The Ethical Frameworks of Social Media Policies Among U.S. Nonprofit Organizations: Legal Expectations, Dialogic Prescriptions, and a Dialectical Model

2017 ◽  
Vol 29 (2) ◽  
pp. 169-187 ◽  
Author(s):  
Curt Gilstrap ◽  
Hannah Minchow-Proffitt
Author(s):  
David A. Craig

Social media have amplified and accelerated the ethical challenges that communicators, professional and otherwise, face worldwide. The work of ethical journalism, with a priority of truthful communication, offers a paradigm case for examining the broader challenges in the global social media network. The evolution of digital technologies and the attendant expansion of the communication network pose ethical difficulties for journalists connected with increased speed and volume of information, a diminished place in the network, and the cross-border nature of information flow. These challenges are exacerbated by intentional manipulation of social media, human-run or automated, in many countries including internal suppression by authoritarian regimes and foreign influence operations to spread misinformation. In addition, structural characteristics of social media platforms’ filtering and recommending algorithms pose ethical challenges for journalism and its role in fostering public discourse on social and political issues, although a number of studies have called aspects of the “filter bubble” hypothesis into question. Research in multiple countries, mostly in North America and Europe, has examined social media practices in journalism, including two issues central to social media ethics—verification and transparency—but ethical implications have seldom been discussed explicitly in the context of ethical theory. Since the 1980s and 1990s, scholarship focused on normative theorizing in relation to journalism has matured and become more multicultural and global. Scholars have articulated a number of ethical frameworks that could deepen analysis of the challenges of social media in the practice of journalism. However, the explicit implications of these frameworks for social media have largely gone unaddressed. A large topic of discussion in media ethics theory has been the possibility of universal or common principles globally, including a broadening of discussion of moral universals or common ground in media ethics beyond Western perspectives that have historically dominated the scholarship. In order to advance media ethics scholarship in the 21st-century environment of globally networked communication, in which journalists work among a host of other actors (well-intentioned, ill-intentioned, and automated), it is important for researchers to apply existing media ethics frameworks to social media practices. This application needs to address the challenges that social media create when crossing cultures, the common difficulties they pose worldwide for journalistic verification practices, and the responsibility of journalists for countering misinformation from malicious actors. It is also important to the further development of media ethics scholarship that future normative theorizing in the field—whether developing new frameworks or redeveloping current ones—consider journalistic responsibilities in relation to social media in the context of both the human and nonhuman actors in the communication network. The developing scholarly literature on the ethics of algorithms bears further attention from media ethics scholars for the ways it may provide perspectives that are complementary to existing media ethics frameworks that have focused on human actors and organizations.


2015 ◽  
pp. 1077-1097
Author(s):  
David Chapman ◽  
Katrina Miller-Stevens ◽  
John C. Morris ◽  
Brendan O'Hallarn

Blue Star Families is a small nonprofit organization whose goal is to create a virtual community for military families, spouses, children, relatives, and the general public. Founded in 2009 by a group of military spouses, Blue Star Families combines community building and civic engagement with an advocacy role on behalf of military families. Blue Star Families aims to create a cross-sectoral community space that includes other nonprofit organizations, government agencies, private businesses, and private citizens. The organization employs several forms of social media to accomplish its goals. While Blue Star Families has been largely successful in its efforts, the study finds that social media creates challenges for small organizations, particularly in terms of monitoring for appropriate use of the common space by members of the community, acquiring adequate staff resources to analyze usage data, and finding resources to purchase access to more powerful analytics.


Author(s):  
Lauri Goldkind ◽  
John G. McNutt

Technological advances in communications tools, the Internet, and the advent of social media have changed the ways in which nonprofit organizations engage with their various constituents. Nonprofits now have a constellation of tools including: interactive social media sites, mobile applications (apps), Websites, and mash-ups that allow them to create a comprehensive system for mobilizing supports to advocate for changing public policies. From Facebook to Twitter and from YouTube to Pinterest, communicating to many via words and images has never been easier. The authors explore the history of nonprofit advocacy and organizing, describe the social media and technology tools available for moving advocacy goals forward, and conclude with some possible challenges that organizations considering these tools could face.


Author(s):  
Jennifer Amanda Jones

Nonprofit organizations engaged in social media outreach face numerous risks. One way to minimize risk is to develop policies and procedures. Social media policies have gained popularity in recent years but little research has been conducted about their effectiveness. As a result, nonprofit organizations often develop social media policies without the guidance of best practice models. The Vista Community Clinic responded to this challenge by developing a Technology Outreach Committee. The committee, which includes employees from a variety of programs and departments, meets regularly to discuss strategies, identify challenges, and brainstorm solutions. As this case documents, a team learning approach allows the organization to incorporate diverse skillsets, manage the creative tension between a somewhat bureaucratic organization and a highly fluid social media environment, minimize risks in high risk patient/client outreach, and garner employee confidence in the policy.


Author(s):  
Boris Milović

Social networks have proven to be very convenient and effective medium for the spreading of marketing messages, advertising, branding and promotion of products and services. Social networks offer companies, nonprofit organizations, political parties etc. sending certain messages for free. In addition, they allow companies access to a wide range of characteristics of their users. Developing appropriate, the winning strategy for marketing in social media is a comprehensive, time-intensive process therefore it is important to know to manage their content. Social networks transform certain classical approaches to marketing. They provide creative and relatively easy way to increase public awareness of the company and its products, and facilitate obtaining feedback and decision making. These are sources of different information about users and groups that they've joined. The success itself of marketing performance on a social network depends on the readiness and training of organizations to perform on them.


Author(s):  
Debika Sihi

Social media may be leveraged as a cost-effective way for nonprofit organizations (1) to share information and (2) as a platform for fundraising. This is especially true for regional nonprofit organizations which may have less dedicated resources for marketing and fundraising. This chapter has two main objectives. First, the impacts of regional nonprofit organizations' leadership and strategic emphasis on the use of social media for information transmission is examined. Insights are gained from leadership at 121 nonprofits and through analysis of 377 days of Facebook data for seven nonprofit organizations. The second objective of this work is to examine regional nonprofit organizations' use of social media for crowdfunding or raising donations through a network of social media followers. The Facebook pages of 647 regional nonprofits are examined, and insights are gained from key staff members at 10 organizations.


Author(s):  
Stacy Landreth Grau

Chapter 5 covers the fundamentals of marketing research. Research is vitally important to organizations, but it is not something many nonprofit organizations feel they can easily afford. This chapter outlines the process so that organizations can do it themselves or know enough to ask the right questions of others doing research for them. This chapter covers the various types of research and the advantages and disadvantages of each. It includes why to do marketing research and what types of questions should be asked. It also includes the role of the Internet—with social media in particular—as important avenues for research and insights. The chapter also includes a section on becoming a learning organization by putting these insights to systemic use.


2017 ◽  
pp. 1549-1557
Author(s):  
David George Vequist IV

The authors present the experiences of a professor and a team of students who found that social media and predictive analytics go hand-in-hand when designing effective marketing campaigns (in this case, fundraising for a community of nonprofit organizations). The students of a medium-sized southwestern private university assisted a large southwestern city with the social media marketing efforts for the city's first Big Give fundraising. The organizers then told the students that the internal goal for the 24-hour event was $1.5 million USD. The campaign resulted in 21,361 gifts made for a grand total of $2,095,606.50 USD (approximately 40% greater than was forecasted). It was estimated by the organizers that the most significant contributing factor to the greater performance of the campaign was the social media efforts of the students. The average number of donations raised by the 467 organizations that participated was 45.52 for an overall average of $3,527.09 USD.


Author(s):  
Stacy Landreth Grau

Chapter 7 discusses the changing nature of communication as it becomes more nonlinear and multivocal. Social media has changed the way that all organizations are able to engage with their various stakeholders, and nonprofits are no different. The chapter also discusses how this new paradigm shifts control away from the organization and its various “customers” and why this is important to nonprofits. This chapter examines ways that the organization communicates with stakeholders and introduces the concepts of paid, owned, and earned (POE) media and how organizations can leverage each of these media types for a comprehensive marketing communications strategy. Additionally, this chapter discusses partner-level communications programs, such as cause-related marketing and cause branding, and includes considerations from the nonprofit perspective. Last, given the ubiquity of social media, the chapter includes a discussion of celebrity associations and how nonprofits can capitalize on these relationships.


Sign in / Sign up

Export Citation Format

Share Document