The need for adequate community interpreting services in healthcare multilingual settings

2012 ◽  
Vol 7 (1) ◽  
pp. 72-95
Author(s):  
Yasmin Hikmet Hannouna
Keyword(s):  
United Arab Emirates ◽  
Ad Hoc ◽  
Quality Care ◽  
Good Health ◽  
Quality Healthcare ◽  
Quality Patient Care ◽  
Telephone Interviews ◽  
Medical Institutions ◽  
Al Ain ◽  
Professional Interpreting

Language is often a barrier to high-quality healthcare. Providing culturally and linguistically appropriate services is part of eliminating health disparities, offering quality care, and minimizing risk exposure. In the city of Al-Ain in the United Arab Emirates, residents argue for appropriate interpreting services in order to have access to quality care and good health outcomes. The focus of this study was on the need for professional interpreting services to facilitate communication between patients with no functional English and English-speaking health professionals. A survey, structured in-person and telephone interviews, and patients’ comments in four hospitals in Al-Ain were conducted and participants were asked to answer twenty open-ended questions on the state of healthcare in their city. The rate of response was 51% (62 returned surveys). The analysis of the data indicates a need for effective language services in Al-Ain healthcare institutions, and perhaps across the country. It was also found that most of the interpreting services are provided by ad hoc interpreters. This serves as a challenge to educational and medical institutions to cooperate and design programs to prepare well-trained professional interpreters so as to ensure quality interpreting services and quality patient care.

scholarly journals How Does ISO 15189 Laboratory Accreditation Support the Delivery of Healthcare in Ethiopia? A Systematic Review

1970 ◽  
Vol 29 (2) ◽  
Author(s):  
Kasaw Adane ◽  
Mekonnen Girma ◽  
Teshiwal Deress
Keyword(s):  
Quality Improvement ◽  
Quality Management System ◽  
Quality Care ◽  
Quality Of Healthcare ◽  
Healthcare Services ◽  
Improve Quality ◽  
Iso 15189 ◽  
Quality Healthcare ◽  
Quality Patient Care ◽  
Quality Improvement Interventions

BACKGROUND: Assessing quality by considering input, process and output level quality variables is important to ensure improved quality services. Designing and execution of an effective quality management system are aimed for the purpose of quality improvement, error reduction and associated risks. Therefore, this review is designed to assess the value of accreditation on the performance of healthcare institutions in ensuring quality improvement interventions. Moreover, this review presents important concepts of accreditation and the aspects of quality.METHODS: Published articles were downloaded using EndNote® application software program from PubMed (NML) database, Web of Sciences (TS) and Google Scholar. From a total of 883 downloaded full-text published materials, only 28 journals and 1 report issued from 2010 to 2017 were used for the development of this review.RESULT: The overall quality of healthcare services in developing countries was error-prone and suffered from limitations. These could be associated with wrong interventions and increased risks. Accreditation schemes have been implemented to provide quality care and ensure safety.CONCLUSION: Evaluation feedback induces interventions aimed at quality improvement and ensures better management systems, good process design, wise resource utilization, meeting patients’ need and increased satisfaction. Hence, stakeholders must be engaged in the provision of improve quality patient care and reduce associated risks. Hence, giving special quality improvement attention helps to improve quality healthcare services.

scholarly journals The ‘PRICE’ of Physical Activity Referral Schemes (PARS): Stakeholders’ Recommendations for Delivering Quality Care to Patients

2021 ◽  
Vol 18 (16) ◽  
pp. 8627
Author(s):  
Francis A. Albert ◽  
Aduli E. O. Malau-Aduli ◽  
Melissa J. Crowe ◽  
Bunmi S. Malau-Aduli
Keyword(s):  
Physical Activity ◽  
Care Delivery ◽  
Quality Care ◽  
Healthcare Delivery ◽  
Professional Relationships ◽  
Quality Patient Care ◽  
Telephone Interviews ◽  
Care Services ◽  
Evaluation Approach

Evidence-based strategies are needed to curb the growing cases of physical inactivity related morbidities. Delivering holistic care through collaborative shared decision making could boost the effectiveness of physical activity referral schemes (PARS) and foster the quality of care for patients with multimorbidity. A qualitative study involving semi-structured telephone interviews was utilised to gain insights from Australian PARS stakeholders (general practitioners, exercise physiologists, and patients). A pluralistic evaluation approach was employed to explore and integrate participants’ opinions and experiences of PARS and their recommendations were used to develop a model for quality care delivery in PARS initiatives. Five overarching themes: promote, relate, incentivise, communicate, and educate were identified as the ‘PRICE’ for developing effective and functional PARS programmes that foster quality patient care. It was evident that PARS programmes or policies aimed at optimising publicity, encouraging incentives, improving interdisciplinary information sharing and professional relationships between patients and healthcare professionals can transform healthcare delivery and provide top quality PARS care services to patients. Therefore, governments, healthcare systems, and PARS administrators can translate and leverage the insights from this study to optimise the delivery of high quality care to PARS patients.

scholarly journals 956 Patient Satisfaction of Teleconsultation in Plastic Surgery During the COVID-19 Pandemic

2021 ◽  
Vol 108 (Supplement_2) ◽  
Author(s):  
M Rafii ◽  
A Freethy ◽  
J Chan
Keyword(s):  
Patient Satisfaction ◽  
Plastic Surgery ◽  
Quality Care ◽  
Age Groups ◽  
Patient Perceptions ◽  
Interaction Quality ◽  
Telephone Interviews ◽  
Key Indicator ◽  
Significant Difference ◽  
Safety Studies

Abstract Introduction The COVID-19 pandemic has witnessed an increased reliance on telemedicine. Patient satisfaction is a key indicator of whether telephone consultations deliver high-quality care. This study evaluates patient perceptions of telephone consultations conducted in a single plastic surgery outpatient department. Method Structured telephone interviews using an adapted Telehealth Usability Questionnaire and the NHS Friends and Family Test were conducted in 98 patients who had undergone outpatient telephone consultations with a plastic surgeon. 13 questions explored domains of usefulness, interaction quality, reliability, patient satisfaction, and future use of telehealth. Results 72 of 98 (73%) completed the survey. Male(49):Female(23). Mean age 59 (range 17-91). 50.4% Strongly agreed (SA) and 24.3% agreed (A) to questions addressing usefulness of the platform. For interaction quality; 63% SA and 21% A. 47% disagreed with questions pertaining to reliability. Overall, 75% were either SA/A for satisfaction and 81% would use telehealth again. No significant difference was found in domain scores when comparing sex or age groups. Conclusions Overall, patient perceptions were positive towards the usefulness and interaction quality of telephone consultations. However, reliability scored poorly. Most patients were satisfied with the care provided. Comparison to other telehealth mediums e.g. video consultation and patient safety studies are needed.

Biologic risk factors for low birthweight in Al Ain, United Arab Emirates

1996 ◽  
Vol 8 (3) ◽  
pp. 341-345 ◽  
Author(s):  
Adekunle Dawodu ◽  
Yousef M. Abdulrazzaq ◽  
Abdulbari Bener ◽  
Inge Kappel ◽  
Larry Liddle ◽  
...  
Keyword(s):  
Risk Factors ◽  
United Arab Emirates ◽  
Low Birthweight ◽  
Al Ain

scholarly journals The effect of religion on the perception of health states among adults in the United Arab Emirates: a qualitative study

BMJ Open ◽  
2017 ◽  
Vol 7 (10) ◽  
pp. e016969 ◽  
Author(s):  
Iffat Elbarazi ◽  
Nancy J Devlin ◽  
Marina-Selini Katsaiti ◽  
Emmanuel A Papadimitropoulos ◽  
Koonal K Shah ◽  
...  
Keyword(s):  
United Arab Emirates ◽  
Shopping Malls ◽  
Structured Interviews ◽  
Health States ◽  
Public Places ◽  
Al Ain ◽  
Value Sets ◽  
And Gender ◽  
Perception Of Health

ObjectivesInvestigate how religion may affect the perception of health states among adults in the United Arab Emirates and the implications for research on self-reported health and quality of life and the use of values in cost-effectiveness analysis.DesignQualitative analysis of short-structured interviews with adult Emiratis carried out by a market research agency.The COREQ criteria have been used where appropriate to guide the reporting of our findings.SettingParticipants were recruited from shopping malls and other public places in the cities of Al Ain and Abu Dhabi.ParticipantsTwo hundred adult Emiratis broadly representative of the Emirati population in terms of age and gender.ResultsEighty one per cent of participants said that their perception of health states was influenced by their spiritual or religious beliefs. The two overarching themes that seemed to explain or classify these influences were ‘fatalism’ and ‘preservation of life’. Subthemes included powerlessness to change what is preordained by God, fear of disability (particularly diminished mobility) and appreciation of health and life and the requirement to look after one’s health. A final theme was that of acceptance, with respondents expressing a willingness to endure suffering and disability with patience in the expectation of rewards in the hereafter.ConclusionsOur results emphasise the need for further work to establish locally relevant value sets for Muslim majority countries in the Middle East and elsewhere for use in health technology assessment decision-making, rather than relying on value sets from other regions.

Language barriers in healthcare delivery

2021 ◽  
Vol 16 (3) ◽  
Author(s):  
Mercy Akrofi Ansah ◽  
Mercy Adzo Klugah
Keyword(s):  
Ad Hoc ◽  
Healthcare Delivery ◽  
Language Barriers ◽  
Medical Personnel ◽  
Structured Interviews ◽  
Communication Accommodation ◽  
Quality Healthcare ◽  
Communication Accommodation Theory ◽  
Doctor Patient Communication ◽  
Accommodation Theory

The relevance of language for quality healthcare delivery cannot be overemphasised. Within the framework of communication accommodation theory, this paper discusses language barriers in expatriate doctor–patient communication in three state-owned hospitals in Ghana, and the strategies employed by the medical personnel to bridge communication gaps. The study design is qualitative and the data were obtained through semi-structured interviews with 16 expatriate doctors, three nurses and three patients. Furthermore, observation of five patient–doctor interactions was undertaken and notes taken. Both datasets were then analysed using the qualitative conventional content analysis approach. The findings revealed that the expatriate doctors employed convergence strategies such as ad hoc interpreters, gestures, picture charts and electronic dictionaries to deal with language barriers. The study is expected to stimulate further research into innovative ways of dealing with language barriers in expatriate doctor–patient interactions.

scholarly journals TAXONOMICAL CONSIDERATIONS, PHYLOGENY, PALEOGEOGRAPHY AND PALEOCLIMATOLOGY OF THE MIDDLE EOCENE (BARTONIAN) PLANKTIC FORAMINIFERA FROM JABAL HAFIT, AL AIN AREA, UNITED ARAB EMIRATES

2020 ◽  
Vol 4 (1) ◽  
pp. 10-20
Author(s):  
Haidar Salim Anan
Keyword(s):  
United Arab Emirates ◽  
Present Author ◽  
Middle Eocene ◽  
Planktic Foraminifera ◽  
Oman Mountains ◽  
Foraminiferal Species ◽  
Al Ain ◽  
Eastern Limb ◽  
First Time

The taxonomical consideration, probable phylogeny and stratigraphic significance of twenty-eight middle Eocene (Bartonian) planktic foraminiferal species from the eastern limb of Jabal Hafit, Al Ain area, United Arab Emirates (UAE), Northern Oman Mountains (NOM) are presented, and twenty one of them are illustrated. Identification of these twenty-eight species belonging to ten genera Globoturborotalia, Subbotina, Globigerinatheka, Inordinatosphaera, Orbulinoides, Hantkenina, Acarinina, Morozovelloides, Pseudohastigerina and Turborotalia has led to the recognition of three biostratigraphic zones, in ascending order: Morozovelloides lehneri PRZ (E11), Orbulinoides beckmanni TRZ (E12) and Morozovelloides crassata HOZ (E13). Eight out of the identified species are recorded, in this study, for the first time from Jabal Hafit: Globoturborotalia martini, Subbotina gortanii, S. jacksonensis, S. senni, Globigerinatheca barri, Acarinina praetopilensis, A. punctocarinata and Morozovelloides bandyi. The second or third record of three species from J. Hafit outside its original records are recently documented by the present author: Inordinatosphaera indica, Hantkenina australis and H. compressa. The paleontology, paleoclimatology and paleogeographic distribution of the identified taxa at Jabal Hafit and other Paleogene outcrops in the UAE and Tethys are presented and discussed. The identified fauna emphasis the wide geographic areas in the Tethys, from Atlantic to Indian-Pacific Oceans via Mediterranean.

scholarly journals Etiology of toe-web disease in Al-Ain, United Arab Emirates: bacteriological and mycological studies

2001 ◽  
Vol 7 (1-2) ◽  
pp. 38-45
Author(s):  
G. G. Lestringant ◽  
K. A. Saarinen ◽  
P. M. Frossard ◽  
A. Bener ◽  
A. M. Ameen
Keyword(s):  
Pseudomonas Aeruginosa ◽  
United Arab Emirates ◽  
Trichophyton Rubrum ◽  
Al Ain ◽  
Over Time

Wexamined and sampled 45 patients with toe-web intertrigo for bacteriological and mycological studies. Prominent isolated pathogens were the genus Candida [57.7%], genus Aspergillus [28.8%], Pseudomonas aeruginosa [26.7%] and coliforms [24.4%]. Dermatophytes scored 4.4% [Trichophyton rubrum]. There were 43 patents [95.5%] who presented with marked hyperkeratosis and maceration of the toe-webs involved. The tradition of the Emirati population of sitting cross-legged may, over time, induce in the toe-webs of overweight individuals a macerated pressure-reaction hyperkeratosis that is colonized by environmental germs. T. rubrum and T. mentagrophytes are uncommon in the Al-Ain environment and this may explain the rarity of dermatophytes in toe-web intertrigo in our study.

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