scholarly journals Co-producing Psychiatric Education with Service User Educators: a Collective Autobiographical Case Study of the Meaning, Ethics, and Importance of Payment

2019 ◽  
Vol 44 (2) ◽  
pp. 159-167 ◽  
Author(s):  
Sophie Soklaridis ◽  
Alise de Bie ◽  
Rachel Beth Cooper ◽  
Kim McCullough ◽  
Brenda McGovern ◽  
...  
Keyword(s):  
Service User ◽  
Service Providers ◽  
Organizational Structures ◽  
Psychiatric Education ◽  
Service Users ◽  
University Of Toronto ◽  
Study Approach ◽  
Education Data ◽  
Mental Health Service User

Abstract Objective Co-production involves service providers and service users collaborating to design and deliver services together and is gaining attention as a means to improve provision of care. Aiming to extend this model to an educational context, the authors assembled a diverse group to develop co-produced education for psychiatry residents and medical students at the University of Toronto over several years. The authors describe the dynamics involved in co-producing psychiatric education as experienced in their work. Methods A collaborative autobiographical case study approach provides a snapshot of the collective experiences of working to write a manuscript about paying service users for their contributions to co-produced education. Data were collected from two in-person meetings, personal communications, emails, and online comments to capture the fullest possible range of perspectives from the group about payment. Results The juxtaposition of the vision for an inclusive process against the budgetary constraints that the authors faced led them to reflect deeply on the many meanings of paying service user educators for their contributions to academic initiatives. These reflections revealed that payment had implications at personal, organizational, and social levels. Conclusion Paying mental health service user educators for their contributions is an ethical imperative for the authors. However, unless payment is accompanied by other forms of demonstrating respect, it aligns with organizational structures and practices, and it is connected to a larger goal of achieving social justice, the role of service users as legitimate knowers and educators and ultimately their impact on learners will be limited.

scholarly journals Correction to: Co-producing Psychiatric Education with Service User Educators: a Collective Autobiographical Case Study of the Meaning, Ethics, and Importance of Payment

2021 ◽  
Author(s):  
Sophie Soklaridis ◽  
Alise de Bie ◽  
Rachel Beth Cooper ◽  
Kim McCullough ◽  
Brenda McGovern ◽  
...  
Keyword(s):  
Service User ◽  
Psychiatric Education

Satisfaction of tuberculosis patients with health services in Ghana

2017 ◽  
Vol 30 (6) ◽  
pp. 545-553 ◽  
Author(s):  
Frank Bonsu ◽  
Felix Afutu ◽  
Nii Nortey Hanson-Nortey ◽  
Mary-Anne Ahiabu ◽  
Joshua Amo-Adjei
Keyword(s):  
Client Satisfaction ◽  
Service Providers ◽  
Healthcare Providers ◽  
Large Body ◽  
Service Users ◽  
Content Type ◽  
Sputum Production ◽  
Interview Guide

Purpose Within human services, client satisfaction is highly prioritised and considered a mark of responsiveness in service delivery. A large body of research has examined the concept of satisfaction from the perspective of service users. However, not much is known about how service providers construct client satisfaction. The purpose of this paper is to throw light on healthcare professionals’ perspectives on patient satisfaction, using tuberculosis (TB) clinics as a case study. Design/methodology/approach In-depth interviews were conducted with 35 TB clinic supervisors purposively sampled from six out of the ten regions of Ghana. An unstructured interview guide was employed. The recorded IDIs were transcribed, edited and entered into QSR NVivo 10.0 and analysed inductively. Findings Respondents defined service satisfaction as involving education/counselling (on drugs, nature of condition, sputum production, caregivers and contacts of patients), patient follow-up, assignment of reliable treatment supporters as well as being attentive and receptive to patients, service availability (e.g. punctuality at work, availability of commodities), positive assurances about disease prognosis and respect for patients. Practical implications Complementing opinions of health service users with those of providers can offer key performance improvement areas for health managers. Originality/value To the best of the authors’ knowledge, this is a first study that has examined healthcare providers’ views on what makes their clients satisfied with the services they provide.

scholarly journals ANALISA YURIDIS PENYIMPANGAN PENEGAKAN HUKUM PADA KONFLIK LAHAN DI PROVINSI JAWA TIMUR

Arena Hukum ◽  
2021 ◽  
Vol 14 (1) ◽  
pp. 42-66
Author(s):  
Teddy Putra ◽  
Keyword(s):  
Law Enforcement ◽  
Service Providers ◽  
Land Conflicts ◽  
Study Approach ◽  
The Supreme Court ◽  
Judicial Administration ◽  
Law Enforcement Officials ◽  
The Republic ◽  
Corrupt Behavior

Abstract This paper examines the deviations of law enforcement in land conflicts in East Java based on the decision of the Supreme Court of the Republic of Indonesia No.38/Pra.Pe /2015.PN.Sby (case of Notary Nora Maria Lidwina, SH). This empirical or socio legal research uses a case study approach. The results show that irregularities in law enforcement in land conflicts by public service providers and law enforcement officials are generally based on corrupt behavior and violations of ethical codes, such as abuse of power, maladministration, case brokers, accepting bribes from certain parties, violence, intervening in cases, and other human rights violations. Mitigation efforts are improving the law enforcement officers isntitutions; improving the judicial administration and justice management systems; imposing strict sanctions; conducting supervision; conducting a transparent service and treatment; socializing anti-corruption movement; and creating an anti-corruption culture and excellent public services.

Establishing working relationships in online social work

2016 ◽  
Vol 18 (3) ◽  
pp. 307-325 ◽  
Author(s):  
Guido van de Luitgaarden ◽  
Michelle van der Tier
Keyword(s):  
Social Work ◽  
Service User ◽  
Psychosocial Problems ◽  
Working Relationships ◽  
Service Users ◽  
Working Relationship ◽  
Online Chat ◽  
Service Workers ◽  
Work Education

Summary This article reports on an empirical case study into the process of establishing a working relationship between social workers and service users in an online social work service. Workers were using an online chat application to interact with young people, who sought professional help for various types of psychosocial problems. Two chat conversations and one interview of each of five research participants were analysed in terms of the way in which the working relationship between the service user and the online social worker was established. Thus, a total of 10 chat conversations and five interviews were included in this study. Findings Subjects were shown to be particularly focused on the process of addressing the issues with which the service users were trying to cope. As a consequence, limited effort was observed with regard to shaping the working relationship in such a way that the service user gained control over the course of the conversation. Applications As the medium influences the process of establishing a positive working relationship, it is argued that the worker should be able to understand the implications for the manner in which online conversations are conducted. Social work education is called upon to facilitate the acquiring of the knowledge and skills needed for such. It is suggested that more research into service users’ expectations regarding the working relationship within online social work could provide additional insights for the further improvement of these types of services.

scholarly journals Collaborations and Design Development of Local Craft Products: Service Design for Creative Craft Community

2017 ◽  
Vol 3 (2) ◽  
pp. 1 ◽  
Author(s):  
Rasa Suntrayuth
Keyword(s):  
Design Thinking ◽  
Service Providers ◽  
Service Design ◽  
Service Users ◽  
Design Development ◽  
Local Business ◽  
The People ◽  
Craft Community ◽  
Local Materials

Local craft product is one of the key elements in expressing different identities of local culture in different countries. Local craft communities in Thailand have quite unique skills in producing different craft using local materials and techniques. However, the craft production is later facing the problem of missing their own identity. The products are also unable fit to the demand of international market. This research is a result of the co-creation project on developing local craft products which is a part of the research on a service design for creative craft community: A case study of Phanusnikom district, Chonburi province, Thailand. The benefits of this study will stimulate the development and preservation of local craft products and communities in a more sustainable way. This study aims to explore the possible methods of how designers, local craftsmen, academic institutions and local business clusters can collaborate and raise new opportunities for the communities to become a creative craft space. The study has concentrated on a case study of Phanusnikom District, Chonburi Province, Thailand where most of the people are creating wickerwork from bamboo. The data collected within the research come from ethnographic fieldwork, which consists of basic methods such as site visits and interviews. The research also includes the concept of Service design thinking and tools, which can help to analyze the data into different sets of relationship between service users, service providers, and environment. Groups of product design students, local craftsmen, local business clusters, professional designers, and artists are co – creating new craft products. The results express throughout the process which emphasize on presenting the ability of local craftsmen beyond what they are expected; exchanging knowledge; creating a more comfortable collaboration between the stakeholders; and strengthen the local craft community for more future sustainable developments.

scholarly journals Reducing environmental hazard caused by disposed mobile phones in developing countries

2017 ◽  
Vol 8 (2) ◽  
pp. 92-99 ◽  
Author(s):  
Alfred Coleman
Keyword(s):  
South Africa ◽  
Mobile Phones ◽  
Environmental Effect ◽  
Service Providers ◽  
Environmental Hazard ◽  
Case Study Approach ◽  
African Countries ◽  
Study Approach ◽  
Phone Service

The utilization of unused and retired mobile phones in South Africa and other African countries poses a significant environmental hazard. Disposing of retired mobile phones in a safe manner has become an issue of concern in South Africa because of health and environmental hazards associated with it. This study investigates the methods of disposing and recycling of old, unused and retired mobile phones and their associated environmental effect on humans and plants in Africa. A case study approach was used in this paper. Participants were selected from three cities in South Africa, targeting three government institutions and three mobile phone service providers. Semi-structured, open-ended interview questions were used to get evidence from the participants regarding how old, unused and retired mobile phones are disposed and possible effect of these on the environment. The interviews were recorded, transcribed and coded. Findings revealed that most common method of disposing of old, retired mobile phones was donating them as gifts, selling to second-hand shops or storing in homes as spare phones. Based on findings, a proposed framework was developed to guide the collection process, reducing, reusing and recycling of old and retired mobile phones in Africa. The framework will not only assist manufacturers and retailers in selecting a better option of disposing old mobile phones, but also will to improve the hazardous environmental conditions, which affect humans and plants.

scholarly journals Tanggung Jawab Penyedia Layanan Jasa Kursus Mengemudi Mobil dalam kecelakaan Lalu Lintas

2021 ◽  
Vol 2 (3) ◽  
pp. 476-482
Author(s):  
Dyah Merryani ◽  
I Nyoman Putu Budiartha ◽  
I Made Minggu Widyantara
Keyword(s):  
Service Provider ◽  
Service User ◽  
Traffic Accidents ◽  
Service Providers ◽  
Secondary Data ◽  
Data Sources ◽  
Primary Data ◽  
Service Users ◽  
Legal Relationship ◽  
Car Driving

Car driving courses are tutoring related to driving skills that aim to provide knowledge of how to drive a car to course service users. Course service users are accompanied and trained by the instructor during the driving course. However, users of course services with instructors will be faced with unexpected events, which often occur, namely traffic accidents. The purpose of this research is to uncover the legal relationship that occurs between car driving course service providers and instructors and also the course service users form the responsibility of the car driving course service provider if an accident occurs during the driving course. This research is an empirical legal research with a sociological juridical approach and a statutory approach. The data collection technique was done by interview. Sources of data used in this research are primary data sources and secondary data sources. After the data was collected, it was analyzed systematically. The results of this research indicate that there is a legal relationship between the parties involved, namely the working relationship that occurs between the instructor and the driving course service provider, and the agreement from the course service user through filling out the course registration form to the driving course service provider. The occurrence of a traffic accident during the driving course practice will be accounted for by the driving course service provider as the employer and the instructor as a companion or trainer for the course service user during the driving course.

Irish Mental Health Social Movements: A Consideration of Movement Habitus

2002 ◽  
Vol 11 (1) ◽  
pp. 62-80 ◽  
Author(s):  
Ewen Speed
Keyword(s):  
Mental Health ◽  
Mental Health Service ◽  
Health Service ◽  
Social Movement ◽  
Service User ◽  
Service Users ◽  
Department Of Health ◽  
Mental Health Service User ◽  
The Republic ◽  
Consumer Model

There has been a lack of any concerted mental health service users‘ movement within the Republic of Ireland. Mental health service users’ movements elsewhere have a marked orientation towards strategies of empowerment and the provision of peer advocacy and support for mental health service users. Two potential user habituses (drawn from the literature) are expounded and discussed, in a context of transformations they have effected in the mental health field. Through an analysis of Department of Health and Children literature and literature offered by mental health service user groups (such as Schizophrenia Ireland and AWARE) service user habitus in Ireland are delineated and explored. A comparison between the habitus drawn from international literature and the Irish literature illustrates that the dominant Irish mental health social movement habitus is a consumer habitus. This analysis demonstrates that Irish governmental psychiatric policy is driven by a consumer model that in turn is adopted by mental health social movement organisations, resulting in a dominant consumer habitus.

scholarly journals The legitimacy of offender management programmes in a post-TR landscape

2018 ◽  
Vol 17 (2) ◽  
pp. 69-80 ◽  
Author(s):  
Michael Rowe ◽  
Adele Irving ◽  
Sarah Soppitt
Keyword(s):  
Service Provision ◽  
Service User ◽  
Design Methodology ◽  
Service Providers ◽  
Service Users ◽  
Structured Interviews ◽  
Content Type ◽  
User Perceptions ◽  
Key Dimensions

Purpose The purpose of this paper is to explore the under-considered perspectives of service users engaged in various community sentences based on a “strengths-based” approach to desistance. Further to recent changes in the sector, the paper considers service user views for programmes delivered by combinations of agencies from private, public and third sectors. Design/methodology/approach The paper is based on analysis of 64 semi-structured interviews with users of four programmes, accompanied with informal fieldwork observations by the researchers as they carried out the research at the premises of service providers. Findings The research finds that service user perceptions of the legitimacy of programmes are closely related to their understanding of three key dimensions: first, the “authenticity” of those delivering the service; second, the instrumental (in broad terms) gains they expect from engagement; and third, their understanding of the identity and ethos of the programme. Originality/value The paper adds important understanding based on service user perceptions in a period when service provision is being diversified. Further directions for other research are identified and it is recognised that a limitation of the current study is that it incorporates a sample drawn from one area.

scholarly journals Healthcare provider and service user perspectives on STI risk reduction interventions for young people and MSM in the UK

2019 ◽  
pp. sextrans-2018-053903 ◽  
Author(s):  
Anupama Roy ◽  
Carina King ◽  
Richard Gilson ◽  
Daniel Richardson ◽  
Fiona Burns ◽  
...  
Keyword(s):  
Young People ◽  
Sexual Health ◽  
Sexual Behaviour ◽  
Service User ◽  
Service Providers ◽  
Web Survey ◽  
Service Users ◽  
Behavioural Interventions ◽  
Targeted Interventions ◽  
Increased Risk

ObjectiveBehavioural interventions have been shown to reduce sexual behaviours associated with increased risk of sexually transmitted infections in young people (<25 years) and men who have sex with men (MSM) internationally, but evidence from England is limited. We aimed to explore service provider and user experiences and perspectives on behavioural interventions to reduce sexual behaviour risks, and the use of automated methods to triage individuals to these services.MethodsWe conducted a sequential mixed methods study with sexual health service providers and users in 2015/2016. Qualitative interviews with providers and service users (heterosexual young people and MSM) in London and Brighton allowed us to explore a range of experiences and expectations. A subsequent national web-survey of service providers measured the feasibility of delivery within existing resources and preferences for intervention attributes.ResultsWe conducted 35 service user (15 heterosexual young people; 20 MSM) and 26 provider interviews and had 100 web-survey responses. We found considerable heterogeneity in prevention services offered. Service users and providers were broadly supportive of tailoring interventions offered, but service users raised concerns about automated, data-driven triage, particularly around equity and fairness of service delivery. Digital technologies, including social media or apps, were appealing to providers, being less resource intensive. However, one-to-one talking interventions remained popular with both service users and providers, being familiar, trustworthy and personal. Key tensions between desirability of interventions and availability of resources to deliver them were acknowledged/recognised by providers and users.ConclusionOverall, behavioural interventions to reduce sexual behaviour risks were viewed favourably by service providers and users, with key considerations including: privacy, personalisation and convenience. However, introducing desirable targeted interventions within heterogeneous sexual health settings will require resources to adapt interventions and research to fully understand the barriers and facilitators to use within routine services.

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