Quality factors in technology system capability decision interest in transactions using mobile banking

The purpose of this study was to determine the effect of ease of use, transaction success rate, and technological system capability on trust and to determine the effect of ease of use, transaction success rate, technology system capability and interest in transaction using mobile banking. This research was conducted at PT Bank NIAGA which is located in Denpasar. The data collection technique used a questionnaire to 160 PT Bank NIAGA customers who were selected as samples. Data were analyzed by Structural Equation Modeling (SEM) with AMOS program. Ease of use, transaction success rate, and technology system capability have a positive and significant influence on trust and interest in transacting using mobile banking. This means that the better the ease of use, the success rate of transactions, and the capability of the technology system, the higher the customer trust and interest in transactions using mobile banking.

Spatial Analysis of Perceived Health System Capability and Actual Health System Capacity for COVID-19 in South Africa

Introduction: People’s confidence in the health system's capability in managing the COVID-19 pandemic can determine public support, risk perceptions, and compliance to the required behaviors during the pandemic. Therefore, this paper investigated people’s perception of health system capability to manage the COVID-19 pandemic in different spatial areas across the country using data from an online survey. Methods: Multivariate logistic regression models were used to examine factors associated with people’s perception of the health system capability to manage the COVID-19 pandemic at the national and provincial levels. Spatial comparative analysis was conducted to contrast spatial density indicators of the number of hospitals, hospital beds, and ICU beds per given population across various provinces. Results: Findings showed that South Africans had low confidence in the health system capability, with only two in five (40.7%) reporting that they thought that the country’s health system was able to manage the COVID-19 pandemic. Sex and knowledge on COVID-19 were significantly associated with the people’s perception of the health system capability to manage the pandemic at the national level and in four of the nine provinces. Conclusion: Overall, the findings of this study clearly highlight challenges facing the country’s health system, both perceived or real, that needed to be addressed as part of the preparation for the COVID-19 pandemic. Timeous implementation of a countrywide National Health Insurance (NHI) system is now more critical than ever in improving healthcare outcomes of the South African population beyond the existence of the COVID-19 epidemic.

IT Audit of Online Single Submission (OSS) Application version 1.1 with COBIT 5.0

Investment and One Stop Integrated Service Office (DPMPTSP) is a government agency that serves licensing and investment that uses the information system from BKPM RI, OSS 1.1. DPMPTSP of XYZ City found several obstacles in the use of OSS 1.1, including OSS 1.1 unable to display reports based on the type of permit, there were some licenses that were not integrated yet, there was no link with the licensing agency, so an OSS 1.1 system audit was needed. with a case study in DPMPTSP XYZ City. This audit aims to determine the OSS system capability level 1.1. which refers to the implementation process in DPMPTSP. The method used is descriptive qualitative with primary data type in the form of data from interviews with DPMPTSP. Data collection was carried out by interview and question methods from the COBIT 5 domain. Based on the results of an audit of research conducted using the CobIT 5.0 framework, resulting in a level of capability and recommendations. The current OSS system capability level 1.1, Evaluate, Direct and Monitor (EDM) domains are at capability level 2.6 (Managed), Align, Plan and Organize (APO) domains are at capability level 2.4 (Managed), Build domain, Acquire and Implement (BAI) are at capability level 2.3 (Managed), Deliver domains, Service and Support (DSS) are at capability level 2.3 (Managed), Monitor, Evaluate and Assess (MEA) domains are at level capability 2.6 (Managed). In this condition OSS 1.1 system governance has been implemented well in XYS City DPMPTSP with several recommendations to DPMPTSP so that it can be submitted to BKPM RI to improve OSS 1.1 system governance so that it runs more optimally.

System Capability Estimation for Various Information Operations Used

The article considers system capability (or – system potential) estimation regarding different kinds of information operations use. Information operations classification suggested. System capability is introduced in the article as property to research teleological (goal- and effects-related) aspects of information technology. Such aspects are studied analytically, with predictive and prescriptive mathematical models and methods. Researchers can apply system capability to dynamic capability, organizational capability investigation regarding information technology, learning technology, and innovation technologies use. Example of system capability estimation considered.