Klasifikasi Keluhan Tamu Mengenai Pelayanan Front Office di The Westin Resort Nusa Dua Bali Berdasarkan Ulasan pada Tripadvisor

The purpose of this study is to discover the reasons and effects of recurring complaints based on the classification of guest complaints about Front Office services at The Westin Resort Nusa Dua Bali, in order to identify alternative methods to reduce the number of guest complaints. The data was gathered through documentation on TripAdvisor and an interview with the Front Office Manager, and the data analysis technique applied was descriptive qualitative. The analysis's findings revealed the reasons and consequences of guest complaints about Front Office services, which were classified into two categories: service-related complaints and attitudinal issues. Furthermore, the front office service procedures have not achieved 100 percent compliance with the SOP during the guest cycle. In the case of attitudinal complaints and service-related complaints, the reason of the complaints was determined as a disparity in SOP. This research was effective in enhancing comprehension of the reasons and effects of guest complaints regarding Front Office services on Online Travel Agents. Based on the research that has been conducted, suggestions should be addressed to hotel management as an alternate option to reduce problems that have occurred by enrolling in training.

Epilogue

The book you’ve been reading can only be a vignette, a brief description of an evolving field; life goes on. Most happily, so too has Nancy’s life. Her kidney transplant was in May 2016, and she was able to come back quickly to her old job as full-time office manager at a thriving physical therapy clinic where she’s highly esteemed by both staff and patients. She told me,...

Razvoj kompetenčnega modela projektne pisarne Biotehniškega centra Naklo

The paper presents the process of setting up the competency model of the Project Management Office of the Naklo Biotechnical Centre where professional generic and professional specific competencies are identified and defined for individual work posts: project office manager, project manager, project coordinator and expert. The complexity of the competencies of the employees are of large range and highly dispersed. They often manage several roles at the same time and their work involves coordination of number interrelated fields and phases of project work in order to achieve the objectives and results of the project. The identification and description of individual competencies enables the set-up of the first competency model of the Project Management Office of the Naklo Biotechnical Centre, which is a database of competencies. Combinations of knowledge, skills, behaviour and personal characteristics are defined and expected to be mastered by the project office employees. For the organisation, the model represents the adequate tool for further development of different staff providing systems and management of the work of the project office employees.

«2022 wird ein entscheidendes Jahr»

Wie weiter mit der Kreislaufwirtschaft in der Schweiz? Und was konkret unternehmen grosse Verpackungshersteller wie Tetra Pak in Sachen Nachhaltigkeit? PACKaktuell fragte nach bei Caroline Babendererde, Sustainability Director Tetra Pak DACH, und Dr. Josef Meyer, Tetra Pak Key Account Director und Sales Office Manager Austria and Switzerland.

Publishing now and in the future

Kim Clube, editorial office manager, reviews the changing faces of the RAS journals.

The Development of Thematic Tourist Village of Mulyaharja Bogor Based on Community Empowerment Approach

The study aims to find out the solving method for problems in the thematic tourist village of Mulyaharja and designing the development of thematic tourism village model based on a community empowerment approach. This study is qualitative with an action research method. There are five respondents, i.e. chief of the village office, secretary of the village office, manager of the thematic tourist village, leader of mature farmer group and chief of youth group organization. This study was undertaken from February, 2018 to September, 2019. The generated outcomes are a solving problem method as solving steps chart, which consists of an explanation of the problem, solving and progress report each aspect, institutional, vision, activity, amenities, accesbility and entrepreneurship aspect. Furthermore, the model designed for development of thematic tourist village based on community empowerment is a circle with series of steps of eleven steps that connected each other and continuity. The series of steps are 1) choosing the candidate of partner village; 2) deciding the category of tourist village; 3) executing the MoU; 4) determining the program targets; 5) identifying the potentials of tourist village; 6) managing the empowerment programs; 7) implementing the assistance programs; 8) directing the college resources; 9) promoting the outcome of program; 10) evaluating the program and 11) mapping the stakeholder based on their proactive involvements. Keywords: Development, Thematic Tourist Village, Community Empowerment Approach

Strategies to Improve Annual Diabetic Foot Screening Compliance at a Family Clinic

The project site is a primary care practice in Southeast Texas that provides efficient and easily accessible preventive care to patients of all ages and demographics. Given that Texas has the highest uninsured rate in the United States, this clinic also prides itself on offering affordable options for self-pay patients. The clinic is staffed by two providers, an office manager, two medical assistants, a biller, and a front desk clerical staff member. This family clinic is unique in that it serves as a teaching clinic for medical, nurse practitioner, and physician assistant students. Healthcare professional trainees are directly supervised by licensed providers during their learning experience. The clinic treats ~2,000 patients annually, 156 of which have been diagnosed with diabetes. Of those with diagnosed diabetes, 70% are >50 years of age.

Strategies to Improve Annual Diabetic Foot Screening Compliance at a Family Clinic

The project site is a primary care practice in Southeast Texas that provides efficient and easily accessible preventive care to patients of all ages and demographics. Given that Texas has the highest uninsured rate in the United States, this clinic also prides itself on offering affordable options for self-pay patients. The clinic is staffed by two providers, an office manager, two medical assistants, a biller, and a front desk clerical staff member. This family clinic is unique in that it serves as a teaching clinic for medical, nurse practitioner, and physician assistant students. Healthcare professional trainees are directly supervised by licensed providers during their learning experience. The clinic treats ~2,000 patients annually, 156 of which have been diagnosed with diabetes. Of those with diagnosed diabetes, 70% are >50 years of age.