A performance evaluation and comparison model for Urban Public Healthcare Service Quality (UrbPubHCServQual) by Fuzzy TOPSIS Method

2021 ◽  
pp. 1-20
Author(s):  
Rupal Khambhati ◽  
Hiren Patel ◽  
Satendra Kumar
Keyword(s):  
Performance Evaluation ◽  
Service Quality ◽  
Healthcare Service ◽  
Fuzzy Topsis ◽  
Public Healthcare ◽  
Topsis Method ◽  
Comparison Model ◽  
Performance Evaluation And Comparison ◽  
A Performance

scholarly journals A Hesitant Fuzzy TOPSIS model to supplier performance evaluation

DYNA ◽  
2021 ◽  
Vol 88 (216) ◽  
pp. 126-135
Author(s):  
Francisco Rodrigues Lima Junior ◽  
Michael Hsiao
Keyword(s):  
Performance Evaluation ◽  
Fuzzy Topsis ◽  
Decision Makers ◽  
Topsis Method ◽  
Linguistic Terms ◽  
Management Actions ◽  
Automotive Company ◽  
Supplier Performance ◽  
Proposed Model ◽  
Decision Making Problem

Supplier performance evaluation is a decision-making problem that involves quantitative and qualitative metrics. Although several models that allow the use of linguistic terms such as "low" and "high" to evaluate suppliers, none of them enables the application of linguistic expressions, which is especially useful when decision makers hesitates to express their evaluations. This study proposes a model based on the Hesitant Fuzzy TOPSIS method to support the supplier performance evaluation. A pilot application was carried out in an automotive company considering 8 suppliers and 10 criteria. When compared to previous similar approaches, the proposed model presented the following advantages: it enables the use of linguistic expressions to assess the supplier performance in each criterion; it groups suppliers with similar levels of performance to develop appropriate management actions; and does not limit the number of criteria and suppliers evaluated.

Multi Attribute Performance Evaluation Using a Hierarchical Fuzzy TOPSIS Method

2007 ◽  
pp. 537-572 ◽  
Author(s):  
Nüfer Yasin Ateş ◽  
Sezi Çevik ◽  
Cengiz Kahraman ◽  
Murat Gülbay ◽  
S. Ayça Erdoğan
Keyword(s):  
Performance Evaluation ◽  
Fuzzy Topsis ◽  
Topsis Method

Developing a performance evaluation system for the Italian public healthcare sector

2015 ◽  
Vol 35 (4) ◽  
pp. 297-302 ◽  
Author(s):  
Lucia Giovanelli ◽  
Ludovico Marinò ◽  
Federico Rotondo ◽  
Nicoletta Fadda ◽  
Alberto Ezza ◽  
...  
Keyword(s):  
Performance Evaluation ◽  
Evaluation System ◽  
Healthcare Sector ◽  
Public Healthcare ◽  
Performance Evaluation System ◽  
Public Healthcare Sector ◽  
A Performance

scholarly journals Improving Service Quality With the Fuzzy TOPSIS Method: A Case Study of the Beijing Rail Transit System

IEEE Access ◽  
2019 ◽  
Vol 7 ◽  
pp. 114271-114284 ◽  
Author(s):  
Jianmin Li ◽  
Xinyue Xu ◽  
Zhenxing Yao ◽  
Yi Lu
Keyword(s):  
Service Quality ◽  
Fuzzy Topsis ◽  
Rail Transit ◽  
Topsis Method ◽  
Transit System

scholarly journals Healthcare service quality measurement towards successful implementation of intervention strategies in three Namibian public healthcares facilities: a deterministic framework

2018 ◽  
Vol 5 (2) ◽  
pp. 511
Author(s):  
Abner Kukeyinge Shopati ◽  
Kabwebwe Honore Mitonga ◽  
Lydia Penomuntu Aipinge
Keyword(s):  
Service Quality ◽  
Social Services ◽  
Healthcare Service ◽  
Mediation Effect ◽  
Public Healthcare ◽  
Successful Implementation ◽  
Implementation Framework ◽  
The Public ◽  
Strategic Plans ◽  
Deterministic Framework

Background: Implementation science has advanced towards improved use of theoretical tactics to provide better understanding and explanation of how and why implementation succeeds or fails. The aim of the study is to develop a deterministic framework for the successful measurement of healthcare service quality in public healthcare organisations, focusing on the staff member’s satisfaction level with 2009 - 2013 strategic decisions implementation in the three Namibian Public healthcares. Methods: The research utilized quantitative approach, a survey design and questionnaire was employed to collect data. The study used Gaskin’s CFA/SEM procedure  and applies the SPSS 23 AMOS plugins, Pattern Matrix Model Builder”(PMMB), “Master Validity”(MV), “Model fit measures”(MFM) to validate and determine the interrelationships between variables. A quantitative interpretive structural modelling (ISM) approach was used within an action implementation framework (AIF). This study employed three models that complied with the action implementation framework’s dual roles. The EIS model provided the hands on support to implementing strategy role by retrospectively focusing on the 2009-2013 MoHSS Strategic plan implementations. While, the ISF model and IFF models were used to identify the determinants for its evaluation. Results: The study found no direct link between PHOs and the public sector institutions in implementing strategic plans. However, there is 1:2 mediation effect facilitated by the MoHSS and the PHOs are responsible for implementing 33% of the mandates of the Ministry of Health and Social Services in Namibia. Conclusions: This study had demonstrated why strategic plans failed in the public sectors in Namibia in that the objectives in the plans were formulated without determining whether they had an effect or not on the implementation outcome.  

scholarly journals The Correlation Between The Quality of Health Services And The Involvement of Re-visit Patients in Public Healthcare

2018 ◽  
Vol 1 (3) ◽  
pp. 24
Author(s):  
Menik Kustriyani ◽  
Suci Andyana ◽  
Rahayu Winarti
Keyword(s):  
Health Care ◽  
Service Quality ◽  
Community Health ◽  
Health Center ◽  
Healthcare Service ◽  
Care Service ◽  
Health Care Service ◽  
Community Health Center ◽  
Public Healthcare ◽  
Cross Sectional

Background : Healthcare quality should be improved to give patients satisfaction, that will lead them to use the service again and recommend the health center to the other people. The quality also affects the patient revisit rate. Good service and quality have to fulfill five dimensions of service quality, namely responsiveness, assurance, tangible, empathy, and reliability. This research is conducted to acknowledge the relation between health care service quality and out-patient revisit rate in Mijen Community Health Center, Semarang.Methods : This research is analytical quantitative research. The method used in this research is cross-sectional design. The sample was selected using purposive sampling technique, with a total sample of 74 respondents and using  informed consent for the filled in by respondents. The data was taken by using a questionnaire with the rank spearman trial analysis method.Result : 58.1 respondents state that the healthcare service quality is good. 77.0 respondents stated that they are willing to revisit Mijen Community Health Center, Semarang. The result of rank spearman statistic trial shows that there is a correlation between health care service quality and out-patient revisit rate in Mijen Community Health Center, Semarang (p=0,000) which is lower than ά = 0,05.Conclusion : The better healthcare service quality given to the patient, the higher patient revisit rate in Mijen Community Health Center, Semarang. 

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