Abstract
Background: Electronic Health Records (EHR) are integrated software applications used by healthcare providers to create, share, retrieve, and archive patients’ health status information. Especially for large healthcare organizations, implementing Electronic Health Records organization-wide is a complex endeavour. The EHR literature generally suggests that contextual factors play a major role in adoption. We demonstrate how the work context influences adoption at the departmental level in a situation where each department has its own medical specialty or patient stream, clinical authority, and accountability. Here, the achievement of full adoption by all departments is not self-evident. Drawing on EHR implementation in a Dutch hospital, this study explores how the clinical departments’ work context characteristics contribute to their pre-implementation intended adoption and their post-implementation EHR uptake. Methods: This embedded case study allowed us to examine the EHR adoption of eight diverse clinical departments in terms of their work and socio-political context. Data collection entailed semi-structured interviews, observing meetings, document analysis, and feedback sessions to check our interpretations. We examined the context and adoption intentions before implementation and the adoption level approximately half a year after the Go Live. The comparative case analysis iterated between holistic department-level descriptions and structured data displays based on inductive and deductive coding. Results: We identified three departmental types that varied both in adoption intention and post-implementation uptake: (1) departments oriented towards the organization with an enthusiastic or compliant adoption; (2) internal-oriented departments with a selective or conditional adoption; and (3) externally oriented departments with no or low adoption with workarounds. Conclusions: We conclude that work context characteristics contribute to individual departments’ adoption of an EHR. By acknowledging departmental types that will vary in adoption intention, and especially the underlying explanatory mechanisms, we recommend that implementers acknowledge these departmental types and differentiate their strategies towards clinical departments accordingly based on their observable work context characteristics. Based on these findings, we develop propositions that contribute to the development of a department-level EHR adoption theory.