Improving Public Service Delivery in Nigeria : A Paradigm Shift between Traditional Public Administration and New Public Management

The African continent is facing a number of administrative crises. The recent decline of public administration on the continent has forced some African countries to re-assess their governance systems. Their public service reforms are evidence of the emergence of New Public Management (NPM) for improved public sector administrative structures and operations. This article discusses the paradigm shifts from New Public Administration to New Public Management, as a means of meeting public administration challenges in Africa. At a contextual level, the paper examines the practical implementation by some African countries of NPM and the outcomes of NPM-led reform in these countries.Keywords: Public Administration (PA); New Public Administration (NPA); New Public Management (NPM); Public Value Management (PVM); paradigm; paradigm shift; public service reforms; governanceDisciplines: Public Management; Political Science; Sociology; Economics

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Between Revenues and Public Service Delivery

Bijdragen tot de taal- land- en volkenkunde / Journal of the Humanities and Social Sciences of Southeast Asia ◽

10.1163/22134379-bja10006 ◽

2020 ◽

Vol 176 (2-3) ◽

pp. 304-337

Author(s):

Shidarta ◽

Stijn Cornelis van Huis

Keyword(s):

Service Delivery ◽

Public Service ◽

Public Management ◽

New Public Management ◽

Government Agencies ◽

Public Service Delivery ◽

New Public ◽

Efficiency And Effectiveness ◽

The Government ◽

Public Service Agencies

Abstract This article examines the development of policies regarding the state-owned enterprises (SOE s) and public service agencies (PSA s) in Indonesia. In 2004, the government of Indonesia introduced PSA s—government agencies that were given large autonomy to manage their financial affairs. The rationale behind this autonomy is consistent with the New Public Management ideal: the creation of more market-oriented government institutions with the objective of increasing the efficiency and effectiveness of public service delivery. The PSA policy has increased state revenues significantly, yet the quality of services and accountability has not improved accordingly. A comparison with SOE s reveals that the restructuring of government agencies and SOE s took place before a supportive framework was set in place. We argue that to tackle informality and to safeguard the social functions of public services, the spearheads of efficiency and revenues in Indonesian bureaucratic reform policies require a strong foundation, consisting of regulatory and ideological components.

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Unleashing Public Private Partnership Understanding and the Ideal Underpinning Theories: A Public Sector View

Public Administration Research ◽

10.5539/par.v9n1p14 ◽

2020 ◽

Vol 9 (1) ◽

pp. 14

Author(s):

Jude Thaddeo Mugarura ◽

Zwelinzima Ndevu ◽

Peter Turyakira

Keyword(s):

Public Sector ◽

Service Delivery ◽

Public Service ◽

Public Management ◽

New Public Management ◽

Language Game ◽

Incomplete Contracts ◽

Procurement Management ◽

Public Service Delivery ◽

New Public

Researchers ceaselessly theorize public private partnerships (PPP) as a major innovative means to unlock public sector investment gaps, yet their contribution towards improved public service delivery has sustainably remained low mainly due to poor PPP understanding and application. This study utilises extant conceptual and theoretical studies through content analysis to provide a more concrete understanding of the PPP concept and philosophy for their effective application. The study developed a list of common PPP defining features (e.g. partnership, long-term projects and contracts, incomplete contracts, function specific tasks) and eight PPP perspectives (i.e. procurement management, urban regeneration, infrastructure, policy, moral regeneration, financing arrangements, language game, development) for better understanding of the PPP concept. Importantly, the study introduces a new and overarching PPP perspective of procurement management. Additionally, it was established that Traditional Public Management theory is not compatible with PPP practices, and the study recommends new public governance, public value, new public service, and remotely, the new public management as the most appropriate theories underpinning PPPs with in a public sector setting. This research contributes towards improved understandability of the PPP phenomenon and its practical applicability for greater impact towards sustainable public service delivery.

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Toward Digitan Equality: The Study of ICT and the Effective Public Service Deliverty in Taiwan

Chinese Public Administration Review ◽

10.22140/cpar.v3i3/4.60 ◽

2016 ◽

Vol 3 (3/4) ◽

pp. 31

Author(s):

Chung-Yuang Jan

Keyword(s):

Service Delivery ◽

Public Service ◽

Public Management ◽

New Public Management ◽

New Technologies ◽

Information Age ◽

Public Service Delivery ◽

The Public ◽

New Public ◽

Information And Communication

Our society has undergone several transformations with the coming of the information age, one of which is the method of public service delivery. Nowadays, some governments provide services through new technologies, such as Internet, BBS, or IC cards. These e-techs will inevitably propel the mutation in org structure, adv process…and so on. From the public administration perspective, obviously, NPM is also a force underpinning the e-governance. In the early 1980s, G. Caiden described that administrative reform came of age. Under the Thatcherism and Reaganism, the core values of government reform are entrepreneurship and competition, and these will be helpful to the formation of Egovernment. In this paper, some points will be discussed. First, the formation of the society of Information under the development of Information and Communication Technology（ICT）. Second, the transformation of public service delivery in e-government context and the approach of New Public Management(NPM）, and of course, the issues of equality, such as digital divide, and digital democracy will also be discussed under the context. Finally, the case of public service delivery of digital equality in Taiwan will be analyzed.

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The Moderating Role of Stakeholder Involvement in the Relationship Between Strategic Planning And Service Delivery

International Journal of Scientific Research and Management ◽

10.18535/ijsrm/v9i10.em05 ◽

2021 ◽

Vol 9 (10) ◽

pp. 2451-2464

Author(s):

Bahati Keranga ◽

Martin Ogutu ◽

Zachary Awino ◽

Winnie Njeru

Keyword(s):

Strategic Planning ◽

Service Delivery ◽

Public Administration ◽

Boards Of Directors ◽

Public Management ◽

New Public Management ◽

Stakeholder Involvement ◽

Primary Data ◽

New Public ◽

The Relationship

In keeping with the New Public Management dispensation, state corporations in Kenya have taken up strategic planning with a view to effect reforms for improved service delivery. New Public Management particularly advances a customer-centric approach to public administration for improved service delivery, with the public, who are the recipients of public service, as key stakeholders in public administration. Despite this, service delivery in the Agribusiness sub-sector in the country is riddled with inadequacies highlighted by among other complaints, unpaid produce supplies, dwindling finances, slumped agricultural extension services and low produce prices. Against this backdrop, the study set out to establish the effect of strategic planning on service delivery and assess how stakeholder involvement influences the relationship between strategic planning and service delivery among agribusiness state corporations in Kenya. Grounded on the New Public Management and Stakeholder theories, the study adopted the positivism paradigm and the descriptive cross-sectional research design. Targeting 73 state corporations pertinent to agribusiness in the country, primary data was collected by use of a structured questionnaire with institutional heads as the units of observation. Both descriptive and inferential statistics were then employed in data analysis. It was established that strategic planning has a significant positive influence on service delivery. Stakeholder involvement was however found to not have a significant moderating effect on the relationship between strategic planning and service delivery. This was attributed to the technocratic approach in the formulation of the strategic plans among state corporations and the numerically limited nature of most stakeholders in state corporations represented in the boards of directors. Following a significant direct effect of stakeholder involvement on service delivery among Agribusiness state corporations in the country, state corporations are implored to involve stakeholders in strategic planning and observe meaningful participation, communication and dispute resolution in the engagement.

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G2C Marketing

Advances in Marketing, Customer Relationship Management, and E-Services - Marketing in the Cyber Era ◽

10.4018/978-1-4666-4864-7.ch005 ◽

2014 ◽

pp. 67-84

Author(s):

Babak Sohrabi ◽

Amir Khanlari

Keyword(s):

Public Sector ◽

Public Administration ◽

Paradigm Shift ◽

Public Management ◽

New Public Management ◽

Customer Orientation ◽

Relationship Management ◽

The Public ◽

New Public ◽

The Relationship

Public administration has been challenged by “new public management” and “government redesign” paradigms. In addition, the relationship between government and citizen has been changed dramatically based on the mentioned paradigm shift. Customer orientation in the public sector is one of the changes originated from the private sector’s principles and paradigms. Nowadays, scholars emphasize applying concepts and techniques of customer orientation in e-government. In this text, firstly, customer orientation and its importance in government activities, especially e-government, is described. Then, principles, applications, and experiences of citizen relationship management as a technique of customer-oriented governments are described.

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E-Governance as a Paradigm Shift in Public Administration

Public Affairs and Administration ◽

10.4018/978-1-4666-8358-7.ch005 ◽

2015 ◽

pp. 103-117

Author(s):

Muhammad Muinul Islam ◽

Mohammad Ehsan

Keyword(s):

Service Delivery ◽

Public Administration ◽

Public Service ◽

Paradigm Shift ◽

Structure Functions ◽

Public Service Delivery ◽

Secondary Sources ◽

Efficiency And Effectiveness

The ICT-blessed e-governance is transforming public administration systems worldwide and forcing a paradigm shift. E-governance renders a new way and style in each and every aspect of public administration. It brings about changes in the structure, functions, and processes of public service delivery, ushering transformation in the system through effectively connecting, engaging, and streamlining the relations among government, businesses, citizens, and other relevant stakeholders. Irrespective of certain obvious limitations and challenges, it not only attempts to ensure economy, efficiency, and effectiveness in service delivery, but also offers unlimited potential for combating corruption and many other bureau-pathologies in public administration. Based on secondary sources, this chapter offers brief theoretical discussions on e-governance, including, among others, its emergence, types of service delivery, and transformation stages.

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G2C Marketing

Marketing and Consumer Behavior ◽

10.4018/978-1-4666-7357-1.ch108 ◽

2015 ◽

pp. 2183-2199

Author(s):

Babak Sohrabi ◽

Amir Khanlari

Keyword(s):

Public Sector ◽

Public Administration ◽

Paradigm Shift ◽

Public Management ◽

New Public Management ◽

Customer Orientation ◽

Relationship Management ◽

The Public ◽

New Public ◽

The Relationship

Public administration has been challenged by “new public management” and “government redesign” paradigms. In addition, the relationship between government and citizen has been changed dramatically based on the mentioned paradigm shift. Customer orientation in the public sector is one of the changes originated from the private sector's principles and paradigms. Nowadays, scholars emphasize applying concepts and techniques of customer orientation in e-government. In this text, firstly, customer orientation and its importance in government activities, especially e-government, is described. Then, principles, applications, and experiences of citizen relationship management as a technique of customer-oriented governments are described.

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Conceptualizing innovation management development through organizational learning in the public service: any lessons for developing states?

Problems and Perspectives in Management ◽

10.21511/ppm.14(3-1).2016.13 ◽

2016 ◽

Vol 14 (3) ◽

pp. 266-275

Author(s):

Lere Amusan ◽

Oluwayemisi Adebola Oyekunle

Keyword(s):

Organizational Learning ◽

Service Delivery ◽

Public Service ◽

Public Management ◽

New Public Management ◽

Innovation Management ◽

Management Development ◽

Future Research ◽

Extensive Literature ◽

New Public

The present economic realities, the effects of globalization, the thirst for innovation and the public’s demand for improved services have led many developing states to review their approaches to service delivery. Most public service managers and professionals spend most of their time dealing with the day-to-day pressures of delivering services, operating and reporting to senior managers, legislators and agencies. They have little or no time to think about innovation, which would ease the pressures and burdens of service delivery. The intention of this paper is to point out the fact that capacity building is the bedrock of new public management development. This paper proposes that innovation management could be used as a form of organizational learning capability in challenging the maze of diplomacy and negotiation with experienced multinational extractive industries for the benefit of developing states. This could be achieved through excellent public investments and nurturing capability, from which they execute effective innovation processes, leading to new service innovations and processes, and superior service performance results. To achieve this objective, extensive literature on innovation management and organizational learning was consulted and the need for future research. In trying to unpack the discussion in the paper, the New Public Management Theory (NPMT), which is a pro-private sectors human resources management is proposed, though other available theoretical positions are explored taking into consideration the lapses entrenched in NPMT. Keywords: innovation, NPMT, learning culture, public management, developing states, development. JEL Classification: O10

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ETHICAL RISKS IN PUBLIC-PRIVATE PARTNERSHIPS: THE CASE OF LAHORE WASTE MANAGEMENT COMPANY

Public Administration Issues ◽

10.17323/1999-5431-2021-0-5-56-72 ◽

2021 ◽

Vol 0 (5) ◽

pp. 56-72

Author(s):

Zubair Syed Sohaib ◽

◽

Ali Khan Mukaram ◽

Saeed Aamir ◽

◽

...

Keyword(s):

Service Delivery ◽

Waste Management ◽

Private Sector ◽

Public Service ◽

Public Management ◽

New Public Management ◽

Public Service Delivery ◽

Management Company ◽

Public And Private Sector ◽

The Impact

The world is coming up with new solutions to old problemsin orderto improve efficiency and effectiveness in public service delivery. Public-Private Partnership (PPP) isarelatively new form of participatory governance. This approach is linked with New Public Management (NPM) and, since its inception, the private sector has taken over the entire world despite incongruence and incompatibility in indigenous values and cultures. PPPis also claimed to be the best solution in terms of service delivery; however, its effectiveness is yet to be achieved. The purpose of this study is to find the effectiveness ofthePPP mode of governance. This study is qualitative in nature and has taken one entity based on PPP as a case,i.e. Lahore Waste Management Company (LWMC),in orderto study the impact of this solution to all,theills of public service delivery. Fourteen officialswere interviewed in this studyof LWMC (a quasi-governmental institution) and its private partners. Findings suggest that this PPP mode has major ethical risks in the form of lack of transparency in awarding contracts, equity-efficiency trade-off, overall conflict of philosophy of public and private sector, low professionalism, value for money (compromise on cost and quality), and weak accountability mechanisms.

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