scholarly journals Overcoming the Barriers to Service Excellence

2021 ◽  
pp. 19-174
Author(s):  
Shaun West ◽  
Paolo Gaiardelli ◽  
Nicola Saccani

AbstractThe seven barriers to be overcome on the way to successful implementation of servitization are as follows: customers; organizational structure and culture; knowledge and information; products and activities; competitors, suppliers, and partners; economic and finance; and society and environment. We will look at each of the barriers in more detail, based on the ranking described in Chap. 10.1007/978-3-030-80511-1_1. This chapter draws from the published and unpublished work of the authors using the survey data and the interview insights. This chapter will use cases to describe how others overcame the barriers (Fig. 2.1).

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Pei Xu ◽  
Joonghee Lee ◽  
James R. Barth ◽  
Robert Glenn Richey

PurposeThis paper discusses how the features of blockchain technology impact supply chain transparency through the lens of the information security triad (confidentiality, integrity and availability). Ultimately, propositions are developed to encourage future research in supply chain applications of blockchain technology.Design/methodology/approachPropositions are developed based on a synthesis of the information security and supply chain transparency literature. Findings from text mining of Twitter data and a discussion of three major blockchain use cases support the development of the propositions.FindingsThe authors note that confidentiality limits supply chain transparency, which causes tension between transparency and security. Integrity and availability promote supply chain transparency. Blockchain features can preserve security and increase transparency at the same time, despite the tension between confidentiality and transparency.Research limitations/implicationsThe research was conducted at a time when most blockchain applications were still in pilot stages. The propositions developed should therefore be revisited as blockchain applications become more widely adopted and mature.Originality/valueThis study is among the first to examine the way blockchain technology eases the tension between supply chain transparency and security. Unlike other studies that have suggested only positive impacts of blockchain technology on transparency, this study demonstrates that blockchain features can influence transparency both positively and negatively.


Author(s):  
W. J. Torres Bobadilla ◽  
G. F. R. Sborlini ◽  
P. Banerjee ◽  
S. Catani ◽  
A. L. Cherchiglia ◽  
...  

AbstractIn this manuscript, we report the outcome of the topical workshop: paving the way to alternative NNLO strategies (https://indico.ific.uv.es/e/WorkStop-ThinkStart_3.0), by presenting a discussion about different frameworks to perform precise higher-order computations for high-energy physics. These approaches implement novel strategies to deal with infrared and ultraviolet singularities in quantum field theories. A special emphasis is devoted to the local cancellation of these singularities, which can enhance the efficiency of computations and lead to discover novel mathematical properties in quantum field theories.


F1000Research ◽  
2019 ◽  
Vol 7 ◽  
pp. 743 ◽  
Author(s):  
Martina Kutmon ◽  
Friederike Ehrhart ◽  
Egon L. Willighagen ◽  
Chris T. Evelo ◽  
Susan L. Coort

Here, we present an update of the open-source CyTargetLinker app for Cytoscape (http://apps.cytoscape.org/apps/cytargetlinker) that introduces new automation features. CyTargetLinker provides a simple interface to extend networks with links to relevant data and/or knowledge extracted from so-called linksets. The linksets are provided on the CyTargetLinker website (https://cytargetlinker.github.io/) or can be custom-made for specific use cases. The new automation feature enables users to programmatically execute the app’s functionality in Cytoscape (command line tool) and with external tools (e.g. R, Jupyter, Python, etc). This allows users to share their analysis workflows and therefore increase repeatability and reproducibility. Three use cases demonstrate automated workflows, combinations with other Cytoscape apps and core Cytoscape functionality. We first extend a protein-protein interaction network created with the stringApp, with compound-target interactions and disease-gene annotations. In the second use case, we created a workflow to load differentially expressed genes from an experimental dataset and extend it with gene-pathway associations. Lastly, we chose an example outside the biological domain and used CyTargetLinker to create an author-article-journal network for the five authors of this manuscript using a two-step extension mechanism. With 400 downloads per month in the last year and nearly 20,000 downloads in total, CyTargetLinker shows the adoption and relevance of the app in the field of network biology. In August 2019, the original publication was cited in 83 articles demonstrating the applicability in biomedical research.


2016 ◽  
Vol 57 (2) ◽  
pp. 25-31
Author(s):  
Barbara Mikus ◽  
Uwe Götze ◽  
Melanie Schildt

In diesem Beitrag werden zunächst die Herausforderungen einer nachhaltigen industriellen Produktion einschließlich des demografischen Wandels und der Ressourcenknappheit skizziert. Aus ihnen ergibt sich ein Bedarf an einer ressourcenschonenden, umweltfreundlichen, flexiblen, wandlungsfähigen sowie sozialen Erfordernissen mittels geeigneter Arbeitsplätze und Arbeitsbedingungen gerecht werdenden Produktion. Eine neuartige Produktionsweise, die hierzu beitragen kann, ist die Kooperation zwischen Mensch und Roboter. Im weiteren Verlauf des Aufsatzes wird daher ausgeführt, welche Merkmale und möglichen Ausprägungen eine solche Kooperation aufweist, und es werden deren Potenziale für eine nachhaltige Produktion herausgearbeitet. Schließlich wird ein Grobkonzept für eine nachhaltigkeitsorientierte Bewertung von Mensch-Roboter-Kollaborationen in konkreten Anwendungsfällen vorgeschlagen. The various challenges of a sustainable industrial production such as demographic change and resource scarcity induce the increasing need of a resource-efficient, eco-friendly, flexible and adaptive production with human-centered and ergonomic suitable working stations and conditions. The novel production approach of human-robot collaboration promises to contribute to meeting these requirements. Thus, the paper presents the characteristics and possible variants of humanrobot collaboration and elaborates its potentials for sustainable production. However, for a successful implementation evidence for the advantageousness of human-robot collaboration has to be proven. Therefore, a concept for evaluating human-robot collaboration in concrete use cases is suggested. Keywords: ternary diagramm, ressourcenverknappung, produktlebenszyklen, kollaborationen, klimawandel


Proceedings ◽  
2019 ◽  
Vol 28 (1) ◽  
pp. 7 ◽  
Author(s):  
Polyviou ◽  
Velanas ◽  
Soldatos

Blockchain technology was initially employed as the public transaction ledger for cryptocurrencies. However, beyond cryptocurrencies, blockchain technology has been recently considered for a plethora of other applications as it encapsulates unique properties including decentralization, security, transparency and anti-tampering. Such properties are particularly advantageous for variety of prominent issues experienced in the financial sector. As a result, blockchain technology holds the potential to revolutionize the financial industry by altering the way in which different services are conducted in the financial industry. In this paper, we outline five different financial industry use cases that are expected to be radically transformed by the use of blockchain technology.


2009 ◽  
Vol 18 (04) ◽  
pp. 487-516 ◽  
Author(s):  
VASSILIOS VASSILIADIS ◽  
GEORGIOS DOUNIAS

The successful handling of numerous real–world complex problems has increased the popularity of nature–inspired intelligent (NII) algorithms and techniques. Their successful implementation primarily on difficult and complicated optimization problems, stresses their upcoming importance in the broader area of artificial intelligence. NII techniques take advantage of the way that biological systems deal with real–world situations. Specifically, they simulate the way real biological systems, such as the human brain, ant colonies and human immune system work, when solving complex real–world situations. In this survey paper, we briefly present a number of selected NII approaches and we point particular suitable areas of application for each of them. Specifically, five major categories of nature inspired approaches are presented, namely, Particle Swarm Optimization (PSO), Ant Colony Optimization (ACO), DNA computing, artificial immune systems and membrane computing. Applications include problems related to optimization (financial, industrial and medical), task scheduling, system design (optimization of the system's parameters), image processing and data processing (feature selection and classification). We also refer to collaboration between NII techniques and classical AI methodologies, such as neural networks, genetic algorithms, fuzzy logic, etc. The current survey states that NII techniques are likely to become the next step in the rapid evolution of artificial intelligence tools.


1996 ◽  
Vol 35 (1) ◽  
pp. 93-109 ◽  
Author(s):  
Alain Giami

This article is based on a secondary analysis of non-responses (NR) and “don't know” (DK)-responses in two French surveys on sexual behaviour. The analysis is situated within a problem framework focusing on dissociating the respondent's ignorance concerning an experience or knowledge of a behaviour and the way they are measured by means of DKs and NRs. First, the specificity and diversity of the information collected in these surveys is described. Then the plurality of signification of non-responses (ignorance, embarrassment, selective amnesia) and of DKs is compared and the role of each type of response in the exploitation of survey data discussed. The article ends with a plea in favour of a qualitative approach to such responses in quantitative surveys.


A study of the papers of Sir Charles Cavendish (1591-1654), the amateur of science, led me to the discovery of notes on an early version of Hobbes’ De corpore . These notes were written in 1645, ten years before the publication of the book. They indicate that several chapters, or fragments of chapters, already existed in their final form. They also contain large extracts of chapters which were later considerably recast. These notes are useful as, until now, we knew very little about the way D.e corpore had been composed, apart from the fact that Hobbes had worked on it between 1642 and 1646 and then, at intervals, until its publication in 1655. There exists, however, a far more important document on the development of Hobbes’ natural philosophy which, until recently, has passed unnoticed. Mr Cornelis de Waard, the historian of science and editor of Mersenne’s correspondence, made the discovery and was kind enough to draw my attention to it. He told me that he could not spend any time on its study or its publication but would be glad to see me undertake the work. I received similar encouragment from Mr Gaston Bachelard, director of the Institut d’Histoire des Sciences (Paris).


Microbiology ◽  
2021 ◽  
Vol 167 (4) ◽  
Author(s):  
Andrew L. Lovering ◽  
R. Elizabeth Sockett

Bdellovibrio bacteriovorus is an environmentally-ubiquitous bacterium that uses unique adaptations to kill other bacteria. The best-characterized strain, HD100, has a multistage lifestyle, with both a free-living attack phase and an intraperiplasmic growth and division phase inside the prey cell. Advances in understanding the basic biology and regulation of predation processes are paving the way for future potential therapeutic and bioremediation applications of this unusual bacterium.


2022 ◽  
Vol 54 (8) ◽  
pp. 1-41
Author(s):  
Rafael Belchior ◽  
André Vasconcelos ◽  
Sérgio Guerreiro ◽  
Miguel Correia

Blockchain interoperability is emerging as one of the crucial features of blockchain technology, but the knowledge necessary for achieving it is fragmented. This fact makes it challenging for academics and the industry to achieve interoperability among blockchains seamlessly. Given this new domain’s novelty and potential, we conduct a literature review on blockchain interoperability by collecting 284 papers and 120 grey literature documents, constituting a corpus of 404 documents. From those 404 documents, we systematically analyzed and discussed 102 documents, including peer-reviewed papers and grey literature. Our review classifies studies in three categories: Public Connectors, Blockchain of Blockchains, and Hybrid Connectors. Each category is further divided into sub-categories based on defined criteria. We classify 67 existing solutions in one sub-category using the Blockchain Interoperability Framework, providing a holistic overview of blockchain interoperability. Our findings show that blockchain interoperability has a much broader spectrum than cryptocurrencies and cross-chain asset transfers. Finally, this article discusses supporting technologies, standards, use cases, open challenges, and future research directions, paving the way for research in the area.


Sign in / Sign up

Export Citation Format

Share Document