Social Design for Services Framework

2018 ◽  
Vol 1 (1) ◽  
Author(s):  
Melanie SARANTOU ◽  
Satu MIETTINEN
Keyword(s):  
South Africa ◽  
Sustainable Development ◽  
Research Group ◽  
Design Research ◽  
Service Design ◽  
Social Design ◽  
Practical Action ◽  
The Social ◽  
The World

This paper addresses the fields of social and service design in development contexts, practice-based and constructive design research. A framework for social design for services will be explored through the survey of existing literature, specifically by drawing on eight doctoral theses that were produced by the World Design research group. The work of World Design researcher-designers was guided by a strong ethos of social and service design for development in marginalised communities. The paper also draws on a case study in Namibia and South Africa titled ‘My Dream World’. This case study presents a good example of how the social design for services framework functions in practice during experimentation and research in the field. The social design for services framework transfers the World Design group’s research results into practical action, providing a tool for the facilitation of design and research processes for sustainable development in marginal contexts.

Service Design of a Pregancy Simulation Dress Experience - From the Perspective of Social Design

2018 ◽  
Vol 05 (09) ◽  
pp. 15-25
Author(s):  
Chi-Ying Hung ◽  
Rung Tai Lin
Keyword(s):  
Service Design ◽  
Transformation Process ◽  
Social Design ◽  
Services Research ◽  
Research Perspective ◽  
Study Approach ◽  
The Social ◽  
Marketing Service ◽  
Core Issues

This study has two subjects, one is the design of a pregnancy simulation dress, and the other is the service design for visitors to wear the pregnancy simulation dress in a tourism factory. The core issues of this study are people-oriented social design and experiential value. The case study approach is adopted and an experiential product simulating pregnancy is provided in the setting of a tourism factory. The setting, products and experience are observed as a whole, and the research perspective is based on the transformation process of emotional design and cultural design, which is the basis for deconstructing the design of the pregnancy simulation dress. A service blueprint is used to examine the case’s experiential service design, which is used as an example of experience planning that applies social design to commercial services. Research conclusions summarize and analyze design, marketing, service, and management aspects, hoping to further extend the social value of enterprises and social education work.

Flexible Epistemologies: Gypsy/roma Thinking and Anthropology Theory

2020 ◽  
Vol 24 (2) ◽  
pp. 228-240
Author(s):  
Stefania Pontrandolfo ◽  
Marco Solimene
Keyword(s):  
Cultural Construction ◽  
The Social ◽  
The World ◽  
Specific Practice

This article reflects on the conceptual debt that anthropology has developed towards the peoples it studies, by exploring the case-study of Gypsy/Roma anthropology. We argue that ethnographically-grounded research has enabled anthropologists to access and incorporate Gypsy/Roma visions and practices of the world. The flexible Gypsy epistemologies, which Gypsies/ Roma use in the social and cultural construction of particular forms of identity and mobility, have thus translated into a specific practice of theory, which has provided more adequate tools for grasping the complexity of reality and contributed to a decolonialisation of anthropological thought.

Case study of sustainable service design in the hospitality industry

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Yi-An Chen ◽  
Chun Liang Chen
Keyword(s):  
Sustainable Development ◽  
Customer Value ◽  
Hospitality Industry ◽  
Service Providers ◽  
Corporate Sustainability ◽  
Service Design ◽  
Cultural Resources ◽  
Content Type ◽  
Holistic Understanding

Purpose The purpose of this study is to explore how creative-cultural hotels can achieve sustainable service design through the development of a holistic conceptual framework. Design/methodology/approach The authors created this framework using a qualitative exploratory multi-case study of four creative-cultural hotels in Taiwan. The framework comprises strategic, organizational and interface levels to describe the design process and implementation of service offerings that co-create value within a multifaceted network of actors. Findings The findings of this study show that incorporating local arts and culture into sustainable service design can generate unique value and experiences for customers. From the perspective of sustainable development, these hotels seek to add value by using local creative and cultural resources to ensure that they have a sound commercial base from which to showcase their cultural features. As such, this study recommends that the hotel industry shift its focus to a paradigm that provides a strategic and sustainability-framed vision to create value for society while protecting local natural and cultural resources. Originality/value This multilevel model reframes the development of customer value constellations through a holistic understanding of user experience, eco-design practice, service encounters aligned with user touchpoints and front-line employee capabilities. To integrate the perspectives of both service providers and their customers, the proposed model embeds these stakeholders within a single model through the vehicle of local value co-creation. This holistic framework can assist in designing sustainable service within the hospitality industry to deliver better services and customer experiences. The findings provide an illustration of how the proposed multilevel sustainable-development-oriented service design framework can serve as a useful tool in guiding hotels toward corporate sustainability.

scholarly journals The social construction of HIV/AIDS

2003 ◽  
Vol 8 (2) ◽  
Author(s):  
Natalie Goldstein ◽  
H G Pretorius ◽  
A D Stuart
Keyword(s):  
South Africa ◽  
Social Construction ◽  
Full Text ◽  
Aids Epidemic ◽  
The Social ◽  
The World ◽  
Hiv Aids

An in-depth look is taken at the specific discourses surrounding the debilitating HIV/AIDS epidemic sweeping South Africa and the world. Opsomming Hierdie artikel poog om ‘n indiepte ondersoek te loods na die spesifieke diskoerse rondom die MIV/VIGS epidemie in Suid-Afrika en die wêreld. *Please note: This is a reduced version of the abstract. Please refer to PDF for full text.

scholarly journals Sustainable development and quality of life

2019 ◽  
Vol 22 (4) ◽  
pp. 38-41
Author(s):  
Beata Zakrzewska
Keyword(s):  
Quality Of Life ◽  
Economic Growth ◽  
Sustainable Development ◽  
Environmental Aspect ◽  
The Social ◽  
The World

The article’s aim is to analyze the quality of people’s lives in the context of sustainable development conception in the social, economical and environmental aspect and to draw attention to the inequality of goods’ consumption in the world. This article is an interpretation of the interdependence between economic growth, care for the environment and the quality of people’s lives.

scholarly journals Implementación de la Política Pública de Pueblos Mágicos. Caso de estudio: Tapijulapa, Tabasco / Implementation of the Public Policy Peoples Magical. Case Study: Tapijulapa, Tabasco

2016 ◽  
Vol 5 (1) ◽  
pp. 145-152
Author(s):  
Lucía Sandoval ◽  
María Estela Ortega Rubí
Keyword(s):  
Public Policy ◽  
Social Capital ◽  
Sustainable Development ◽  
Development Projects ◽  
Capital Social ◽  
The Public ◽  
Government Institutions ◽  
The Social ◽  
Politica Publica

ABSTRACTThe purpose of this research is to analyze the participation of different stakeholders, resulting from the implementation of the Public Policy Magical Towns, aimed at sustainable development of Villa Tapijulapa. This investigation is currently underway, however it has been observed that it has been funded development projects, through various government institutions that contribute to Magic Towns Program, which has not been successful, in addition there is a misuse system resources. These issues are presented by the complexity of cooperation, multiplicity of participants and perspectives; and the various attitudes and degrees of involvement of the various stakeholders. As the analysis of the social capital of the community and the characteristics of the agency charged with implementing achieve identify areas of opportunity to propose strategies for improvement.RESUMENEl propósito de ésta investigación es analizar la participación de los diferentes actores sociales, derivada de la implementación de la Política Pública de Pueblos Mágicos, dirigida al desarrollo sustentable de Villa Tapijulapa. Esta investigación actualmente se encuentra en proceso, sin embargo se ha podido observar que han sido financiados proyectos de desarrollo, a través de diferentes instituciones gubernamentales que coadyuvan al Programa de Pueblos Mágicos, los cuales no han sido exitosos, además de existir, un mal uso del sistema de recursos naturales. Estas problemáticas se presentan por la complejidad de la cooperación, multiplicidad de participantes y perspectivas; así como las diversas actitudes y grados de compromiso de los diferentes actores sociales. Por lo que el análisis del capital social de la comunidad y de las características de la agencia encargada de la implementación lograrán detectar las áreas de oportunidad para proponer estrategias de mejora.

scholarly journals Armoedekultuur: Die leefwereld van die Nuwe Testament en die situasie in Suid-Afrika vandag

1996 ◽  
Vol 52 (4) ◽  
Author(s):  
Andries Van Aarde
Keyword(s):  
South Africa ◽  
New Testament ◽  
Social Dynamics ◽  
Eastern Mediterranean ◽  
Culture Of Poverty ◽  
Economic Statistics ◽  
The Social ◽  
The World ◽  
The New Testament ◽  
Social Scientific

Culture of poverty: The world of the New Testament then and the situation in South Africa today. In this article poverty in the world of the New Testament is explained in the  light of the social dynamics of the first century Eastern Mediterranean. The focus is on the sub-culture of the disreputable poor. Features of a culture of poverty are reflected upon from a social-scientific perspective in order to try to understand why poverty is intensifying in South Africa today. The article aims at identifying guidelines for Christians in using the New Testament in a profound way to challenge the threat of poverty. The following aspects are discussed: the underdevelopment of third-world societies over against the technical evolution in first-world societies during the past two hundred years, economic statistics with regard to productivity and unemployment in South Africa, the social identity of the disreputable poor, poverty within the pre-print culture of the biblical period, and the church as the household of God where Christians should have compassion for others.

scholarly journals The colonial matrix of power: Image ontology and the question of blackness

2021 ◽  
Vol 77 (4) ◽  
Author(s):  
Itumeleng D. Mothoagae
Keyword(s):  
United States ◽  
South Africa ◽  
United States Of America ◽  
Black People ◽  
World Order ◽  
The United States ◽  
Global South ◽  
Black Theology ◽  
The Social ◽  
The World

The question of blackness has always featured the intersectionality of race, gender, sexuality and class. Blackness as an ontological speciality has been engaged from both the social and epistemic locations of the damnés (in Fanonian terms). It has thus sought to respond to the performance of power within the world order that is structured within the colonial matrix of power, which has ontologically, epistemologically, spatially and existentially rendered blackness accessible to whiteness, while whiteness remains inaccessible to blackness. The article locates the question of blackness from the perspective of the Global South in the context of South Africa. Though there are elements of progress in terms of the conditions of certain Black people, it would be short-sighted to argue that such conditions in themselves indicate that the struggles of blackness are over. The essay seeks to address a critique by Anderson (1995) against Black theology in the context of the United States of America (US). The argument is that the question of blackness cannot and should not be provincialised. To understand how the colonial matrix of power is performed, it should start with the local and be linked with the global to engage critically the colonial matrix of power that is performed within a system of coloniality. Decoloniality is employed in this article as an analytical tool.Contribution: The article contributes to the discourse on blackness within Black theology scholarship. It aims to contribute to the continual debates on the excavating and levelling of the epistemological voices that have been suppressed through colonial epistemological universalisation of knowledge from the perspective of the damnés.

Design Freedom

2019 ◽  
pp. 266-287
Author(s):  
Yael Valerie Perez
Keyword(s):  
Sustainable Development ◽  
Design Methods ◽  
Life Conditions ◽  
Effective Form ◽  
The Social ◽  
Methodological Tool ◽  
Transformative Process ◽  
Design Freedom ◽  
Design Drawing

Against the backdrop of increasing recognition of the social and cultural pillar of sustainable development, this chapter advances the notion of design freedom as a conceptual and methodological tool for deepening our commitments towards participatory and emancipatory design. Drawing from Sen's development as freedom approach, design freedom is broadly defined as a process that identifies opportunities for people to ameliorate their life conditions. In addition to enabling sustainability, design freedom is also a transformative process in and of itself, expanding opportunities of all participants in the process. As such, it augments the subfield of design methods adding processual consideration to its instrumental orientation. The chapter offers an illustration of the potential of design freedom as research and action approach by presenting a case study of co-design with the Pinoleville Pomo Nation tribe in California. This design freedom project identified and fostered three key capacities for community flourishing: distributed agency, expressive materials, and effective form.

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