Customer Perceptions of Bank Service Delivery Technologies in the United States and England

Despite significant progress in the fight against HIV/AIDS in the United States, HIV prevention and treatment disparities among key populations remain a national public health concern. While new HIV diagnoses are increasing among people under age 30—in particular among racial, ethnic, and sexual minority adolescents and young adults (AYA)—dominant prevention and treatment paradigms too often inadequately consider the unique HIV service needs of AYA. To address this gap, we characterize persistent and largely overlooked AYA disparities across the HIV prevention and treatment continuum, identify AYA-specific limitations in extant resources for improving HIV service delivery in the United States, and propose a novel AYA-centered differentiated care framework adapted to the unique ecological and developmental factors shaping engagement, adherence, and retention in HIV services among AYA. Shifting the paradigm for AYA to differentiated HIV care is a promising approach that warrants implementation and evaluation as part of reinforced national efforts to end the HIV epidemic in the United States by 2030.

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Beyond the Digital Divide

Handbook of Research on Overcoming Digital Divides ◽

10.4018/978-1-60566-699-0.ch008 ◽

2010 ◽

pp. 133-154

Author(s):

Seongyeon Auh ◽

Stuart W. Shulman ◽

Lisa E. Thrane ◽

Mack C. Shelley II

Keyword(s):

United States ◽

Service Delivery ◽

Citizen Participation ◽

Large Scale ◽

The United States ◽

Electronic Government ◽

Online Resources ◽

Future Trends ◽

Digital Divides ◽

Primary Focus

An essential, and rapidly-developing, aspect of electronic government is the growing use of online resources for government activities such as e-rulemaking, citizen participation, and the provision of information, referral, and assistance for users with needs for service delivery. Major developments in the use of electronic government resources for services needed by the elder and disability populations are the primary focus of this chapter. We focus here on the results of a large-scale statewide survey of residents of the state of Iowa, and on the findings from evaluations of aging and disability resource Websites in the United States and in other countries. Current and future trends in service delivery that may help to bridge digital divides for the elder and disability populations are discussed.

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Information Technology and Administrative Reform

E-Government Research ◽

10.4018/978-1-59904-913-7.ch001 ◽

2008 ◽

pp. 1-20 ◽

Cited By ~ 4

Author(s):

Kenneth Kraemer ◽

John Leslie King

Keyword(s):

United States ◽

Information Technology ◽

Service Delivery ◽

Information Technologies ◽

The United States ◽

Administrative Reform ◽

The Internet ◽

Early Evidence ◽

Mainframe Computer

This article examines the theoretical ideal of information technology as an instrument of administrative reform and examines the extent to which that ideal has been achieved in the United States. It takes a look at the findings from research about the use and impacts of information technology from the time of the mainframe computer through the PC revolution to the current era of the Internet and e-government. It then concludes that information technology has never been an instrument of administrative reform; rather, it has been used to reinforce existing administrative and political arrangements. It assesses why this is the case and draws conclusions about what should be expected with future applications of information technologies—in the time after e-government. It concludes with a discussion of the early evidence about newer applications for automated service delivery, 24/7 e-government, and e-democracy.

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COVID-19 and Music Therapists’ Employment, Service Delivery, Perceived Stress, and Hope: A Descriptive Study

Music Therapy Perspectives ◽

10.1093/mtp/miaa018 ◽

2020 ◽

Vol 38 (2) ◽

pp. 157-166

Author(s):

Sarah Gaddy ◽

Ressa Gallardo ◽

Shelley McCluskey ◽

Leanna Moore ◽

Alex Peuser ◽

...

Keyword(s):

United States ◽

Service Delivery ◽

Perceived Stress ◽

The United States ◽

Income Loss ◽

Music Therapists ◽

Employment Service ◽

Contact Hours ◽

High Level ◽

The Impact

Abstract In early 2020, the COVID-19 pandemic was declared, which impacted music therapists in terms of employment, service delivery, and mental health. However, the extent of changes within the profession was unknown. The purpose of this study was to determine the impact of the pandemic on the employment, service delivery, stress, and hope of music therapy professionals in the United States. Music therapists (N = 1,196) responded to a 51-item survey including questions related to employment and service delivery. The study also included the Adult Hope Scale and the Perceived Stress Scale-10 (PSS-10). Results indicated that many music therapists experienced changes in their positions, including a decrease in client contact hours and an increase in using alternative services, such as telehealth. Changes in service hours and delivery were higher for individuals who worked in private practice than for other settings. Primary respondent concerns included being a carrier of COVID-19, being isolated from loved ones, and income loss. Compared with prior general population samples from the United States, respondents reported higher levels of hope, with a majority of respondents also reporting a high level of hope for the profession. Respondents also indicated a moderate level of perceived stress on the PSS-10. Open response comments provided additional insights into the situational stressors and feelings of hope at this time in the pandemic. The results of this study indicate that music therapists adapted to service delivery changes and continued to provide services to clients, despite the many difficulties faced during the pandemic.

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The Promise of All Things E? Expectations and Challenges of Emergent Electronic Government

Perspectives on Global Development and Technology ◽

10.1163/156915002100419808 ◽

2002 ◽

Vol 1 (2) ◽

pp. 193-212 ◽

Cited By ~ 41

Author(s):

Jeffrey Seifert ◽

R. Eric Petersen

Keyword(s):

United States ◽

Information Technology ◽

Service Delivery ◽

Citizen Participation ◽

The United States ◽

Electronic Government ◽

Government Information ◽

The Cost

AbstractThe ambiguous nature of electronic government (e-government) has resulted in hype and confusion, with little systematic consideration of the expectations and limitations of taking government online. This paper seeks to examine the role of e-government in the United States as an evolving process that manifests itself in three distinct sectors: government-to-government, government-to-business, and government-to-citizen. Using this typology as an organizing principle, we show how information technology has the potential to enhance government accessibility and citizen participation. We also show how the move toward a market-focused conceptualization of government information and service delivery raises the potential for blurring citizen and consumer roles, possibly at the cost of a robust, informed, and engaged citizenry.

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