The problems of functioning of organizational and organizational‑technical systems, which are proposed to be supposed as multi‑agent systems, are considered. One of the important subsystems is a control subsystem that performs soft management of rational agents that are locates simultaneously in the contour of several systems with different performance objectives. This property of agents is described by the presented axioms. Three levels of studied objects are distinguished: the level of the agent, the level of systems and the level of supersystems. The necessary and sufficient conditions under which the agent’s systems can exert significant influence on each other are analyzed. At the agent level, decision makers are considered, that is, agents belonging to the management subsystem that function in the real and virtual systems. It is shown that the goals of the virtual and real systems may not coincide. For the system level, statements are made about the use of system resources in the process of agent’s functioning, the definition of acceptable algorithms for achieving the goal is formulated and their properties, in which achieved two non‑coinciding goals are analyzed. The general algorithm of agent’s activity in relation to the system and the system in relation to agents is given. The criterion of the possible achievement of the goal for systems is given. At the level of supersystems, statements are given that are consequences of the assertions given at the system level, as well as a general criterion for achieving the goal for supersystems.