scholarly journals Quality evaluation criteria for services supplied by elevator companies to residents of residential buildings

2019 ◽  
pp. 113-120
Author(s):  
Ihor Pylypenko ◽  
Evhen Kaylyk
Keyword(s):  
Quality Evaluation ◽  
Residential Buildings ◽  
Evaluation Criteria ◽  
Quality Criteria ◽  
Point Of View ◽  
Quality Of Services ◽  
Services Sector ◽  
Continue Improvement ◽  
Crisis Conditions

Introduction The sector of elevator services is in crisis conditions in Ukraine. The number of elevators which are out of safe period of work is increasing with every year. There are numerous reasons for this situation: lack of financing of elevation services sector, low quality of maintenance,ignoring the rules for using elevators by some residents, vandalism, the absence of state and municipal (in the majority of cities) policies of elevator’s reconstruction. The next important factors is the absence of monitoring of quality of services supplied by elevator companies to residents of residential buildings what is the determinant of safe elevators usage. Methods. Standard methods of statistical analysis, questionnaire have been applied for this research. Results. The sample is elevators in Kharkiv, Poltava and Chernigiv which were installed over 30-40 years ago. The experts are residents of residential buildings who use elevators and representatives of elevator companies. The quality criteria for services supplied by elevator companies to residents of residential buildings have been substantiated for this research. The quality of elevator companies services has been evaluated from the position of representatives of elevator companies as well as point of view of residents of residential buildings with six and seven quality criteria respectively. Discussion. The research has revealed that it is important to continue improvement of methodology of quality evaluation for services supplied by elevator companies to residents of residential buildings as well as the list of corresponding criteria. And this work should be a permanent process. Besides, the methodology of assessment of all the parameters of elevator’s functioning with special devices must be developed. Keywords: elevators, quality, service, criteria, questionnaire, experts, result processing.

Protection of Customers for Management of Digital Banking Services (Study at PT. BRI Unit Boyolali)

2020 ◽  
Vol 3 (2) ◽  
pp. 170
Author(s):  
Herdian Ayu Andreana Beru Tarigan ◽  
Darminto Hartono Paulus
Keyword(s):  
Information Technology ◽  
Financial Services ◽  
Banking Industry ◽  
Service Innovation ◽  
Quality Of Services ◽  
Legal Research ◽  
Banking Services ◽  
Services Sector ◽  
Financial Services Sector

<p>Increasing competition in the Indonesian banking industry has encouraged many banks to improve the quality of services to customers by utilizing information technology developments. Service innovation in the use of information technology encourages banks to enter the era of digital banking services. However, the development of digital banking services also increases the risks faced by banks. The purpose of this study is to provide an overview of the implementation of digital banking services and customer protection for risks from digital banking services. The method used in this study is an empirical legal research method. The results of this study indicate that the implementation of digital banking services is regulated by OJK Regulation No.12/POJK.03/2018. The existence of this OJK Regulation is expected by banks as providers of digital banking services to always prioritize risk management in the use of information technology. In addition, this study also shows the existence of 2 types of customer protection for the use of digital banking services, namely preventive protection in the form of legislation related to customer protection in the financial services sector and repressive protection in the form of bank accountability for complaints from customers using digital banking services.</p>

scholarly journals A Review of Quality Criteria Supporting Supplier Selection

2013 ◽  
Vol 2013 ◽  
pp. 1-9 ◽  
Author(s):  
Mohammad Abdolshah
Keyword(s):  
Supplier Selection ◽  
Quality Evaluation ◽  
Selection Process ◽  
Quality Criteria ◽  
Loss Functions ◽  
Decision Criteria ◽  
Academic Literature ◽  
Extensive Search ◽  
Novel Method

This paper presents a review of decision criteria reported in the literature for supporting the supplier selection process. The review is based on an extensive search in the academic literature. After a literature review of decision criteria, we discuss the most important criteria: quality. Then different methods and factors for assessing the quality of supplier are discussed. Results showed that all methods and factors mentioned in this paper are not appropriate tools for quality evaluation. Moreover, we propose a novel method (using loss functions) in order to assess the quality of suppliers.

scholarly journals Status of the quality of education and accountability unit in the educational process from the point of view of the principals of Kasbah Al Mafraq schools: واقع الاستفادة من وحدة جودة التعليم والمساءلة في العملية التربوية من وجهة نظر مديري مدارس قصبة المفرق بالأردن

2020 ◽  
Vol 4 (7) ◽  
Author(s):  
Muneera Abdalkareem Alshdefat
Keyword(s):  
Evaluation Criteria ◽  
Educational Leaders ◽  
Educational Process ◽  
Point Of View ◽  
Quality Of Education ◽  
Development Methodology ◽  
Low Degree ◽  
Study Results ◽  
The Status

This Present study aimed at finding out the Status of the quality of education and accountability unit in the educational process from the point of view of the principals of Kasbah Al Mafraq schools To achieve the goal of the study, a descriptive development methodology was developed, which was developed in three areas (evaluation criteria, cooperation and coordination, feedback and incentives) (21) items, and verified their validity and stability, and then distributed to the sample of the study consisting of (167) managers and directors in schools Kasbah Mafraq. The study results showed that the degree of appreciation and the reality of Status of the quality of education and accountability unit in the educational process from the point of view of the principals of Kasbah Al Mafraq schools was at low degree The average of the tool as a whole was (2.00) with a standard deviation of (.55) and at the level of domains, All of them were rated low, with feedback and incentives having the highest average (2.09) followed by evaluation criteria (2.00) and cooperation and coordination (1.90), and the results showed that there were no statistically significant differences in The study sample of the Status of the quality of education and accountability unit in the educational process from the point of view of the principals of Kasbah Al Mafraq schools, according to gender, at the macro level of the instrument and on all dimensions. The study recommended in light of those results the necessity for that efforts should be join efforts to support and deepen the concept of quality of education and accountability, cooperation and coordination between the quality unit of education and accountability and educational leaders, and try to provide incentives and thanks to those who deserve it, to achieve the concept of guidance and support.

scholarly journals Conceptual analysis of the notion of quality of services

2009 ◽  
Vol 50 ◽  
Author(s):  
Jérémy Besson ◽  
Albertas Čaplinskas
Keyword(s):  
Quality Of Service ◽  
Conceptual Analysis ◽  
Object Oriented ◽  
Point Of View ◽  
Quality Of Services ◽  
Software Systems ◽  
Service Oriented

In the last decade the component technologies have evolved from object-oriented to serviceoriented ones. Services are seen as utilities based on a pay-for-use model. This model requires providing and guaranteeinga certain Quality of Service (QoS). However, QoS and even a service itself can be defined and understood in many different ways. It is by far not obvious which of these approaches and in what extent they should be used when developing service-oriented software systems. This paper analyzes the notion of QoS namely from this point of view.

Exergy Quality of Buildings

2014 ◽  
Vol 899 ◽  
pp. 30-35 ◽  
Author(s):  
Ferenc Kalmár
Keyword(s):  
Energy Content ◽  
Residential Buildings ◽  
Building Energy ◽  
Primary Energy ◽  
Point Of View ◽  
Specific Method ◽  
Energy And Exergy ◽  
Country Specific

Energy labeling of buildings is accepted and used in all European countries. Depending on the yearly specific primary energy consumption the energy quality of a building is expressed using a country specific method. Consequently primary energy is the basis of building energy class. Primary energy is obtained using different country specific transformation factors for gas, electricity, wood, biomass etc. However different quantities of warm water and steam can have the same energy content. Calculating the exergy content of used energy a better classification of buildings can be achieved. This paper presents a method to analyze residential buildings from exergy point of view. It was found a transformation factor between energy and exergy: 0.075.

Defects of Steel Sheets Joined by Laser Welding

2020 ◽  
Vol 405 ◽  
pp. 240-244
Author(s):  
Atila Drotár ◽  
Pavol Zubko ◽  
Alicia Mašlejová ◽  
Peter Kalmár ◽  
Peter Vranec ◽  
...  
Keyword(s):  
Quality Evaluation ◽  
New Technologies ◽  
Sheet Thickness ◽  
Relative Displacement ◽  
Point Of View ◽  
Cutting Edge ◽  
Butt Welding ◽  
Steel Sheets ◽  
Shear Edge

Introduction of new technologies demands a new access to quality evaluation of products. Joining of steel sheets with laser butt welding requires increased demand on precision of welded sheet ends alignment as well as condition of cutting edge. Moreover, increased requirements are placed on purity of environment, flatness of strips, gases, etc. The paper deals with evaluation of quality of laser butt welds of steel sheets and description of defects which could occur on welds from the metallographic point of view. The influence of relative displacement of welded strips ends alignment, different relative sheet thickness alignment, welding gap size and quality of sheet shear edge on quality of weld will be described. The most significant effect on quality of weld joints and their final mechanical properties has relative position of strip ends and geometry of cutting edge.

Quality Evaluation of Health Care Establishment Utilizing Fuzzy AHP

2017 ◽  
Vol 8 (4) ◽  
pp. 83-120 ◽  
Author(s):  
Mohammad Azam ◽  
Mohamed Rafik Noor Mohamed Qureshi ◽  
Faisal Talib
Keyword(s):  
Health Care ◽  
Set Theory ◽  
Fuzzy Set Theory ◽  
Quality Evaluation ◽  
Fuzzy Ahp ◽  
Quality Criteria ◽  
Human Cognition ◽  
Multiple Components ◽  
Health Care Establishment

Quality evaluation of healthcare establishment (HCE) is a difficult process as it involves multiple components of quality criteria with various factors and sub-factors therein. Further, the quality criteria are not universally standardized. The subjective evaluation in itself is not reliable as a tool so that available HCEs may be investigated for selecting the best among them. Thus, to avoid vagueness and imprecision due to process of human cognition the need to evolve a useful method for evaluation of quality of HCE was essentially required. To achieve such an objective three well established HCEs from northern cities of India have been studied. An Integrated Quality Model designed for HCE (Azam et al., 2012a, 2012b) and specifically tested previously with the AHP study by the authors (Azam et al., 2015) with its components, parameters and factors sub-factors has been utilized to evaluate the quality aspects of HCEs forming subjects of the current study. Further, the standard formula of Fuzzy AHP methodology with the application of fuzzy set theory was applied to the multiple components of the quality criteria with various factors and sub-factors therein pertaining to various HCEs forming the subject of the study. Quality of the HCEs thus could be evaluated empirically avoiding vagueness due to human cognition factors. Utilizing this methodology respective rankings of HCEs could also be assigned among them with practical utility to maintain the required quality of their services. Quality evaluation of Health Care Establishment utilizing Fuzzy AHP along with fuzzy set theory is a unique method which will benefit the client patients to select the best HCE among the available alternatives of HCEs. It also helps the managers to improve the business by allocating scarce resources wherever critically required to improve various quality components criteria factors and sub-factors of their HCEs.

Nondestructive Quality Evaluation From a Horticulturist's Point of View

1978 ◽  
Vol 41 (1) ◽  
pp. 63-66 ◽  
Author(s):  
W. E. BALLINGER ◽  
W. F. McCLURE ◽  
E. P. MANESS ◽  
W. B. NESBITT ◽  
D. E. CARROLL ◽  
...  
Keyword(s):  
Quality Evaluation ◽  
Fruits And Vegetables ◽  
Quality Characteristics ◽  
Point Of View ◽  
High Quality ◽  
Nondestructive Techniques ◽  
Nondestructive Quality

Application of nondestructive sorting of fruits can be direct or indirect. Direct applications involve mainly objective means of establishing grades and quality of fruits and vegetables, as well as use of light-sorting and other nondestructive means for determining when a crop should be harvested or whether it should be marketed fresh or processed immediately. Indirect applications might be termed “research” usage of nondestructive sorting. Plant breeders would find nondestructive techniques useful for rapidly evaluating quality characteristics during the development of high quality cultivars. Physiologists could utilize it to rapidly determine the effects of treatments upon the quality of the commodity. Examples of development of techniques of light-sorting of blueberries and grapes for ripeness are discussed.

INFORMATION AND ANALYTICAL SYSTEM FOR OBTAINING AN INTEGRATED ASSESSMENT OF THE QUALITY OF EDUCATIONAL SERVICES FROM THE POSITION OF CONSUMERS

2019 ◽  
Vol 6 ◽  
pp. 41 ◽  
Author(s):  
Tatiana Azarnova ◽  
Sergey Barkalov ◽  
Yulia Bondarenko ◽  
Natalia Kalinina
Keyword(s):  
Quality Assessment ◽  
Online Survey ◽  
Swot Analysis ◽  
Quality Criteria ◽  
Educational Services ◽  
Quality Of Services ◽  
Processing Technologies ◽  
Algorithmic Support ◽  
Analytical System

The aim of the research study is the description of the information analytical system developed by the authors for the formation of an integral linguistic assessment of the quality of educational services from the perspective of three main groups of consumers: employers, students and young professionals. The computation of the integral linguistic quality assessment is based on specially structured information obtained in the course of a voluntary online survey of consumers on specialized quality criteria for groups. A site has been developed for the online survey. The algorithmic support of the information-analytical system is based on the methods SERVQUAL, SWOT-analysis and fuzzy linguistic information processing technologies. The tools of the information analytical system allow us to obtain: linguistic assessments of the quality of services from the perspective of each group of consumers, an integral quality assessment for all consumers and automatically build a SWOT analysis matrix to develop a strategy to improve the quality of the analysed services. In accordance with modern standards of quality management, the approach to quality assessment laid down in the methodology for generating results uses the assumption that the consumer assesses the quality of services based on a comparison of his/her expectations and perceptions of the service during its receipt.  

scholarly journals EVALUATION OF DIAGNOSTIC QUALITY CRITERIA OF EMERGENCY CARE FOR DISEASES OF SURGICAL PROFILE AT EMERGENCY DEPARTMENTS

2020 ◽  
Vol 21 (3) ◽  
pp. 11-17
Author(s):  
R. R. Alimov ◽  
A. G. Miroshnichenko ◽  
E. L. Lataria ◽  
I. A. Turov
Keyword(s):  
Emergency Medicine ◽  
Medical Care ◽  
Diagnostic Criteria ◽  
Emergency Care ◽  
Emergency Departments ◽  
Quality Evaluation ◽  
Evaluation Criteria ◽  
Quality Criteria ◽  
Diagnostic Quality ◽  
High Level

The article presents an analysis of diagnostic criteria of quality evaluation for emergency medicine and specialized medical care in emergency departments. The results of the study of emergency medicine care in compliance with quality evaluation criteria showed that in groupe of general criteria for quality evaluation it was achieved in 100 prc cases, in groupe of evaluation criteria of extent of medical aid - in 97,4 prc cases, n groupe of evaluation criteria of timely diagnosis and treatment — 98,2 prc. It also shows the high level of medical care in this department.

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