Service Design of Rehabilitative Exoskeleton for Sustainable Value Creation: A Case Study of Stroke Rehabilitation in China

2020 ◽  
pp. 59-70
Author(s):  
Jing Tao ◽  
Suiran Yu
Keyword(s):  
Value Creation ◽  
Stroke Rehabilitation ◽  
Service Design ◽  
Sustainable Value

SUSTAINABLE INDUSTRIAL VALUE CREATION: BENEFITS AND CHALLENGES OF INDUSTRY 4.0

2017 ◽  
Vol 21 (08) ◽  
pp. 1740015 ◽  
Author(s):  
DANIEL KIEL ◽  
JULIAN M. MÜLLER ◽  
CHRISTIAN ARNOLD ◽  
KAI-INGO VOIGT
Keyword(s):  
Value Creation ◽  
Manufacturing Companies ◽  
Bottom Line ◽  
Study Approach ◽  
Industrial Internet ◽  
Sustainable Value ◽  
Multiple Case ◽  
Public Context ◽  
Integration Data

The Industrial Internet of Things (IIoT) poses several implications on manufacturers in terms of economic, ecological, and social aspects referring to the Triple Bottom Line (TBL) of sustainable value creation. Due to its technical core, the current research focused on its technical fundamentals, whereas the economic discussion is still in its infancy. This paper aims at painting a comprehensive and structured picture of IIoT-related economic, ecological, and social benefits and challenges. For this purpose, we employ an exploratory multiple case study approach based on semi-structured expert interviews in 46 manufacturing companies from three leading German industries. Our study contributes to the sparse body of scientific IIoT literature by analysing the IIoT’s implications according to the TBL. We show that, in order to qualify for sustainable industrial value creation, the IIoT requires an extension of the established TBL by three further dimensions, i.e., technical integration, data and information, and public context.

Um olhar para as práticas sustentáveis em uma construtora de Fortaleza/CE à luz do modelo de criação de valor sustentável de Hart e Milstein

Revista Foco ◽  
2018 ◽  
Vol 11 (3) ◽  
pp. 72
Author(s):  
Andriele Pinto Amorim ◽  
Milena Cirino Capelo ◽  
Naiderson Ferreira De Lucena ◽  
Maria Aparecida Tavares das Chagas
Keyword(s):  
Qualitative Research ◽  
Content Analysis ◽  
Value Creation ◽  
Single Case ◽  
Single Case Study ◽  
Sustainable Practices ◽  
Construction Company ◽  
Sustainable Value ◽  
Systemic View

A integração da sustentabilidade na estratégia organizacional é um desafio para as empresas no que se refere à necessidade de racionalização de investimentos. Nesse sentido, análises multidimensionais como o Modelo de Hart e Milstein justificam-se dada a possibilidade de uma visão sistêmica das práticas sustentáveis. Este estudo objetiva a análise das práticas sustentáveis de uma construtora de Fortaleza/CE por meio do modelo de criação de valor sustentável proposto pelos teóricos mencionados. Utilizou-se pesquisa qualitativa por meio de estudo de caso único, os dados foram analisados por meio da análise de conteúdo. Conclui-se que a empresa investigada tem conseguido manter investimentos equilibrados em práticas sustentáveis e que esta caminha para a sustentabilidade de seu negócio. The integration of sustainability in the organizational strategy is a challenge for companies due to the need to rationalize investments. In this sense, multidimensional analyzes such as the Hart and Milstein Model are justified given the possibility of a systemic view of sustainable practices. Thus, this study aims to analyze the sustainable practices of a Fortaleza / CE construction company through the sustainable value creation model proposed by the mentioned theorists. We used qualitative research through a single case study, the data were analyzed through content analysis. It is concluded that the investigated company has been able to maintain balanced investments in sustainable practices and that this one walks towards the sustainability of its business.

Sustainable value creation in SMEs: a case study

2013 ◽  
Vol 25 (1) ◽  
pp. 44-61 ◽  
Author(s):  
Maria Vincenza Ciasullo ◽  
Orlando Troisi
Keyword(s):  
Value Creation ◽  
Corporate Strategy ◽  
Single Case ◽  
Value Systems ◽  
Medium Size ◽  
Process Data ◽  
Content Type ◽  
Management Procedures ◽  
Sustainable Value

PurposeThe purpose of this paper is to study how a small to medium‐size enterprise (SME) in Campania (Italy) integrated sustainability into its corporate strategy, and how its sustainable corporate strategies reflect on intangible assets.Design/methodology/approachThe paper, an exploratory study based on grounded theory, analyzes are interviews with the entrepreneurial team and top and middle management. Findings are integrated with documentary analysis, internal process data and archival material.FindingsEthics and value systems play a significant role in devising sustainable corporate strategy. Competitive strategies, innovation, quality and responsibility are reflected in management procedures and the supply network system involving partners in sustainable innovation processes.Research limitations/implicationsA single case study obviously limits the generalizing of the findings.Practical implicationsEntrepreneurs and managers can benefit from the study to build a relational network for sustainable development.Originality/valueThe process of sustainable value creation, sharing and the co‐creation of knowledge emerges fully in the case study analyzed. The study pivots on issues of innovation and eco‐sustainability as drivers for corporate sustainability and business ethics.

Social Design for Services Framework

2018 ◽  
Vol 1 (1) ◽  
Author(s):  
Melanie SARANTOU ◽  
Satu MIETTINEN
Keyword(s):  
South Africa ◽  
Sustainable Development ◽  
Research Group ◽  
Design Research ◽  
Service Design ◽  
Social Design ◽  
Practical Action ◽  
The Social ◽  
The World

This paper addresses the fields of social and service design in development contexts, practice-based and constructive design research. A framework for social design for services will be explored through the survey of existing literature, specifically by drawing on eight doctoral theses that were produced by the World Design research group. The work of World Design researcher-designers was guided by a strong ethos of social and service design for development in marginalised communities. The paper also draws on a case study in Namibia and South Africa titled ‘My Dream World’. This case study presents a good example of how the social design for services framework functions in practice during experimentation and research in the field. The social design for services framework transfers the World Design group’s research results into practical action, providing a tool for the facilitation of design and research processes for sustainable development in marginal contexts.

Executives’ Decision Processes at the Front End of Major Projects: The Role of Context and Experience in Value Creation

2020 ◽  
pp. 875697282097722
Author(s):  
Denise Chenger ◽  
Jaana Woiceshyn
Keyword(s):  
Value Creation ◽  
Oil And Gas ◽  
Decision Processes ◽  
Strategic Decision ◽  
Decision Context ◽  
Front End ◽  
Risk Approach ◽  
Multiple Case

The front end of projects is strategically important; yet, how project concepts are identified, evaluated, and selected at the pre-project stage is poorly understood. This article reports on an inductive multiple-case study of how executives made such decisions in major upstream oil and gas projects. The findings show that in such a high-risk context, often an experienced executive makes these decisions alone and he creates value by facilitating growth. We identified three value-creating decision processes that varied by the executives’ risk approach and decision context. These processes depart from the formal project management prescriptions and the strategic decision-making literature.

Proactive Value Co-Creation via Structural Ambidexterity: Customer Success Management and the Modularization of Frontline Roles

2021 ◽  
pp. 109467052199756
Author(s):  
Bryan Hochstein ◽  
Nawar N. Chaker ◽  
Deva Rangarajan ◽  
Duane Nagel ◽  
Nathaniel N. Hartmann
Keyword(s):  
Value Creation ◽  
Functional Role ◽  
Service Firms ◽  
Study Analysis ◽  
Case Study Analysis ◽  
Multilevel Perspective ◽  
Business To Business ◽  
Depth Interviews

An increasing number of business-to-business (B2B) service firms have transitioned to recurring revenue-based solutions. These subscription B2B solutions are becoming increasingly common, yet offer challenges for long-term renewal if value is not consistently realized by the customer. To address this concern, customer success (CS) management has emerged. CS management is based on regular proactive action taken by the seller to (a) educate, prepare, and engage customers for value co-creation; (b) demonstrate the value delivered by the solution; and (c) provide a channel for advocacy on behalf of customers within the service-providing firm. Our findings highlight the under-researched topic of CS in B2B settings. Specifically, we propose the CS function and role as a structural alternative to within-person (i.e., cross-functional) ambidexterity and emphasize the ability of a CS focus by service firms to complement existing firm operations in value creation efforts. Our case study analysis provides a multilevel perspective (i.e., executive, functional role employees, and customers) via in-depth interviews that offer unique insights on “how parts of the service-sales system work together.” Overall, CS is growing as a practice that propagates value to the customer via ongoing success with solutions while improving service-firm renewal and growth of subscription business.

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