Quality evaluation criteria for services supplied by elevator companies to residents of residential buildings

Introduction The sector of elevator services is in crisis conditions in Ukraine. The number of elevators which are out of safe period of work is increasing with every year. There are numerous reasons for this situation: lack of financing of elevation services sector, low quality of maintenance,ignoring the rules for using elevators by some residents, vandalism, the absence of state and municipal (in the majority of cities) policies of elevator’s reconstruction. The next important factors is the absence of monitoring of quality of services supplied by elevator companies to residents of residential buildings what is the determinant of safe elevators usage. Methods. Standard methods of statistical analysis, questionnaire have been applied for this research. Results. The sample is elevators in Kharkiv, Poltava and Chernigiv which were installed over 30-40 years ago. The experts are residents of residential buildings who use elevators and representatives of elevator companies. The quality criteria for services supplied by elevator companies to residents of residential buildings have been substantiated for this research. The quality of elevator companies services has been evaluated from the position of representatives of elevator companies as well as point of view of residents of residential buildings with six and seven quality criteria respectively. Discussion. The research has revealed that it is important to continue improvement of methodology of quality evaluation for services supplied by elevator companies to residents of residential buildings as well as the list of corresponding criteria. And this work should be a permanent process. Besides, the methodology of assessment of all the parameters of elevator’s functioning with special devices must be developed. Keywords: elevators, quality, service, criteria, questionnaire, experts, result processing.

Kesejahteraan Psikologis Penerima Bantuan Rehab Rumah di Kabupaten Sidoarjo

This research aims to explore the concept of psychological well-being which associated with the aid program of sub-standart house renovation (RRTLH) in Sidoarjo. This research specifically has urgency in understand the dynamics of psychological well-being on the poor who receives aid program of RRTLH. On many previous studies affirmed that the substandar housing has negative affect and contributing to psychological well-being reduction. In this study, how the aid of RRTLH can provide an illustration process of changing the psychological well-being of poor housing. The research conducting by grounded theory method, is expected to obtain a description the preposition of changing process in psychological well-being on subject of RRTLH. Theory of grounded was take by interview with 13 informant who receives house renovation in Sidoarjo. The data interview is analyzed and grouped into categories, sub theme and theme that correlate with other categories. The result of this research describe that there are three types of changing psychological wellbeing in poverty aid of housing renovation, is the presence of spirit to continue improvement after that, realistic decision making with priority precede the education of children, and self acceptance with the condition of its current. Furthermore, the process of changing the psychological well-being in aid program of poor housing influenced by psychological factor of self concept, perception of poverty aid, and expectation about livable house.

Presenting a Model for Increasing Productivity in Hydropower Plants by Identifying Organizational Complications

The present economical conditions on today’s world require specific point of view and policy making in business agencies. In this competitive world to achieve competence, competitive advantages in order to better governance, organizations need to increase their competitive powers through increasing productivity. One of the fundamental approaches to enhance the productivity level is first identifying the organizational complications then finding solution and implementing the solutions. To shed light on recognizing the firm’s complications and recoverable areas in the business agencies the authors were benefited from the concept of critical factors of success and social capital affect on inter-firm relationships then an empirical model by taking advantage of Deming Continue improvement model was presented. In order to verify and validate the performed research the planned model was accomplished in the Iran hydropower plants. Positive and acceptable results were obtained hydropower complications were identified and removed as well, organizations total factors of productivity improved.

Antiophidian sera sterility control: topics in perspective

The aim of this work is to review the most important topics about the antiophidic sera sterility, including obtaining methods, sterilization procedures and clean room control using Vital Brazil Institute (VBI) as an example. Bibliographical research was performed through Medline, Lilacs, PubMed, ISI and the Fundação Oswaldo Cruz - RJ and VBI Libraries, from 1960 to 2009. The antiophidic sera for human use are immunobiologic products produced in Brazil by three national laboratories, including VBI. Due to the parenteral use, these products should be sterile and pyrogen-free, which demands the microbiological control during the whole fabrication process. The sterility and pyrogen tests are important steps to ensure the quality and safety of these immunobiological products. Thus, these tests are target for continue evaluation and improvement. The most interfering aspects in the consistency and analytical patterns include the proper method selection, sampling, culture conditions and validation criteria. As the national and international legal requirements are cautious with the assays validation and approval of sterile parenteral products; the intrinsic limitations for established assays still require more investigation aiming the continue improvement of the microorganism and contaminants detection methods and optimization of the analysis extent.