Enhancing international student experience: pre-support support services provided to postgraduate international students in a Malaysian research university

2021 ◽  
pp. 1-15
Author(s):  
Jasvir Kaur Nachatar Singh
Keyword(s):  
International Students ◽  
Support Services ◽  
International Student ◽  
Research University ◽  
Student Experience

Mediating Effects of Study Outcomes on Student Experience and Loyalty

2013 ◽  
pp. 61-83
Author(s):  
Vanessa Ann Quintal ◽  
Tekle Shanka ◽  
Pattamaporn Chuanuwatanakul
Keyword(s):  
International Students ◽  
Support Services ◽  
International Student ◽  
Student Experience ◽  
Total Sample ◽  
Mediating Effects ◽  
Convenience Sample ◽  
Student Loyalty ◽  
Global Trend ◽  
Paper Survey

This paper aims to examine whether expectations of the student experience have an impact on student loyalty that is mediated by expectations of study outcomes at their university. To achieve this, a 15-minute pen and paper survey was self-administered to a convenience sample of students at a major university in Western Australia. The total sample size was 400 students, with 200 students each drawn from the home and international student populations. Findings suggest the university’s image and facilities that prepare students for career, personal and academic development were positively related to home student loyalty, while teaching and support services that prepare students for career development were positively related to both home and international students’ loyalty. Since the global trend is toward a customer-oriented model, universities can remain competitive by providing the ‘gestalt’ student experience that helps students to achieve their study outcomes and develop loyalty toward their university.

scholarly journals Support Services at Spanish and U.S. Institutions: A Driver for International Student Satisfaction

2016 ◽  
Vol 6 (4) ◽  
pp. 984-998
Author(s):  
Adriana Perez- Encinas ◽  
Ravichandran Ammigan
Keyword(s):  
International Students ◽  
Student Satisfaction ◽  
Support Services ◽  
International Student ◽  
Student Support Services ◽  
Student Mobility ◽  
Research Approach ◽  
International Student Mobility ◽  
University Support ◽  
New Research

Many institutions of higher education are promoting campus internationalization as a core principle through international student mobility and, as a result, have expanded rapidly in enrollment. To effectively serve this growing population, many campuses have had to strengthen their student support services. However, while many have welldeveloped programs for students in general, not all services are designed to specifically cover the needs of international students. The purpose of this paper is to provide an overview on research conducted on the topic of international student satisfaction with university support services as a means to ensure a positive student experience. It also provides a new research approach for comparing how support services for international students are structured at Spanish and U.S. institutions.

scholarly journals International Students in the Time of COVID-19

2021 ◽  
Vol 11 (S2) ◽  
Author(s):  
Catherine Gomes ◽  
Helen Forbes-Mewett
Keyword(s):  
International Students ◽  
International Education ◽  
International Student ◽  
Student Experience ◽  
Special Issue ◽  
Policy And Practice ◽  
International Education Policy ◽  
Global Pandemic ◽  
Future Direction ◽  
The Impact

International education and the international student experience worldwide have been fractured due to the COVID0-19 global pandemic. This special issue brings together papers from around the world which not only critically examine the impact a global crisis has on policies, procedures, operations and people around international education but also the unprecedented effects these have on international students themselves. This special issue moreover opens discussion on the future direction of international education policy and practice in order to create the best international student experience possible.

“I wouldn’t imagine having to go through all this and still be the same person. No way”: structure, reflexivity and international students

2017 ◽  
Vol 16 (3) ◽  
pp. 265-278 ◽  
Author(s):  
Blair Matthews
Keyword(s):  
International Students ◽  
Empirical Evidence ◽  
International Student ◽  
Student Experience ◽  
The World ◽  
Home Context ◽  
Significant Change ◽  
Generative Mechanisms ◽  
The Way

International students at universities away from their home context experience a significant change to the way they engage with the world, as they think, reflect and act in response to the new context. Drawing on Archer’s concept of reflexivity (2003; 2007; 2012), this paper demonstrates that international students are compelled into reflexive deliberation, which precipitates a change in agency. This paper provides empirical evidence of specific generative mechanisms of the international student experience, which contribute to the conditioning of agency.

scholarly journals Socialization Experiences of First Year non-Western International Master’s Students at a Mid-Western University

2021 ◽  
Vol 1 (2) ◽  
pp. p39
Author(s):  
Emmanuel E. Akanwa
Keyword(s):  
Academic Success ◽  
International Students ◽  
Support Services ◽  
International Student ◽  
The United States ◽  
Social Experiences ◽  
First Year ◽  
Master's Students ◽  
Making Friends ◽  
United States Higher Education

As the international student population continues to increase in the United States’ higher education institutions, the need to explore the significance of socialization as a necessary predictor to academic success has become inevitable. While most studies on students’ socialization had investigated socialization experiences of students in general, there has been a paucity of research that specifically explored the socialization experiences of first-year international master’s degree students from non-Western countries. This study’s findings revealed respondents’ varying perspectives on adjustment, group support, social experiences, making friends, among other constructs, and implicated the need for more support services as well as the need for international students to take ownership of their socialization, determination, and persistence.

scholarly journals Cultural Demands of the Host-Nation: International Student Experience and the Public Diplomacy Consequences

2015 ◽  
Vol 5 (4) ◽  
pp. 383-394
Author(s):  
Benjamin Triana
Keyword(s):  
International Students ◽  
Public Diplomacy ◽  
International Student ◽  
Structural Changes ◽  
Student Experience ◽  
Cultural Immersion ◽  
The Public ◽  
Intercultural Exchange ◽  
Traditional Approaches ◽  
Host Nation

Traditional approaches for hosting international students tend to focus on classroom achievement rather than on intercultural exchange and cultural immersion. Such approaches lessen the possibility of successful educational experiences which also hinders public diplomacy. Two case studies are presented that reveal how structural changes at a southeastern university could be modified in order to address the international student experience and 2.) How the international student experience of former Egyptian president Mohamed Morsi illustrates the need for increased emphasis on intercultural exchange due to the likelihood of international students embarking on influential political and private careers.

scholarly journals Gloabalizing Campuses: The Effectiveness of Post-Secondary International Student Recruitment

2021 ◽  
Author(s):  
Paraskevi (Vivi) Tsoukalas
Keyword(s):  
International Students ◽  
Best Practices ◽  
Support Services ◽  
International Student ◽  
Student Recruitment ◽  
Student Perspective ◽  
Student Needs ◽  
Post Secondary ◽  
Canadian Education ◽  
International Student Recruitment

As the world continues to become more globalized, so does education. The internationalization of higher education is inevitable with globalization and institutions continue to recruit students from around the globe to diversify their institution. The question is how institutions do this and why it matters. This paper answers these questions by uncovering the best practices of recruiting and supporting international students at post-secondary institutions in the City of Toronto and the Greater Toronto Area. In order to determine the best practices and support services interviews have been conducted with employees in the international student recruitment (ISR) industry and surveys have been provided to international students. Interviews have been analyzed to identify the ISR strategies currently in place at post-secondary institutions in Toronto, and surveys have been analyzed to identify the student perspective of these methods and the support provided to them. Both sets of responses have also been compared to identify ways to improve ISR and international student support services. This paper will uncover the ways in which ISR is conducted, the ways students perceive these methods, and how best meet student needs in the future. Based on the research conducted it has been determined that the most effective strategies for ISR are relationship development, transparency of institutional expectations, and the use of effective cross-cultural communication practices. Students have assisted in determining that institutions in the GTA do have support services in place and most do provide adequate services to students. Many recommendations have been made to improve ISR including obtaining feedback from students to incorporate student needs into ISR practices and ensuring that a clear outline of the Canadian education system is provided to students.

scholarly journals International Student Experience in Australia

2015 ◽  
Vol 5 (1) ◽  
pp. 100
Author(s):  
Jennifer Bernard ◽  
Krishna Bista
Keyword(s):  
English Language Learners ◽  
International Students ◽  
Learning Style ◽  
Language Learners ◽  
Grade Level ◽  
International Student ◽  
English Language ◽  
Indian Subcontinent ◽  
Student Experience ◽  
Cultural Group

This book introduces a theoretical framework and research tools for evaluating the experiences of international students from the Indian subcontinent as they adapt to one university in Australia. Gunawardena and Wilson focus on the importance of understanding and molding student services to each individual cultural group and meeting specific needs based on communication, learning style, personal preferences, and grade level. For example, some English language learners have been put in classes below their grade level because of their lack of competency in English (written and spoken).

scholarly journals Understanding the International Student Experience

2011 ◽  
Vol 1 (2) ◽  
pp. 76-77
Author(s):  
Krishna Bista
Keyword(s):  
Higher Education ◽  
International Students ◽  
Foreign Students ◽  
International Student ◽  
Student Experience ◽  
Strong Relationship ◽  
Clear Picture ◽  
Academic Differences

Catherine Montgomery has depicted a clear picture of how international students encounter both social and cultural, academic differences and learn positively as a result of crosscultural experiences while studying as abroad sojourns in her book, Understanding the International Student Experience. She has established a strong relationship with foreign students who pursue higher education overseas with home cultures, languages, and learning backgrounds.

scholarly journals Navigating Through Uncertainty in the Era of COVID-19

2021 ◽  
Vol 12 (1) ◽  
Author(s):  
Manca Sustarsic ◽  
Jianhui Zhang
Keyword(s):  
International Students ◽  
International Student ◽  
Research University ◽  
Student Mobility ◽  
The United States ◽  
Host Institution ◽  
International Graduate ◽  
Travel Restrictions ◽  
And Coping ◽  
The Impact

With the spread of COVID-19 around the world, the lives of international students became affected by a sudden shift to online learning, sheltering in place, and travel restrictions. Drawing upon the stress and coping framework, this study explores the experiences and coping of international graduate students at a large Western research university in the United States. We employed a phenomenological inquiry of in-depth interviews with 20 participants. Findings reveal the increased levels of stress and anxiety among participants as they faced academic challenges, personal challenges, and immigration-related uncertainties. Over time, students developed emotion-focused and problem-focused coping strategies to minimize the impact of the pandemic on their lives. Participants’ concerns about the host country’s treatment of international students raise important questions about the future of international student mobility. Finally, this study demonstrates the need to develop emergency responding mechanisms of the host institution.

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