Factors Influencing Mobile Tourism Recommender Systems Adoption by Smart Travellers: Perceived Value and Parasocial Interaction Perspectives

2020 ◽  
pp. 52-62
Author(s):  
Dedi I. Inan ◽  
Zaenal Abidin ◽  
Achmad Nizar Hidayanto ◽  
Muhammad Erlangga Rianto ◽  
Fadhlan Zakiri ◽  
...  
Keyword(s):  
Recommender Systems ◽  
Perceived Value ◽  
Parasocial Interaction ◽  
Factors Influencing

Success factors driving consumer reuse intention of mobile shopping application channel

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Timmy H. Tseng ◽  
Crystal T. Lee ◽  
Hsiao-Ting Huang ◽  
Wei Hao Yang
Keyword(s):  
User Satisfaction ◽  
Structural Equation ◽  
Success Factors ◽  
Positive Impact ◽  
Perceived Value ◽  
Sales Promotion ◽  
Parasocial Interaction ◽  
Content Type ◽  
Mobile Shopping ◽  
Ess Model

PurposeDue to fierce competition in the mobile retailing market, it is desirable to identify the success factors driving consumers to reuse a mobile shopping application. This research intends to develop a model for mobile shopping app success by integrating an e-commerce systems success (ESS) model and sales promotion benefits and parasocial interaction literatures.Design/methodology/approach302 useable online questionnaires were obtained. The data analysis was conducted using the structural equation modelling.FindingsThe results indicate the validity of the ESS model in predicting consumers' reuse intention of mobile shopping apps where three quality dimensions of system, information and service facilitate both perceived value and user satisfaction, which in turn generates reuse intention. Furthermore, savings and entertainment denoting the utilitarian and hedonic sales promotion benefits have positive impact on perceived value but have no influence on satisfaction. Parasocial intention between consumers and sellers facilitates both value perception and satisfaction.Originality/valueThis research contributes to the mobile retailing literature by identifying the success factors driving consumers' continuance intention of mobile shopping apps. Theoretically, it validates and extends the ESS model in mobile shopping app context by identifying savings, entertainment and parasocial interaction as additional success factors. Based on the findings, two approaches are proposed to suggest mobile retailers design a successful mobile shopping app.

Examining the factors influencing user satisfaction and loyalty on paid knowledge platforms

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Xiaopu Jin ◽  
Fang Xu
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Structural Equation ◽  
Perceived Value ◽  
New Product ◽  
Survey Method ◽  
Content Type ◽  
Hedonic Value ◽  
Factors Influencing ◽  
Utilitarian Value

PurposeThe purpose of this study is to draw on the updated information system success model, perceived value and new product novelty to identify the factors that may influence user satisfaction and loyalty with paid knowledge platforms.Design/methodology/approachThe authors used the survey method to collect 540 valid sample data. The structural equation modelling (SEM) technique was employed to test the proposed research model and hypotheses.FindingsThe findings suggested that system, information and service quality significantly affected the perceived utilitarian value, while service quality and new product novelty had significant impact on perceived hedonic value. Besides, both the perceived utilitarian value and the perceived hedonic value had a significant effect on user satisfaction and further significantly impacted user loyalty. The authors also found user differences, including gender, education level and use frequency, which had a significant influence on perceived utilitarian value, perceived hedonic value and user loyalty.Research limitations/implicationsThe results can help researchers and practitioners better understanding the factors that influence user satisfaction and loyalty with paid knowledge platforms.Originality/valueThe authors applied the theories of perceived value, new product novelty and user loyalty to the domain of paid knowledge platforms and explored the factors influencing the user satisfaction and loyalty to paid knowledge platforms.

scholarly journals Assessing the Factors Influencing Customer Satisfaction at a Specialised Boutique Restaurant in Bangkok

2020 ◽  
Vol 10 (4) ◽  
pp. 50
Author(s):  
Chun Zhang ◽  
Paul James
Keyword(s):  
Environmental Factors ◽  
Customer Satisfaction ◽  
Perceived Value ◽  
Perceived Quality ◽  
Quality Service ◽  
Research Model ◽  
Quality Factors ◽  
Customer Expectation ◽  
Factors Influencing ◽  
Service Factors

This paper evaluates the effects of associated factors (Quality, Service, and Environmental) that influence customer satisfaction at a single, stand-alone boutique restaurant. It uses ACSI as a research model to study customer satisfaction.This research uses a defined population of 4800 restaurant visitors over, for 60 days representing a previous, specific, and focused marketing exercise. The calculated sample size was 369, where respondents were chosen using systematic random sampling.Data analysis is conducted using appropriate tests that are applied to 4 variables determined as Customer Expectation, Perceived Quality, Perceived Value, and customer satisfaction extracted from the ACSI index.The study result shows that females are the target purchase group. Environmental factors respond primarily to Customer expectation and Perceived Quality; Quality and Environmental factors respond mostly to Perceived Value, Perceived Quality, Service factors that influence Customer Satisfaction. From this study, Perceived Quality and Perceived Value are significantly positive for customer satisfaction， but Customer expectation does not positively affect customer satisfaction.The results further indicate that customers focus on the experience, the authentic experience achieved expectation, and overall feeling after product and service experience. The results support the ACSI theory. The assessment revealed that Quality and Service factors relating to Customer Expectation and Perceived Quality factors relating to Perceived Value need to facilitate, as it can improve overall customer satisfaction for small restaurants.

A Structural Equation Model of Urban Forest Recreationists’ Satisfaction

2014 ◽  
Vol 675-677 ◽  
pp. 1288-1294
Author(s):  
Lu Zhou ◽  
Shu Tang
Keyword(s):  
Structural Equation ◽  
Urban Forest ◽  
Positive Impact ◽  
Perceived Value ◽  
Equation Model ◽  
Social Utility ◽  
Equation Modeling ◽  
Key Factors ◽  
Factors Influencing ◽  
Main Factors

With the method of exploratory factor analysis and structural equation modeling, this paper presented a model of urban forest recreationists’ satisfaction and conducted an empirical research. The main conclusions are as follows. Perceived value has an important and positive impact on the formation of satisfaction experience. Perceptions of "landscape resources", "facilities and services", "functional utility", "social utility" and "emotional utility" are the main factors arising the perceived value of recreationists. Meanwhile, Perceptions of "emotional utility" and "landscape resources" are the key factors influencing recreationists’ satisfaction. Furthermore, Perceptions of "functional utility" and "social utility" positively affect the perceived value of recreationists, and the perception of "facilities and services" is likely a guarantee factor for satisfaction experience. In addition, this paper has confirmed the applicability of the Means-end theory and the Cognitive-affective theory in the practice of urban forest recreationists’ satisfaction study.

Influence of informational factors on purchase intention in social recommender systems

2018 ◽  
Vol 44 (2) ◽  
pp. 417-431 ◽  
Author(s):  
Xue Yang
Keyword(s):  
Recommender Systems ◽  
Purchase Intention ◽  
Design Methodology ◽  
Strong Predictor ◽  
Perceived Value ◽  
Consumer Attitudes ◽  
Mediating Effect ◽  
Content Type ◽  
Social Recommender Systems

Purpose Social recommender systems have recently gained increasing popularity. The purpose of this paper is to investigate the influences of informational factors on purchase intention in social recommender systems. Design/methodology/approach Specifically, this study validated the mediating effect of trust in recommendations and the perceived value between informational factors and consumers’ purchase intention. Findings The results confirm that recommendation persuasiveness was a strong predictor of trust in recommendations and perceived value. Recommendation completeness was positively related to trust in recommendations and perceived value as well. Trust in recommendations and perceived value was found to be strong drivers of purchase intention. Originality/value The author identifies two sets of informational factors, i.e. recommendation persuasiveness and recommendation completeness, which are relevant to consumer attitudes. The current study proved that informational factors on consumers’ purchase intention are fully mediated through trust in recommendations and perceived value.

scholarly journals An Empirical Study of Factors Influencing the Intention to Use SNS App─The Case of Facebook

2017 ◽  
Vol 3 (3) ◽  
pp. 71
Author(s):  
Yi-Wen Fan ◽  
Juo-Tzu Tseng ◽  
Yu-Hsien Fang ◽  
Zheng-Yen Li ◽  
Yea-Huey Su
Keyword(s):  
Social Network ◽  
Social Influence ◽  
Social Networking ◽  
Perceived Value ◽  
Mobile Internet ◽  
Point Of View ◽  
Social Networking Site ◽  
Factors Influencing ◽  
The Social

Mobile Internet is coming. The social networking site application (SNS app) has become an important portal for users accessing social networking services. Based on the point of view of existing social network users, this study integrates the technology value-based adoption model and social influence to propose a framework to investigate factors influencing the use intention of the SNS app. A sample of 223 subjects surveyed from Facebook, it was found that user’s perceived value regarding the SNS app positively affects the use intention of the social networking app. Usefulness and Technicality provided by SNS app positively affects perceived value of the app. In addition, user perceived social influence also positively affects the use intention of the social networking app. Results not only advance knowledge related to social network research, as well as provide practical advice to social networking companies. They also suggest how to attract users to continually participate in social networks. Increase activeness and stickiness is critical for social network companies to facilitate long-term development.

scholarly journals Modelling Factors Influencing Early Adopters’ Purchase Intention Towards Online Music

2013 ◽  
pp. 298-314
Author(s):  
Norazah Mohd Suki
Keyword(s):  
Purchase Intention ◽  
Structural Equation ◽  
Perceived Value ◽  
Ease Of Use ◽  
Future Research ◽  
Perceived Ease Of Use ◽  
Early Adopters ◽  
Empirical Survey ◽  
Factors Influencing ◽  
Online Music

The Internet is an incredible technology, offering users a vast choice of new songs and catalogue that can be browsed, streamed or bought online. This paper aims to provide an explanation of factors influencing purchase intention of early adopters towards online music. An empirical survey was used to test the hypotheses. Data were collected from a total of 200 questionnaires distributed to early adopters of online music and were analysed using Structural Equation Modeling (SEM) via the Analysis of Moment Structure (AMOS 16) computer program. Results enumerate that perceived ease of use emerges as the important factor which affects perceived value among the respondents followed by perceived playfulness. Perceived value has the only significant impact on the purchase intentions towards online music. The paper rounds off with conclusions and an agenda for future research in this area.

scholarly journals Factors Affecting Customer Satisfaction with the Bus Service Quality of Phan Thiet Automobile Transport Cooperative

2021 ◽  
Vol 8 (10) ◽  
pp. 213-217
Author(s):  
Luong My Linh ◽  
Nguyen Quoc Nghi ◽  
Dinh Hoang Anh Tuan
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Perceived Value ◽  
Research Data ◽  
Cooperative Research ◽  
Factors Affecting ◽  
Factors Influencing ◽  
Bus Service ◽  
Bus Services

This study aims to determine the factors influencing customer satisfaction with the bus service quality of Phan Thiet Automobile Transport Cooperative. Research data are collected from 290 customers who regularly use bus services of Phan Thiet Automobile Transport Cooperative. Applying the exploratory factor analysis and multivariate linear regression, the research results indicate factors positively affecting customer satisfaction with bus service quality are trust, assurance, empathy, traffic culture, perceived value, quality of the station, and tangible facilities. In which, the perceived value puts the most impact on customer satisfaction with the bus service quality of Phan Thiet Automobile Transport Cooperative. Keywords: satisfaction, bus service, customer.

Factors influencing customers’ willingness to participate in virtual brand community’s value co-creation

2019 ◽  
Vol 43 (3) ◽  
pp. 440-461 ◽  
Author(s):  
Yang Zhao ◽  
Yawen Chen ◽  
Ruoxin Zhou ◽  
Yinping Ci
Keyword(s):  
Cognitive Theory ◽  
Perceived Value ◽  
Moderating Effect ◽  
Mediating Effect ◽  
Willingness To Participate ◽  
Brand Community ◽  
Content Type ◽  
Brand Communities ◽  
Customer Involvement ◽  
Factors Influencing

Purpose The purpose of this paper is to explore the factors influencing customers’ willingness to participate in virtual brand community’s value co-creation and help companies better operating the virtual brand community. Design/methodology/approach Based on social cognitive theory and the features of the virtual brand community, this paper constructed a model of factors influencing customers’ willingness to participate in virtual brand community’s value co-creation. Then this paper quantitatively analyzed the mediating effect and the moderating effect. Findings The empirical analysis came to the following conclusions: first, in virtual brand communities, customers’ willingness to participate in value co-creation would be influenced by subject factors, environment factors, brand factors and perceived value factor. Second, customer involvement is an important moderator. The more involved the customer is, the more he/she will rely on the virtual brand community. Particularly, customer involvement has a positive moderating effect on the influence of subject factors, while it has a negative moderating effect on the influence of community experience and community trust. Third, perceived value plays a significant mediating role between subject factors and customers’ willingness to participate in value co-creation. Practical implications The results of this study can help companies better understand the influence of external factors like environment and brand so that they can better operate the virtual brand community and encourage customers to contribute to the development of the community and the brand. Originality/value Most of the existing studies focused on the formation of virtual brand communities and customers’ participation behaviors, but there is limited research focusing on what contributes to customers’ participation in value co-creation of virtual brand communities. This study, therefore, attempts to bridge the research gap.

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