COVID-19: How the stress generated by the pandemic may affect work performance through the moderating role of emotional intelligence

The role of emotional service in the restaurant business

Vestnik Universiteta ◽

10.26425/1816-4277-2021-11-164-167 ◽

2022 ◽

pp. 164-167

Author(s):

N. A. Ofitserova

Keyword(s):

Emotional Intelligence ◽

Customer Satisfaction ◽

Emotional Labor ◽

Work Performance ◽

Positive Emotions ◽

Emotional State ◽

Communicative Competence ◽

Point Of View ◽

Emotional States

The article considers the restaurant business from the point of view of not only the entrepreneurial aspect, but also the service aspect, which is fundamental. The reasons why people visit restaurants have been revealed. In addition to physical need, restaurants are an element of cognition and a way of experiencing positive emotions. The importance of the restaurant business in shaping people’s positive emotional state has been formulated. Two forms of emotional labor of an employee and the influence of emotional states on work performance have been highlighted. The role of emotional intelligence and communicative competence in customer satisfaction with a restaurant visit has been determined. The importance of developing emotional intelligence has been concluded. Recommendations for its development has been formulated.

Download Full-text

Psychological Capital, Emotional Labor and Counterproductive Work Behavior of Service Employees: The Moderating Role of Leaders’ Emotional Intelligence

American Journal of Industrial and Business Management ◽

10.4236/ajibm.2015.56039 ◽

2015 ◽

Vol 05 (06) ◽

pp. 388-395 ◽

Cited By ~ 6

Author(s):

Xiaodan Wang ◽

Xiaotong Lian

Keyword(s):

Emotional Intelligence ◽

Emotional Labor ◽

Psychological Capital ◽

Counterproductive Work Behavior ◽

Work Behavior ◽

Service Employees ◽

Moderating Role

Download Full-text

Emotional Intelligence (EI) Impact on Organizational Learning Capacity (OLC): A Case of Moderating Role of Individual Innovation and Education Sector of Pakistan

Global Social Sciences Review ◽

10.31703/gssr.2019(iv-i).34 ◽

2019 ◽

Vol IV (I) ◽

pp. 255-263

Author(s):

Saqib Anwar Siddiqui ◽

Muhammad Zia -ur-Rehman

Keyword(s):

Higher Education ◽

Human Capital ◽

Emotional Intelligence ◽

Organizational Learning ◽

Significant Contribution ◽

Learning Capacity ◽

Organizational Learning Capacity ◽

The Relationship ◽

Moderating Role

The study was based on the investigation and validation of the association between the most emerging traits of human capital in the organizations i.e. Emotional Intelligence (EI) and Organizational Learning Capacity (OLC) and further testing the moderating role of Individual Innovation among the faculty and staff of Higher Education Institutions (HEI’s) in Pakistan. The results show that EI has a significant contribution towards the OLC and when measured together with the trait of Individual Innovation the results significantly improved which suggest that individual innovation positively and significantly affect the relationship between EI and OLC. The study has implication for policymakers for the enhancement of EI traits in their employees and also for the individuals to focus and improve the value of EI in their personality to gain the benefits of their innovation and organizational learning capacity.

Download Full-text

The moderating role of gender inequality and age among emotional intelligence, homesickness and development of mood swings in university students

International Journal of Human Rights in Healthcare ◽

10.1108/ijhrh-11-2017-0071 ◽

2018 ◽

Vol 11 (5) ◽

pp. 356-367 ◽

Cited By ~ 8

Author(s):

Jaffar Abbas ◽

Muhammad Aqeel ◽

Zhang Wenhong ◽

Jaffar Aman ◽

Farough Zahra

Keyword(s):

Emotional Intelligence ◽

University Students ◽

Negative Mood ◽

Demographic Variables ◽

Female Students ◽

Male Students ◽

Older Students ◽

Content Type ◽

Moderating Role

Purpose The purpose of this paper is to examine the moderating role of the demographic variables in emotional intelligence, homesickness and the development of mood swings in university students. Additionally, the paper investigates the relationship among emotional intelligence, homesickness and mood swings in university students. Design/methodology/approach Purposive sampling technique was employed based on a cross-sectional design. The sample comprised 304 university students (male students, n=210, female students, n=94). Three scales were used to measure the homesickness, emotional intelligence and positive and negative mood swings in university students. Findings The results revealed that homesickness was positively and significantly correlated with mood swings (r=0.34, p<0.001) and negative mood swings (r=0.49, p<0.001). The result also displayed that emotional intelligence was correlated with homesickness (r=−0.15, p<0.05), positive mood swings (r=0.33, p<0.05) and negative mood swings (r=−0.24, p<0.05). The results of the analysis revealed that demographic variables such as age and gender were the moderator between homesickness and development of mood swings. The results also revealed that demographic variable such as gender was the moderator between emotional intelligence and mood swings. This study recommended that those younger students who had experienced homesickness were more likely to develop negative mood swings as compared to older students. Social implications The study also recommended that those young students who had emotional intelligence were less likely to develop negative mood swings as compared to older students. Originality/value The study further recommended that those female students who had experienced homesickness were more likely to develop positive mood swings as compared to male students. Recommendations of the currents study are that university students can benefit equally but female students can benefit more from an intervention addressing homesickness. This study would be helpful in pedagogical and clinical settings to raise the awareness to effectively deal with their children.

Download Full-text

The Relationship Between Affective Commitment and Organizational Citizenship Behaviors: The Moderating Role of Emotional Intelligence

Research on Emotion in Organizations - The Effect of Affect in Organizational Settings ◽

10.1016/s1746-9791(05)01104-1 ◽

2007 ◽

pp. 77-93 ◽

Cited By ~ 7

Author(s):

Abraham Carmeli ◽

Sidika Nihal Colakoglu

Keyword(s):

Emotional Intelligence ◽

Organizational Citizenship ◽

Affective Commitment ◽

Organizational Citizenship Behaviors ◽

Citizenship Behaviors ◽

The Relationship ◽

Moderating Role

Download Full-text

CAREER DECISION-MAKING ATTRIBUTION AND SELF EFFICACY: THE MODERATING ROLE OF EMOTIONAL INTELLIGENCE

Jurnal Psikologi ◽

10.14710/jp.19.1.1-14 ◽

2020 ◽

Vol 19 (1) ◽

pp. 1-14

Author(s):

Rose Mini Agoes Salim ◽

Shahnaz Safitri

Keyword(s):

High School ◽

Decision Making ◽

Emotional Intelligence ◽

High School Students ◽

Short Form ◽

Career Decision ◽

Career Decision Making ◽

School Students ◽

Moderating Role

It is known that gifted high-school students tend to have difficulty in choosing career due to their wide-range interests and capabilities. In order to successfully making an appropriate career choice, having a high level of career decision making self-efficacy (CDMSE) is an important precondition. CDMSE is the belief in one’s ability to successfully complete the task necessary to make career-related decisions. Of several factors known to be affecting CDMSE, previous study has shown that career decision-making attribution (CDMA) could affect students CDMSE. However, the CDMA effect on CDMSE in gifted student is seemed to be related to personal trait of students, namely emotional intelligence (EI). Therefore, this study aims to examine the moderating role of EI on the impact of gifted high-school student CDMA on CDMSE. Subjects in this study were gifted high school students (N = 165; 52.12% males; M-age = 16.20 years old) in Jakarta. The measurement tools used are CDMSE Scale Short-Form, Assessment of Attribution for Career Decision Making, and Trait Emotional Intelligence Questionnaire Short-Form (TEIQue-SF) adapted into Indonesian language. The data were analyzed using simple regression analysis with Hayes PROCESS model. It was found that there is a direct effect of CDMA on CDMSE with (F (1,163) = 10.6661, p = .0033 < .001), in which CDMA serves as a predictor of CDMSE. We also found that EI can serve as a predictor of CDMSE (F (1,163) = 10.6661, p = .0007<.001. However, EI did not moderate the CDMA-CDMSE relation. Discussion, limitations, and suggestions for further research are listed.

Download Full-text

In Pursuit of Work Performance: Testing the Contribution of Emotional Intelligence and Burnout

International Journal of Environmental Research and Public Health ◽

10.3390/ijerph17155373 ◽

2020 ◽

Vol 17 (15) ◽

pp. 5373

Author(s):

Martin Sanchez-Gomez ◽

Edgar Breso

Keyword(s):

Emotional Intelligence ◽

Work Performance ◽

Negative Relationship ◽

Performance Testing ◽

Maslach Burnout Inventory ◽

Multiple Mediation ◽

Mediation Analyses ◽

The Individual ◽

The Relationship

Previous research has highlighted the connection between emotional intelligence (EI) and work performance. However, the role of job burnout in this context remains relatively unexplored. This study aimed to examine the mediator role of burnout in the relationship between EI and work performance in a multioccupational sample of 1197 Spanish professionals (58.6% women). The participants completed the Wong and Law Emotional Intelligence Scale, the Maslach Burnout Inventory, and the Individual Work Performance Questionnaire. As expected, the results demonstrated a positive relationship between EI and performance, and a negative relationship with burnout, which has a mediator effect in the relationship between EI and work performance. Professionals with high levels of IE and low burnout reported the highest performance. Multiple mediation analyses showed that employees’ EI was indirectly connected to work performance via professional efficacy and exhaustion, even when controlling the effects of sociodemographic variables. The same pattern was found when multiple mediations were conducted for each EI dimension. These findings demonstrate the importance of burnout in understanding work performance and emphasize the role of EI as a protective variable which can prevent the development or chronic progression of workers’ burnout.

Download Full-text