewardship and service delivery was +0.5. This is a moderate strength pointing to the existence of other factors that drive service delivery. The spearman’s Rank Order measure of correlation (rs) between human resource management and service delivery was +0.67. This indicates moderate association, hence a clear pointer to a combination of other factors driving service delivery. There was minimal variability across the various dimensions of complaints handling mechanisms and their effect on improving service delivery. It was therefore recommended that National Government Administration need to continuously build capacity on both its officers and members of the public on the financial accountability framework, tie human resource management and development practices to other policies as well as engage and sensitize members of the public on performance contracting process and complaints handling mechanisms.

scholarly journals The Relationship between Organization Structures and Performance in the Nigerian Public Sector

2020 ◽  
Vol 4 (2) ◽  
pp. 49-62
Author(s):  
Olanrewaju Yemisi Esther ◽  
Sanni Mubaraq ◽  
Lateef Saheed Ademola ◽  
Aliu Ismaila Daudu
Keyword(s):  
Public Sector ◽  
Service Delivery ◽  
Public Service ◽  
Internal Control ◽  
Organization Structure ◽  
Public Service Delivery ◽  
The Public ◽  
Public Sector Performance ◽  
Sector Performance ◽  
The Relationship

The main purpose of instituting good organizational structure as a parameter for public sector governance control practices is to resolve issues affecting the prudent management of resources to ensure effective public service delivery. However, quality of public service delivery only increased by an aggregate average of 2.4 percent from 2008 to 2017 as a result of poor organization structure. This implies that existence organization structure seems not useful due to the level of decay in public service delivery. Consequently, the present study assesses the relationship between organizational structure tools such communication with stakeholder, accountability and internal control on performance of Nigerian public sector. The study employed the two popular survey research instruments (questionnaire and interview) to collect data concurrently, analyzes separately and merged the results during interpretations. The target population for quantitative analysis is made up of Six (6) from each of the 175 MDAs in Nigeria as at December, 2018 while the study proposed Ten (10) participants for interviews. The quantitative data were analysed using descriptive and inferential statistic. The Partial Least Square Structural Equation Modelling (PLS-SEM) was used to test the hypotheses. The findings of the study from quantitative and qualitative analysis reveal that communication with stakeholder; accountability and internal control are positively and significantly associated with public sector performance. The study concludes that the three constructs proxied for organization structure have positive influence on the public sector performance. Therefore, the study recommends that all the heads of MDAs should lay more emphasis on transparency and accountability in order to be accessible independently by the public, the internal control system of MDAs should be regularly review and updated to achieve the stated public service objective and all MDAs staff should be training regarding the line of communication in public services in order to enhance public sector performance.

scholarly journals The relationship between opening hours and accessibility of public service delivery

2012 ◽  
Vol 25 ◽  
pp. 128-140 ◽  
Author(s):  
Tijs Neutens ◽  
Matthias Delafontaine ◽  
Tim Schwanen ◽  
Nico Van de Weghe
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Public Service Delivery ◽  
The Relationship

scholarly journals E - Governance Implementation and Public Service Delivery in Nigeria: The Technology Acceptance Model (TAM) Application

2017 ◽  
Vol 7 (4) ◽  
pp. 165 ◽  
Author(s):  
Olalekan Ajibade ◽  
Jide Ibietan ◽  
Oludare Ayelabola
Keyword(s):  
Service Delivery ◽  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Public Service ◽  
Public Servants ◽  
Public Service Delivery ◽  
Secondary Sources ◽  
Effective Implementation ◽  
Acceptance Model ◽  
The Relationship

The aim of this paper is to explain the relationship between e-governance implementation and public service delivery in Nigeria using the Technology Acceptance Model. The paper is qualitative in nature and relies on secondary sources for data collection and the discussion that followed. The paper found that there are certain obstacles that hinder the adoption and effective implementation of e-governance that would have engendered qualitative service delivery in public sector organisations in Nigeria. It is in line with the foregoing, that this paper concludes that tackling the obstacles to e-governance adoption, implementation is key to the achievement of better public service delivery. The paper therefore recommends the sensitization of public servants on the importance and benefits of adopting and implementing e-governance in their administrative and organizational processes that will ultimately lead to improved service delivery in Nigeria among others.

Information Technology Needs for Public Service Delivery in the Digital Era

2019 ◽  
pp. 227-268
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Website Evaluation ◽  
Public Service Delivery ◽  
International Telecommunication Union ◽  
International Telecommunication ◽  
Digital Era ◽  
Research Findings ◽  
World Economic ◽  
The Relationship

This chapter continues the path through the ISSP framework by considering the IT needs of government entities. The chapter discusses the evolution of eGovernment and mGovernment and presents research findings regarding the website evaluation of 40 countries using the Inland Revenue and Social Security governmental websites as the research basis. The website evaluation utilized an instrument developed by Cumbrowski that consists of eight dimensions. The research also examined the relationship between these website ratings and other variables extracted from reports provided by the International Telecommunication Union, World Economic Forum, and United Nations Development Programme. The chapter also examines the trends that are at the forefront of IT developments. The chapter concludes by applying various models to show how a government entity may determine its IT needs. The above are discussed in the context of how to improve public service delivery in the digital era, with numerous examples to support this discussion.

scholarly journals The Moderating Effect of Collective Action in the Relationship between Civic Engagement and Water Service Delivery in Kondoa District, Tanzania

2020 ◽  
Vol 10 (3) ◽  
pp. 410
Author(s):  
Sulley Benedict Anselm ◽  
Nguyahambi Ajali Mustafa ◽  
Kilonzo Rehema Godfrey
Keyword(s):  
Collective Action ◽  
Civic Engagement ◽  
Service Delivery ◽  
Public Service ◽  
Moderating Effect ◽  
Success Factor ◽  
Domestic Water ◽  
Public Service Delivery ◽  
Water Service ◽  
The Relationship

Civic engagement has been an area of research after adoption as an important approach to strengthen citizens’ voice, accountability and communication in public service delivery. However, there is mixed result on its relationship with public service delivery, particularly water services. Civic engagement studies consider collective action as critical success factor in public service delivery. Therefore, this study focused on testing the moderating effect of collective action on the relationship between civic engagement and water service delivery in Kondoa District Council of Tanzania using a cross-sectional design with a sample of 376 households. Cronbach’s alpha value was above 0.7, which was considered good and acceptable. The moderated binary logistic regression was used for data analysis. The analysis confirms the significant moderation effects of collective action on the relationship between citizens’ voice and all three-outcome variables, physical accessibility, quality, and quantity of water supplied. Similarly, collective action had a significant moderation effect on the relationship between accountability and domestic water service delivery variables except for the quantity of water supplied. Moreover, the effect of collective action in the relationship between communication and all the variables of water service delivery is not significant. The study concluded that the influence of civic engagement in water service delivery is effective when citizens are organised into collective action. The study recommends that civic engagement should be strengthened through tailor-made training and mentorship to implant collective action attributes to citizens on issues of public concern, i.e. water service delivery and management.

Influence of Knowledge Management Practices on Public Service Delivery by Municipalities

Mousaion ◽  
2019 ◽  
Vol 37 (3) ◽  
Author(s):  
Charleen Musonza ◽  
Ndakasharwa Muchaonyerwa
Keyword(s):  
South Africa ◽  
Knowledge Management ◽  
Service Delivery ◽  
Public Service ◽  
Qualitative Data ◽  
Management Practices ◽  
Integrated System ◽  
Eastern Cape Province ◽  
Eastern Cape ◽  
Public Service Delivery

This study examines the influence of knowledge management (KM) practices on public service delivery by municipalities in the Eastern Cape province of South Africa. The study sought to determine the factors that have triggered the implementation of KM practices; the effectiveness of KM practices towards public service delivery; and the extent to which KM practices have influenced public service delivery by municipalities in the Eastern Cape province of South Africa. Both quantitative and qualitative methods were employed in this study. Quantitative data were collected through a survey questionnaire administered to a sample of 202 employees at the Raymond Mhlaba Municipality in the Eastern Cape. Qualitative data were collected through observations and interviews of 2 senior managers. The data collected gave a response rate of 72 per cent. The quantitative and qualitative data were analysed descriptively and presented verbatim respectively. The results indicated that the internal and external factors included in this study have contributed to the implementation of KM practices in the municipality. Furthermore, the effective use of KM practices has increased the organisational KM initiative, as well as the provision of services such as electricity, education, transport, and social services by the municipality. The study recommends the establishment of KM awareness and the establishment of an integrated system that will assist in effective knowledge sharing, retention and acquisition across municipalities in the Eastern Cape.

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