Corporate social responsibility and strategic knowledge management as mediators between sustainable intangible capital and hotel performance

Author(s):  
Patrocinio Carmen Zaragoza-Sáez ◽  
Enrique Claver-Cortés ◽  
Bartolomé Marco-Lajara ◽  
Mercedes Úbeda-García
2019 ◽  
Vol 29 ◽  
pp. 41-47 ◽  
Author(s):  
Zahed Ghaderi ◽  
Manouchehr Mirzapour ◽  
Joan C. Henderson ◽  
Scott Richardson

Author(s):  
Mercedes Rubio-Andrés ◽  
Mª del Mar Ramos-González ◽  
Miguel Ángel Sastre-Castillo

The chapter looks to contribute in a theoretical way to the measurement of the concepts of CSR (corporate social responsibility), good governance, and reputation in SMEs, since they are concepts of great importance in business management and are related. Social responsibility actions through the exercise of good governance means that SMEs can obtain a solid reputation. The purpose of the chapter is to develop how companies that incorporate social responsibility into their business model achieve a better image in the eyes of their stakeholders. Codes of ethics play an important role as an instrument of good governance. As a result, the chapter proposes measurement indicators to be used in future empirical research to verify the effects of causality. They can be a valuable tool for knowledge management as a source of innovation for SMEs.


2013 ◽  
Vol 14 (6) ◽  
pp. 112-131 ◽  
Author(s):  
Subhasis Ray

Economic think tanks predict India to be the world's largest economy by 2050. This would require India to accelerate its industrial and infrastructure development. Industrialization based economic development will have a negative impact on the environment and hence sustainable development. Such steps could affect the social and environmental bottom line of the national economy. In recent years, a number of regulatory measures have been proposed by the Indian government to ensure corporate support to the goals of sustainable and inclusive development. The objective of these regulations is to achieve triple bottom line based growth. Notable among them is the mandatory Corporate Social Responsibility (CSR) guidelines for public sector undertakings, first issued in April, 2010. I study the possibility and problems created by this effort by analyzing the policy documents and interviewing managers responsible for implementing CSR programmers in Indian public sector. Managers interviewed came from hydropower, coal, power distribution and shipping industries. Based on the study, four areas are identified that requires attention for effective linking between sustainable development and CSR; stakeholder engagement, institutional mechanisms, capacity building and knowledge management. Both government-public sector and public sector-community engagements have to be more streamlined. Institutional mechanisms have to be developed to see that CSR projects are effective and delivering. Importantly, managers at all levels need a better understanding of CSR and sustainable development. Since most projects are in rural areas, understanding of rural issues and sustainability is very important. Finally, such a large scale exercise in CSR should have a knowledge management mechanism to learn from the achievements and mistakes of the early years. I discuss the implication of the findings on India and other emerging economies many of which are struggling to balance growth and inclusive development. I conclude that the mandatory CSR guidelines for Indian public sector has the potential of achieving sustainable development only if early action is taken on the identified areas.


Author(s):  
Mercedes Rubio-Andrés ◽  
Mª del Mar Ramos-González ◽  
Miguel Ángel Sastre-Castillo

The chapter looks to contribute in a theoretical way to the measurement of the concepts of CSR (corporate social responsibility), good governance, and reputation in SMEs, since they are concepts of great importance in business management and are related. Social responsibility actions through the exercise of good governance means that SMEs can obtain a solid reputation. The purpose of the chapter is to develop how companies that incorporate social responsibility into their business model achieve a better image in the eyes of their stakeholders. Codes of ethics play an important role as an instrument of good governance. As a result, the chapter proposes measurement indicators to be used in future empirical research to verify the effects of causality. They can be a valuable tool for knowledge management as a source of innovation for SMEs.


2021 ◽  
Vol 56 (4) ◽  
pp. 682-696
Author(s):  
Hirty Panca Sari ◽  
Soesilo Zauhar ◽  
Suryadi ◽  
Mochammad Rozikin ◽  
Bambang Slamet Riyadi

This research aims to predict and analyze the effects of antecedents on Corporate Social Responsibility and its implication that are very significant for improving Corporate Social Responsibility at the ontological and sociological levels. The problem is very interesting to be analyzed by conducting a quantitative research method based on Public Policy, Corporate Social Responsibility, Good Corporate Governance, Administrative Management, and Knowledge Management. Data were collected through survey questionnaires and documentation related to managing Corporate Social Responsibility policy cases in Indonesia. Data were analyzed by using Partial Least Square models. The results show that Good corporate governance has no significant effect on corporate social responsibility. Administrative Management has a significant positive effect on corporate social responsibility. Knowledge Management has no significant effect on corporate social responsibility. Based on the ontological level and sociological level using public policy perspective for improving Corporate Social Responsibility policy and practice for The Indonesian Banking Company, the vision and mission of public policy in managing Corporate Social Responsibility are needed for providing information to the related stakeholders regarding the regulations and sanctions in Corporate Social Responsibility. This result provides inputs for making better regulation on Corporate Social Responsibility policy in Indonesia for state agencies as public officials and practitioners.


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