scholarly journals How to improve the assessment of BPM maturity in the era of digital transformation

2021 ◽  
Author(s):  
Marek Szelągowski ◽  
Justyna Berniak-Woźny
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Success Factors ◽  
Process Management ◽  
Business Environment ◽  
Maturity Model ◽  
Process Maturity ◽  
Capability Maturity ◽  
Maturity Assessment ◽  
The Impact

AbstractFor almost 30 years, the way of building business process management maturity models (BPM MMs), the importance assigned to individual maturity levels, and the criteria and critical success factors chosen for BPM maturity assessment have not changed significantly, despite the fact that during those three decades, the business environment and organizations themselves have changed enormously. The impact of hyperautomation and the increasing pace of change require the integration of maturity assessment with the BPM implementation methodology, including the repetition of maturity assessment for selected groups of processes. This causes an urgent need to adapt both process maturity assessment methods and BPM MMs to changing working conditions and business requirements. This conceptual paper is based on a model approach. The framework presented in the article continues and at the same time clearly deviates from the tradition of building BPM MMs on the basis of the Capability Maturity Model (CMM). It proposes a two-stage comprehensive process of organizational process maturity assessment, fully integrated into the process of BPM implementation and further business process management. The presented framework makes it possible to assess the process maturity of Industry 4.0 organizations in which dynamic knowledge-intensive business processes (kiBPs) play a key role in creating value.

scholarly journals Etude exploratoire de l’impact de l'approche processus sur la performance : Cas des entreprises marocaines

2021 ◽  
Vol 17 (27) ◽  
pp. 167
Author(s):  
Abderrazak Benammi ◽  
Kacem Taj
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Success Factors ◽  
Process Management ◽  
Process Approach ◽  
Point Of View ◽  
Balanced Score Card ◽  
Company Performance ◽  
Score Card ◽  
The Impact

La question de l’évaluation de l’impact de l’approche processus sur la performance constitue un domaine d’investigation non encore bien exploré au Maroc. Du point de vue académique, il s’agit d’approfondir les investigations afin d’enrichir les études antérieures portant sur la problématique de l’approche processus et la performance des organisations. Du point de vue management, il s’agit de satisfaire un besoin des entreprises en apportant des éléments de réponses à la question de contribution de l’approche processus à l’amélioration de la performance. En se basant sur le modèle « Business Process Management Maturity » et « Balanced Score Card », une étude qualitative exploratoire a été menée avec dix-sept professionnels (dont trois experts) opérants dans des secteurs d’activités différents, afin de comprendre la possibilité d’application de la recherche notamment l’existence et les insuffisances des construits sur le terrain. Cette étude exploratoire nous a permis d’examiner les facteurs clés de succès de l’approche processus et leur impact sur la performance de l’entreprise marocaine en proposant à la fin un modèle de recherche reliant l’approche processus et la performance. Cette recherche s’est confrontée, néanmoins, à des limites liées à l’étroitesse de l’échantillon et à l’impossibilité d’accéder aux données. Cette étude ouvre de nouvelles perspectives en termes de recherche comme le test du modèle proposé dans divers secteurs afin d’avoir une validité externe. The evaluation of the impact of the process approach on performance is an area of investigation that has not yet been well explored in Morocco. From an academic point of view, it is a question of deepening the investigations in order to enrich previous studies on the problems of the process approach and the performance of organizations. From a management point of view, it is about satisfying a business need by providing some answers to the question on how the process approach contributes to improving performance. Based on the “Business Process Management Maturity” and “Balanced Score Card” model, an exploratory qualitative study was carried out with seventeen professionals (including three experts) operating in different business sectors. This is aimed at understanding the possible application of research and, in particular, the existence and the inadequacies of constructions in the field. This exploratory study help to examine the key success factors of the process approach and their impact on Moroccan company performance by proposing at the end a research model a correlation between the process approach and performance. This research, however, faced limitations related to the small size of the sample and the inability to access the data. This study opens up new perspectives in terms of research such as testing the proposed model in various sectors to obtain external validity.

scholarly journals CONTEMPORARY MANAGEMENT OF BUSINESS PROCESSES WITHIN THE SUPPLY CHAIN OF FASHION INDUSTRY

2020 ◽  
pp. 36-39
Author(s):  
Andrea Dobrosavljević ◽  
Snežana Urošević
Keyword(s):  
Supply Chain ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Demand Management ◽  
Relationship Management ◽  
Customer Relationship ◽  
Fashion Industry ◽  
The Impact

Business processes are present in all types of organizations, regardless of the size or industry within which the organization operates. Successful business process management (BPM) is an indicator of the level of process maturity of the organization. Within the supply chain, it is possible to observe the presence of business processes of a collaborative nature, as BPM relies on the principles of partnership, development, and exchange of information through links that exist within this chain between all actors [1]. Within this paper, BPM in the relations with suppliers and consumers within the supply chain of organizations operating in the fashion industry is considered. Lambert [2] lists eight macro processes that take place in the supply chain, between suppliers, manufacturers, distributors, retailers and end consumers, as follows: customer relationship management, supplier relationship management, demand management, order execution, fl ow management production, product development and commercialization and return management. Within this paper, a research is presented which analyzes the segments of managing collaborative business processes within the supply chain of the fashion industry, based on the responses of 508 managers and employees in the fashion industry in the Republic of Serbia. The needs for the development of certain segments in accordance with the needs of modern business process management have been explored.Scientifi c novelty. The research part of this paper relies on the application of Friedman's test which enables the analysis of the current state of BPM in relations with suppliers and consumers within the supply chain of the fashion industry, expressed through workers' responses with a ranking of their preferences. This paper contributes to the creation of a knowledge base within the research in the fi eld of the impact of BPM on improvements in the supply chain, on the basis of which it is possible to conduct further research and upgrade knowledge.Practical value. The fi ndings derived from the results of research of this type contribute to the development of the business from various aspects. The benefi ts can be refl ected not only through the strengthening of the competitive position but also through the sustainability of business on the basis of adequate application of BPM practices in all business segments. Accordingly, in addition to the scientifi c novelty, which is refl ected in the results of the rese arch work, there is a practical novelty, which is refl ected in the guidelines for the development of modern BPM within the supply chain of the fashion industry.

scholarly journals Identifying Strategies for Managing Critical Success Factors of BPM initiatives in Brazilian Public Organizations

2014 ◽  
Author(s):  
Higor M. Santos ◽  
Carina F. Alves ◽  
George F. Santos ◽  
André L. Santana
Keyword(s):  
Public Sector ◽  
Focus Group ◽  
Business Process ◽  
Business Process Management ◽  
Critical Success Factors ◽  
Success Factors ◽  
Process Management ◽  
Public Organizations ◽  
The Public ◽  
Critical Success

Business Process Management involves theoretical and operationalelements from different areas, being a multidisciplinary field. In previousstudies, we identified critical success factors of BPM initiatives in BrazilianPublic Organizations. In this work, we intend to investigate how to managethese factors. To achieve this goal, we performed a focus group with fiveprofessionals with experience in BPM initiatives within the public sector. Themain contribution of this study is to fill the gap in the literature concerningcritical success factors for BPM initiatives in public organizations.

scholarly journals Is there a Need for Agent-based Modelling and Simulation in Business Process Management?

Organizacija ◽  
2018 ◽  
Vol 51 (4) ◽  
pp. 255-269 ◽  
Author(s):  
Michal Halaška ◽  
Roman Šperka
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Well Being ◽  
Modelling And Simulation ◽  
Simulation Experiments ◽  
Agent Based ◽  
Agent Based Modelling ◽  
Advantages And Disadvantages ◽  
The Impact

AbstractBackground and Purpose: Agent-based modelling and simulation (ABS) is growing in many areas like, e.g., management, social and computer sciences. However, the similar trend does not seem to occur within the field of business process management (BPM), even though simulation approaches like discrete event simulation or system dynamics are well established and widely used. Thus, in our paper we investigate the advantages and disadvantages of agent-based modelling and simulation in the field of BPM in simulation experiments.Design/Methodology/Approach: In our research, we investigate if there is a necessity for ABS in the field of BPM with our own simulation experiments to compare traditional and ABS models. For this purpose, we use simulation framework MAREA, which is a simulation environment with integrated ERP system. Our model is a complex system of a trading company selling computer cables. For the verification of our model, we use automated process discovery techniques.Results: In our simulations, we investigated the impact of changes in resources’ behavior on the outcome of company’s order to cash process (O2C). Simulations experiments demonstrated that even small changes might have statistically significant effect on outcomes of the processes and decisions based on such outcomes. Simulation experiments also demonstrated that the impact of randomly distributed fluctuations of well-being have a diminishing tendency with the increasing number of sales representatives involved in the process.Conclusions: Our research revealed several advantages and disadvantages of using ABS in business process modelling. However, as we show, many of them were at least partially addressed in the recent years. Thus, we believe that ABS will get more attention in the field of BPM similarly to other fields like, e.g., social sciences. We suggested areas in BPM simulations, e.g., modelling of resources, be it human or technological resources, where there is a need for ABS.

scholarly journals Determining the Level of Maturity of the Business Process Management System on the Example of an Agro-Industrial Enterprise

2020 ◽  
Vol 12 (515) ◽  
pp. 446-454
Author(s):  
Dongcheng Wang ◽  
Keyword(s):  
Business Process ◽  
Management System ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Current Level ◽  
Industrial Enterprise ◽  
Maturity Model ◽  
Characteristic Features ◽  
Four Levels

The article is aimed at determining the level of maturity of the business process management system of an agro-industrial enterprise. The existing common approaches to assessing the maturity of the business process management system are identified, their defining features are determined. A definition of maturity of the business process management system of the enterprise is made. The features of the process and enterprise maturity model (PEMM) developed by M. Hammer are described in detail. Four levels of business processes that form the system according to the Hammer model are characterized. The aspects and directions of research of maturity of the business process management system of enterprise according to the PEMM model by M. Hammer are specified. The scale of assessment of the level of maturity of the business process management system of enterprise according to certain criteria is provided. The procedure for assessing the maturity level of the business process management system of the enterprise under research is described and a scale is provided that helps to determine the current level of maturity of the system from the very low to the very high (five such levels are defined in general). Descriptions of the levels of business processes according to the PEMM model are specified in terms of the aspects of Projecting, Contractors, Process Owner, Infrastructure and Indicators. For each aspect, an assessment of the business process management system of the enterprise under research was carried out. The results are presented both by a separate direction and by each aspect of the assessment of the maturity of the business process management system of enterprise. For each aspect of the assessment of the system maturity, the characteristic features are determined, the main disadvantages and achievements are indicated. On the basis of the determined estimates of the business process management system of the enterprise under research, an assessment of the maturity of the business process management system of this enterprise in view of certain aspects is computed, as well as its current level is defined. To identify the most problematic areas in the business process management system, the existing level of maturity of the system is depicted using a petal chart. The main directions of further improvement of the existing system are defined.

scholarly journals Business process management maturity model: Serbian enterprises' maturity level

2012 ◽  
Vol 60 (3-4) ◽  
pp. 190-198
Author(s):  
Marija Andjelkovic-Pesic ◽  
Vesna Jankovic-Milic ◽  
Aleksandra Andjelkovic
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Maturity Model ◽  
Maturity Level

scholarly journals Business Process Management and Outsourcing

2019 ◽  
Vol 8 (11S) ◽  
pp. 469-475
Keyword(s):  
Risk Management ◽  
Organizational Performance ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Essential Aspect ◽  
Operating Profit ◽  
Fundamental Information ◽  
Performance Effects ◽  
The Impact

This paper investigates to appoint the fundamental information about outsourcing implications and emphasizes the essential gains and drawbacks of this paper. The objective of the work is to picture the impact of outsourcing on organizational performance and profitability through risk management and alyzing, comprehending the factors, which influence the process of outsourcing. Studying the efficiency of organizational performance and analyzing the attitude of companies for their improvement using outsourcing is another objective of this research. The aim of outsourcing in corporate/ industry is to evaluate the improvement in the performance of the organizations that was mentioned by researchers in literature. Researchers had analyzed the outsourcing and its implication as an important strategy of company many years ago. The outcome is established to demonstrate outsourcing framework from different prospective. Performance effects are inquired by level of operating profit, acquiring margin return on shareholders’ capital and diminution in employment cost can be the significance of outsourcing, which have been followed by organizations. The liquidity of companies that increase by passage of time is the indication of profit. Moreover, managing the risk is the essential aspect for earning profitability of the project.

scholarly journals Organization and Business Environment Collaborative Model to Increase the Innovation Capacity

2018 ◽  
Vol 24 (1) ◽  
pp. 296-301
Author(s):  
Bogdan Fleaca
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Business Models ◽  
Organizational Innovation ◽  
Business Environment ◽  
Coordination Mechanism ◽  
Current State ◽  
Modern Business ◽  
Innovation Capacity

Abstract The research aims to identify a modern Business Process Management solution to simulate integrated coordination mechanisms with impact on organization’s innovation. From a scientific and socio-economic perspective, the article is aligned with the European innovation trend that supports organizations' preoccupation to introduce innovation and upgrading processes, technologies and business models. The issues that the author has identified and sought to find answers are to identify that mild method of Business Process Management that can be correlated with the dimensions of organizational innovation in areas such as: the organization's infrastructure, partnership between business members, innovation "inside". The second issue is to limit current approaches by analyzing the current state of knowledge. The research has been included within the boundaries of modeling and simulation of business process flows with impact on organizational innovation vectors. Thus, the paper proposes and presents a set of integrated processes of collaboration between the organization and the business environment using Business Process Management as an integrated coordination mechanism of the organization's innovation

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