scholarly journals The Use of Robotic Process Automation (RPA) as an Element of Smart City Implementation: A Case Study of Electricity Billing Document Management at Bydgoszcz City Hall

Energies ◽  
2021 ◽  
Vol 14 (16) ◽  
pp. 5191
Author(s):  
Andrzej Sobczak ◽  
Leszek Ziora
Keyword(s):  
Smart City ◽  
Social Issues ◽  
Smart Cities ◽  
Low Cost ◽  
Lessons Learned ◽  
Document Management ◽  
Process Automation ◽  
Robotic Process Automation ◽  
The City

Smart cities are an extremely important, multi-faceted subject, both in terms of their practical aspects and in terms of research. This is expressed, among other things, in the multitude of approaches to this concept. These approaches differ based on the emphasis placed on individual aspects: some focus more on technology, and others put more weight on social issues, while still others value sustainable development issues. Currently, an important topic of discussion about the development of the smart city—the importance of which has become even greater in the context of the COVID-19 pandemic—is the digital transformation of the city. The use of robotic process automation (RPA) tools can be a part of such a transformation, as such tools, using advanced software, enable the automation of those tasks carried out thus far by humans. Although such an approach has, to date, been widespread in the case of enterprises (in particular, those operating in the financial and BPO/SSC sectors, but less often in the utilities sector, the first applications of these solutions in the context of process automation for cities are also beginning to emerge in various parts of the world. This article is based on a case study approach. The implementation conditions (including the constraints) of such an approach, the benefits achieved, and the lessons learned (which can be important for other local government units) are outlined using the example of the Bydgoszcz city hall’s (Poland) electricity billing document management. The results of the case study presented here lead to the conclusion that the use of RPA tools enables, very quickly and at relatively low cost, measurable results to be achieved that are related to the processing of electricity billing documentation for the city of Bydgoszcz. This allows the assertion to be made that robotic process automation can be taken into consideration as one of the tools used to build smart cities.

scholarly journals Framework for Developing an Information Technology Maturity Model for Smart City Services in Emerging Economies: (FSCE2)

2021 ◽  
Vol 11 (22) ◽  
pp. 10712
Author(s):  
Wilson Nieto Bernal ◽  
Keryn Lorena García Espitaleta
Keyword(s):  
Information Technology ◽  
Emerging Economies ◽  
Smart City ◽  
Smart Cities ◽  
Maturity Model ◽  
It Services ◽  
Implementation Model ◽  
Proposed Model ◽  
The City

The goal of this research is to design a framework to develop an information technology (IT) maturity model to guide the planning, design, and implementation of smart city services. The objectives of the proposed model are to define qualitatively and measure quantitatively the maturity levels for the IT dimensions used by smart cities (IT governance, IT services, data management and infrastructure), and to develop an implementation model that is practical and contextualized to the needs of any territory that wants to create or improve smart city services. The proposed framework consists of three components: a conceptual model of smart city services, IT dimensions and indicators, and IT maturity levels. The framework was validated by applying it to a case study for the evaluation of the IT maturity levels for the city of Cereté, Colombia.

Smart Cities and Digital Governance

2020 ◽  
pp. 87-106
Author(s):  
Mamoona Humayun ◽  
N. Z. Jhanjhi ◽  
Malak Z. Alamri ◽  
Azeem Khan
Keyword(s):  
Smart City ◽  
Urban Areas ◽  
Good Governance ◽  
Smart Cities ◽  
Low Cost ◽  
Developed Countries ◽  
Digital Governance ◽  
Smart Governance ◽  
Intelligent Security ◽  
The City

With the ubiquitous low-cost sensor devices and widespread use of IoT, the paradigm is shifted from urban areas towards a smart city. A smart city is an urban area that uses IoT technologies to collect data and manage resources efficiently. The vision is to improve the capabilities and to solve the citizens' problems (e.g., energy consumption, transportation, recycling, intelligent security, etc.) in an efficient way. A smart city is a multidimensional term including a smart economy, smart mobility, smart living, smart environment, smart people, and smart governance. Although the concept of a smart city is increasing and currently there exist many such cities in many developed countries, one of the key challenges faced by these cities is good governance. Smart cities need smart governance to run the city in a smarter way, and effective digital governance is a solution to this end. Digital governance refers to the use of digital technology in government practices.

Smart Cities and Sustainability

2022 ◽  
pp. 848-862
Author(s):  
Caterina Mele
Keyword(s):  
Smart City ◽  
Smart Cities ◽  
Free Market ◽  
Digital Technologies ◽  
Collective Good ◽  
Sustainable City ◽  
Italian Case ◽  
Urban Scene ◽  
The City

The term smart city is often synonymous with a sustainable city. The word smart implies the use of digital technology that serves to make processes and services more efficient and to connect the different actors on the urban scene. However, this is no guarantee of sustainability. A city can become sustainable if it changes its metabolism and from linear to circular as in nature's ecosystems. For this to happen, it is necessary to overcome the paradigm of quantitative economic growth based on the infinite substitutability between natural and economic capital. If smart city governance stakeholders primarily pursue profit according to the logic of the free market, the city may be smarter and efficient in the use of energy and resources, but it is not sustainable, often not even inclusive. The challenge of sustainability implies a paradigm shift and the use of digital technologies at the service of the collective good. In this context, after a general analysis of the characteristics of smart cities, the chapter focuses on an Italian case study, Turin Smart City.

scholarly journals Smart Cities Landscape and Urban Planning for Sustainability in Brno City

Land ◽  
2021 ◽  
Vol 10 (8) ◽  
pp. 870
Author(s):  
Jitka Fialová ◽  
Dastan Bamwesigye ◽  
Jan Łukaszkiewicz ◽  
Beata Fortuna-Antoszkiewicz
Keyword(s):  
Smart City ◽  
Smart Cities ◽  
Sustainable City ◽  
The Czech Republic ◽  
Energy And Environment ◽  
Smart Governance ◽  
The City ◽  
City Models

This study aimed to explore the case study of Brno city regarding smart city models. We analyzed Brno considering smart and sustainable city elements, i.e., smart mobility/public transport, smart technology, smart people, smart governance, smart economy, smart living, and smart environment based on transport, energy, and environment referred herein as the smart city and sustainability model. Therefore, we investigated a case study of Brno city in the Czech Republic. We used qualitative techniques such as case study, exploration, observation, and description. We analyzed and comprehended the trends in the various features of smart city and sustainable development of the city of Brno. The findings showed that Brno city is doing its best to maintain smart city models through its governance organs and structures. The city is also working hard to improve some of the aspects that are still lagging. The ongoing developments and the future ones are based on strategic planning for both the short term and long term such as Brno2023, Brno2030, and Brno2050. It was found that Brno has a very well-planned transport system and is integrated with other aspects such as technology, energy, such as the electricity that moves the trolleybuses and trams, and environment. We strongly conclude that even though Brno city still struggles to achieve total sustainability, it is still a model and reflection of a smart and sustainable city. Finally, we noted that Brno city has very good plans and vision the “DNA” of a smart city. However, the implementation still suffers political willingness.

Smart Cities and Sustainability

2021 ◽  
pp. 1-15
Author(s):  
Caterina Mele
Keyword(s):  
Smart City ◽  
Smart Cities ◽  
Free Market ◽  
Digital Technologies ◽  
Collective Good ◽  
Sustainable City ◽  
Italian Case ◽  
Urban Scene ◽  
The City

The term smart city is often synonymous with a sustainable city. The word smart implies the use of digital technology that serves to make processes and services more efficient and to connect the different actors on the urban scene. However, this is no guarantee of sustainability. A city can become sustainable if it changes its metabolism and from linear to circular as in nature's ecosystems. For this to happen, it is necessary to overcome the paradigm of quantitative economic growth based on the infinite substitutability between natural and economic capital. If smart city governance stakeholders primarily pursue profit according to the logic of the free market, the city may be smarter and efficient in the use of energy and resources, but it is not sustainable, often not even inclusive. The challenge of sustainability implies a paradigm shift and the use of digital technologies at the service of the collective good. In this context, after a general analysis of the characteristics of smart cities, the chapter focuses on an Italian case study, Turin Smart City.

Mobile tourist guide supporting a smart city initiative: a Brazilian case study

2016 ◽  
Vol 2 (2) ◽  
pp. 164-183 ◽  
Author(s):  
Andréa Cacho ◽  
Luiz Mendes-Filho ◽  
Daniela Estaregue ◽  
Brunna Moura ◽  
Nélio Cacho ◽  
...  
Keyword(s):  
Latin American ◽  
Smart City ◽  
Smart Cities ◽  
World Cup ◽  
Fifa World Cup ◽  
Content Type ◽  
Starting Point ◽  
The City ◽  
Mobile Tourist Guide

Purpose – The purpose of this paper is to describe a smart city initiative presenting a mobile tourist guide developed for Natal, Brazil. Design/methodology/approach – This study has employed an exploratory case study approach to gain more knowledge about a smart city initiative and a mobile tourist guide in Brazil. The city of Natal was selected for this case study since it was one of the host cities during the FIFA World Cup 2014. The collected data for this research came from government (e.g. Natal Smart City plan), academic sources (e.g. Metropole Digital Institute (IMD)), and tourists’ information from the mobile tourist guide application. Findings – The smart city initiative of Natal, and the mobile tourist guide (named Find Natal) responsible for collecting, processing, sharing, storing and analysing the tourist behaviour were detailed in the paper. The Smart City Consortium in Natal is developing an interoperable and distributed infrastructure that is advancing the state-of-the-art in information and communication technologies (ICT) for planning and managing smart cities. The IMD implemented an application, which aims to enhance the traveller’s experience through software programs designed to leverage the infrastructure mechanisms behind the city. The data gathered by the application was analysed to show how it was used during the 2014 FIFA World Cup. Originality/value – The results show a developed ICT initiative in a Latin American country. This study offers a starting point for destinations willing to implement and deploy a smart city initiative.

SenCity – Evaluating Users’ Experiences of Intelligent Lighting for Well-Being in Smart Cities

2018 ◽  
pp. 60-67
Author(s):  
Henrika Pihlajaniemi ◽  
Anna Luusua ◽  
Eveliina Juntunen
Keyword(s):  
Case Studies ◽  
Smart City ◽  
Smart Cities ◽  
Well Being ◽  
Evaluation Methods ◽  
Data Analyses ◽  
Sense Of Security ◽  
System Data

This paper presents the evaluation of usersХ experiences in three intelligent lighting pilots in Finland. Two of the case studies are related to the use of intelligent lighting in different kinds of traffic areas, having emphasis on aspects of visibility, traffic and movement safety, and sense of security. The last case study presents a more complex view to the experience of intelligent lighting in smart city contexts. The evaluation methods, tailored to each pilot context, include questionnaires, an urban dashboard, in-situ interviews and observations, evaluation probes, and system data analyses. The applicability of the selected and tested methods is discussed reflecting the process and achieved results.

YOUTH EXPECTATIONS OF SMART CITY LIVING: AN IMPORTANCE- PERFORMANCE ANALYSIS OF YOUNG RESIDENTS’ PERSPECTIVES OF CITY GOVERNMENT

2017 ◽  
Vol 14 (1) ◽  
pp. 118-128
Author(s):  
Jason Cohen ◽  
Judy Backhouse ◽  
Omar Ally
Keyword(s):  
Performance Analysis ◽  
Young People ◽  
Smart City ◽  
Smart Cities ◽  
City Government ◽  
Diagnostic Tools ◽  
City Management ◽  
Bottom Up ◽  
Starting Point ◽  
The City

Young people are important to cities, bringing skills and energy and contributing to economic activity. New technologies have led to the idea of a smart city as a framework for city management. Smart cities are developed from the top-down through government programmes, but also from the bottom-up by residents as technologies facilitate participation in developing new forms of city services. Young people are uniquely positioned to contribute to bottom-up smart city projects. Few diagnostic tools exist to guide city authorities on how to prioritise city service provision. A starting point is to understand how the youth value city services. This study surveys young people in Braamfontein, Johannesburg, and conducts an importance-performance analysis to identify which city services are well regarded and where the city should focus efforts and resources. The results show that Smart city initiatives that would most increase the satisfaction of youths in Braamfontein  include wireless connectivity, tools to track public transport  and  information  on city events. These  results  identify  city services that are valued by young people, highlighting services that young people could participate in providing. The importance-performance analysis can assist the city to direct effort and scarce resources effectively.

scholarly journals Challenges and Barriers for Net‐Zero/Positive Energy Buildings and Districts—Empirical Evidence from the Smart City Project SPARCS

Buildings ◽  
2021 ◽  
Vol 11 (2) ◽  
pp. 78
Author(s):  
Daria Uspenskaia ◽  
Karl Specht ◽  
Hendrik Kondziella ◽  
Thomas Bruckner
Keyword(s):  
Smart City ◽  
Urban Areas ◽  
Smart Cities ◽  
Scale Up ◽  
Practical Experience ◽  
Positive Energy ◽  
Low Carbon ◽  
Net Zero ◽  
Multidimensional Representation

Without decarbonizing cities energy and climate objectives cannot be achieved as cities account for approximately two thirds of energy consumption and emissions. This goal of decarbonizing cities has to be facilitated by promoting net-zero/positive energy buildings and districts and replicating them, driving cities towards sustainability goals. Many projects in smart cities demonstrate novel and groundbreaking low-carbon solutions in demonstration and lighthouse projects. However, as the historical, geographic, political, social and economic context of urban areas vary greatly, it is not always easy to repeat the solution in another city or even district. It is therefore important to look for the opportunities to scale up or repeat successful pilots. The purpose of this paper is to explore common trends in technologies and replication strategies for positive energy buildings or districts in smart city projects, based on the practical experience from a case study in Leipzig—one of the lighthouse cities in the project SPARCS. One of the key findings the paper has proven is the necessity of a profound replication modelling to deepen the understanding of upscaling processes. Three models analyzed in this article are able to provide a multidimensional representation of the solution to be replicated.

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