Quality Management and Organizational Change

1999 ◽  
pp. 251-274
Author(s):  
Françoise Chevalier
Keyword(s):  
Organizational Change ◽  
Quality Management

Internal Communication Failure in Times of Change

2015 ◽  
pp. 289-300 ◽  
Author(s):  
Jean-Loup Richet
Keyword(s):  
Organizational Change ◽  
Quality Management ◽  
Literature Review ◽  
Total Quality Management ◽  
Communication Strategies ◽  
Internal Communication ◽  
Total Quality ◽  
Review Of The Literature ◽  
Communication Failure ◽  
Reference Base

The purpose of this chapter is to explore internal communication failure that occurs during changes related to total quality management implementation. The author undertook a review of the literature on internal communication during such organizational change, with particular focus on failure factors. The chapter's contribution is to highlight the complexity of internal communication and provide best practices for practitioners. This literature review synthesized key research on internal communication strategies and provides an interesting reference base for academics and practitioners with an interest in communication in times of change.

High Involvement Ergonomics and Total Quality Management: A Comparison and Evaluation

1997 ◽  
Vol 41 (2) ◽  
pp. 729-733 ◽  
Author(s):  
Ogden Brown
Keyword(s):  
Organizational Change ◽  
Quality Management ◽  
Total Quality Management ◽  
Organizational Performance ◽  
Organizational Design ◽  
Total Quality ◽  
Work Systems ◽  
High Involvement ◽  
Similarities And Differences

Two different approaches to work systems and organizational design are presented: high involvement ergonomics and total quality management. Both espouse worker involvement and organizational change. Similarities and differences between these programs are discussed, an evaluation is made of both approaches, and the conclusion is reached that both may lead to improved organizational performance when work systems and organizations are designed which integrate appropriate features from both approaches.

scholarly journals El impacto del cambio organizacional en las empresas metalmecánicas de San Juan de Río, las cuales cuentan con Sistema de Gestión de Calidad preferentemente certificado

2019 ◽  
pp. 1-9
Author(s):  
Marco Antonio TORRES-TELLO ◽  
Jorge Gabriel VILLARREAL-ALCALDE ◽  
Jair De Jesús CHACÓN-PENA ◽  
Rafael URQUIZA-RESÉNDIZ
Keyword(s):  
Organizational Change ◽  
Quality Management ◽  
International Standards ◽  
International Standard Organization ◽  
Management Systems ◽  
San Juan ◽  
Quality Management Systems ◽  
Service Companies ◽  
Standard Organization ◽  
Del Rio

Today, the implementation and maintenance of systems, including those of quality management, help companies to develop at appropriate levels, so that they can integrate into global markets and be able to compete effectively. In relation to this, quality systems based on international standards, such as those of ISO "International Standard Organization" have been the most widespread, adopted and accepted in service companies, manufacturing and other sectors. However, this does not guarantee success, quality management systems strategies have generated some doubts such as their effectiveness (Gryna, F. et al., 2007), where processes play an important role. With this intention made operational, the aspects of processes, systems and organizational change, both technical and administrative, allow to measure the degree of adequacy between the processes and their impact on the positive change that contributes to competitiveness. This quantitative investigation of a sample of micromechanical micro enterprises of the municipality of San Juan del Río, which have certified quality management systems, have proven the proposals that investigate the correlation between quality management and organizational change as support elements in competitiveness.

Organizational Change and Development Through Quality Management in Higher Education Institutions

2019 ◽  
pp. 316-341
Author(s):  
Theodor Leiber
Keyword(s):  
Higher Education ◽  
Organizational Change ◽  
Quality Management ◽  
Success Factors ◽  
Higher Education Institutions ◽  
Change Agents ◽  
Theory And Practice ◽  
Practice Experience ◽  
Basic Characteristics ◽  
Exemplary Practice

Issues of theory and practice of systemic quality management (QM) and organizational change and development (OCD) in Higher Education Institutions (HEIs) are analyzed. It is argued that system-wide OCD in HEIs is typically driven by implementing QM systems. The basic characteristics of systemic QM and OCD and their interdependence are explicated. Practice-checked criteria for the implementation and evaluation of systemic QM/OCD are discussed. Based on this exemplary practice experience together with scholarly literature, a practice-used action research model of OCD is described. Furthermore, fundamental goals of systemic QM/OCD are put together, and success factors of QM-driven OCD are discussed including recommendations for change agents. Summarizing, systemic QM and related OCD in HEIs contribute to the rationalization of HEI governance because they enable the successful empirical practice of evidence-based organizational change and development (EBOCD) in the indispensable service of quality improvement.

scholarly journals Organizational change in quality management aspects: a quantitative proposal for classification

Production ◽  
2017 ◽  
Vol 27 (0) ◽  
Author(s):  
André Tavares de Aquino ◽  
Jéssica Larissa Silva ◽  
Renata Maciel de Melo ◽  
Maisa Medonça Silva
Keyword(s):  
Organizational Change ◽  
Quality Management
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