What a Long Strange Trip It’s Been

2017 ◽  
Author(s):  
R. A. W. Rhodes
Keyword(s):  
Service Delivery ◽  
Public Administration ◽  
Intellectual History ◽  
Public Service ◽  
Policy Networks ◽  
Political Scientist ◽  
Human Sciences ◽  
Public Service Delivery ◽  
The Social ◽  
Comparative Government

This chapter consists of a brief intellectual history setting the context for the following chapters. It describes the author’s journey from traditional public administration to policy networks to governance and the development of the author’s career as political scientist. Along the way there were various diversions and the author briefly describes his work on the ESRC’s Whitehall Programme, comparative government, and the study of the British executive. The chapter concludes that the discipline of public administration has survived and even thrived because some of its leading players mastered the ‘trick’ of linking policy to academic theory. We may specialize in central–local relationships, public service delivery, or other topics of the day, but we must link such topics to broader agendas in the social and human sciences. Otherwise we become either mere technicians or loyal servants of power or, of course, both.

E-Governance as a Paradigm Shift in Public Administration

2015 ◽  
pp. 103-117
Author(s):  
Muhammad Muinul Islam ◽  
Mohammad Ehsan
Keyword(s):  
Service Delivery ◽  
Public Administration ◽  
Public Service ◽  
Paradigm Shift ◽  
Structure Functions ◽  
Public Service Delivery ◽  
Secondary Sources ◽  
Efficiency And Effectiveness

The ICT-blessed e-governance is transforming public administration systems worldwide and forcing a paradigm shift. E-governance renders a new way and style in each and every aspect of public administration. It brings about changes in the structure, functions, and processes of public service delivery, ushering transformation in the system through effectively connecting, engaging, and streamlining the relations among government, businesses, citizens, and other relevant stakeholders. Irrespective of certain obvious limitations and challenges, it not only attempts to ensure economy, efficiency, and effectiveness in service delivery, but also offers unlimited potential for combating corruption and many other bureau-pathologies in public administration. Based on secondary sources, this chapter offers brief theoretical discussions on e-governance, including, among others, its emergence, types of service delivery, and transformation stages.

Steadying the swinging pendulum – how might we accommodate competing approaches to public service delivery?

2020 ◽  
pp. 401-420
Author(s):  
Nigel Ball
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Local Community ◽  
Central Government ◽  
The West ◽  
Public Service Delivery ◽  
Children And Young People ◽  
The Social ◽  
The Government ◽  
Instrumental Role

This chapter reflects on the challenge of accommodating competing approaches to public service delivery. Discourse around the social determinants of health is skewed towards the parts of the population whose adverse social circumstances harm their health the most. Local authorities are much closer to the complexities of service delivery than central government departments, and thus have an instrumental role to play in efforts to support these groups. They do not play this role alone — it is shared with other local delivery agencies, such as Sustainability and Transformation Partnerships in the National Health Service (NHS), as well as private providers and local community groups. There has always been much debate around what role each of these actors should play, and how they might interact with one another so as to create masterful theatre rather than a depressing farce. This question continues to be the focus of much policymaking, experimentation, and debate. The chapter then considers the West London Zone for Children and Young People, a cross-sector delivery partnership. It also explores some of the intersecting themes across other efforts, drawing on research from the Government Outcomes Lab.

Scholarship and Public Service: The Life and Work of Mary Parker Follett

Public Voices ◽  
2017 ◽  
Vol 11 (2) ◽  
pp. 47 ◽  
Author(s):  
John R Phillips
Keyword(s):  
Public Administration ◽  
Public Service ◽  
Scientific Method ◽  
Political Scientist ◽  
Social Activist ◽  
The Social ◽  
Daunting Task ◽  
History Of ◽  
And Training ◽  
Mary Parker Follett

Any consideration of the founding of public administration would be incomplete without the inclusion of Mary Parker Follett (1868-1933), one of the great figures in the history of the discipline. This article is not an essay in biography, however. Given the great range of Follett’s professional accomplishments, the author undertakes “a daunting task” of succinctly relaying those aspects of Follett’s life that relate to her development as a scholar and social activist: her education and training as a political scientist; the evolution of her views on science and scientific method; her leadership of the community centres movement; her theory of community; her work as a consultant and lecturer on organization, administration, and management; her place in the history of the social sciences; and her vision for a democratic society.

PUBLIC SERVICE DELIVERY SYSTEMS

2020 ◽  
Vol 21 (2) ◽  
pp. 35-46
Author(s):  
Jarosław Duch
Keyword(s):  
Local Government ◽  
Service Delivery ◽  
Public Administration ◽  
Public Service ◽  
Public Services ◽  
Delivery Systems ◽  
Literature Study ◽  
Public Service Delivery ◽  
Service Delivery Systems ◽  
National Subject

The article presents characteristics of selected systems of providing public services based on literature study. The area of public administration has been analysed – a local government, associated mainly with legal sciences, is increasingly becoming an interest of economic sciences, including management sciences. The attempt to present the cumulative character of the evolution of administration was the purpose of the article. The article uses extensive foreign and national subject literature.

E-Governance as a Paradigm Shift in Public Administration

2013 ◽  
pp. 97-111 ◽  
Author(s):  
Muhammad Muinul Islam ◽  
Mohammad Ehsan
Keyword(s):  
Service Delivery ◽  
Public Administration ◽  
Public Service ◽  
Paradigm Shift ◽  
Structure Functions ◽  
Public Service Delivery ◽  
Secondary Sources ◽  
Efficiency And Effectiveness

The ICT-blessed e-governance is transforming public administration systems worldwide and forcing a paradigm shift. E-governance renders a new way and style in each and every aspect of public administration. It brings about changes in the structure, functions, and processes of public service delivery, ushering transformation in the system through effectively connecting, engaging, and streamlining the relations among government, businesses, citizens, and other relevant stakeholders. Irrespective of certain obvious limitations and challenges, it not only attempts to ensure economy, efficiency, and effectiveness in service delivery, but also offers unlimited potential for combating corruption and many other bureau-pathologies in public administration. Based on secondary sources, this chapter offers brief theoretical discussions on e-governance, including, among others, its emergence, types of service delivery, and transformation stages.

PUBLIC ADMINISTRATION REFORM IN SERBIA – SIGMA Monitoring Report 2019

2020 ◽  
Vol 12 (3) ◽  
pp. 109-117
Author(s):  
Stevan Lilic
Keyword(s):  
European Union ◽  
Resource Management ◽  
Service Delivery ◽  
Human Resource Management ◽  
Public Administration ◽  
Human Resource ◽  
Public Service ◽  
Public Service Delivery ◽  
Public Administration Reform ◽  
Monitoring Report

In context of the public administration reform implementation program, SIGMA – OSCE presented key finding of its Serbia 2019 Monitoring Report. The event brought together high-level SIGMA experts, representatives and officials from various government bodies and civil society organizations, as well as representatives from the European Commission and the EU Delegation, to discuss the current challenges and priorities in the areas of public service and human resource management and public service delivery . The opening speeches were given by Dr. Gregor Virant (Head of SIGMA), Sem Fabrizi (Ambassador and Head of Delegation of the European Union to the Republic of Serbia), Prof. Mihailo Jovanović (Director at Office for Information Technologies and e-Government), Branko Ružić (Minister of Public Administration and Local Self-Government) and Ana Brnabić (Prime Minister of Serbia).The detailed key-note presentation of the Key Findings and Recommendations of the SIGMA 2019 Monitoring Report for Serbia in the Areas of areas of Public Service and Human Resource Management and Public Service Delivery was delivered by Annika Uudelepp from the SIGMA team, followed by lively interactive discussion sessions moderated by Milena Lazarević from the Center for European Policy. Focus areas for the 2019 Monitoring Report were selected jointly by the Organization for Economic Co-operation and Development and the European Commission, as the selected areas of public service and human resource management and public service delivery are considered relevant to Serbia’s European Union integration process and are important aspects of the policy dialogue relating to the ongoing accession negotiations. The 2019 Monitoring Report follows up on the 2017 analysis and recommendations and provides an overview of the “state of play” and main developments with a detailed analysis based on related SIGMA Principles of Public Administration measured against the indicators of the Methodological Framework for the Principles of Public Administration.

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