Reengineering, total quality management and sociotechnical systems approaches to organizational change: Towards an eclectic approach?

1996 ◽  
Vol 1 (1) ◽  
pp. 131-145 ◽  
Author(s):  
A.B. (Rami) Shani ◽  
Yoram Mitki
Keyword(s):  
Organizational Change ◽  
Quality Management ◽  
Total Quality Management ◽  
Sociotechnical Systems ◽  
Total Quality ◽  
Systems Approaches ◽  
Eclectic Approach

Internal Communication Failure in Times of Change

2015 ◽  
pp. 289-300 ◽  
Author(s):  
Jean-Loup Richet
Keyword(s):  
Organizational Change ◽  
Quality Management ◽  
Literature Review ◽  
Total Quality Management ◽  
Communication Strategies ◽  
Internal Communication ◽  
Total Quality ◽  
Review Of The Literature ◽  
Communication Failure ◽  
Reference Base

The purpose of this chapter is to explore internal communication failure that occurs during changes related to total quality management implementation. The author undertook a review of the literature on internal communication during such organizational change, with particular focus on failure factors. The chapter's contribution is to highlight the complexity of internal communication and provide best practices for practitioners. This literature review synthesized key research on internal communication strategies and provides an interesting reference base for academics and practitioners with an interest in communication in times of change.

High Involvement Ergonomics and Total Quality Management: A Comparison and Evaluation

1997 ◽  
Vol 41 (2) ◽  
pp. 729-733 ◽  
Author(s):  
Ogden Brown
Keyword(s):  
Organizational Change ◽  
Quality Management ◽  
Total Quality Management ◽  
Organizational Performance ◽  
Organizational Design ◽  
Total Quality ◽  
Work Systems ◽  
High Involvement ◽  
Similarities And Differences

Two different approaches to work systems and organizational design are presented: high involvement ergonomics and total quality management. Both espouse worker involvement and organizational change. Similarities and differences between these programs are discussed, an evaluation is made of both approaches, and the conclusion is reached that both may lead to improved organizational performance when work systems and organizations are designed which integrate appropriate features from both approaches.

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