scholarly journals The Adoption of Robotic Process Automation Technology to Ensure Business Processes during the COVID-19 Pandemic

2021 ◽  
Vol 13 (14) ◽  
pp. 8020
Author(s):  
Julia Siderska
Keyword(s):  
Technology Implementation ◽  
Business Processes ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Decision Makers ◽  
Process Automation ◽  
Robotic Process Automation ◽  
Service Companies ◽  
Automation Technology ◽  
Practical Implications

The study provides knowledge on the adoption of the Robotic Process Automation (RPA) technology during the COVID-19 pandemic in 110 Polish service companies. As this research was the first of its kind in Poland, the objectives of the CAWI survey were to identify the technology features of the RPA technology and the related determinants and barriers influencing the adoption of the RPA as well as to determine correlations between them. Moreover, the statistical analyses involved considering whether there were differences in the evaluation of individual RPA technology features, mainly in terms of perceived usefulness, ease of use, security and functionality. The results of the study show that almost 60% of the respondents indicated that robotization tools allowed maintaining continuity of business processes during the pandemic. The highest rated were features related to usefulness of the RPA technology. Furthermore, the analysis pointed to the most frequently indicated barriers to technology implementation that were related to nonoptimized, nonstandardized and non-digitized processes with a large number of exceptions. The study contributes to scientific knowledge and has practical implications for process automation decision-makers concerned with the adoption of the Robotic Process Automation technology. The obtained results can help them to understand the potential drivers of and barriers to the adoption of software robots by enterprises and may be an important determinant for companies’ managers in the field of implementing such solutions.

scholarly journals OTOMATISASI SISTEM PRODUK DALAM PENGOLAHAN DATA PADA PROSES HIRING DI PT.PERTAMINA (PERSERO)

2019 ◽  
Vol 15 (1) ◽  
pp. 91-96
Author(s):  
Frieyadie Frieyadie ◽  
Chaidir Rahman Faldanu
Keyword(s):  
Human Error ◽  
Business Processes ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
Process Automation ◽  
Process Data ◽  
Daily Work ◽  
Hiring Process ◽  
Strongly Agree

One month hiring process of new workers if taken on average reaches 250-300 people, which consists of fresh graduates, experience and shipping workers (Ships). The hiring process is still done manually input into the system, so it is quite a lot of spending and human resources (HR). Reporting data and presenting data related to business processes within the company also need to be made better and informative. Therefore it is necessary to automate the system to be able to support the speed and accuracy in the hiring process. Automation is the initial general form of organizational change in the form of a tool for ease of daily work. The method used to answer, uses the TAM method. The purpose of this research is to find out how much automation on the SAP system can have an effect on working time, which is more than 8 hours a day so that excessive overtime occurs, to find out the system automation in SAP is able to efficiently process data recording that occurs repeatedly and to find out the system automation in SAP can reduce human error. The level of acceptance of SAP users towards Hiring Process Automation at PT. Pertamina (Persero) based on perceived usefulness, perceived ease of use, attitude toward using, behavioral intention to use and actual use as a whole reached 87.74%, included in the category of strongly agree.

scholarly journals The Influence of Robotic Process Automation (RPA) towards Employee Acceptance

2021 ◽  
Vol 9 (5) ◽  
pp. 295-299
Author(s):  
Dahlia Fernandez ◽  
Aini Aman
Keyword(s):  
Financial Services ◽  
Technology Implementation ◽  
Oil And Gas ◽  
New Technology ◽  
Process Automation ◽  
Robotic Process Automation ◽  
Study Approach ◽  
Accounting Unit ◽  
Employee Acceptance ◽  
Automation Technology

There are various organizations that have automated the technology used in accounting and financial services to increase productivity and optimize operating costs. Among the automation technology transformations used in accounting and financial services is Robotic Process Automation (RPA). However, not all technological transformations are positive because they may cause fear among employees due to changes in the work process. Hence, the aim of this study is to understand the influence of RPA towards employee acceptance in the finance and accounting unit. This study uses an in-depth case study approach in one of the largest oil and gas company in the world. The result of the study showed that RPA technology has significant influences on employee acceptance. The results are discussed according to five elements which are threatening job opportunities, changes in the scope of work, adaptation to technology, career advancement, work-life balance, and job satisfaction. The results showed that employees must adapt with the changes due to the new technology implementation and embrace it positively because at the end of the day, new automation will always appear. Furthermore, the changes that take place must be openly accepted in order to maintain the reputation of their profession as well as the achievements of the organization.

An Outsourcing Acceptance Model

2010 ◽  
pp. 534-557
Author(s):  
John Benamati ◽  
T.M. Rajkumar
Keyword(s):  
Project Management ◽  
Technology Acceptance ◽  
Decision Maker ◽  
External Environment ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Decision Makers ◽  
Application Development ◽  
External Variables ◽  
Acceptance Model

The use of outsourcing is expanding rapidly. This chapter empirically tests a model of application development outsourcing acceptance based on the technology acceptance model (TAM). TAM-suggested perceived usefulness and ease of use mediate the effects of other variables on users’ attitudes towards a technology. The model tested in this chapter suggests that perceived usefulness and ease of use of outsourcing mediate the effects of the external environment, prior outsourcing relationships, and risks on decision-makers’ attitude toward application development outsourcing. One hundred and sixty respondents to a survey sent to 3000 IT decision makers provided data to confirm the applicability of TAM and the influences of these external variables. Support for applying TAM in this alternative context was found. Three sub-dimensions of risk, project management, relationship, and employee risk emerged. Project management and employee risks along with prior relationships were found to significantly influence decision maker perceptions about application development outsourcing.

Mechanism of Continuance Usage of a Mobile Terminal

2019 ◽  
Vol 11 (4) ◽  
pp. 1-15
Author(s):  
Aoshuang Li ◽  
Xiaodong Yang ◽  
Feng Guo
Keyword(s):  
Social Factors ◽  
Reasoned Action ◽  
Mobile Terminal ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Research Model ◽  
Perceived Ease Of Use ◽  
Independent Variables ◽  
Continuance Usage ◽  
Practical Implications

The goal of this study is to integrate individual behavior related to both reasoned action and unconscious behavior with social influence to form a theoretical model to explore continuance usage of a mobile terminal (CUMT). This study advances a model of CUMT which considers individual factors and social factors based on TRA. Perceived usefulness (PU), perceived ease of use (PEU) and habit are introduced as independent variables and social network relationships (SNR) are introduced as a moderator into the research model. 221 respondents collected in China are used to examine the hypotheses with PLS-SEM method. The results indicate that PU, PEU and habit are the determinants of CUMT, and both PU and PEU are the antecedents of habit. Moreover, the findings demonstrate that SNR has a negative moderating effect on the PEU-CUMT relationship. This study provides a comprehensive understanding of the behavior of CUMT. Theoretical contributions and practical implications are also discussed.

scholarly journals Alignment of business in robotic process automation

2019 ◽  
Vol 3 (1) ◽  
pp. 26-35 ◽  
Author(s):  
Ning Zhang ◽  
Bo Liu
Keyword(s):  
Comparative Analysis ◽  
Design Methodology ◽  
Negative Impact ◽  
Qualitative Comparative Analysis ◽  
Process Automation ◽  
Content Type ◽  
Robotic Process Automation ◽  
Business Alignment ◽  
Practical Implications

Purpose This paper aims to find out how business aligns with robotic process automation (RPA) and whether the alignment has the same factors as for IT–business alignment. Design/Methodology/Approach Condition configurations for positive and negative impact for business alignment with RPA. Findings The positive and negative configurations that possibly impact business alignment with RPA. Research limitations/implications There are some human instincts during conditions dichotomization and limited number of cases. Practical implications The findings can be used to guide practice application in real industry. Originality/value This paper adopted crisp-set qualitative comparative analysis to find condition configurations for alignment of business and RPA for more generalization.

scholarly journals Enterprise Robotic Process Automation

2021 ◽  
Vol 01 (01) ◽  
pp. 10-12
Author(s):  
Imesha Vitharanage ◽  
◽  
Amila Thibbotuwawa ◽  
Keyword(s):  
Cost Reduction ◽  
Business Processes ◽  
Legacy Systems ◽  
Process Automation ◽  
Robotic Process Automation ◽  
Repetitive Tasks ◽  
Productivity Rate ◽  
Healthcare Finance ◽  
Programming Knowledge ◽  
Audit Trails

Robotic Process Automation (RPA) is an emerging technology widely used across multiple sectors such as human resources, healthcare, finance, accounting, manufacturing, higher education and supply chain management, etc. RPA, also known as ‘software bots’, replaces manual, rule-based, repetitive tasks humans perform. These software bots are currently in a journey, evolving to be more sophisticated, mimicking human activities and enabling humans to achieve higher-valued tasks. Hence, RPA impacts the overall operational efficiency in organisations through multiple facets by its integration with employees, existing technologies and infrastructure, and business processes. It reduces the burden on IT as it does not disturb the underlying legacy systems. It increases reliability as bots can work 24x7 effectively. It is used as a time and cost reduction technology as it reduces the size of the manual workload. The tasks performed through RPA is accurate as it is less prone to errors. It increases compliances as it follows the rules and keeps audit trails. The productivity rate of organisations increase as the execution time through RPA is faster than tasks being performed by human employees. Furthermore, RPA is introduced as a low code technology that uses drag and drop functionalities with little to no programming knowledge [1].

Mobile Banking Continuance Intention

2021 ◽  
Vol 14 (1) ◽  
pp. 55-69
Author(s):  
Mousa Ahmed Albashrawi
Keyword(s):  
Interaction Effect ◽  
User Satisfaction ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Mobile Banking ◽  
Perceived Ease Of Use ◽  
Continuance Intention ◽  
Factors Affecting ◽  
Practical Implications ◽  
Expectation Confirmation

User satisfaction is crucial to reinforce continued usage intention of mobile banking (MB). Since IS literature has overlooked continued usage intention of MB and its significance to reflect the success of MB system, it would be important to further the research in this area. This study employs both customization and security, two concerned factors among customers, to examine their impact on satisfaction and MB continuance intention. Extended expectation-confirmation model in IT domain (ECM-IT), developed from TAM and ECM, is used to evaluate the factors affecting satisfaction which in turn affects MB continuance intention. With a sample of a mid-sized US bank customers, regression results reveal that efficiency quality with its underlying factors of perceived usefulness and perceived ease of use are significant predictors of satisfaction. The interaction effect is significant for customization, but not for security. Theoretical and practical implications are communicated.

Sign in / Sign up

Export Citation Format

Share Document