Implementing Six Sigma for Improving Business Processes at an Automotive Bank

2014 ◽  
pp. 393-416 ◽  
Author(s):  
Florian Johannsen ◽  
Susanne Leist ◽  
Gregor Zellner
Keyword(s):  
Six Sigma ◽  
Business Processes

The application of Lean Six Sigma and supply chain resilience in maritime industry during the era of COVID-19

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Yugowati Praharsi ◽  
Mohammad Abu Jami’in ◽  
Gaguk Suhardjito ◽  
Hui Ming Wee
Keyword(s):  
Supply Chain ◽  
Continuous Improvement ◽  
Six Sigma ◽  
Business Processes ◽  
Lean Six Sigma ◽  
Maritime Industry ◽  
Content Type ◽  
Supply Chain Resilience ◽  
Control Approach ◽  
Logistics Services

Purpose This study aims to apply a Lean Six Sigma framework to support continuous improvement in the maritime industry (shipbuilding, logistics services and shipping companies) during COVID-19 pandemics. By applying the concepts of Lean Six Sigma and supply chain resilience, the most suitable continuous improvement method for the maritime industry is developed to maintain a resilient supply chain during COVID-19. Design/methodology/approach A specific shipbuilding, logistics services and shipping company in Indonesia is chosen as the research object. The Lean Six Sigma framework reveals the wastes through the supply chain resilience concept, and implements internal business processes to maintain optimal system performance. Findings The paper identifies important implementation aspects in applying Lean Six Sigma to shipbuilding, logistics services and shipping. The DMAIC (define, measure, analyze, improve and control) approach is applied to achieve supply chain resilience. Resilient measures are generated for the case companies to maximize performance during the pandemics. Practical implications This paper provides a new insight for integrating Lean Six Sigma and resilience strategies in the maritime industry during COVID-19 disruptions. The authors provide some insights to sustain the performance of the maritime industries under study. Originality/value This study is part of the first research in the maritime industry that focuses on continuous improvement during COVID-19 using Lean Six Sigma and supply chain resilience.

scholarly journals Reengineering Business Processes as a Tool for Successful Business

2019 ◽  
Vol 5 (12) ◽  
pp. 281-291
Author(s):  
G. Korolev ◽  
V. Barinov
Keyword(s):  
Total Quality Management ◽  
Business Process ◽  
Six Sigma ◽  
Business Processes ◽  
Business Process Reengineering ◽  
Lean Six Sigma ◽  
Process Reengineering ◽  
Total Quality ◽  
Long Time ◽  
Successful Business

Currently, most companies can select a number of methodologies to improve their business processes, including Six Sigma, Lean Six Sigma, Total Quality Management, Kaizen and Business Process Reengineering (BPR). Obviously, the choice of an appropriate methodology should be guided by the goals of the organization. In this regard, BPR is one of the best methodologies that can help companies ensure the continuity of their business so that they remain relevant for a long time. More importantly, BPR can help members rethink their existing practices and make significant improvements to the existing business process. The authors conducted a study of the theory of BPR. The main definitions are considered in detail, the essence of reengineering is revealed, five stages of implementation are named, possible positive and negative points in the process of BPR implementation are noted, examples are given. Based on the foregoing, it was concluded that companies that need to make changes in their business processes can adopt BPR as the most suitable methodology that will help to make improvements in their workplace.

Modern methods of the quality improvement and their application in managing of changes in a company

2018 ◽  
Vol 4 (10) ◽  
pp. 64-72
Author(s):  
Pavol Gejdos
Keyword(s):  
Quality Improvement ◽  
Six Sigma ◽  
Business Processes ◽  
Relevant Information ◽  
Correct Choice ◽  
Sigma Level ◽  
Continuous Quality ◽  
Modern Methods ◽  
Six Sigma Methodology ◽  
A Company

This article deals about the application of the Six Sigma methodology by using modern methods in various stages of the DMAIC improvement model. The change management of business processes in terms of quality is determined by the correct choice of methods and tools for reducing discrepancies and non-productive costs. The evaluation of selected processes of furniture production through defects per million opportunities, efficiency, capability and sigma level before the change and after the change in the quality process provides relevant information for ensuring continuous quality improvement. Implementation of assessing changes in the process is a source of information for continuous improvement of process performance. Keywords: Processes, quality improvement, Six Sigma, DMAIC, changes in processes.

MANAGING INNOVATION USING DESIGN FOR SIX SIGMA (DFSS) APPROACH IN HEALTHCARE SERVICE ORGANIZATIONS

2013 ◽  
Vol 10 (03) ◽  
pp. 1340010
Author(s):  
YUDI AZIS ◽  
HIROSHI OSADA
Keyword(s):  
Six Sigma ◽  
Healthcare Service ◽  
Business Processes ◽  
New Products ◽  
Critical Role ◽  
Service Organizations ◽  
Design For Six Sigma ◽  
Two Factors ◽  
Innovative Idea ◽  
Managing Innovation

Nowadays, healthcare service organizations have been using Design for Six Sigma (DFSS) for managing innovation to create new products, services and business processes. This paper is intended to demonstrate the effectiveness of DFSS on managing innovation in healthcare service organizations. The research is conducted on five leading US healthcare service organizations. Furthermore, roadmap for managing innovation is proposed. The result confirms that the DFSS strengthens two factors in managing innovation: (1) finding an innovative idea, (2) guiding and realizing an innovative idea. In addition, DFSS plays a critical role in shifting paradigm from subjective to objective judgment. Moreover, DFSS provides a platform for strategic critical measurement.

scholarly journals Six Sigma application for quality improvement of the hot press in process

2021 ◽  
Vol 353 ◽  
pp. 01005
Author(s):  
Xin Li
Keyword(s):  
Six Sigma ◽  
Cell Phone ◽  
Business Processes ◽  
Management Approach ◽  
Quality Level ◽  
Hot Press ◽  
Improvement Measures ◽  
A Cell ◽  
Improvement Method ◽  
Six Sigma Approach

Six Sigma is a systematic improvement method, a management approach designed to continuously improve corporate business processes and achieve customer requirement. This paper presents a case study conducted at a cell phone manufacturing company that intended to use the DMAIC method to carry out a structured approach to Six Sigma projects with fewer defective units generated by the cell phone hot press in process. In this process, Boss cracking and torque force failure led to high scrap costs and line downtime, which ultimately affected the supply of the assembly line. To this end, the Six Sigma approach was applied starting with the problem being defined, measured, and exhaustively analyzed to determine the root cause: poor injection molding structure, metal insert not perpendicular to the hole, improperly set molding machine parameters, and core/cavity dimension variation. A series of improvement measures addressing these factors increased the quality level of the process by improving the mold design to increase venting, optimizing the product structure to add the guide chamfer, and developing a standardized molding parameter setup procedure. Methods to maintain process control were also identified and implemented. The use of several quality tools and the use of Six Sigma methods also made the process more consistent.

APPLYING THE CONCEPT OF 6 SIGMA IN THE HOSPITALITY INDUSTRY

2021 ◽  
Vol 1 (2) ◽  
pp. 118-123
Author(s):  
G. JARROUJ ◽  
◽  
S. HASAN ◽  
Keyword(s):  
Quality Of Service ◽  
Competitive Advantage ◽  
Customer Service ◽  
Six Sigma ◽  
Hospitality Industry ◽  
Business Processes ◽  
Operational Efficiency ◽  
High Quality ◽  
Service Efficiency

Lean and Six Sigma are the two most important methods in assessing the quality of business processes in many industries, helping organizations achieve higher efficiency and improved operational efficiency. Both methods are vital to the hospitality industry, giving hotels a competitive advantage by improving customer service efficiency, leaving guests with a good experience, and providing a high quality of service. By combining these two methodologies, it is possible to anticipate and meet the specific expectations and needs of guests.

Improving the Quality of Manufacturing Process through Six Sigma Application in the Automotive Industry

2014 ◽  
Vol 693 ◽  
pp. 147-152
Author(s):  
Marta Kučerová ◽  
Helena Fidlerová
Keyword(s):  
Automotive Industry ◽  
Six Sigma ◽  
Cost Reduction ◽  
Business Processes ◽  
Integrated Approach ◽  
Production Quality ◽  
Manufacturing Companies ◽  
Statistical Process ◽  
Production Processes ◽  
Six Sigma Methodology

Six Sigma is one of methodologies of the quality management for the process improvement. It can be used in manufacturing companies, in order to achieve certain criteria established by management or customer requests. Six Sigma is based on the assumption that opportunities for success are hidden in every process and it gives the company a common tool for defining of corporate objectives. Implementation of this methodology lies in the integrated approach in solving the problems of business processes, which can represent significant benefits in production processes as well as various non-production processes. Six Sigma is based on the principle of measuring, monitoring and controlling processes with possible application of statistical methods, different tools and techniques. If the Six Sigma methodology is used properly and rationally, companies can save considerably with this effort the measurable financial resources. Its application leads to a cost reduction in inefficient processes, contributes to the production quality, better performance and to the satisfaction of internal and/or external customers.The objective of the paper is to present base theoretical aspects of Six Sigma framework and its principles. Followed with methodology of Six sigma and in addition is addressed a concrete application for statistical process control of the lacquering process within silencers manufacturing for a company in the automotive industry. The practical contribution of the project provides an improvement of the process, which means to improve the product quality, achieve cost reduction and better customer satisfaction.

scholarly journals Histology Slide Quality Improvement Project Utilizing DMAIC principle of Six Sigma Quality Improvement Methodology

2021 ◽  
Vol 156 (Supplement_1) ◽  
pp. S111-S112
Author(s):  
Y Wang ◽  
A Loboda ◽  
M Chitsaz ◽  
S Ganesan
Keyword(s):  
Quality Improvement ◽  
Six Sigma ◽  
Business Processes ◽  
Endometrial Biopsy ◽  
Improvement Project ◽  
Histology Slide ◽  
Six Sigma Methodology ◽  
And Control

Abstract Introduction/Objective DMAIC (an acronym for Define, Measure, Analyze, Improve and Control) refers to a data- driven improvement cycle used for improving, optimizing, and stabilizing business processes and designs. Our goal was to utilize DMAIC principle of six sigma quality to improve histology slide quality. Methods/Case Report We “defined” the problem as suboptimal quality in endometrial biopsy slides (defects). Utilizing the DMAIC principle and adhering to a strict timeline, the defects found during baseline slide quality review were “measured” by linking the defects to specific histology competencies, which were addressed systematically for process improvement (PI). After PI, a follow up review (“improve” and “control” phases) was carried out to identify measurable outcomes as a testament to quality. Results (if a Case Study enter NA) During the problem “measurement” phase, the defects found in the baseline review of 175 slides were linked to four specific histology competencies (fixation, embedding, cutting, and staining). Processing was excluded as it is completely automated and standardized. Our analysis showed that 83.3 % of defects were linked to embedding (“tissue too dispersed”). As embedding competency depends on the size and nature of the tissue (e.g. mucus and blood admixed with tissue), grossing competency was also addressed along with embedding at the respective workstations. Recommendations were offered to the grosser, embedder, and cutter to reduce variables during the “improvement” phase. Follow up review was done on 196 slides. The number of defective slides decreased and the defects that linked to “tissue too dispersed” had an overall improvement of 91.3%. Once the PI is proven to be effective, in service to histotechnology personnel biannually were also offered during “control” phase. Conclusion We have demonstrated successful methods for improving histology slide quality utilizing DMAIC principle of quality improvement by six sigma methodology DMAIC principle can be creatively adapted in laboratory practice management to enhance quality.

scholarly journals Six Sigma Control Limits and a Few Applications

2008 ◽  
Vol 7 (2) ◽  
pp. 34-45
Author(s):  
Ambika C. ◽  
Prakash R. ◽  
Nagaraja Rao C.
Keyword(s):  
Continuous Improvement ◽  
Six Sigma ◽  
Business Strategy ◽  
Business Processes ◽  
General Introduction ◽  
Greek Letter ◽  
Process Variability ◽  
Almost All ◽  
Tools And Techniques ◽  
Control Limits

Sigma (σ) is a Greek letter that has become the statistical symbol and metric of process variation. Six sigma is a disciplined, customers focused process designed to help organizations to move towards the creation of near perfect products and services. Six sigma (6σ) increases quality by reducing variation, defects and costs. 6σ is used in almost all fields of human activity. 6σ has been considered a powerful business strategy that employs a well structured continuous improvement methodology to reduce process variability and drive out waste within the business processes using effective application of statistical tools and techniques. This article i) gives the general introduction about the concept of six sigma, ii) briefs about the two 6σ methodologies DMAIC and DMADV, which are most commonly used by the organizations to achieve 6σ performance level, iii) discusses some of the applications of these limits in reducing the process variability. Some remarks about the results of applications of 6σ, the future requirements and benefits of 6σ are also discussed.

Implementing Six Sigma for Improving Business Processes at an Automotive Bank

2010 ◽  
pp. 361-382 ◽  
Author(s):  
Florian Johannsen ◽  
Susanne Leist ◽  
Gregor Zellner
Keyword(s):  
Six Sigma ◽  
Business Processes
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