PELAYANAN PRIMA PROGRAM PELATIHAN KETERAMPILAN KERJA DI DINAS TENAGA KERJA KOTA SURABAYA (STUDI PADA PROGRAM PELATIHAN OTOMOTIF)

Surabaya merupakan salah satu kota metropolis di Indonesia, maka banyak orang berbondong-bondong datang untuk mencari pekerjaan di Surabaya. Namun adanya ketimpangan antara jumlah angkatan kerja dengan tersedianya lapangan pekerjaan, sehingga banyaknya pengangguran di Surabaya. Pemerintah Kota dan Dinas Tenaga Kerja Kota Surabaya berupaya mengurangi jumlah pengangguran yang ada di Surabaya dengan menyelenggarakan program pelatihan keterampilan kerja. Penulis mengambil bidang otomotif. Tujuan penelitian ini yaitu untuk mendeskripsikan pelayanan prima program pelatihan keterampilan kerja di Dinas Tenaga Kerja Kota Surabaya (Studi pada Pelatihan Kerja Bidang Otomotif). Fokus penelitian ini terdiri dari 4 indikator meliputi 1) Attitude (sikap), 2) Attention (perhatian), 3) Action (tindakan), dan 4) Anticipation (antisipasi). Teknik pengumpulan data melalui observasi, wawancara, dan dokumentasi. Hasil penelitian menunjukkan bahwa pelayanan prima dari kedua pelatihan bidang otomotif sudah berjalan dengan baik, meskipun masih terdapat kendala. Hal tersebut diketahui pada konsep sikap di kedua pelatihan bidang otomotif sudah menerapkan sikap 5S dan berjalan sesuai SOP yang telah ditentukan. Konsep perhatian, kedua pelatihan bidang otomotif sangat berbeda penyedia jasa dan tutor pada pelatihan bidang otomotif mobil lebih cuek dan tegas kalau pelatihan otomotif – motor bersikap cepat dan cekatan dalam menyelesaikan masalah. Tindakan kedua pelatihan bidang otomotif juga berbeda mereka memiliki cara tersendiri jika ada salah satu masyarakat yang kurang paham saat proses pembelajaran berlangsung. Konsep antisipasti dari kedua pelatihan bidang otomotif berupa peralatan dan mesin otomotif yang lengkap dan selalu diganti disetiap tahunya. Salah satu saran yang diberikan yaitu pemberian materi yang lebih variatif. Kata Kunci: Pelayanan Prima, Pelatihan Keterampilan Kerja, Pelatihan Otomotif. Surabaya is one of the metropolises in Indonesia, so many people flock to find work in Surabaya. However, there is an imbalance between the number of the workforce and the availability of jobs, so there are many unemployed people in Surabaya. The City Government and the Surabaya City Manpower Office are trying to reduce the number of unemployed people in Surabaya by organizing job skills training programs. The author takes the automotive field. The purpose of this research is to describe the excellent service of job skills training programs at the Surabaya City Manpower Office (Study on Automotive Job Training). The focus of this research consists of 4 indicators including 1) Attitude (attitude), 2) Attention (attention), 3) Action (action), and 4) Anticipation (anticipation). Data collection techniques through observation, interviews, and documentation. The results showed that the excellent service from the two automotive training courses had gone well, although there were still obstacles. It is known that the attitude concept in the two automotive field trainings has implemented the 5S attitude and runs according to the predetermined SOPs. The concept of attention, the two training in the automotive field are very different. Service providers and tutors in automotive training are more indifferent and assertive if automotive - motorbike training is fast and deft in solving problems. The second action of automotive training is also different, they have their own way if there is a community that does not understand the learning process. The anticipatory concept of the two training in the automotive field is in the form of complete automotive equipment and machines and is always replaced every year. One of the suggestions given is the provision of more varied material. Keyword : Excellent Service, Vocational Training, Automotive Training

Impact of Job Skills Training Programs on Urban Poverty

The aim of this study is to examine the effect of the ready-to-work skills training offered by the Republic of Indonesia's Ministry of Social Affairs on urban poor people who are members of micro and small businesses to mitigate urban poverty. This research was conducted in Balikpapan City during the 2019 season. The empirical approach used is statistics that are descriptive. Data collection was performed by telephone interviews with job skills training program recipients. As a result, in the form of growing skills, the training programs offered to the urban poor and some micro and small enterprises had a positive effect and those who did not pursue their business were able to find work due to the training they got. The flaw of this preparation is linked to the training recipients' continuous level of ability such that they are not yet at the advanced level.

Produktivitas Pengusaha Mikro: Variabel Anteseden dan Pengaruhnya Terhadap Keberlanjutan Kinerja Komunitas Jember Ekonomi Kreatif (JEKa) di Jember

The existence of micro businesses plays an important role as a driver of the country's economy. including successfully contributing to the Gross Regional Domestic Product (GRDP) for the district of Jember. At present in the 4.0 era, being promoted is a micro business in the JEKa community that collaborates with the Jember Cooperative Office and UMKM. Aim to the study are: To find out and test the effect of business consulting variables, results marketing facilities, job skills training, issuance of SKUs on the productivity of microbusinesses in the JEKA community in Jember district; To find out and test the effect of micro business productivity variables on the sustainability of performance in the JEKA community in Jember district; To find out and test the effect of business consulting variables, results marketing facilities, job skills training, issuance of SKUs on performance sustainability in the JEKA community in Jember district. Analysis method is Path analysis. The results of this study are Business consultation variables has a significant positive effect on productivity of microbusinesses in Jember Regency, except work skill training; micro business productivity has a significant positive effect on the sustainability of performance in the JEKa community in Jember district; the effect of micro business productivity variables on the sustainability of performance in the JEKa community in Jember district has a significant positive effect on productivity of microbusinesses in Jember Regency, except work skill training.Keywords: Business consultation, Productivity, sustainability of performance, JEKa community

Prison education: a Northern European wicked policy problem?

‘Wicked policy problems’ are defined as complex, not fully understood by policy makers, highly resistant to change and seemingly immune to any evidence likely to bring about change for the better. Policy, in the case of prison education, is not necessarily driven by what works and is often not evidenced-based. It is increasingly positioned by political expediency and the signalling of politicians’ ‘toughness on crime’. In this chapter I look at three distinctly different prison education systems in Northern Europe; in England, Germany and Norway. I examine the extent to which discourses associated with both the marketisation of education and penal populism have influenced the construction and facilitation of prison education in all three countries. Finally, I argue that, to varying degrees, the reconstruction of prison ‘education’ into low-cost job skills training contributes to the domination of policies that speak more to public moral panic and the need to cut the economic costs of welfare than to the rehabilitation of prisoners.

Spillover Effects of Job Skills Training on Substance Misuse Among Low-Income Youths With Employment Barriers: A Longitudinal Cohort Study

Objectives. To examine spillover effects of job skills training (vs basic services only [e.g., adult basic education, job readiness training]) on substance misuse among low-income youths with employment barriers. Methods. Data came from the National Longitudinal Survey of Youth 1997, a longitudinal cohort study of youths born between 1980 and 1984 in the United States. Based on respondents’ reports of substance misuse (past-month binge drinking and past-year marijuana and other illicit drug use) from 2000 to 2016, we estimated substance misuse trajectories of job skills training (n = 317) and basic services (n = 264) groups. We accounted for potential selection bias by using inverse probability of treatment weighting. Results. Compared with the basic services group, the job skills training group showed notable long-term reductions in its illicit drug misuse trajectory, translating to a 56.9% decrease in prevalence rates from 6.5% in year 0 to 2.8% in year 16. Conclusions. Job skills training can be an important service component for reducing substance misuse and improving employment outcomes among youths with economic disadvantages and employment barriers.