Client Perspective

2012 ◽  
pp. 69-100
Author(s):  
Kenneth P. Birman
Keyword(s):  
Client Perspective

A client perspective on creating and delivering social value

2021 ◽  
pp. 150-169
Author(s):  
Miranda Plowden ◽  
Ani Raiden ◽  
Andrew King
Keyword(s):  
Social Value ◽  
Client Perspective

Life style changes in a cardiac rehabilitation program: The client perspective

1989 ◽  
Vol 3 (2) ◽  
pp. 43-55 ◽  
Author(s):  
Marilyn D. Frenn ◽  
Debra S. Borgeson ◽  
Helena A. Lee ◽  
Gladys Simandl
Keyword(s):  
Cardiac Rehabilitation ◽  
Life Style ◽  
Rehabilitation Program ◽  
Cardiac Rehabilitation Program ◽  
Client Perspective ◽  
Life Style Changes

scholarly journals Can digital solutions help in the minimization of out-of-home waste? An analysis from the client and business perspective

2019 ◽  
Vol 122 (5) ◽  
pp. 1341-1359 ◽  
Author(s):  
Luca Secondi ◽  
Ludovica Principato ◽  
Giovanni Mattia
Keyword(s):  
Food Waste ◽  
Central Italy ◽  
Food Service ◽  
Service Level ◽  
Client Perspective ◽  
Content Type ◽  
Award Winning ◽  
Home Food ◽  
Business Perspective ◽  
Development Goals

Purpose Halving food waste has been included within the 17 UN Sustainable Development Goals. Food wasted out-of-home is the second source of food waste. However, the majority of the studies have focused on home generated food waste, and still little is known about out-of-home food waste and how it is managed by food service companies. The purpose of this paper is to adopt a double perspective in analyzing food waste generated at a food service level, by focusing on both the client and business perspective. Design/methodology/approach First, from the client perspective, the authors aim at analyzing consumer out-of-home habits, self-reported waste quantification, and doggy bag usage by reporting the results of an exploratory survey which involved 411 individuals living in central Italy. Second, from a business perspective, the authors analyzed an award-winning practice that manages out-of-home food waste in Italy by combining food surplus management and digital solutions with a profitable business model innovation. Findings Results obtained from the two perspectives of analysis support the need of business investments in innovations and digital solutions, in order to meet client needs and behavior, thus contributing to better manage and reduce food surplus and waste. Practical implications This study will raise practitioners’ knowledge on the advantages of digital solution in food surplus management, along with a better comprehension on food waste behavior from the client perspective. Originality/value This is the first study that analyses out-of-home waste from both the client and business perspective, emphasizing how digital solutions can help in reducing the phenomenon.

Federalism and Policy Implementation

2020 ◽  
Author(s):  
Kenneth Wiltshire
Keyword(s):  
Public Policy ◽  
Policy Implementation ◽  
Public Policies ◽  
Daily Lives ◽  
Client Perspective ◽  
National Policies ◽  
Implementation Phase ◽  
Form Of Government ◽  
Federal Form

Implementing public policies in federations involves clashes of concept and practice. In its design, federalism is not particularly conducive to the formulation and implementation of public policy because the acclaimed strengths of a federal form of government, including diversity, fragmentation of power and sovereignty, and responsiveness to regional and cultural interests, all serve to make the introduction of national policies complex and challenging. This is especially the case regarding the implementation phase of policies which tends to be a most difficult task given the layers and negotiating steps through which policies must pass before being delivered to clients. Success in implementing public policies in federations requires a mixture of strategies that can range from coercion to collaboration and cooperation. Achieving performance with accountability throughout this process has proven difficult in most federations. Moreover most of the literature has avoided the client perspective, in particular whether citizens really care about the vagaries of federal arrangements as they simply want to see the programs that affect their daily lives delivered efficiently, effectively, and accountably.

scholarly journals Expectations and experiences of psychological therapy from the client perspective: a qualitative study

2020 ◽  
pp. 1-11
Author(s):  
Joanna Brooks ◽  
Rachael Bratley ◽  
Leigh Jones ◽  
Nigel King ◽  
Mike Lucock
Keyword(s):  
Qualitative Study ◽  
Psychological Therapy ◽  
Client Perspective
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