scholarly journals The Influence of Service Factors on Customer Satisfaction in Makeup Salons

2021 ◽  
Vol 27 (4) ◽  
pp. 840-850
Author(s):  
Hae-Yoon Kim ◽  
Sun-Hyoung Kim
Keyword(s):  
Customer Satisfaction ◽  
Significant Contribution ◽  
Statistical Significance ◽  
Basic Data ◽  
Positive Correlation ◽  
Service Charge ◽  
Study Results ◽  
Service Factors

This study attempted to investigate the influence of makeup service factors on customer satisfaction empirically to provide basic data that would help makeup salons enhance customer satisfaction and set a proper direction for services. The results found the following: Among makeup service factors, ‘quality of cosmetics,’ ‘makeup artists’ skills,’ and ‘makeup artists’ reputation and kindness’ revealed a positive correlation with customer satisfaction with statistical significance. Also, ‘makeup artists’ reputation and kindness’ and ‘makeup artists’ skills’ positively affected customer satisfaction with statistical significance. The results confirm that ‘makeup artists’ reputation and kindness’ and ‘makeup artists’ skills’ have the greatest influence on customer satisfaction. The study results found that customer satisfaction with makeup services could be enhanced by increases in ‘reasonable service charge,’ ‘makeup artists’ skills,’ and ‘makeup artists’ reputation and kindness,’ thereby increasing revisit rates and making a significant contribution making makeup salons more competitive.

scholarly journals INCREASING KNOWLEDGE ABOUT FACTORS OF QUALITY OF EDUCATION

2014 ◽  
Vol 2 (2) ◽  
pp. 99-105
Author(s):  
Peter Madzík ◽  
Miroslav Hrnčiar ◽  
Zuzana Škutchanová
Keyword(s):  
Customer Satisfaction ◽  
Statistical Processing ◽  
Perceived Quality ◽  
Quality Of Education ◽  
Satisfaction Index ◽  
Customer Satisfaction Index ◽  
Study Results ◽  
Perception Of Quality ◽  
Increasing Knowledge

This article presents a study of an important attribute that influences students' perception of quality of education – their own study results. The influence of this attribute on the perceived quality of education is examined by formulating hypothesis and statistical processing of data acquired by menas of a survey among graduates. The hypothesis consisted of two researched attributes – study results of students, and graduates' satisfaction with their studies. Questions concerning the second attribute were formulated using methods for calculation of the customer satisfaction index. Statistical examination proved dependence of these two attributes.

The Effect of Dhamma Practice on Depression Outcomes in Hemodialysis Patients

2021 ◽  
Vol 104 (1) ◽  
pp. 44-51
Keyword(s):  
Quality Of Life ◽  
Blood Pressure ◽  
Statistical Significance ◽  
Bodily Pain ◽  
Laboratory Data ◽  
Hemodialysis Patients ◽  
Study Results ◽  
Dialysis Vintage ◽  
Severity Of Depression

Background: Depression impairs the quality of life (QOL), increases risk of hospitalization and death in hemodialysis patients. Antidepressant medications can lead to more severe side effects. Dhamma practice by Chanting and Anapanasati meditation may relieve depressive symptoms in hemodialysis patients. Objective: To evaluate the effect of Dhamma practice on depression outcome and QOL in hemodialysis patients. Materials and Methods: The authors conducted a quasi-experimental research, a time series design. Patients who were hemodialyzed three times a week at Bhumirajanagarindra Kidney Institute Hospital were enrolled. Participants were trained to practice the Chanting with Anapanasati meditation for 35 minutes every hemodialysis session for six months. Comparison of depression scores, severity of depression, QOL, vital signs, laboratory data, and biomarkers (F2-isoprostanes) was made between the beginning and the end of the study. Results: Forty patients were eligible for participation in the present study. The average age was 63.7±13.1 years. Median dialysis vintage was 29.5 months. After Dhamma practice for six months, diastolic blood pressure was decreased significantly (p=0.015). Median depression score decreased from 9.5 to 4 (p<0.001). The proportion of depressive patients were decreased from 17.5% to 2.5%. The severity of depression trended to decrease, but without statistical significance. F2-isoprostanes was decreased significantly (p<0.001). Both physical aspects (role physical, bodily pain, and physical component scale) and mental aspects (vitality, role emotional, mental health, and mental component scale) of QOL were significantly improved. Conclusion: Dhamma practice by Chanting and Anapanassati meditation significantly decreased blood pressure, and depression, and improved QOL both physically and mentally, in hemodialysis patients. Keywords: Depression, Quality of life, Hemodialysis, Meditation, Buddhist chanting, Dhamma.

scholarly journals The Effect of Service Quality and Product Quality (Rooms and Food) on Consumer Satisfaction of Harris Sentul Hotel Bogor

2019 ◽  
Vol 3 (1) ◽  
pp. 71
Author(s):  
Hamdany Hamdany ◽  
Adhi Trirachmadi Mumin ◽  
Diena Mutiara Lemmy
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Product Quality ◽  
Consumer Satisfaction ◽  
Linear Regression Analysis ◽  
Independent Variables ◽  
Study Results ◽  
Quality Of Food ◽  
Two Independent Variables

Research on the influence of two independent variables namely service quality and product quality (of room and food) conducted at Harris Hotel Sentul Bogor aims to examine the level of its influence either partially or simultaneously on customer’s satisfaction as the dependent variable. The dimensions of service quality that are examined in terms of its influence on consumer satisfaction include elements of reliability, assurance, tangible, empathy and responsiveness. Some of the product quality indicators for the rooms quality examined to have its influence on customer satisfaction include elements of design, features, quality of performance and the perceive of quality while indicators for the quality of food products which considered to have effect on consumer satisfaction includes the element of taste of food, aroma of food and the presentation of food. The number of respondents who took part in the research was 300 of respondents who were the consumers invited to share their experience on the questioner during their stay at Harris Sentul Hotel. Data analysis techniques used in this study are linear regression analysis. The study results have answered the 3 hypotheses and show that service quality has a positive and significant influence on customer satisfaction partially likewise, the study results has showed that the quality of room and food have a strong influence on the level of customer satisfaction who stayed at Harris Sentul as well as study has showed that simultaneously the 2 (two) independent variables had a positive and significant effect.

scholarly journals PENGARUH KUALITAS PELAYANAN DAN HARGA TERHADAP LOYALITAS PELANGGAN DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL INTERVENING PADA TOKO A&A COPIER PEMATANGSIANTAR

2019 ◽  
Vol 6 (2) ◽  
pp. 70-86
Author(s):  
Joster Togatorop ◽  
Darwin Lie ◽  
Marisi Butarbutar ◽  
Andy Wijaya
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Customer Loyalty ◽  
Hypothesis Test ◽  
Test Results ◽  
Positive Correlation ◽  
Customer Complaints ◽  
The Gift

The results can be summarized as follows: 1. Quality of service, price, customer satisfaction and customer loyalty is good. 2. There is influence of service quality and price to customer satisfaction in prove ŶZ  = 5,885 + 0,523X1 + 0,661X2. The effect of customer satisfaction on customer loyalty is proved Ŷ = 6,197 + 0,663Z. 3. Quality of service and price have high and positive correlation with customer satisfaction in prove with value r = 0,858, and determination value equal to 26,4%. Customer satisfaction has high moderately and positive correlation with customer loyalty in the prove with the value of r = 0.763, and the value of determination of 41,7%. 4. Hypothesis test results stated H0 rejected means the quality of service and price have a positive and significant effect on customer loyalty with customer satisfaction as intervening variable.             The suggestions of this research are: 1. To improve the quality of service, A&A Copier Pematangsiantar shop employees should be able to handle customer complaints optimally, friendly to customers and able to communicate and serve customers well. 2. To optimize prices, to provide discounts to customers who have been copying more than one ream of paper and providing credit cards as a means of payment transactions. 3. For customer satisfaction, improve the results of photocopy so as not to blurred and bilge a more tidy. 4. To improve customer loyalty, pay attention to customer needs, help operate the computer, provide information about the products to be purchased by customers, and give the gift evenly.

scholarly journals Measuring the Variance between Personal Demographic Factors on Banking Tangible, Reliability and Empathy Factors of Service Quality

2019 ◽  
Vol 8 (3) ◽  
pp. 4314-4318
Keyword(s):  
Public Sector ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Marketing Environment ◽  
Public Sector Banks ◽  
Banking Service ◽  
Study Results ◽  
Gender Education ◽  
Questionnaire Method

Purpose: In the present marketing environment customers are in the highly competitive and vibrant banking industry in India to look forward to most satisfying quality of service from their respective banks right from their entry into their premises till the fulfillment of purpose of their visit. This research paper has measure the effect of five personal demographic variables on banking service quality items. Methodology: The sample size consists of 300 respondents which were customer of public sector banks at Urban area in Tiruchirapplli District. The questionnaire method was adopted to collect the responses from customer. The questionnaire consist of five questions which are related to personal and demographic details of banks customer. This questions were nominal and Ratio scale questions. There are five questions which ware measure the customer satisfaction over the banking Tangible, Reliability and Empathy factors by using five point Likert’s Scale. Statistical Tools: The respondents are segregated on the basis of different variables such as income, age, occupation gender, Education were consider as independent variables and three core variables related to banking service quality were consider as response items. The descriptive test and analysis of variances used to verity the research hypothesis of this study. Results: Age, Gender and Income has statistically significant effect on public sector customer Satisfaction on Tangibility. Education has statistically significant effect on public sector customer Satisfaction on Empathy factor.

scholarly journals Relationship between the quality of life and the meaning of life in cancer patient

2017 ◽  
Vol 16 (2) ◽  
pp. 13-17
Author(s):  
Ľudmila Majerníková ◽  
Andrea Obročníková
Keyword(s):  
Quality Of Life ◽  
Social Support ◽  
Cancer Patients ◽  
Statistical Significance ◽  
Meaning Of Life ◽  
World Health ◽  
Positive Correlation ◽  
Domain 3 ◽  
The Impact

AbstractAim. The goal of the study was focused on examining the impact of meaningfulness of life on the quality of life in cancer patients.Methods. The selection of respondents was deliberate. The study involved together one hundred cancer patients undergoing anticancer therapy (chemotherapy, radiotherapy) in cancer care centers in the Prešov and Košice regions. We used two standardized World Health Organisation questionnaires WHOQOL-BREF 26 and The Life Meaningfulness Scale (LMS).Results. The results show statistical significance (p <.001) between LMS dimensions and total score of LMS, a positive correlation (p <.001) was found between the dimensions of the LMS and factors - religiosity, social support, older age, female gender. A higher sense of life our sample was observable in the population of women with cancer, in patients with a higher level of social support and in religious patients. A positive correlation was recorded in terms of the meaning of life impact on the quality of life in relation to overall score LMS and in relation to Domain 2 Survival as well as Domain 3 Social relationships (p <.05) and Q2 Satisfaction with health (p <.001).Conclusions. The study indicates the presence of relationship between the quality of life and the meaning of life in cancer patients. The results could form the basis for implementing strategies in oncological nursing practice.

scholarly journals Analisa Kepuasaan Pelanggan dalam Layanan Jasa Travel and Tour pada PT. Denar Pesona Menggunakan Metode Fuzzy Servqual

2019 ◽  
Vol 18 (2) ◽  
pp. 192-201
Author(s):  
Nandang Iriadi ◽  
Priatno Priatno ◽  
Putri Agnes Sulistia
Keyword(s):  
Customer Satisfaction ◽  
Quality Of Services ◽  
Good Service ◽  
The Future ◽  
Service Factors

Companies like these services are important to improve the quality of services provided to customers. In this case it is very useful for companies to plan ahead. For this reason, PT. Enchantment Denar has a different way to assess customer satisfaction. In practice, the activity of evaluating the level of customer satisfaction must be done with a good and appropriate method. Fuzzy Servqual method was chosen to assess and rank the level of customer satisfaction. This study aims to determine the level of customer satisfaction with the services of PT. Enchantment Denar and analyze service factors that must be improved and quality improved. The results of the study show that the gap value is negative, it can be said that the services provided by PT. Denar Charm has not satisfied the customer's heart. Then the lowest result of the gap is -0.334 of the empahty variable and the highest result is -1.137 in the responsiveness variable. Therefore PT. Enchantment Denar must further increase the lack of results so that in the future PT. Denar Charm is very good service for the customer.

scholarly journals A Study of Customer Satisfaction on Online Trading System Application of Securities Company in Indonesia Using Servqual

2015 ◽  
Vol 9 (1) ◽  
pp. 19
Author(s):  
Hery Hery ◽  
Riswan Efendi Tarigan
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
System Application ◽  
Quality Factors ◽  
Trading System ◽  
Related Factors ◽  
Securities Company ◽  
Study Results ◽  
Online Trading

The purpose of this study is to measure the service  quality of online trading system implemented by PT  KDB  Daewoo  Securities  Indonesia.  The study is  a part of the company  efforts to provide  the best solution  services. The study  is performed   to determine the influence of service quality  factors on the customer satisfaction by means of ServQual  method. The method takes  into account  five  independent  variables,  namely, reliability (X1 ),  responsiveness  (X2 ),  assurance  (X3 ), empathy (X4 ), and tangibility (X5 ). Meanwhile,  the cus- tomer satisfaction is considered as the dependent variable (Y ). The population of of the study  is all 67 900 online traders at the company and the sample size is 265 traders. The data are collected via questionnaires and interviews. From the study results, we conclude that the five variables have  significant  influence  on the customer  satisfaction on the online trading system application   at PT KDB Daewoo Securities Indonesia. To  improve  the customer satisfaction, the company  should prioritize the quality- related factors,  and expand  and upgrade  the existing facilities and infrastructures.

scholarly journals University Efforts for Quality to Ensure Epistemological Access

2019 ◽  
Vol 02 (01) ◽  
pp. 81-105
Author(s):  
Irfana Omar ◽  
Muhammad Shahzad Chaudhry
Keyword(s):  
Higher Education ◽  
Customer Satisfaction ◽  
Private Universities ◽  
Private University ◽  
Academic Experiences ◽  
Access To Higher Education ◽  
Satisfaction Level ◽  
Positive Correlation ◽  
Multistage Sampling

The purpose of this study is to explore the existing relationship among the quality of university efforts (teacher efforts and management efforts), the willingness of students to learn and customer satisfaction in order to ensure epistemological access to higher education in private universities of Pakistan. For this purpose, a survey was conducted with 339 students studying in three different faculties of a private university. It was aimed to collect their responses regarding their experiences at the campus about purposeful access to available resources and to measure their satisfaction level with the provided access. The data was collected through multistage sampling. It was found that there is a positive correlation among teacher efforts for epistemological access (TEEA), management efforts for epistemological access (MEEA), and customer satisfaction (CS); whereas, TEEA, MEEA, and CS are negatively correlated with student willingness (SW). It was also found that SW does not act as a mediator between UEQ and CS. The study contributes in the existing literature by accentuating the need for epistemological access by enhancing the willingness of students to learn and by providing quality university efforts to translate academic experiences into successful opportunities in the future.

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