scholarly journals Anwendung von Robotic Process Automation

2021 ◽  
pp. 85-118
Author(s):  
Patrik Graf ◽  
Markus A. Meier ◽  
Kim Oliver Tokarski
Keyword(s):  
Best Practices ◽  
Lessons Learned ◽  
Process Automation ◽  
Robotic Process Automation

ZusammenfassungDie Forschungsarbeit beleuchtet die Technologie Robotic Process Automation (RPA) im Umfeld der Finanzfunktionen und umfasst sowohl die Aufarbeitung des aktuellen Forschungsstands als auch eine primäre Datenerhebung, die sich in zwei Teile gliedert: Einerseits wurden Best Practices in Unternehmen erhoben, welche bereits Erfahrung mit RPA haben. Andererseits erfolgte in Kooperation mit der BKW AG die Erarbeitung einer Fallstudie. Im Vordergrund standen das Nutzenpotenzial und die Anwendungsfälle in Finanzfunktionen sowie generelle Lessons Learned. Die Ergebnisse zeigen auf, dass das in der Theorie attestierte Nutzenpotenzial in der Praxis auftritt, wobei dessen Ausmaß von der Selektion geeigneter Prozesse abhängig ist. Hier haben sich finanzielle Transaktionsprozesse, charakterisiert durch wiederkehrend, gleichartig sowie eine kurze Einarbeitungszeit, als geeignet herauskristallisiert. Für die Implementierung von RPA ist ein Start mit einem motivierten Team sinnvoll, das erste Prozesse in einem Piloten automatisiert. Für die Verankerung im Unternehmen ist ein aktives Changemanagement sowie die frühzeitige Ausgestaltung des Operating Models empfohlen. Die Praxis zeigte zudem, dass einige Stolpersteine gezielt zu adressieren sind. Der Einsatz von RPA ist auch kein Selbstzweck, sondern bedarf einer sachlichen Grenznutzenabwägung.

scholarly journals The Use of Robotic Process Automation (RPA) as an Element of Smart City Implementation: A Case Study of Electricity Billing Document Management at Bydgoszcz City Hall

Energies ◽  
2021 ◽  
Vol 14 (16) ◽  
pp. 5191
Author(s):  
Andrzej Sobczak ◽  
Leszek Ziora
Keyword(s):  
Smart City ◽  
Social Issues ◽  
Smart Cities ◽  
Low Cost ◽  
Lessons Learned ◽  
Document Management ◽  
Process Automation ◽  
Robotic Process Automation ◽  
The City

Smart cities are an extremely important, multi-faceted subject, both in terms of their practical aspects and in terms of research. This is expressed, among other things, in the multitude of approaches to this concept. These approaches differ based on the emphasis placed on individual aspects: some focus more on technology, and others put more weight on social issues, while still others value sustainable development issues. Currently, an important topic of discussion about the development of the smart city—the importance of which has become even greater in the context of the COVID-19 pandemic—is the digital transformation of the city. The use of robotic process automation (RPA) tools can be a part of such a transformation, as such tools, using advanced software, enable the automation of those tasks carried out thus far by humans. Although such an approach has, to date, been widespread in the case of enterprises (in particular, those operating in the financial and BPO/SSC sectors, but less often in the utilities sector, the first applications of these solutions in the context of process automation for cities are also beginning to emerge in various parts of the world. This article is based on a case study approach. The implementation conditions (including the constraints) of such an approach, the benefits achieved, and the lessons learned (which can be important for other local government units) are outlined using the example of the Bydgoszcz city hall’s (Poland) electricity billing document management. The results of the case study presented here lead to the conclusion that the use of RPA tools enables, very quickly and at relatively low cost, measurable results to be achieved that are related to the processing of electricity billing documentation for the city of Bydgoszcz. This allows the assertion to be made that robotic process automation can be taken into consideration as one of the tools used to build smart cities.

Adapting Tactical Military Structures to the Current and Future Operational Environments

2020 ◽  
Vol 26 (1) ◽  
pp. 157-162
Author(s):  
Paul Tudorache ◽  
Lucian Ispas
Keyword(s):  
Best Practices ◽  
Lessons Learned ◽  
Organizational Adaptation ◽  
Common Denominator ◽  
Military Operations ◽  
The Future ◽  
Military Units

AbstractUsing the lessons learned from recent military operations such as Operation Inherent Resolve (OIR) from Syria and Iraq, we proposed to investigate the need for tactical military units to adapt operationally to grapple with the most common requirements specific to current operational environments, but also for those that can be foreseen in the future. In this regard, by identifying the best practices in the field that can be met at the level of some important armies, such as USA and UK, we will try to determine a common denominator of most important principles whose application may facilitate both operational and organizational adaptation necessary for tactical military units to perform missions and tasks in the most unknown future operational environments.

scholarly journals The Adoption of Robotic Process Automation Technology to Ensure Business Processes during the COVID-19 Pandemic

2021 ◽  
Vol 13 (14) ◽  
pp. 8020
Author(s):  
Julia Siderska
Keyword(s):  
Technology Implementation ◽  
Business Processes ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Decision Makers ◽  
Process Automation ◽  
Robotic Process Automation ◽  
Service Companies ◽  
Automation Technology ◽  
Practical Implications

The study provides knowledge on the adoption of the Robotic Process Automation (RPA) technology during the COVID-19 pandemic in 110 Polish service companies. As this research was the first of its kind in Poland, the objectives of the CAWI survey were to identify the technology features of the RPA technology and the related determinants and barriers influencing the adoption of the RPA as well as to determine correlations between them. Moreover, the statistical analyses involved considering whether there were differences in the evaluation of individual RPA technology features, mainly in terms of perceived usefulness, ease of use, security and functionality. The results of the study show that almost 60% of the respondents indicated that robotization tools allowed maintaining continuity of business processes during the pandemic. The highest rated were features related to usefulness of the RPA technology. Furthermore, the analysis pointed to the most frequently indicated barriers to technology implementation that were related to nonoptimized, nonstandardized and non-digitized processes with a large number of exceptions. The study contributes to scientific knowledge and has practical implications for process automation decision-makers concerned with the adoption of the Robotic Process Automation technology. The obtained results can help them to understand the potential drivers of and barriers to the adoption of software robots by enterprises and may be an important determinant for companies’ managers in the field of implementing such solutions.

Sustainability Certification and Green Public Procurement: Ideals and Outcomes in a New Jersey School District

2021 ◽  
pp. 097340822110125
Author(s):  
Cluny Mendez ◽  
Christopher L. Atkinson
Keyword(s):  
New Jersey ◽  
School District ◽  
School Districts ◽  
Best Practices ◽  
Public Procurement ◽  
Lessons Learned ◽  
Future Research ◽  
Review Of The Literature ◽  
Green Public Procurement ◽  
The Subject

The implementation of sustainability and green public procurement (GPP) initiatives in school districts has been the subject of some debate; questions over definitions and programme goals have led to inconsistency and concerns about programme achievements. The legitimacy of programmes rests not only with the announcement of policy by officials, but with adherence to policy and staff buy-in. This study examines barriers districts face, and makes recommendations based upon district experience on ways to successfully implement sustainability and GPP initiatives. A review of the literature on GPP and legitimacy in the execution of public functions within the education domain begins the study. Major components relative to best practices for GPP programmes are studied through the review of GPP-related documents from a school district in New Jersey considered as an exemplar of such programmes. Analysis of an interview with the district’s representatives suggests that, despite the normative approval such programmes receive, and widespread understanding of the rationale for pursuing such initiatives, there remain critical failings in implementation of these programmes, stemming from education, resourcing of initiatives and prioritization of green procurement in relation to other district priorities. The study concludes with lessons learned from this case, which is important given its positioning within New Jersey as an exemplar and recommendations for future research where work in this area is needed.

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