scholarly journals Perceptions on service quality: A study of old age homes in Kerala and Tamil Nadu

2018 ◽  
Vol 172 ◽  
pp. 05003
Author(s):  
Devika Anil ◽  
K Hemamala
Keyword(s):  
Service Quality ◽  
Old Age ◽  
Tamil Nadu ◽  
Total Population ◽  
Living Standards ◽  
Indian States ◽  
Face To Face ◽  
Depth Analysis ◽  
Old Age Homes

The proportion of old age citizens (above 60 years) in India constitutes 8.6% of the total population (60 million). 1% of this population currently resides in old age homes across India due to various reasons. The present living conditions of elderly in old age homes are not commendable. It has been found from research that the setting of old age homes and the employees influence the welfare of the residents and their health care. Despite various services provided, researchers have concluded that service gaps exist among staff and residents of old age homes. In the present scenario, it is the need of the hour to understand the living standards of the older generation in old age homes, to study the various services offered by them and how the residents spend their lives there in order to better their conditions of living. The purpose of this paper is (i) to draw insights from an in-depth analysis of old age homes and (ii) to study the perceptions in service quality of old age homes; by studying old age homes in the Indian states of Kerala and Tamil Nadu. Data for the study was collected through a face to face interview with its residents. Analysis of the collected data shows that ‘responsiveness’ and ‘empathy’ are the dimensions that are to be improved in both the states to increase overall satisfaction levels and meet the expectations of residents. The quality of the attributes, ‘Cleaning services for rooms’, ‘freedom to plan own time’ and ‘respect for residents’ privacy’ shall be improved by old age homes in order to improve the perception of service quality by residents.

scholarly journals Quality of life among elderly living in old age homes and in family of Kancheepuram district, Tamil Nadu, India

2020 ◽  
Vol 7 (3) ◽  
pp. 1123
Author(s):  
Sahaya Sona Thresa ◽  
Indumathi S.
Keyword(s):  
Quality Of Life ◽  
Old Age ◽  
Tamil Nadu ◽  
The Elderly ◽  
Physical And Mental Health ◽  
Cross Sectional ◽  
Ageing Society ◽  
Elderly Living ◽  
Old Age Homes

Background: Quality of life in elderly is more relevant towards an ageing society. In India, the awareness is very little about the special needs of the elderly and their care takers (physical and mental health, psychological and social support).  Furthermore, among elderly there is a variation between those living in old age homes (OAHs) and those living in general population. Hence the present study was undertaken to assess and compare the quality of life of elderly living in OAHs and community.Methods: A cross-sectional descriptive study was conducted among elderly in old age homes and family set up of Kanchipuram district, Tamil Nadu. QOL of elderly was assessed using WHO QOL - brief questionnaire after taking informed consent from the participants. Data was analyzed using SPSS 23.Results: A total of 106 elders from each group old age home and family setup were the study participants. Quality of life was good 72.5% in family and in OAHs it was only 56.2%. The main reason for residing in OAHs was no family, lack of care takers. All the four domains were found to be highly statistically significant.Conclusions: From this study we are able to find out that quality of life in family setup is better than OAHs, psychologically many people were depressed as they live separately from their family and relatives, friends and the community they lived.

scholarly journals PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN NASABAH SMS BANKING PADA BANK NAGARI CABANG PEMBANTU RSUP DR M DJAMIL PADANG

2019 ◽  
Author(s):  
David Suryanto ◽  
Nazaruddin Aziz
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Total Population

This study examines the effect of service quality on customer satisfaction SMS Banking Bank Nagari Capem Dr.M.Djamil Hospital Padang. Quality of service in this research consists of 5 dimensions of tangible, reliability, responsiveness, assurance, empathy. The total population of this study as many as 391 people while the determination of samples in the study using this slovin formula and obtained a sample of 198 people. The results showed that the tangible. reliability responsiveness, no effect on customer satisfaction SMS Banking. Assurance and Emphaty affect the satisfaction of SMS Banking customers.

Perception on service quality in old age homes: a qualitative study in Karachi, Pakistan

2020 ◽  
pp. 1-13
Author(s):  
Samina Vertejee ◽  
Saleema Allana ◽  
Rozina Somani ◽  
Saher Aijaz
Keyword(s):  
Qualitative Study ◽  
Older People ◽  
Old Age ◽  
Community Support ◽  
The Elderly ◽  
Structured Interview ◽  
Entire Study ◽  
Purposive Sampling ◽  
Old Age Homes

Abstract Objectives: The growing number of older people due to demographic transition is paving the way for non-governmental organizations and the private sector for mushrooming of old age homes (OAHs). These homes function either free or fee for services, and the services provided at these OAHs determines the quality of life of older people. The aim of the study was to explore the stakeholders’ perception on the quality of services offered to people living in OAHs. Methods: A descriptive qualitative study design was used to explore stakeholders’ perception of elderly living experiences in old age homes. Three OAH were selected through purposive sampling for the study. Data collected from February –March 2015 through the structured interview guide. Participants’ for FGDs were recruited through universal sampling, while purposive sampling was used for KIIs selection. Researcher ensured all ethical considerations for entire study period. Results: Two major themes were drawn including the reasons and experiences of older people living in OAH, secondly the need for caregivers’ academic competencies. Majority of KIIs and FGDs reported common responses under the two themes. Also the elderly experiences varied from living comfortable to being depressed. KIIs and caregivers’ FGD participants’ strongly urged the need for caregivers’ training and institutional accreditation. Conclusion: In conclusion, the older people experiences challenges of living in OAHs, therefore the study findings strongly proposes community support system and credentialing of the caregivers for age appropriate care. Continuous...  

CORRELATES OF FEMALE STERILIZATION REGRET IN THE SOUTHERN STATES OF INDIA

2000 ◽  
Vol 32 (4) ◽  
pp. 547-558 ◽  
Author(s):  
MALA RAMANATHAN ◽  
U. S. MISHRA
Keyword(s):  
Tamil Nadu ◽  
Family Health ◽  
Quality Of Services ◽  
Child Loss ◽  
Indian States ◽  
Southern States ◽  
South Indian ◽  
Loss Experience ◽  
Using Data

This study analyses factors associated with the incidence of sterilization regret in the four south Indian states of Andhra Pradesh, Karnataka, Kerala and Tamil Nadu. Using data from the National Family Health Surveys, in all four states the incidence of regret was found to be less than 10% and the factors significantly associated with it were child loss experience and quality of services. Hence, there is a need to improve the quality of services, both in terms of counselling and service provision, and women need to be counselled about the permanent nature of sterilization in order to avoid future regret.

scholarly journals Analysis of Service Quality Towards Patient Satisfaction (Comparative Study of Patients Using Telemedicine Application and Face to Face Consultation in Healthcare)

2020 ◽  
Vol 5 (5) ◽  
Author(s):  
Tamara Tantarto ◽  
Dadang Kusnadi ◽  
Hadyana Sukandar
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Health Workers ◽  
Conventional Care ◽  
Wilcoxon Test ◽  
Primary Data ◽  
Face To Face ◽  
Telemedicine Application ◽  
Use Of Technology

The world today knows the use of technology in more areas of life than ever. The invention of health technology enables health workers to utilize telecommunication devices in delivering care, easing access to healthcare anywhere, anytime. Telemedicine Application is one of the rapidly developing health applications in Indonesia. This study aimed to analyze the association between quality of services, including tangibility, reliability, responsiveness, assurance, and empathy, and patient satisfaction in Telemedicine Application users compared to conventional health services (face-to-face). Primary data were obtained from 100 respondents who had received healthcare either from Telemedicine Application or face-to-face (conventional) throughout 2019. Data analysis used path analysis and the Wilcoxon test. This study found that service quality, both in Telemedicine Application and conventional care, influenced patient satisfaction. In subjects using Telemedicine Application, reliability and responsiveness did not significantly influence patient satisfaction. Whereas in patients receiving conventional care, tangibility, responsiveness, and empathy were not significantly influential to patient satisfaction. Conventional patient satisfaction is significantly higher compared to Telemedicine Application patient satisfaction.

scholarly journals CUSTOMERS’ ASSESSMENT ON E-BANKING SERVICE QUALITY IN BANGLADESH: CHALLENGES AND STRATEGIES

2021 ◽  
pp. 14-25
Keyword(s):  
Service Quality ◽  
Rural Areas ◽  
Sampling Technique ◽  
Face To Face ◽  
Interview Method ◽  
Statistical Measures ◽  
Banking Service ◽  
Ranking Technique ◽  
Structured Questionnaire

This paper attempts to investigate to understand customers’ evaluation regarding service quality of e-banking in Bangladesh. It also examines the major challenges and required strategies for promoting e-banking. To conduct the study, a total number of 205 respondents were taken as sample from Chittagong region by using simple judgmental sampling technique. A face-to-face interview method was followed by using a structured questionnaire to collect the data. Five points Likert scale was used to examine the customers’ evaluation on the service quality and through statistical measures it analyze the problem. Garret’s ranking technique was applied to rank the qualitative data for analyzing challenges and required strategies of e-banking. The study reveals that from the customers’ assessment, e-banking saves time and hazard, facilitates quick and easier access to information, speedy transaction, receiving service easily, ensures accuracy, effectiveness and security, provides versatile service, anytime, anywhere banking facility. The study also found that technological disturbance, insufficient infrastructure, unavailability of service in rural areas, high service charge are the major challenges of e-banking service in Bangladesh. The customers suggests to develop infrastructure, upgrade technology, increase security measure, enhance promotion for developing customers’ awareness, introduce innovative initiative of Bangladesh bank, extend service across the country etc.

scholarly journals The Human Factor in Automated Image-Based Nutrition Apps: Analysis of Common Mistakes Using the goFOOD Lite App (Preprint)

2020 ◽  
Author(s):  
Maria F Vasiloglou ◽  
Klazine van der Horst ◽  
Thomai Stathopoulou ◽  
Michael P Jaeggi ◽  
Giulia S Tedde ◽  
...  
Keyword(s):  
Nutrient Content ◽  
Fiducial Marker ◽  
Quality Data ◽  
User Friendliness ◽  
Daily Consumption ◽  
Face To Face ◽  
Depth Analysis ◽  
Major Loss ◽  
Study Participants

BACKGROUND Technological advancements have enabled nutrient estimation by smartphone apps such as goFOOD. This is an artificial intelligence–based smartphone system, which uses food images or video captured by the user as input and then translates these into estimates of nutrient content. The quality of the data is highly dependent on the images the user records. This can lead to a major loss of data and impaired quality. Instead of removing these data from the study, in-depth analysis is needed to explore common mistakes and to use them for further improvement of automated apps for nutrition assessment. OBJECTIVE The aim of this study is to analyze common mistakes made by participants using the goFOOD Lite app, a version of goFOOD, which was designed for food-logging, but without providing results to the users, to improve both the instructions provided and the automated functionalities of the app. METHODS The 48 study participants were given face-to-face instructions for goFOOD Lite and were asked to record 2 pictures (1 recording) before and 2 pictures (1 recording) after the daily consumption of each food or beverage, using a reference card as a fiducial marker. All pictures that were discarded for processing due to mistakes were analyzed to record the main mistakes made by users. RESULTS Of the 468 recordings of nonpackaged food items captured by the app, 60 (12.8%) had to be discarded due to errors in the capturing procedure. The principal problems were as follows: wrong fiducial marker or improper marker use (19 recordings), plate issues such as a noncompatible or nonvisible plate (8 recordings), a combination of various issues (17 recordings), and other reasons such as obstacles (hand) in front of the camera or matching recording pairs (16 recordings). CONCLUSIONS No other study has focused on the principal problems in the use of automatic apps for assessing nutritional intake. This study shows that it is important to provide study participants with detailed instructions if high-quality data are to be obtained. Future developments could focus on making it easier to recognize food on various plates from its color or shape and on exploring alternatives to using fiducial markers. It is also essential for future studies to understand the training needed by the participants as well as to enhance the app’s user-friendliness and to develop automatic image checks based on participant feedback.

scholarly journals A comparative study of quality of life among elderly people living in old age homes and in the community

2019 ◽  
Vol 6 (8) ◽  
pp. 3588
Author(s):  
Prakash R. Kengnal ◽  
Asha Bullappa ◽  
Ashok Kumar M. S.
Keyword(s):  
Quality Of Life ◽  
Elderly People ◽  
Rural Area ◽  
Old Age ◽  
Environmental Domain ◽  
The Mean ◽  
Social Domains ◽  
Study Participants ◽  
Old Age Homes

Background: The ageing process is not determined truly by genes and personal characteristics but mainly by his adjustment with the environment he lives. Ageing of a person depends on many factors which influence the course of life like physiological, social, psychological, economic, environmental and cultural factors which in turn affect the quality of life (QoL). Given these findings, quality of life is influenced by the place where a person lives. The objective of the study was to assess and compare the quality of life of elderly living in old age homes and community.Methods: This was a cross sectional, questionnaire based study done on elderly people (>60 years) living in old age home, urban and rural area. The study was carried out for a period of 3 months from April to June 2016 after taking consent from the study participants. WHOQoL-BREF questionnaire was used to assess the quality of life.Results: Elderly females were more than elderly males in rural and old age home. The study participants of all the three places were concentrated in the age group 65-70 years old. The mean scores of physical, psychological and social domains were high in urban elderly people. Most of the study population was illiterate in urban and rural area but in old age home most of them were educated. There was significant difference between the mean scores for psychological and environmental domain (p=0.048 and 0.001 respectively).Conclusions: Participants living in the urban area had higher mean scores in the physical, psychological and social domains as compared to rural area and old age home. The mean score of environmental domain was high in rural area as compared to urban and old age home.

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