Research on the Influence of Emotional Intelligence and Emotional Labor on the Service Recovery Effect of Online Travel Agency

At present, online travel agency (OTA) service failure events emerge continually, which makes the OTA service operation mode face new challenges. This study uses the situational experiment method to explore the effects of OTA employees’ emotional intelligence and emotional labor (surface behavior and deep behavior) on the effect of service recovery. The results show that the emotional intelligence of OTA employees has a positive impact on the surface behavior and deep behavior; the emotional intelligence and deep behavior of employees have a significant positive impact on service recovery satisfaction, but the positive impact of employees’ surface behavior on service recovery satisfaction is not statistically significant; finally, service recovery satisfaction has a positive impact on customer loyalty. This study helps to better explain the mechanism of OTA service recovery effect and provides a theoretical reference for improving the service recovery effect of OTA.

Tunable Wettability Pattern Transfer Photothermally Achieved on Zinc with Microholes Fabricated by Femtosecond Laser

A quickly tunable wettability pattern plays an important role in regulating the surface behavior of liquids. Light irradiation can effectively control the pattern to achieve a specific wettability pattern on the photoresponsive material. However, metal oxide materials based on light adjustable wettability have a low regulation efficiency. In this paper, zinc (Zn) superhydrophobic surfaces can be obtained by femtosecond-laser-ablated microholes. Owing to ultraviolet (UV) irradiation increasing the surface energy of Zn and heating water temperature decreasing the surface energy of water, the wettability of Zn can be quickly tuned photothermally. Then, the Zn superhydrophobic surfaces can be restored by heating in the dark. Moreover, by tuning the pattern of UV irradiation, a specific wettability pattern can be transferred by the Zn microholes, which has a potential application value in the field of new location-controlled micro-/nanofluidic devices, such as microreactors and lab-on-chip devices.

Investigations on Surface Behavior of Electro-Less Nickel Phosphorus Coatings with Nano Additives on Magnesium Alloy Used In Automotive Applications

To enhance the damage and corrosion behaviour for alloys, the coating is found because of the maximum fitted technique. Mg-based alloys have a good range of business application. These alloys show a high specific strength but bad attire and corrosion resistance. A standard coating of Cu, Ni & Zn etc. provides a physical barrier against the wear and tear rate and corrosion attack of magnesium substrate. In the recent study, plating Ni-P was thru going on AZ91 composite by immersing samples into Nickel sulphate bath in the existence of surfactants. The study of the mechanism of Ni-P deposits was studied utilizing SEM. Ni-P coating was coated consistently within the existence of surfactants. Result of surfactant and Result of Nano-additives ZnO, Al2O3 and SiO with various quantities were examined. 0.5 g/l Nano Al2O3 additive-enhanced the deposition of Ni-P on AZ91 magnesium composite and hereafter the similar consequences are detected just in case of SiO accumulation. Effect of ZnO was also noticed. So is extremely clear that Ni-P coating is extremely effective to scale back the corrosion and rise the wear and tear behaviour if it's used together with Nano additive and therefore the surfactants.

Coronavirus COVID-19 surface properties: Electrical charges status

Aim of this work is to analyze the coronavirus viral surface properties related the pattern of electrical features. This chemical physical property is relevant and crucial to set profile of diffusion, severity of disease, efficacy of therapeutic strategy and in order to search new way to fight COVID-19 and the NEW VARIANT. The phenomena of immune evasion and the different pattern of efficacy towards variants of some vaccine or some antibodies combination produce the need to verify if considering the electrical feature of viral surface can be a right tool or not. As result of this research it is possible to submit to the scientist that the viral surface properties and electrical feature can be an element to be considered in various preventive or treatment measure. The specificity of action of some vaccine or antibodies seem to tell us that also the aspecific methods are useful. A specific chemico physical factors can influence the electrical charges viral surface behavior. Hpertonic saline solution, humidity, electrical charge barrier in mask are simply example of the effect. That can be obtained action on viral surface chemico -physical properties.

2D vs 3D tracking in bacterial motility analysis

<abstract> <p>Digital holographic microscopy provides the ability to observe throughout a large volume without refocusing. This capability enables simultaneous observations of large numbers of microorganisms swimming in an essentially unconstrained fashion. However, computational tools for tracking large 4D datasets remain lacking. In this paper, we examine the errors introduced by tracking bacterial motion as 2D projections vs. 3D volumes under different circumstances: bacteria free in liquid media and bacteria near a glass surface. We find that while XYZ speeds are generally equal to or larger than XY speeds, they are still within empirical uncertainties. Additionally, when studying dynamic surface behavior, the Z coordinate cannot be neglected.</p> </abstract>