Effect of Barber Shop Servicescape on Customer Satisfaction and Revisit Intention

The purpose of this study was to investigate the effect of Barber Shop servicescape on customer satisfaction and revisit intention. After setting the barbershop servicescape factors as aesthetics, convenience, cleanliness, and air-conditioning environment, the relationship between the barbershop's servicescape evaluation and customer satisfaction and revisit intention was verified. The research results are as follows. First, the age of users is in their 30s and 40s, accounting for 69% of the total, with college graduates accounting for half of them, and office workers were the most common. Married people earning less than 3 to 4 million won also accounted for the majority. Second, the customer's use of Barber Shop Servicescape showed the highest number of visits from 8 to 12 weeks, and the frequency of visits by those in their 30s and younger was high once every 4 weeks. In the case of single people, the number of visits more than once every 4 weeks was relatively higher than that of married people, and the reason for using the barber shop was to maintain style. Third, as a result of examining the tangible, responsive, and reliable dimensions of Barber Shop users, the level evaluation of Barber Shop servicescape by age was more meaningful than other areas in all areas (esthetics, convenience, cleanliness, air-conditioning environment) in their 30s and 40s. level was highly rated. Fourth, as a result of examining the effect of Servicescape on customer satisfaction and re-visit intention, the correlation between Barber Shop Servicescape evaluation and customer satisfaction was (.781) and that with re-visit intention (.618) showed a significant correlation. As a result of the evaluation of Barber Shop Servicescape by age, it was found that those in their 30s and 40s evaluated more significantly than other age groups in all areas. By educational background, the most significant results were found among those who graduated from a junior college and those who earned 5 million won or more. By marital status, it was found that the unmarried group evaluated significantly, and by the type of barber shop, it was found that the franchise was more significant than the individual shop. When looking at the effect of Barber Shop servicescape on customer satisfaction and revisit intention, the effect on customer satisfaction was R=.781 and the effect on revisit intention was R=.618, indicating that the effect on customer satisfaction was slightly larger. As a result of these results, it was possible to establish that the service landscape of Barber Shop affects customer satisfaction and re-visit intention.

PEMANFAATAN UJI KOMPETENSI DENGAN GOOGLE FORM PADA PEMBELAJARAN PELATIHAN KEMANDIRIAN LEMBAGA PEMASYARAKATAN (LAPAS) JAKARTA

Pengabdian masyarakat ini bertujuan untuk mengetahui pemanfaatan google form saat ujian pada saat pelaksanaan Pelatihan Kemandirian di Lembaga Pemasyarakatan Jakarta Tahun 2021. Pelatihan kemandirian merupakan suatu pelayanan bagi warga binaan berupa pelatihan kemandirian di bidang manufaktur seperti kegiatan kecakapan hidup pengelasan, perbaikan ac, pembuatan kandang burung, dan lain lain bidang jasa seperti barber shop, digital printing, sablon dan lain lain. Bidang agrobisnis seperti budidaya tanaman dan budidaya ikan, ayam, dan lain lain, dan terakhir bidang boga mulai dari masakan nusantara, internasional, kue basah dan kue kering serta minuman kekinian dan jamu aserta barista. Setelah warga binaan mendapatkan materi pelatihan akan diakhiri dengan ujian, dan pelatihan kemandirian menggunakan layanan google form sebagai alat untuk mengambil nilai, selain hemat waktu, tenaga, juga dalam apliaksi google form bisa langsung di skoring, sehingga dapat dilihat statistik nilai dari jenis pelatihan bidang yang mendapatkan skor dari masing masing warga binaan sebagai peserta. Pada pelatihan kemandirian ini bidang tata boga yang mendapatkan nilai tertinggi sampai 100 dari 1 warga binaan dan nilai yang sering muncul di skor 80, sedangkan bidang dengan tingkat skoring terendah dari bidang lain yaitu pengelasan dengan skor tertinggi 75 dan skor terendah 40. Bidang lainnya seperti sablon dan pembuatan hand saniziter berada dengan nilai yang sering muncul atau modus 85.

Economic analysis of two kinds of water heaters in service industry

Taking a barber shop in Dezhou City of Shandong Province as an example, this paper calculates the required heat by using 300 liters of 40 °C hot water every day, introduces the working principle and system characteristics of electric water heater and solar water heater, selects the mainstream products in the market, and calculates the use cost. The comparison shows that the price of electric water heater is low, but the annual cost is high; the price of solar water heater is high, but the annual cost is low.

Ybor City

Gálvez dedicates this section of the book largely to descriptions of the emigrant community in Ybor City, with entries on outstanding personalities and their activities in support of the Cuban War of Independence. He also includes a discussion of the Italian community in Tampa. Most notable in this section are accounts of Gálvez’s employments: his audition and work as a lector (reader) in a cigar factory that illuminates many aspects of this legendary practice; and an account of his travails as a door-to-door salesman. Entries in this section include: Pachata, My Valise, The Mockingbirds, Bonifacio Byrne, Suna Echemendía, La Estrella Solitaria, The Volunteers, The Railroad Station, His Shadow, Barber Shop, Liceo Cubano, The Sanchez Sisters, Federico de la Torre Club, An Audition for Lector, Ramón Rivero, Ice, Cherokee Club, Carolina la Patriota, From the Countryside, Juan Arnao, Carbonell’s Bookstore, Carriages, The Reading, and The Café.

Geographic Information System for Booking Beauty Salon and Barber Shop with an Android-Based ECRM Approach

Beauty salons and barber shop are a necessity for almost everyone. Nowadays, the business processes of them mostly still use conventional methods. The method gives obstacles to customers who have a lot of activities, for example, they have to come directly to the beauty salon or barber shop to take the queue. In addition, it is hard to promote, communicate and assess without E-CRM media. The location is also difficult to find because there is no guide mark on Google Maps. The Geographic Information System for Booking Beauty Salon and Barber Shop provides solutions for making scheduled bookings and transactions by using the e-CRM approach as in the application of promotional features to attract customers. There are some features offered in the application, such as chat features for communication, rating and review features to assess the services obtained, and route feature as a solution to show the location of selected vendors. The implementation process requires an Android smartphone and a computer device with software including Android Studio, SQLYog, XAMPP, and Visual Studio Code. The results of the implementation of the system based on the questionnaire showed 25.8% answered 'excellent', 45.7% answered 'good', 28.3% answered 'enough', and 0.2% answered 'bad'.

ANALISIS OPTIMALISASI WAKTU LAYANAN POTONG RAMBUT PADA TAKILISH BARBER SHOP DENGAN MODEL ANTRIAN

This study aims to analyze the optimization of haircut service time at the Takilish Barber Shop using a single channel - single phase queue model. Primary data from observations and interviews with the concerned visitors used in this study were processed using Microsoft Excel with a single phase single channel queue structure and model A (MM/1) of queuing model. The results showed that the service at Takilish Barber Shop is not yet optimal, including in terms of service time, because of the high service level of the server, which causing a lot of free time that is not used optimally.