Communicating actionable user research for human-centered design

2013 ◽  
Vol 27 (2) ◽  
pp. 143-154 ◽  
Author(s):  
Celeste Roschuni ◽  
Elizabeth Goodman ◽  
Alice M. Agogino
Keyword(s):  
Empirical Study ◽  
Design Process ◽  
User Research ◽  
Design Decisions ◽  
Human Centered Design ◽  
Research Outcomes ◽  
Client Relationships ◽  
Research Findings ◽  
Critical Activity ◽  
Client Needs

AbstractIn human-centered design, user research drives design decisions by providing an understanding of end users. In practice, different people, teams, or even companies manage each step of the design process, making communication of user research results a critical activity. Based on an empirical study of current methods used by experts, this paper presents strategies for effectively communicating user research findings across organizational or corporate boundaries. To build researcher–client relationships, understand both user and client needs, and overcome institutional inertia, this paper proposes viewing user research clients asusersof user research outcomes. This reframing of the crafting of communication across boundaries as a parallel internal human-centered design process we refer to as adouble ethnography.

Decentralized Nurse Stations: A Methodology for Using Research to Guide Design Decisions

2019 ◽  
Vol 12 (4) ◽  
pp. 8-21
Author(s):  
Joyce Durham ◽  
Ann Kenyon
Keyword(s):  
Design Process ◽  
The Body ◽  
Second Phase ◽  
Facility Planning ◽  
Relevant Research ◽  
Summary Table ◽  
Design Decisions ◽  
Planning Team ◽  
Research Findings ◽  
Negative Attributes

Purpose: The purpose of this methodology is to define a process for facility planning teams to use to ensure research findings are used to guide decision making in the design process. Background: Over the past decade and a half, research in health facility design has developed and the body of knowledge has grown significantly, but at the same time, the process for incorporating these findings into the design process has been less defined. This methodology evolved out of the desire to develop a structured process to integrate recent research findings into the planning and programming process at the user group and planning team level. Method: This two-phase methodology consists of, first, reviewing recent, relevant research on the topic, classifying the findings into positive and negative attributes and, then, summarizing the attributes by category on a summary table and in a brief narrative. The second phase consists of reviewing the research to identify operational and facility strategies that can be used to mitigate the inconsistent and negative attributes identified. Results: In the case study, as a result of this process, one inconsistent attribute and three negative attributes were identified. In the second phase, potential research-based operational and facility strategies were identified to mitigate the inconsistent and negative attributes identified. This information served as the basis for making design decisions. Conclusions: This methodology presents an organized, efficient process for organizing and providing relevant research findings to a facility planning team to use in evaluating a new healthcare design concept and making research-based design decisions.

scholarly journals Re-imagining Technology Education for Student Teachers Using Human-Centered Design

2021 ◽  
Vol 12 (3) ◽  
pp. 31-48
Author(s):  
Trang Phan ◽  
Myunghwan Shin
Keyword(s):  
Student Teachers ◽  
Design Process ◽  
Learning Needs ◽  
Preliminary Design ◽  
Thought Process ◽  
Design Decisions ◽  
Human Centered Design ◽  
Central California ◽  
The World ◽  
Engaging Student

This design case describes the implementation of the Human-centered Design process, developed by the world leading design firm IDEO and Stanford d. school. The process describes the technology integration onto a teaching credential program course at a university in Central California. It reports the thought process to adopting HCD in the course with a focus on a semester-long assignment called Technology Leap Project (TLP). The preliminary design decisions and the design process in depth. Each phase of the HCD process (i.e. Inspiration, Ideation, Implementation) was defined and its manifestation into the TLP was articulated and assembled with samples of students’ work. The case also discusses various merits and challenges for the design team of applying the HCD process in engaging student learning and responding to their learning needs. Finally, the revision plan was discussed.

Architecture: functional approach or the case for user research

1996 ◽  
Vol 1 (3) ◽  
pp. 8-15
Author(s):  
William Fawcett
Keyword(s):  
Design Process ◽  
Conceptual Models ◽  
Functional Approach ◽  
User Needs ◽  
User Research ◽  
Research Findings

Architects rely on conceptual models of users during the design process, but if these models are inadequate the buildings may fail to meet user needs. User research, carried out by architects themselves or by specialist researchers, can improve architects' understanding of user needs. The dissemination of specialists' research findings to practising architects is crucial. Examples of user research on five topics are summarised.

Developing design literacy through brand-based artefacts

2019 ◽  
Vol 2 (1) ◽  
Author(s):  
Catarina LELIS
Keyword(s):  
Empirical Study ◽  
Focus Groups ◽  
Design Process ◽  
Basic Design ◽  
Willingness To Participate ◽  
Socially Responsible ◽  
Interaction Structure ◽  
Functional Prototype ◽  
High Willingness

The brand is a powerful representational and identification-led asset that can be used to engage staff in creative, sustainable and developmental activities. Being a brand the result of, foremost, a design exercise, it is fair to suppose that it can be a relevant resource for the advancement of design literacy within organisational contexts. The main objective of this paper was to test and validate an interaction structure for an informed co-design process on visual brand artefacts. To carry on the empirical study, a university was chosen as case study as these contexts are generally rich in employee diversity. A non-functional prototype was designed, and walkthroughs were performed in five focus groups held with staff. The latter evidenced a need/wish to engage with basic design principles and high willingness to participate in the creation of brand design artefacts, mostly with the purposeof increasing its consistent use and innovate in its representation possibilities, whilst augmenting the brand’s socially responsible values.

Will Love Tear Us Apart: Adapting the Lyrical to the Ludic

CounterText ◽  
2016 ◽  
Vol 2 (2) ◽  
pp. 217-235
Author(s):  
Gordon Calleja
Keyword(s):  
Design Process ◽  
Game Design ◽  
Digital Games ◽  
Design Decisions ◽  
The Core ◽  
Lyrical Poetry ◽  
Insight Into ◽  
Made In

This paper gives an insight into the design process of a game adaptation of Joy Division's Love Will Tear Us Apart (1980). It outlines the challenges faced in attempting to reconcile the diverging qualities of lyrical poetry and digital games. In so doing, the paper examines the design decisions made in every segment of the game with a particular focus on the tension between the core concerns of the lyrical work being adapted and established tenets of game design.

scholarly journals WHAT IS SUCCESSFUL PROTOTYPING? INSIGHTS FROM NOVICE DESIGNERS’ SELF-EVALUATION OF PROTOTYPING SUCCESS

2021 ◽  
Vol 1 ◽  
pp. 3431-3440
Author(s):  
Camilla Arndt Hansen ◽  
Nuno Miguel Martins Pacheco ◽  
Ali Gürcan Özkil ◽  
Markus Zimmermann
Keyword(s):  
Design Teams ◽  
Fidelity Level ◽  
Design Decisions ◽  
Human Centered Design ◽  
Development Stages ◽  
Self Evaluation ◽  
Fuzzy Front End ◽  
Front End ◽  
Success Criteria ◽  
Novice Designers

AbstractPrototyping is essential for fuzzy front-end product development. The prototyping process answers questions about critical assumptions and supports design decisions, but it is often unstructured and context-dependent. Previously, we showed how to guide novice designers in early development stages with prototyping milestones. Here, we studied the prototyping success perceived by novice design teams. This was done in two steps: (1) teams were asked to assign each prototype to a milestone, a specific purpose, a fidelity level, and a human-centered design lens, and then evaluate the success using a predefined set of criteria. (2) Teams were interviewed about the success of the prototyping process, this time using self-chosen criteria. Results related to (1) show that teams perceived prototyping activities with respect to desirability and problem validation significantly less successful than prototyping activities towards feasibility and solution validation. Results related to (2) show that teams mostly chose success criteria related to how well prototypes supported communication, decision making, learning, and tangibility. This insight may be used to give priorities to further improvement of methods and guidance in these areas.

scholarly journals The Preregistration Revolution

2017 ◽  
Author(s):  
Brian A. Nosek ◽  
Charles R. Ebersole ◽  
Alexander Carl DeHaven ◽  
David Thomas Mellor
Keyword(s):  
Hypothesis Testing ◽  
Hindsight Bias ◽  
Hypothesis Generation ◽  
Human Reasoning ◽  
Effective Solution ◽  
Testing Hypotheses ◽  
Research Outcomes ◽  
Research Findings ◽  
Research Questions ◽  
The Ideal

Progress in science relies on generating hypotheses with existing observations and testing hypotheses with new observations. This distinction between postdiction and prediction is appreciated conceptually, but is not respected in practice. Mistaking generation of postdictions with testing of predictions reduces the credibility of research findings. However, ordinary biases in human reasoning such as hindsight bias make it hard to avoid this mistake. An effective solution is to define the research questions and analysis plan prior to observing the research outcomes--a process called preregistration. A variety of practical strategies are available to make the best possible use of preregistration in circumstances that fall short of the ideal application, such as when the data are pre-existing. Services are now available for preregistration across all disciplines facilitating a rapid increase in the practice. Widespread adoption of preregistration will increase distinctiveness between hypothesis generation and hypothesis testing and will improve the credibility of research findings.

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