ISSUES FACED BY TENANTS IN HIGH-RISE STRATA RESIDENTIAL: CASE STUDY OF KLANG VALLEY

Recently, demand for high-rise residential has increased every year and shifted residential development patterns from vertical to horizontal development. Living in high-rise residential will require residents to share common facilities and resources. For that, a management body is known as Management Corporation (MC) or Joint Management Body (JMB) is established. This management body is responsible to collect the service charge from residents, as well as managing and maintaining the buildings and common property. However, a review of the literature has found out gaps between the MC responsibility and residents’ satisfaction. Driven by study objectives, this study focuses on exploring issues faced by the tenants living in the selected high-rise strata housing. Through a questionnaire survey, responses are randomly collected and analysed. A descriptive table, Relative Importance Index (RII) and correlation test are used in the analysis to provide findings for the study.

Experimental Study of PaaS, Its Implementation Methods and Advantages and Challenges

This paper will explain the concept of PaaS in detail. PaaS is platform as a service. With the help of cloud computing, there are vendors who will provide platform like hardware and software online to be used by the employees of the business or organisation. The business can send their requirements to the vendor who will provide platform as a service to them based on per service charge basis. The paper will explain types of PaaS, Characteristics. Advantages and challenges in implementation of PaaS.

PENGARUH KUALITAS PELAYANAN, SERVICE CHARGE, KEPUASAN DAN KEPERCAYAAN TERHADAP LOYALITAS PRINCIPAL PERUM JAMKRINDO CABANG SAMARINDA

Tujuan penelitian ini adalah untuk mengetahui apakah Kualitas Pelayanan, Service Charge, Kepuasan, dan Kepercayaan berpengaruh positif-signifikan terhadap Loyalitas Principal, dan untuk menganalisa, variabel manakah yang lebih dominan terhadap loyalitas principal Perum Jamkrindo Cabang Samarinda. Alat analisis yang digunakan adalah Regresi Linear Berganda, dengan pengolahan data menggunakan program SPSS versi 22 . Alat analisis ini untuk mengetahui pengaruh dan hubungan masing-masing variabel. Pengumpulan data menggunakan sumber data primer dengan instrument kuisoner tertutup denga skala Likert 54321(sangat setuju, setuju, tidak setuju, sangat tidak setuju). Populasi dalam penelitian ini adalah Principal Perum Jamkirndo Cabang Samarinda yang pernah menggunkan jasa Surety Bond. Metode pengumpulan sampel digunakan cara Simple Random Sampling dengan jumlah responden 92 Principal. Hasil penelitian menyatakan bahwa kepuasan berpengaruh dominan terhadap loyalitas principal Perum Jamkrindo cabang samarinda, dengan hasil peneletian menunjukan bahwa variabel (X1) yaitu kualitas pelayanan diperoleh nilai Thitung 2.106, pada variabel (X2) service charge diperoleh nilai Thitung -0,196, pada variabel (X3) Kepuasan diperoleh nilai Thitung 7.459, sedangkan pada variabel (X4) diperoleh nilai Thitung 2.687, sehingga dapat disimpulkan bahwa kepuasan dengan Thitung sebesar 7.459 adalah variabel yang berpengaruh lebih dominan terhadap loyalitas principal Perum Jamkrindo Cabang Samarinda.

The Influence of Service Factors on Customer Satisfaction in Makeup Salons

This study attempted to investigate the influence of makeup service factors on customer satisfaction empirically to provide basic data that would help makeup salons enhance customer satisfaction and set a proper direction for services. The results found the following: Among makeup service factors, ‘quality of cosmetics,’ ‘makeup artists’ skills,’ and ‘makeup artists’ reputation and kindness’ revealed a positive correlation with customer satisfaction with statistical significance. Also, ‘makeup artists’ reputation and kindness’ and ‘makeup artists’ skills’ positively affected customer satisfaction with statistical significance. The results confirm that ‘makeup artists’ reputation and kindness’ and ‘makeup artists’ skills’ have the greatest influence on customer satisfaction. The study results found that customer satisfaction with makeup services could be enhanced by increases in ‘reasonable service charge,’ ‘makeup artists’ skills,’ and ‘makeup artists’ reputation and kindness,’ thereby increasing revisit rates and making a significant contribution making makeup salons more competitive.

Finite Element Analysis of Cracked One-Way Bubbled Slabs Strengthened By External Prestressed Strands

Bubbled slabs can be exposed to damage or deterioration during its life. Therefore, the solution for strengthening must be provided. For the simulation of this case, the analysis of finite elements was carried out using ABAQUS 2017 software on six simply supported specimens, during which five are voided with 88 bubbles, and the other is solid. The slab specimens with symmetric boundary conditions were of dimensions 3200/570/150 mm. The solid slab and one bubbled slab are deemed references. Each of the other slabs was exposed to; (1) service charge, then unloaded (2) external prestressing and (3) loading to collapse under two line load. The external strengthening was applied using prestressed wire with four approaches, which are L1-E, L2-E, L1-E2, and L2-E2, where the lengths and eccentricities of prestressed wire are (L1=1800, L2=2400, E1=120 and E2=150 mm). The results showed that each reinforcement approach restores the initial capacity of the bubbled slab and improves it in the ultimate load capacity aspect. The minimum and maximum ultimate strength of strengthened cracked bubbled slab increased by (17.3%-64.5%) and (25.7%-76.3%) than solid and bubbled slab, respectively. It is easier to improve behavior with an increased eccentricity of the prestressed wire than to increase its length.

Finite Element Analysis of Cracked One-Way Bubbled Slabs Strengthened By External Prestressed Strands

Bubbled slabs can be exposed to damage or deterioration during its life. Therefore, the solution for strengthening must be provided. For the simulation of this case, the analysis of finite elements was carried out using ABAQUS 2017 software on six simply supported specimens, during which five are voided with 88 bubbles, and the other is solid. The slab specimens with symmetric boundary conditions were of dimensions 3200/570/150 mm. The solid slab and one bubbled slab are deemed references. Each of the other slabs was exposed to; (1) service charge, then unloaded (2) external prestressing and (3) loading to collapse under two line load. The external strengthening was applied using prestressed wire with four approaches, which are L1-E, L2-E, L1-E2, and L2-E2, where the lengths and eccentricities of prestressed wire are (L1=1800, L2=2400, E1=120 and E2=150 mm). The results showed that each reinforcement approach restores the initial capacity of the bubbled slab and improves it in the ultimate load capacity aspect. The minimum and maximum ultimate strength of strengthened cracked bubbled slab increased by (17.3%-64.5%) and (25.7%-76.3%) than solid and bubbled slab, respectively. It is easier to improve behavior with an increased eccentricity of the prestressed wire than to increase its length.

Service charge management at the dawning of the age of the professional statement

PurposeThe paper provides a snapshot analysis on the state of service charge management at the point in which its regulatory framework by RICS changed from a voluntary code of practice to a mandatory professional statement.Design/methodology/approachThe data consist of a unique eight-year longitudinal study of service charge statements and practice (2010–2017). Because of the confidential nature of such business-sensitive information, this is a priceless study of real-world practice over such a long period and is able to illustrate both annual compliance and the year-on-year changes. Given this, it is recognised that data are skewed in favour of compliance because they are derived from an actively managed portfolio.FindingsThe results continue to illustrate long-running problems of non-compliance with “required” metrics. Given the inherent bias in the data, this is especially difficult to excuse. The paper also analyses the results in the light of the new RICS professional statement, which requires mandatory compliance. Whilst some of the metrics are advisory, there remain questions over how RICS might realistically enforce so many practitioners to change their existing performance and how willing the institution might be to actually prosecute failure. It also revisits the issue of institutionalised benchmarking of standards. Intriguingly, there are islands of almost perfect compliance, which offers an interesting contrast and raises further research questions on why some practitioners provide such exemplary work.Research limitations/implicationsThe data are derived from the clients of a UK property management consultancy. This does preclude any randomness to the sampling. However, the richness of the data and the methodology adopted provide valid data.Originality/valueThis work offers both unique data and an eight-year longitudinal analysis, but also a timely comparison with the requirements within a new RICS professional statement. This shift in regulatory regime reinforces the value of the work.

Research on the charging rules of shore power service charge in China

Firstly, this paper defines the definition and attribute of shore power service charge, and combs the current situation of shore power service charge and electricity charge in China. At the same time, the paper analyses the cost of shore power service, electricity charge of the power supply department and the cost of ship's using fuel oil for self-generation, and makes a comprehensive comparison between the cost of ship's using shore power and the cost of ship's self-generation. Finally, according to the principle of ensuring that the cost of using shore power (shore power service charge plus electricity charge) is lower than the cost of self-generation for ships, the paper puts forward suggestions that the shore power service charge should be collected according to the power usage and the government should issue guidance prices.