Trust on Service Robots: A Pilot Study on the Influence of Eyes in Humanoid Robots During a VR Emergency Egress

2020 ◽  
pp. 580-591
Author(s):  
André Diogo ◽  
Hande Ayanoglu ◽  
Júlia Teles ◽  
Emília Duarte
Keyword(s):  
Pilot Study ◽  
Humanoid Robots ◽  
Service Robots

scholarly journals Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses

2019 ◽  
Vol 56 (4) ◽  
pp. 535-556 ◽  
Author(s):  
Martin Mende ◽  
Maura L. Scott ◽  
Jenny van Doorn ◽  
Dhruv Grewal ◽  
Ilana Shanks
Keyword(s):  
Experimental Studies ◽  
Humanoid Robots ◽  
Service Robots ◽  
Negative Consequences ◽  
Human Identity ◽  
Social Affiliation ◽  
Consumer Responses ◽  
Compensatory Responses ◽  
Status Goods ◽  
Service Experiences

Interactions between consumers and humanoid service robots (HSRs; i.e., robots with a human-like morphology such as a face, arms, and legs) will soon be part of routine marketplace experiences. It is unclear, however, whether these humanoid robots (compared with human employees) will trigger positive or negative consequences for consumers and companies. Seven experimental studies reveal that consumers display compensatory responses when they interact with an HSR rather than a human employee (e.g., they favor purchasing status goods, seek social affiliation, and order and eat more food). The authors investigate the underlying process driving these effects, and they find that HSRs elicit greater consumer discomfort (i.e., eeriness and a threat to human identity), which in turn results in the enhancement of compensatory consumption. Moreover, this research identifies boundary conditions of the effects such that the compensatory responses that HSRs elicit are (1) mitigated when consumer-perceived social belongingness is high, (2) attenuated when food is perceived as more healthful, and (3) buffered when the robot is machinized (rather than anthropomorphized).

scholarly journals Domo Arigato Mr. Roboto

2016 ◽  
Vol 20 (1) ◽  
pp. 43-58 ◽  
Author(s):  
Jenny van Doorn ◽  
Martin Mende ◽  
Stephanie M. Noble ◽  
John Hulland ◽  
Amy L. Ostrom ◽  
...  
Keyword(s):  
Social Cognition ◽  
Social Presence ◽  
Service Providers ◽  
Humanoid Robots ◽  
Psychological Ownership ◽  
Service Robots ◽  
Future Research ◽  
Related Factors ◽  
Novel Concept ◽  
The Relationship

Technology is rapidly changing the nature of service, customers’ service frontline experiences, and customers’ relationships with service providers. Based on the prediction that in the marketplace of 2025, technology (e.g., service-providing humanoid robots) will be melded into numerous service experiences, this article spotlights technology’s ability to engage customers on a social level as a critical advancement of technology infusions. Specifically, it introduces the novel concept of automated social presence (ASP; i.e., the extent to which technology makes customers feel the presence of another social entity) to the services literature. The authors develop a typology that highlights different combinations of automated and human social presence in organizational frontlines and indicates literature gaps, thereby emphasizing avenues for future research. Moreover, the article presents a conceptual framework that focuses on (a) how the relationship between ASP and several key service and customer outcomes is mediated by social cognition and perceptions of psychological ownership as well as (b) three customer-related factors that moderate the relationship between ASP and social cognition and psychological ownership (i.e., a customer’s relationship orientation, tendency to anthropomorphize, and technology readiness). Finally, propositions are presented that can be a catalyst for future work to enhance the understanding of how technology infusion, particularly service robots, influences customers’ frontline experiences in the future.

scholarly journals Amaranthine: Humanoid Robot Kinematics

2020 ◽  
Vol 29 (01n04) ◽  
pp. 2040015
Author(s):  
Shefalika Asthana ◽  
Srikanth R. Karna ◽  
Irine Ann Shelby
Keyword(s):  
Small Groups ◽  
Humanoid Robot ◽  
Humanoid Robots ◽  
Service Robots ◽  
Robot Kinematics ◽  
Heavy Duty ◽  
Medical Assistance ◽  
Wide Range ◽  
3D Printed ◽  
Application Specific

Humanoid robots are employed in a wide range of fields to replicate human actions. This paper presents the mechanism, configuration, mathematical modeling, and workspace of a 3D printed humanoid robot – Amaranthine. It also discusses the potential scope of humanoid robots in the present day and future. Robots can be programmed for automation as per the demand of the task or operations to be performed. Humanoid robots, while being one of the small groups of service robots in the current market, have the greatest potential to become the industrial tool of the future. Introducing a Humanoid Robot-like Amaranthine holds huge scope majorly in the fields of medical assistance, teaching aid, large industries where heavy-duty operations require application-specific software, etc. Amaranthine was 3D printed and assembled at the RISC Lab of University of Bridgeport.

Task motion planning for anthropomorphic arms based on human arm movement primitives

2020 ◽  
Vol 47 (5) ◽  
pp. 669-681
Author(s):  
Shiqiu Gong ◽  
Jing Zhao ◽  
Ziqiang Zhang ◽  
Biyun Xie
Keyword(s):  
Motion Planning ◽  
Arm Movement ◽  
Humanoid Robots ◽  
Planning Method ◽  
Service Robots ◽  
Joint Angles ◽  
Content Type ◽  
Structure And Motion ◽  
Human Arm ◽  
Arm Motion

Purpose This paper aims to introduce the human arm movement primitive (HAMP) to express and plan the motions of anthropomorphic arms. The task planning method is established for the minimum task cost and a novel human-like motion planning method based on the HAMPs is proposed to help humans better understand and plan the motions of anthropomorphic arms. Design/methodology/approach The HAMPs are extracted based on the structure and motion expression of the human arm. A method to slice the complex tasks into simple subtasks and sort subtasks is proposed. Then, a novel human-like motion planning method is built through the selection, sequencing and quantification of HAMPs. Finally, the HAMPs are mapped to the traditional joint angles of a robot by an analytical inverse kinematics method to control the anthropomorphic arms. Findings For the exploration of the motion laws of the human arm, the human arm motion capture experiments on 12 subjects are performed. The results show that the motion laws of human arm are reflected in the selection, sequencing and quantification of HAMPs. These motion laws can facilitate the human-like motion planning of anthropomorphic arms. Originality/value This study presents the HAMPs and a method for selecting, sequencing and quantifying them in human-like style, which leads to a new motion planning method for the anthropomorphic arms. A similar methodology is suitable for robots with anthropomorphic arms such as service robots, upper extremity exoskeleton robots and humanoid robots.

scholarly journals A Pilot Study of an Innovative Model of Care Delivery: Service Robot for Older People with Dementia in a Rural Community

2020 ◽  
Vol 4 (Supplement_1) ◽  
pp. 927-928
Author(s):  
Kuan-Yuan Wang ◽  
Cheng-Sheng Chen ◽  
Hui-Mei Chen ◽  
I-Te Chen
Keyword(s):  
Older Adults ◽  
Pilot Study ◽  
Older People ◽  
Service Robots ◽  
Smart Devices ◽  
Model Of Care ◽  
Term Care ◽  
Usability Tests ◽  
Positive Attitudes ◽  
People With Dementia

Abstract Background: The telehealth approach offers enhanced service delivery for older patients living in rural areas. Purpose: We conducted a pilot study to evaluate the feasibility of using the Zenbo robot to improve the quality of care of elderly individuals with dementia. Methodology: In this study, we developed a digital solution on service robots and smart devices, which can leverage the capacity of the user-friendly interactive interface and digital dialog system. A group of eleven volunteered older adults was selected for this study. To assess the likability and acceptance of the Zenbo, we conducted a one-on-one (robot vs human) pilot study in our long-term care stations. Each participant engaged in conversational interactions for five consecutive days and completed a survey of 12 questions about the experiences they had with the Zenbo, at the beginning and the end of the study respectively. Results: Subjects with lower GDS-15 scores have more positive attitudes toward the robot before the intervention. 27% of older adults had an increase in positive attitudes toward the interaction with the Zenbo robot. With the aid of teleoperated mobile robotic systems at home, the innovative service model can be achieved through telecommunication between primary health professionals or caregivers at remote locations and psychiatrists at the medical center to make the seamless care environment real. Conclusion: The IoT technologies can be used to assist physicians in switching from a hospital-centered model of care to a home-based service for older people with dementia. It merits more future clinical trials and usability tests.

To Err Is Human(-oid): How Do Consumers React to Robot Service Failure and Recovery?

2020 ◽  
pp. 109467052097879
Author(s):  
Sungwoo Choi ◽  
Anna S. Mattila ◽  
Lisa E. Bolton
Keyword(s):  
Service Failure ◽  
Humanoid Robots ◽  
Advanced Technology ◽  
Service Robots ◽  
Social Perceptions ◽  
Service Firms ◽  
Service Failures ◽  
Service Failure And Recovery ◽  
Process Failure ◽  
Sincere Apology

Robots are the next wave in service technology; however, this advanced technology is not perfect. This research examines how social perceptions regarding the warmth and competence of service robots influence consumer reactions to service failures and recovery efforts by robots. We argue that humanoid (vs. nonhumanoid) service robots are more strongly associated with warmth (whereas competence does not differ). This tendency to expect greater warmth from humanoid robots has important consequences for service firms: (i) consumers are more dissatisfied due to lack of warmth following a process failure caused by a humanoid (vs. nonhumanoid; Study 1); (ii) humanoids (but not nonhumanoids) can recover a service failure by themselves via sincere apology, restoring perceptions of warmth (Study 2A); (iii) humanoids (but not nonhumanoids) can also effectively provide explanations as a recovery tactic (Study 2B); and, importantly, (iv) human intervention can be used to mitigate dissatisfaction following inadequate recovery by a nonhumanoid robot (Study 3), supporting the notion of human-robot collaboration. Taken together, this research offers theoretical implications for robot anthropomorphism and practical implications for firms employing service robots.

scholarly journals Human-Robot Interfaces for Interactive Receptionist Systems and Wayfinding Applications

Robotics ◽  
2018 ◽  
Vol 7 (3) ◽  
pp. 56 ◽  
Author(s):  
Federica Bazzano ◽  
Fabrizio Lamberti
Keyword(s):  
Humanoid Robots ◽  
Human Robot Interaction ◽  
Service Robots ◽  
Virtual Agents ◽  
Robot Interaction ◽  
Relevant Role ◽  
Marked Preference ◽  
Human Robot Interfaces ◽  
Positive Effect ◽  
Arm Pointing

Service robots are playing an increasingly relevant role in society. Humanoid robots, especially those equipped with social skills, could be used to address a number of people’s daily needs. Knowing how these robots are perceived and potentially accepted by ordinary users when used in common tasks and what the benefits brought are in terms, e.g., of tasks’ effectiveness, is becoming of primary importance. This paper specifically focuses on receptionist scenarios, which can be regarded as a good benchmark for social robotics applications given their implications on human-robot interaction. Precisely, the goal of this paper is to investigate how robots used as direction-giving systems can be perceived by human users and can impact on their wayfinding performance. A comparative analysis is performed, considering both solutions from the literature and new implementations which use different types of interfaces to ask for and give directions (voice, in-the-air arm pointing gestures, route tracing) and various embodiments (physical robot, virtual agent, interactive audio-map). Experimental results showed a marked preference for a physical robot-based system showing directions on a map over solutions using gestures, as well as a positive effect of embodiment and social behaviors. Moreover, in the comparison, physical robots were generally preferred to virtual agents.

scholarly journals Trust in humanoid robots: implications for services marketing

2019 ◽  
Vol 33 (4) ◽  
pp. 507-518 ◽  
Author(s):  
Michelle M.E. van Pinxteren ◽  
Ruud W.H. Wetzels ◽  
Jessica Rüger ◽  
Mark Pluymaekers ◽  
Martin Wetzels
Keyword(s):  
Social Functioning ◽  
Service Providers ◽  
Humanoid Robots ◽  
The Other ◽  
Service Robots ◽  
Intention To Use ◽  
Theoretical Understanding ◽  
Content Type ◽  
Eye Colour ◽  
Gaze Cues

Purpose Service robots can offer benefits to consumers (e.g. convenience, flexibility, availability, efficiency) and service providers (e.g. cost savings), but a lack of trust hinders consumer adoption. To enhance trust, firms add human-like features to robots; yet, anthropomorphism theory is ambiguous about their appropriate implementation. This study therefore aims to investigate what is more effective for fostering trust: appearance features that are more human-like or social functioning features that are more human-like. Design/methodology/approach In an experimental field study, a humanoid service robot displayed gaze cues in the form of changing eye colour in one condition and static eye colour in the other. Thus, the robot was more human-like in its social functioning in one condition (displaying gaze cues, but not in the way that humans do) and more human-like in its appearance in the other (static eye colour, but no gaze cues). Self-reported data from 114 participants revealing their perceptions of trust, anthropomorphism, interaction comfort, enjoyment and intention to use were analysed using partial least squares path modelling. Findings Interaction comfort moderates the effect of gaze cues on anthropomorphism, insofar as gaze cues increase anthropomorphism when comfort is low and decrease it when comfort is high. Anthropomorphism drives trust, intention to use and enjoyment. Research limitations/implications To extend human–robot interaction literature, the findings provide novel theoretical understanding of anthropomorphism directed towards humanoid robots. Practical implications By investigating which features influence trust, this study gives managers insights into reasons for selecting or optimizing humanoid robots for service interactions. Originality/value This study examines the difference between appearance and social functioning features as drivers of anthropomorphism and trust, which can benefit research on self-service technology adoption.

Adressing Special Educational Needs in Classroom with Cyber Physical Systems

2019 ◽  
Vol 1 (1) ◽  
pp. 71-90
Author(s):  
Aneta Atanasova ◽  
Aleksandra Yosifova
Keyword(s):  
Pilot Study ◽  
Inclusive Education ◽  
Empirical Work ◽  
Humanoid Robots ◽  
Educational Needs ◽  
Cyber Physical Systems ◽  
Special Educational Needs ◽  
Long Term Effects ◽  
Physical Systems ◽  
Educational Robots

The focus of the current chapter is on humanoid robots as part of an inclusive education. It presents a brief overview of the main features of cyber physical systems which could be used as an advantage with children with special educational needs. Based on the specifics of the main types of special educational needs, a list of suggestions about the practical implications of educational robots to the classroom has been generated. A pilot study of the perception and attitude of children and teachers in a local Bulgarian school towards the application of cyber physical systems in education has been conducted. Based on previous research and the fundings of the pilot study, a few gaps of knowledge have been identified. First, the lack of empirical work on the application of technology to subjects, such as biology, chemistry, history, or to the development of social skills and creativity. Second, the scarce evidence of the long-term effects of interventions with children with special educational needs. Third, the lack of research on the attitudes of teachers with and without special educational needs children in the class towards educational robots. Last, but not least, the need for comparison of the perceptions and expectations of users of such technology across cultures.

Sign in / Sign up

Export Citation Format

Share Document