Human dimension of health service management

2019 ◽  
Vol 43 (1) ◽  
pp. 103
Author(s):  
Jo. M. Martins ◽  
Godfrey Isouard ◽  
Brenda Freshman
Keyword(s):  
Emotional Intelligence ◽  
Conflict Resolution ◽  
Health Service ◽  
Health Services ◽  
Service Management ◽  
Health Management ◽  
Human Resources Management ◽  
Human Dimension ◽  
Organisational Performance ◽  
Personal Engagement

This article identifies three relevant and valid constructs that are associated with personal and organisational performance that can be used in the training of current and future health service managers: personal engagement at work, emotional intelligence and conflict resolution. A review was undertaken of the literature in human resources management to identify key concepts that bind and strengthen the management of organisations. A curriculum content analysis was then performed of postgraduate health management courses in Australia to assess the extent of inclusion in these areas. Three concepts and practices of relevance to the human dimension of health management, namely personal engagement at work, emotional intelligence and conflict resolution, were found to: (1) have concept validity; (2) be associated with personal and organisational performance; and (3) be capable of being imparted by training. The analysis indicated that none of the competencies and/or skills identified has been given emphasis in postgraduate health management courses in Australia. Competence in the management of human relationships in health services has been given low priority in university postgraduate training in health management in Australia. The current situation poses challenges to all stakeholders of health services.

scholarly journals Evaluation of the health services management training course of Jiangsu, China

2002 ◽  
Vol 25 (3) ◽  
pp. 161 ◽  
Author(s):  
Dong Yaping nad Pauline Stanton
Keyword(s):  
Health Service ◽  
Health Services ◽  
Service Management ◽  
Teaching Practice ◽  
Management Education ◽  
Health Management ◽  
Management Practice ◽  
Management Training ◽  
The Impact ◽  
Education In China

Health service management education programs emerged in the early 1980s in China as a result of changing demands on health service managers created by new directions in health policy. This paper reports on an evaluation of the Jiangsu-Victoria Health Management Training Program and discusses five of the main findings. Participants in the study believed that the Program has impacted positively on the health management practice of Jiangsu Province, and has made a significant contribution to health services management education in China. However, certain areas in teaching practice need to be improved and participants in the study provided suggestions to achieve this. The study also found that there were limitations to the impact of managerial education due to administrative and environmental factors.

Collaboration and Cooperation of Public Health Service Management in China

2020 ◽  
pp. 1-7
Author(s):  
Wuqi Qiu ◽  
Cordia Chu ◽  
Kun Wang ◽  
Yueli Meng ◽  
Yujie Yang ◽  
...  
Keyword(s):  
Public Health ◽  
Health Service ◽  
Health Services ◽  
Service Management ◽  
Public Health Service ◽  
Health Management ◽  
Public Information ◽  
Public Health Services ◽  
Health Service Management ◽  
Public Health Management

ABSTRACT Objectives: Collaboration and cooperation are critical for public health management. Nevertheless, collaboration and cooperation between government departments, as well as other entities, are still in a weak condition in China. This article analyzes the status of collaboration and cooperation in the management of public health services in China and explores the problems and gives strategic suggestions for strengthening collaboration and cooperation in the development of public health service systems in China, in order to provide a reference for improvement of public health management in the future. Methods: This study uses a qualitative case study approach, including documents review, in-depth interview, and focus group. Results: The main problems of collaboration and cooperation in public health service management in China include problems of effective collaboration and cooperation between institutions and relevant departments, public information platform, and implementation of public health and health promotion. On this basis, several relevant policy recommendations are put forward. Conclusions: Collaboration and cooperation are critical for the overall coordination and sustainable development of public health in China, and there is still work to be done in order to achieve appropriate cooperation and collaboration between different entities in the provision of public health services.

Management or leadership?

2002 ◽  
Vol 7 (4) ◽  
pp. 248-251 ◽  
Author(s):  
Keith Grint
Keyword(s):  
Health Service ◽  
Health Services ◽  
Service Management ◽  
Collective Responsibility ◽  
Second World War ◽  
World War ◽  
Health Service Management ◽  
Buying In ◽  
Second World ◽  
Management And Leadership

This article considers the roots of the division between management and leadership, and suggests that the division encourages individuals and organizations to displace responsibility for problems in health services onto others. Given the significant limits to the power of leaders, the difficulty of establishing a science of leadership, and the increasing complexity facing health service management, the problems might appear insurmountable. However, drawing on lessons from the different approaches of the combatants in the infinitely greater complexity of the Second World War, it is suggested that trying to 'manage' the chaos by controlling it, or relying on 'leaders' to solve our problems, or buying in yet more consultants, are deeply problematic strategies; only mass leadership and collective responsibility are likely to solve the problems.

Optimization ways of public health management in current economic conditions

1998 ◽  
Vol 79 (6) ◽  
pp. 453-455
Author(s):  
A. N. Galiullin ◽  
R. Z. Nurkhamitov
Keyword(s):  
Public Health ◽  
Health Service ◽  
Service Management ◽  
Health Management ◽  
Economic Conditions ◽  
Opinion Poll ◽  
Public Opinion Poll ◽  
Expert Estimation ◽  
Quality Of Medical Care

The data of public opinion poll, expert estimation of activities of treatment and prophylactic institutions under transition to the budget and insurance medicine are given. It is shown that treatment and prophylactic institutions are not ready to work in current economic conditions. It is concluded that there are unused reserves for improving the quality of medical care in health service management in current economic conditions.

scholarly journals The implementation of problem-based learning in health service management training programs

2016 ◽  
Vol 29 (4) ◽  
pp. 392-401 ◽  
Author(s):  
Mindaugas Stankunas ◽  
Katarzyna Czabanowska ◽  
Mark Avery ◽  
Ramune Kalediene ◽  
Suzanne Marie Babich
Keyword(s):  
Health Services ◽  
Service Management ◽  
Training Programs ◽  
Health Management ◽  
Problem Based Learning ◽  
Management Training ◽  
Management Program ◽  
Good Tool ◽  
Content Type ◽  
Postgraduate Students

Purpose Strengthening management capacity within the health care sector could have a significant impact on population health. However, many training programs in this area are still delivered using a classic lecture-based approach. The purpose of this paper is to evaluate and better understand the feasibility of using a problem-based learning (PBL) approach in health services management training programs. Design/methodology/approach A PBL teaching approach (based on the Maastricht University model) was tested with second-year postgraduate students from the Master in Public Health Management program at the Lithuanian University of Health Sciences. Students’ opinions about PBL were investigated using a questionnaire with eight open-ended questions. Thematic content analysis was chosen to reflect the search for patterns across the data. Findings Respondents stated that the main advantage of PBL was that it was a more interesting and effective way of learning: “It is easier to remember, when you study by yourself and discuss with all peers”. In addition, it was mentioned that PBL initiated a rapid exchange of ideas and sharing of personal experience. Students stressed that PBL was a good tool for developing other skills as well, such as “public speaking, communication, logic thinking”. All students recommended delivering all other courses in the health services management program using PBL methodologies. Originality/value Findings from our study suggest that PBL may be an effective approach to teaching health services management. Potential problems in implementation are noted.

Competency requirements for middle and senior managers in community health services

2013 ◽  
Vol 19 (3) ◽  
pp. 256 ◽  
Author(s):  
Zhanming Liang ◽  
Peter F. Howard ◽  
Lee C. Koh ◽  
Sandra Leggat
Keyword(s):  
Health Service ◽  
Health Services ◽  
Community Health ◽  
Rural Areas ◽  
Online Survey ◽  
Service Management ◽  
Core Competencies ◽  
Community Health Services ◽  
Health Care Environment ◽  
Future Health

The Australian health system has been subjected to rapid changes in the last 20 years to meet increasingly unmet health needs. Improvement of the efficiency and comprehensiveness of community-based services is one of the solutions to reducing the increasing demand for hospital care. Competent managers are one of the key contributors to effective and efficient health service delivery. However, the understanding of what makes a competent manager, especially in the community health services (CHS), is limited. Using an exploratory and mixed-methods approach, including focus group discussions and an online survey, this study identified five key competencies required by senior and mid-level CHS managers in metropolitan, regional and rural areas of Victoria: Interpersonal, communication qualities and relationship management; Operations, administration and resource management; Knowledge of the health care environment; Leading and managing change; and Evidence-informed decision-making. This study confirms that core competencies do exist across different management levels and improves our understanding of managerial competency requirements for middle to senior CHS managers, with implications for current and future health service management workforce development.

scholarly journals Facilitation of free residential training inside the country – The fundamental health service responsibility of the Government and its regulatory body

2015 ◽  
Vol 53 (197) ◽  
pp. 40-69 ◽  
Author(s):  
Madhur Dev Bhattarai
Keyword(s):  
Public Health ◽  
General Practice ◽  
Health Service ◽  
Health Services ◽  
Health Management ◽  
Health Service Delivery ◽  
Regulatory Body ◽  
Medical Council ◽  
Public Health Programme ◽  
The Government

For optimum Peripheral Health Service and implementation of various Vertical Public Health Programme Services, network of public Rural and Urban Health Centers with trained Specialists in General Practice (GP) is essential. Later such Specialist GPs will thus fulfill both comprehensive training and experience required for Health Management and Planning Service in the centre.  About 40%-50% of all Residential Trainings and Specialists are required in GP. There are further up to 100 to 150 possible specialties in which remaining doctors can be trained for Specialty Health Services. Though free Residential Training has numerous advantages, its shortage inside country is the bottleneck to provide above mentioned Health Services. Planning for health service delivery by at least trainee residents under supervision or appropriately trained specialists guides Residential Training’s regulations. Fulfillment of objective training criteria as its core focus is the concept now with the major role of Faculty as supervising residents to provide required service in the specialty and simultaneously updating themselves and their team for Evidence-Based Medicine practice. Similarly the need of Ambulatory Health Service and joint management of in-patients by specialists in hospitals has changed unit and bed divisions and requirements for Residential Training. Residents, already the licensed doctors, are thus providing required hospital service as indispensable part of its functional hierarchy for which they need to be paid. With such changing concepts and trends, there are some essential points in existing situation to facilitate free Residential Training inside country. For Government doctors, relevant amendment in their regulation is accordingly required. Keywords: ambulatory care; general practice; health service; hospitalist; medical council; medical education; public health; regulatory body; research; residential training.

scholarly journals Manajemen Pelayanan Kesehatan di Pondok Pesantren Attanwir Bojonegoro Jawa Timur

2021 ◽  
Vol 3 (2) ◽  
pp. 226-239
Author(s):  
Siti Fatimatul Fajriyah ◽  
Fahrurrozi ◽  
Baqiyatush Sholihah
Keyword(s):  
Health Service ◽  
Health Services ◽  
Service Management ◽  
Field Research ◽  
Health Clinic ◽  
Education Management ◽  
Runny Nose ◽  
Health Service Management ◽  
Special Service ◽  
Operational Activities

In education management, health service management is part of special service management. Disease problems that continue to exist and are often experienced by santri of pesantren, especially attanwir pesantren are scabies (scabies), itching, shortness of breath, fever, fainting, cough, runny nose, mild pain, and ulcers. RSKLSM Attanwir is a health clinic that was established to help improve health and welfare as well as improve the healthy life of pesantren residents. RSLKSM operational activities involve students who are members of Santri Siaga with the vision of "care for social and humanity". The types of health services provided by RSLKSM are carried out by combining the traditional thibbun nabawi health methods with conventional methods. This study aims to describe the planning, implementation, and evaluation of health services and the implications of health service management on health services at Pondok Pesantren Attanwir Bojonegoro. This research uses descriptive qualitative field research with the triangulation technique. The results obtained indicate that each stage in the implementation of service management is multi-faceted, namely comprehensive, integrated, in-depth, and detailed. The nature of multi-faceted services can be found in health service activities, one of which is in the implementation of mass cupping activities.

scholarly journals The development of transversal competence of health service managers

2019 ◽  
Vol 53 ◽  
pp. 74
Author(s):  
Roberto Gonzalez Duarte ◽  
Irene Kazumi Miura ◽  
Namie Okino Sawada ◽  
Marilia Alves ◽  
Renata Petrin
Keyword(s):  
Health Service ◽  
Health Services ◽  
Health Management ◽  
Decision Makers ◽  
Health Issues ◽  
Organizational Changes ◽  
Organizational Boundaries ◽  
Theoretical Perspectives ◽  
Manager Role ◽  
Service Managers

In their pedagogical projects, health management courses focus on multidisciplinarity, interdisciplinarity, comprehensiveness and transversality, whose main merit is to question health issues from different theoretical perspectives. Analyzing these issues under many perspectives does not necessarily mean the development of transversal competences. The development and application of these competences suppose going beyond integrating curricular contents and theory/practice. They depend on how the knowledge will be articulated to changes at organizational, sectorial and institutional levels and on the coevolution between these competences and changes. It is understood that health services manager role is effectively transversal when he/she: (i) acts at organizational boundaries, fostering interaction between organizations and other actors in the system; (ii) provides (and receives) feedback to (and from) these actors; and (iii) these feedbacks help decision makers to undertake organizational changes to respond to the environment and shape it.

Finding brilliance using positive organizational scholarship in healthcare

2015 ◽  
Vol 29 (6) ◽  
pp. 750-777 ◽  
Author(s):  
Ann Dadich ◽  
Liz Fulop ◽  
Mary Ditton ◽  
Steven Campbell ◽  
Joanne Curry ◽  
...  
Keyword(s):  
Health Service ◽  
Health Services ◽  
Service Management ◽  
Secondary Data ◽  
Theory And Practice ◽  
Positive Organizational Scholarship ◽  
Service Improvement ◽  
Content Type ◽  
Health Service Management ◽  
Organizational Scholarship

Purpose – Positive organizational scholarship in healthcare (POSH) suggests that, to promote widespread improvement within health services, focusing on the good, the excellent, and the brilliant is as important as conventional approaches that focus on the negative, the problems, and the failures. POSH offers different opportunities to learn from and build resilient cultures of safety, innovation, and change. It is not separate from tried and tested approaches to health service improvement – but rather, it approaches this improvement differently. The paper aims to discuss these issues. Design/methodology/approach – POSH, appreciative inquiry (AI) and reflective practice were used to inform an exploratory investigation of what is good, excellent, or brilliant health service management. Findings – The researchers identified new characteristics of good healthcare and what it might take to have brilliant health service management, elucidated and refined POSH, and identified research opportunities that hold potential value for consumers, practitioners, and policymakers. Research limitations/implications – The secondary data used in this study offered limited contextual information. Practical implications – This approach is a platform from which to: identify, investigate, and learn about brilliant health service management; and inform theory and practice. Social implications – POSH can help to reveal what consumers and practitioners value about health services and how they prefer to engage with these services. Originality/value – Using POSH, this paper examines what consumers and practitioners value about health services; it also illustrates how brilliance can be theorized into health service management research and practice.

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