Promoting Cultural Competency in Public Administration and Public Service Delivery: Utilizing Self-assessment Tools and Performance Measures

2007 ◽  
Vol 13 (1) ◽  
pp. 41-57 ◽  
Author(s):  
Mitchell F. Rice
Keyword(s):  
Service Delivery ◽  
Public Administration ◽  
Cultural Competency ◽  
Performance Measures ◽  
Public Service ◽  
Assessment Tools ◽  
Self Assessment ◽  
Public Service Delivery ◽  
And Performance

E-Governance as a Paradigm Shift in Public Administration

2015 ◽  
pp. 103-117
Author(s):  
Muhammad Muinul Islam ◽  
Mohammad Ehsan
Keyword(s):  
Service Delivery ◽  
Public Administration ◽  
Public Service ◽  
Paradigm Shift ◽  
Structure Functions ◽  
Public Service Delivery ◽  
Secondary Sources ◽  
Efficiency And Effectiveness

The ICT-blessed e-governance is transforming public administration systems worldwide and forcing a paradigm shift. E-governance renders a new way and style in each and every aspect of public administration. It brings about changes in the structure, functions, and processes of public service delivery, ushering transformation in the system through effectively connecting, engaging, and streamlining the relations among government, businesses, citizens, and other relevant stakeholders. Irrespective of certain obvious limitations and challenges, it not only attempts to ensure economy, efficiency, and effectiveness in service delivery, but also offers unlimited potential for combating corruption and many other bureau-pathologies in public administration. Based on secondary sources, this chapter offers brief theoretical discussions on e-governance, including, among others, its emergence, types of service delivery, and transformation stages.

PUBLIC SERVICE DELIVERY SYSTEMS

2020 ◽  
Vol 21 (2) ◽  
pp. 35-46
Author(s):  
Jarosław Duch
Keyword(s):  
Local Government ◽  
Service Delivery ◽  
Public Administration ◽  
Public Service ◽  
Public Services ◽  
Delivery Systems ◽  
Literature Study ◽  
Public Service Delivery ◽  
Service Delivery Systems ◽  
National Subject

The article presents characteristics of selected systems of providing public services based on literature study. The area of public administration has been analysed – a local government, associated mainly with legal sciences, is increasingly becoming an interest of economic sciences, including management sciences. The attempt to present the cumulative character of the evolution of administration was the purpose of the article. The article uses extensive foreign and national subject literature.

What a Long Strange Trip It’s Been

2017 ◽  
Author(s):  
R. A. W. Rhodes
Keyword(s):  
Service Delivery ◽  
Public Administration ◽  
Intellectual History ◽  
Public Service ◽  
Policy Networks ◽  
Political Scientist ◽  
Human Sciences ◽  
Public Service Delivery ◽  
The Social ◽  
Comparative Government

This chapter consists of a brief intellectual history setting the context for the following chapters. It describes the author’s journey from traditional public administration to policy networks to governance and the development of the author’s career as political scientist. Along the way there were various diversions and the author briefly describes his work on the ESRC’s Whitehall Programme, comparative government, and the study of the British executive. The chapter concludes that the discipline of public administration has survived and even thrived because some of its leading players mastered the ‘trick’ of linking policy to academic theory. We may specialize in central–local relationships, public service delivery, or other topics of the day, but we must link such topics to broader agendas in the social and human sciences. Otherwise we become either mere technicians or loyal servants of power or, of course, both.

E-Governance as a Paradigm Shift in Public Administration

2013 ◽  
pp. 97-111 ◽  
Author(s):  
Muhammad Muinul Islam ◽  
Mohammad Ehsan
Keyword(s):  
Service Delivery ◽  
Public Administration ◽  
Public Service ◽  
Paradigm Shift ◽  
Structure Functions ◽  
Public Service Delivery ◽  
Secondary Sources ◽  
Efficiency And Effectiveness

The ICT-blessed e-governance is transforming public administration systems worldwide and forcing a paradigm shift. E-governance renders a new way and style in each and every aspect of public administration. It brings about changes in the structure, functions, and processes of public service delivery, ushering transformation in the system through effectively connecting, engaging, and streamlining the relations among government, businesses, citizens, and other relevant stakeholders. Irrespective of certain obvious limitations and challenges, it not only attempts to ensure economy, efficiency, and effectiveness in service delivery, but also offers unlimited potential for combating corruption and many other bureau-pathologies in public administration. Based on secondary sources, this chapter offers brief theoretical discussions on e-governance, including, among others, its emergence, types of service delivery, and transformation stages.

PUBLIC ADMINISTRATION REFORM IN SERBIA – SIGMA Monitoring Report 2019

2020 ◽  
Vol 12 (3) ◽  
pp. 109-117
Author(s):  
Stevan Lilic
Keyword(s):  
European Union ◽  
Resource Management ◽  
Service Delivery ◽  
Human Resource Management ◽  
Public Administration ◽  
Human Resource ◽  
Public Service ◽  
Public Service Delivery ◽  
Public Administration Reform ◽  
Monitoring Report

In context of the public administration reform implementation program, SIGMA – OSCE presented key finding of its Serbia 2019 Monitoring Report. The event brought together high-level SIGMA experts, representatives and officials from various government bodies and civil society organizations, as well as representatives from the European Commission and the EU Delegation, to discuss the current challenges and priorities in the areas of public service and human resource management and public service delivery . The opening speeches were given by Dr. Gregor Virant (Head of SIGMA), Sem Fabrizi (Ambassador and Head of Delegation of the European Union to the Republic of Serbia), Prof. Mihailo Jovanović (Director at Office for Information Technologies and e-Government), Branko Ružić (Minister of Public Administration and Local Self-Government) and Ana Brnabić (Prime Minister of Serbia).The detailed key-note presentation of the Key Findings and Recommendations of the SIGMA 2019 Monitoring Report for Serbia in the Areas of areas of Public Service and Human Resource Management and Public Service Delivery was delivered by Annika Uudelepp from the SIGMA team, followed by lively interactive discussion sessions moderated by Milena Lazarević from the Center for European Policy. Focus areas for the 2019 Monitoring Report were selected jointly by the Organization for Economic Co-operation and Development and the European Commission, as the selected areas of public service and human resource management and public service delivery are considered relevant to Serbia’s European Union integration process and are important aspects of the policy dialogue relating to the ongoing accession negotiations. The 2019 Monitoring Report follows up on the 2017 analysis and recommendations and provides an overview of the “state of play” and main developments with a detailed analysis based on related SIGMA Principles of Public Administration measured against the indicators of the Methodological Framework for the Principles of Public Administration.

scholarly journals A Systematic review of ontology-based approach and decision-making (DM) to improve public service delivery (PSD)

2020 ◽  
Vol 6 (2) ◽  
pp. 629-640
Author(s):  
Rozaina Ali ◽  
Ahmad Shaharudin Abdul Latiff ◽  
Sazali Abdul Wahab
Keyword(s):  
Systematic Review ◽  
Decision Making ◽  
Service Delivery ◽  
Public Administration ◽  
Systematic Reviews ◽  
Public Service ◽  
Influential Factors ◽  
Decision Makers ◽  
Public Service Delivery ◽  
The Subject

A systematic review of the DM literature on PSD was performed with the aim to build an operational ontology-based for decision makers. Five public administration journals were screened on the subject with more than 200 articles found. 29 articles were shortlisted, categorised, summarised, and applied to outline the influential factors in DM for PSD. The result of the systematic reviews also provided a brief clarification on the requirement for the creation of a more citizen-centric and coordinated eco-system for efficient PSD underpinned by effective DM.

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